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Ashley Furniture

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175 User Reviews

7.7

Overall Score

Ashley Furniture was established back in 1945 in the small town of Arcadia, Wisconsin. Originally built and run by 35 employees, the company has now grown to meet the needs of individuals in more than 120 countries around the world. Ashley Furniture offers an array of options when it comes to furniture and home décor and continually strives to provide the best values, selections, and service to customers around the world. The company prides itself on being the number one selling brand of home furniture in North America. 

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The Good

  • Furniture Selection
  • Price Match Guarantee
  • Premium Furniture Protection Plan
  • Ashley Advantage™ Flexible Financing
  • Deals and Sweepstakes

Furniture Selection

Whether you're shopping in the store or online, there are thousands of products to choose from, including the following:

  • Sofas/Loveseats/Sectionals
  • Recliners
  • Coffee Tables
  • End Tables
  • Beds
  • Headboards
  • Vanities
  • Bar Stools
  • Desks
  • Bookcases
  • Chairs
  • Dining Tables
  • Benches
  • Storage Furniture
  • Wall Art
  • Mirrors

While you can purchase individual items, Ashley Furniture offers a number of room sets. You can buy a living room set, which may include things like two end tables and a coffee table (or a sofa and loveseat). A dining room set will consist of a table and 6 to 8 chairs (depending on the set). 

While not everyone will need a room set, it may be a good option for those on a budget or looking for a specific look. Room sets are generally reasonably priced and cheaper than buying individual items (depending on the items). Plus, you won't have to worry about color matching or finding something that "goes" with room sets. Additionally, ordering a room set can save you on delivery costs. Since everything was purchased as a set, there is usually only one small delivery charge (or if you're lucky and scored a good deal, there won't be a delivery fee at all). 

Being the largest manufacturer of furniture globally, Ashley provides customers with an impressive number of furniture options.

Price Match Guarantee

Ashely Furniture offers a price match guarantee. So if you find a piece of furniture from another online retailer and tell Ashely Furniture, the company will match it. 

However, there are a few conditions to this guarantee. Be aware of the following:

  • The product must be of the same size, model, SKY, quantity, brand, name, and color.
  • The item must be available at the online retailer's website and AshleyFurniture.com at the time of the price match request.
  • The item must be sold and fulfilled by Amazon.com, Wayfair.com, Overstock.com, Target.com, Hayneedle.com, or Walmart.com.
  •  Amazon.com, Wayfair.com, Overstock.com, Target.com, Hayneedle.com, or Walmart.com
  • Resale purchases and rain checks on items that aren't currently in stock will not be eligible for price matching.

You'll need to send your price match request via Ashley Furniture chat with a live link to the other retailer's website. Ashley Furniture will then review and verify the price match. Requests are processed after the items are delivered, and the final total has been charged to the original payment method. 

Premium Furniture Protection Plan

If you have kids, pets, or move around a lot, you might want to look into Ashely Furniture's Premium Protection Plan. The protection plan includes on the spot assistance, in-home services, and product replacement. Plus, you're signed up automatically, so there are no forms to fill out, emails to send, or numbers to call. You are automatically registered at the time of purchase and eligible for coverage immediately. Overall the plan isn't too expensive, and you get five years of coverage. As with all protection plans, several conditions will affect your coverage; we recommend that all customers thoroughly go over the terms and conditions. 

Ashley Advantage™ Flexible Financing

Buying all new furniture can quickly become quite expensive. If you're worried about paying for your new furniture upfront, Ashley Furniture offers Ashley Advantage™. 

The Ashley Advantage™ card doesn't have an annual fee and it allows you to make smaller monthly payments for up to 72 months. Synchrony Bank issues the card and most people have a pretty good chance of getting approved. Plus, there is also no fee associated with opening an account. 

Deals and Sweepstakes

Fortunately, Ashley Furniture offers a variety of deals and sweepstakes. The company has two sections dedicated to sales: Top Deals and Flash Deals. We recommend checking out the company’s flash deals since they are limited time offers (and only available online). The flash deals are also likely to change more often, so if you don’t see something you like, just wait a week or two and the inventory will change. 

Ashley Furniture also offers several sweepstakes that anyone over the age of 18 can enter. The sweepstakes are fun because it gives you the chance to win vacations, mattresses, furniture sets, and more.

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The Bad

  • No Custom Orders
  • Refund Conditions
  • Credit Card Drawbacks

No Custom Orders

Currently, Ashley Furniture does not support custom orders. 

Refund Conditions

If you are unhappy with your purchase from Ashley Furniture and plan on returning your item, be aware of the following conditions.

If UPS, FedEx, DHL, or USPS delivered your item and the product was damaged during shipping, you'll need to call the customer care line within 72 hours. Once the item is received, Ashley Furniture will refund the cost of the item (excluding any shipping and handling fees). 

If you're simply unhappy with the item, Ashley Furniture accepts returns of Standard Shipping items within 30 days of delivery. Keep in mind that return shipping fees apply and you'll be responsible for those (unless stated otherwise). 

If you bought an item from your local Ashely Furniture store, you need to ask about the terms and conditions while you're checking out, or look on the back of your receipt. 

Since each store is independently owned and operated, each has its own set of individual policies regarding returns and exchanges. 

Clearance items are final sale items and cannot be returned unless they are delivered damaged.

Credit Card Drawbacks

The Ashley Advantage™ card lets you finance all your Ashley Furniture purchases, but you can only use it at an Ashley Furniture store (and online). 

The card offers an introductory rate of 0 percent on new purchases for 6+ months, depending on the promotional play and your qualifications. If you pay the full amount on time, this is a good option. If you struggle to make payments on time or are unsure if you can make the total amount, we suggest not getting the card. If you miss a payment (or don't pay in full), the interest payments will be retroactively applied to your original purchase amount. 

The Ashley Advantage™ card also has a fairly high APR (29.99 percent). Currently, the average credit card APR is around 16 percent. 

Also, keep in mind that when applying for the Ashley Advantage™ card, Synchrony Bank will pull a hard credit inquiry, which will affect your credit score. 

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The Bottom Line

Overall, Ashley Furniture has a lot to offer. With a commitment to value, large selection and customer satisfaction, this company has made its way to the top of the furniture industry and is ready to serve you with your furniture needs. We like that the company offers several features alongside its merchandise. The company's Premium Protection Plan is a pretty good deal since you get five years of coverage for a reasonable price. Also, if you're worried about paying for everything upfront, you can apply for the Ashley Advantage™ card for a flexible payment plan. However, there are a few drawbacks to the card, and we suggest doing your research before applying, especially since it will affect your credit score. 

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Star Rating

3.8

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175 Reviews

Review Breakdown

5 grade

37%

4 grade

32%

3 grade

11%

2 grade

9%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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MindyV Lubbock, TX

Ashley Furniture used to have good quality furniture. But now it's extremely poor quality these days. About 12-13 years ago, my now ex-husband and I bought a bed from Ashley and it was great and it lasted us many years. But when you go to the store now, you can tell they skip corners and take short cuts and make cheaper quality furniture. I won't ever buy furniture there again because I think the quality is really poor and if I'm going to spend a lot of money on furniture, I want to get what I pay for. Good quality furniture that will last a long time.

1 month ago

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Wendy Smullin Logan, UT

We purchased a bedroom set, couches, and entertainment center from Ashley Furniture. These pieces of furniture have been incredible. They are beautifully crafted and very durable. The value for the price is excellent, as these pieces will last for a very long time. After moving a few times, they still look beautiful. Ashley has some of the best furniture. The selection is excellent, meeting all different tastes and styles.

6 months ago

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CoasterRider Show Low, AZ

Ashley Furniture is my top go-to for home furnishings. They have quality furniture, decent prices and good customer service.

2 months ago

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Caloway Salt Lake City, UT

Ashley's is very expensive for what you are getting and they do not have that great of a selection for things that are more in with the times. The staff are friendly and helpful but at the end of the day they are still trying to sell you overpriced furniture so they are not super helpful.

3 months ago

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Shante Reeder Ogden, UT

I purchased my sectional from Ashley years ago and I am constantly getting compliments on it. My only complaint with this piece of furniture is that it doesn't hook together. It slides apart every time someone sits on it. Aside from that, I have been very happy with it

8 months ago

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ang Chicago, IL

They have a decent selection of furniture in a variety of price ranges. My couch however has not lived up to the promises made by the sales staff.

3 months ago

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Eddie Rios Ogden, UT

Ashley Furniture offers a tremendous variety in styles and prices. They offer so many options that you feel you can find what fits your ideal pretty easily. Their staff is also very knowledgeable on all of there furniture pieces, helping make the best decisions possible. Quality and options make them hard to beat in Utah.

1 year ago

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Charles Chester Hammond, LA

That's easy !!! There product stands out ,above all the rest , Their furniture out last all the others competitors, I tried other furniture stores and didn't get the good quality I wanted, need I say anymore!!! Ashley is the best and I'm sure their other folks feels the same ,Ashley Furniture is the Best !!!

1 year ago

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Joanna Hester Gilbert, AZ

We needed a new couch to replace our leather one which was falling apart. We went to Ashley furniture and found an amazing down sectional which was a great price. The sales person and the delivery crew were professional and helpful.

2 years ago

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Nichole Davidson Sandy, UT

You always know you'll be getting good, high quality furniture from Ashley Furniture. I have some wood dining chairs that I love and they are very comfortable. I have some family members that have other pieces of Ashley furniture that have lasted through all the wear and tear. I will definitely buy from Ashley Furniture in the future.

3 years ago

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Michelle Rios Ogden, UT

Ashley furniture had a great selection of kids beds for reasonable prices. We were able to find just what we needed with the help of their awesome associates. My kids couldn't wait to snuggle into their new beds that they helped select from Ashley Furniture.

1 year ago

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Angelina Hamilton Gulfport, MS

We bought a living-room set from them a couple of months ago. So far so go. Nice and comfortable. Only thing I didn’t like about the store was they had no display for a sofa sleeper. If I’m going to buy one and expect my guest to sleep on it I would at least like to know how comfortable it is before I spend the money on it.

1 year ago

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Edward P Baum Lindenhurst, NY

I have to say that Ashley was OK but i have reservations of shopping there again. Why? Well we bought Loveseat sofa. We had a problem with it (kept on sticking) they told us to send pictures via emails. I asked what is a picture going to tell you what's wrong. So....sent email. No reponse. Went to Ashley, no help. I'll make another attempt. Not expecting much.

1 year ago

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Rob G.

Amazing...the prices were fantastic! The staff was knowledgeable and there was ZERO pressure. The delivery company and drivers were very professional and respectful. Will definitely but from Ashley again.

1 year ago

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ANN WILSON

Great furniture items (coffee table and 2 end tables) along with superb delivery caused me to give a 5 star rating.....I am also happy with 2 bookcases and a dinette set I bought 3 or 4 years ago.

1 year ago

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Jen Paxman Lehi, UT

We have purchase multiple pieces of furniture from Ashley Furniture. They offer a wide selection at a great price point. I have been impressed with the quality. Their customer service reps on the floor are a little bit pushy for my taste. They offer great financing options, if you need them, as well.

2 years ago

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Lesa Burgess Pleasant Grove, UT

I purchased a kitchen table, & chairs at Ashley Furniture for a very affordable price. I didn't expect amazing quality but it lasted our family a long time. I was pleasantly surprised!

2 years ago

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William South Jordan, UT

Most of the furniture in my home was purchased at Ashley furniture. All of the items have stayed in excellent condition over the years. Their items are extremely stylish and their pricing is very reasonable.

3 years ago

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Emerald Scott West Jordan, UT

The customer service was great and the financing on the furniture was really easy to set up. Everything was explained in detail well and within a week we had the couch we wanted for our new house. The furniture is good quality and it looks nice. If you aren't shopping the sales though it is a bit expensive.

3 years ago

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Pete Centerville, UT

I bought new couches from Ashley Furniture a couple of months ago and they are really nice. The quality of everything they have is amazing and the price is just a little high. The only thing I didn't like was you had to pay for shipping or pick it up at their warehouse in salt lake. I'm about 40 minutes from there so I had to pay for shipping..

3 years ago

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Susan Stewart Salt Lake City, UT

The last time I bought a lot of furniture, I went to Ashley. The customer service was phenomenal, and they gave us a great deal on all of the tons of stuff we bought. They made it super easy. However, we did have an issue with delivery. They brought some of the wrong items, and then said some of the items we had purchased were not included. We had bought a dresser with a mirror and were told the mirror was included. The guys who moved the furniture told us it was not. When we called, they said we were mistaken. It was a bit disappointing, especially considering we had spent well over $10k there.

3 years ago

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Jaci Rhoades , TX

My house is filled with their furniture. They carry beautiful pieces, the material is always high quality, and everything has sold framework...not weak or break easy. Most of my pieces I've had for a very long time and I look just as knows the day I bought them.

1 year ago

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Mike Ika West Valley City, UT

I bought a leather couch from Ashely and absolutely loved it. It was expensive however the couch was great quality. It was sturdy, heavy, and very durable. The quality of the leather also surprised me as it held up very well to my little kids. I would buy furniture from Ashley again despite the higher prices.

1 year ago

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Adrianne murray Brigham City, UT

It has super cute stuff but this is a real store. Don’t go if you are expecting a cheap place. The stuff is nice and not a discounted store that first time apartment kids will want. It will last a while but you will pay. Now if you are like me in my 40’s you might have a little bit more money and can justify the cost. Expect to have it for years to come so pick something neutral in color

1 year ago

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Connor Farmington, UT

Ashley Furniture is a little higher price but because the product is so great. I know I'm buying quality when I'm shopping at Ashley, and they have a wide range of furniture and product where you can find anything you're looking for.

1 year ago

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Irinna Danielson Riverton, UT

We bought a beautiful leather sectional from Ashley Furniture recently and people are always remarking about how it's huge (great for a big family) and is comfortable. I'm proud to say where we bought it because we purchased it during a sale and bough accompanying furniture to remodel our living room. For the price, the furniture at Ashley is great. Our couches from there have always been sturdy, lasted us over 5 years, so we keep going back to buy more.

1 year ago

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Anne Sainsbury Payson, UT

I have been looking for a couch for my new apartment as I am getting married soon and I have to say that Ashley Furniture was not the right place for me. Pricing was much higher than I wanted to spend, but the salesmen were working hard to try to convince me that it was in my range. I spent some time online doing research, but when I went into the store, I felt far too much pressure. I you have the money to spend between $500 - $2,000 on a sofa and all other furniture that they want to sell you, be my guest. I am not planning on going back until I am financially ready to go and blow it all.

1 year ago

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Ashley Pleasant Grove, UT

We visited the Ashley furniture store in Orem Utah and was very impressed with their customer service. They were very knowledgeable about the brands that they carry. We purchased a recliner that has lasted over five years! We will be returning for more furniture in the future.

1 year ago

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cb Irving, TX

I love Ashely Furniture! The staff knew everything about everything there and helped me find the comfiest and most affordable couch for my new apartment!

1 year ago

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Kimmi Riverton, UT

We bought a couch and two chairs here. The customer service was great, not pushy. We are still enjoying our purchases a couple years later. I'm happy with how they are holding up.

1 year ago

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Jonny Hancock Salt Lake City, UT

I believe that they provide nice furniture with great price points. I wish that Ashley Furniture would provide more modern pieces in their collection. They can be generic with their design.

1 year ago

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Sheryl Fitch Nottingham, MD

They are the worst store when it comes to customer service! Delivery guys show up with my couch. Can't speak english and they hit my wall and cabinet taking a good size chunk out of the wood and dented/scratched my freshly painted walls! I call Ashley customer service and they tell me that they are not responsible for the the delivery people because they are subcontracted out. REALLY... Ashley gladly took my 1,000 dollars for the couch and then basically tells me sorry about your luck we can't and won't help you in the delivery matter!!!! THEY WERE UNBELIEVABLE AND I WILL NEVER PURCHASE ANYTHING FROM THOSE SHIEST ERS!!

1 year ago

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Cabin in the mountain Orlando, FL

Arms are wrinkled so is the material on the cushions only set on it one time to ty it out. Can feel the wood under the material in the back as well as nails and big staples. The pull out sofa makes a loud noise when you set on it and the bed is not stable. Have called the company over 5 times, even tried to speak to the CEO. No one cares! My husbnd ia 100% military connected, permately disabled they do not care that this is putting a lot of stress on him. I advise everyone to stay away from Ashley they are dishonest and take advantage of people. They say they will take care of it and call you back, they do not.

1 year ago

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L. Zink Dumfries, VA

Beautiful quality made in the United States of America. Many unique and handmade items. I found a remarkable unique console table that is admired by professional artists.

1 year ago

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Olivia LeBaron Delta, UT

Bad quality furniture and bad customer service. The bedroom set I bought from Ashely’s scratches way too easily. The wood on the bookshelves are falling apart from the weight of the books. The couch fell apart, was repaired by them, only to fall apart again FOUR TIMES. When I went to get the couches repaired, they told me I was out of warranty or out of the service area and generally gave me a hard time. I only had the couch for four years before I finally gave it away. Their prices are low but not worth all the hassle. I’m not happy with Ashley’s furniture.

1 year ago

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Kimberly LeBaron Delta, UT

Ashley Furniture does have a wide variety and somewhat cheap prices, but the quality of their furniture is poor and their customer service is even worse. After only one year, the couch I bought from them started to fall apart. I called to schedule a repair many times, and it never happened. They are very flaky and unreliable. For the price, the couch should have lasted me ten years and it lasted 3. Barely.

1 year ago

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Jordan Gilbert Northport, AL

I purchased a couch at the beginning of July and was told that it would be delivered in two weeks. However, it took longer and was not delivered until August. When Ashley Furniture delivered the couch, every edge of the couch, chair and a half, and ottoman were damaged. The wooden finish on the bottom was chipped off and you could tell one of the pieces had been dropped. We immediately contacted the store and they agreed to replace the couch. We have had numerous issues with them since that day. We have scheduled the delivery of the replacement couch several times. The first time I was contacted to have the couch delivered and someone called the day before it was supposed to be delivered and said they needed to postpone the delivery one week. We got a call the day before the next delivery and said they had to cancel the order because one of the pieces was not in the warehouse. At this point, it had been over a month after they agreed to replace the couch and they should not have scheduled delivery if the furniture was not ready. We did not hear from anybody for weeks. We contacted the store and spoke with managers and supervisors and nobody would ever give us answers. Half of the time, our phone calls would simply be ignored and nobody would ever respond. After speaking with the supervisor of scheduling, we made a third delivery date. After choosing the date, I told the supervisor the delivery would have to be in the morning because we would be gone in the afternoon. The day before the delivery, a woman told my husband that we were the first house and the couch would be delivered by 11:00. At 11:30 that day, I called the supervisor to find out that the woman had given us false information and the couch would not be delivered until after 1:00. I was furious and at that point just wanted my money back and for the couch to be returned, but they said they could not do that. I spoke with a woman last Saturday (November 18th) and set up a FOURTH delivery date (over two months after making the first one which is ridiculous) and scheduled delivery for Wednesday, November 28th. I was told I would get a call 48 hours before letting me know a time for delivery. I have not heard from anybody today (Tuesday) the day before our furniture is supposed to be delivered. I called this afternoon and was told there was no manager for me to talk to (like always...nobody can help me) and she could not even pull up my account to answer if they are delivering the furniture tomorrow. Here I am, almost 5 months after buying the couch back to square one with no delivery set up. Yet they cannot refund my money and take the piece of junk they ruined back from my house. Ashley Furniture has been the absolute worst company to work with. I will never buy another thing from that store again and I would never recommend them to anybody. This has been the most miserable 5 months trying to deal with these people. Even the managers and supervisors are absolutely no help.

2 years ago

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Shari Evers Lehi, UT

I absolutely love Ashley Furniture. I bought bunkbeds and dressers for my girls more than 10 years ago, and they are still in such great condition today.

2 years ago

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David Tran Irvine, CA

We ordered our full house furniture from Ashley when we moved in in June 2018. The delivery of the furniture available in their shop in Main Str., Santa Ana was quick and per schedule. However, when it comes to ordered items ( bed sofa, living room table) it said delivery will be 1 Aug. in our Oder dated 6/26/2018 but when I called the sale staff at the end of July he said they have a bit delay at warehouse and delivery will be few days later. Suddenly last week I received an sms from Ashley informing me the delivery will be shifted to Aug 20 with no excuse. I called the same sale staff asked him about the reason but he again excused about delay at warehouse and promised to report to his boss to get a 50$ coupon for our next purchase. Good Gods, we just need our sofa and table and have to wait for 2 months?!! And the worst thing is Ashley staff never contact us directly to inform about the delay, just an sms and the sale staff whennerver he said he’ll get back to us we can not believe cause we always have to call him again and again and again! What a hopeless Customer Service! My advice NEVER BUY ORDERED GOODS form this company!

2 years ago

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Tom Pleasant Grove, UT

Ashley Furniture is a step above your average furniture store. They have a great selection, of high quality furniture. The price is also higher and it is harder to find a deal.

2 years ago

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Rosa I Robles Somerset, NJ

I made a purchase March 18th 2018 and it’s Only today I’m receiving my dinning room furniture May 10th only to be disappointed. My chairs are all stain, almost like they gave me the floor sample chairs the extension part of the table is all messed up. I’ve waited 8 weeks for this, 8 weeks where I had to keep calling the store to see what’s going on with my furniture. They were going to deliver 2 weeks ago and the delivery guy dropped my table which pushed my order to today and If I didn’t call them this past Wednesday May 8th I would have never got my furniture today. They had me down for another 4 weeks. I’m so so upset.

3 years ago

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Chris Mule Gallatin, TN

I bought a living room set in November. Delivery was set for mid December. The first attempt the couch was ripped and we sent it back. the 2nd attempt the same thing - ripped. They left the couch so we had something to sit on. The 3rd 4th and 5th attempt were all the same- rips in various place on the couch. The 6th attempt was caught at the warehouse and they never delivered it. I called multiple times most calls were ignored. I asked for a refund and was told all sales are final. (mind you, I have yet to receive my couch) They then offered a 30% discount to keep the ripped couch. DO NOT BUY FROM THESE PEOPLE. THEY SELL CRAP FURNITURE ONLY TO BE SECONDED BY THEIR TERRIBLE SERVICE

3 years ago

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Connie Mayer South Jordan, UT

They have really nice salespeople at Ashley. They have medium-quality furniture, but they are very fair in their pricing. You have to hunt for stuff because they have a mixture of low and high quality items.

3 years ago

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jkenny90 , TX

The sales staff were very friendly helped me find exactly what I was looking for last year when purchasing a new sofa and chair. I love my new sofa. The delivery team was professional and handled everything with care.

1 year ago

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Lacey Horne Clearfield, UT

I feel like the quality of furniture is a mix between IKEA and RC WIlley. More expensive and better quality than IKEA But not as good as RC Willey. The couch we bought lasted years. Good choice for those looking for something that will work for middle to low class.

1 year ago

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take7 Sandy, UT

Bought an ottoman from Ashley during a sale. It had clean lines and beautiful texture. It was comfortable to sit and put your feet on. It had storage. Texture ended up being annoying to clean. It was a good price and it fit our needs.

1 year ago

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Shauna Horne American Fork, UT

We bought a dining set from Ashley over 12 years ago and we still love it. It isn't in perfect condition, but it was solid wood and very sturdy and stylish. I like going to the Ashley Furniture store to see their products, but I don't like how their salespeople follow you around too much. I find myself reluctant to go in because of the pressure.

1 year ago

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Kaitlyn Rios Ogden, UT

Ashley Furniture cannot be beat on value. They offer a tremendous selection, easy financing, and fast delivery options. They have helpful staff that make the buying process easy.

1 year ago

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Zac Cannon Long Beach, MS

My wife and I received furniture from our parents that they bought from Ashley Furniture. The furniture has been great and long lasting and the customer support is fantastic. They are very helpful!

1 year ago

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Jill Story

We bought two couches and a kitchen dining set from Ashley. Their price was good. The products have been sturdy and well made. We had one issue with the dining table and they replaced it quickly.

1 year ago

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