Name: Ashley Furniture
Rating: 3.7

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jkenny90 , TX

The sales staff were very friendly helped me find exactly what I was looking for last year when purchasing a new sofa and chair. I love my new sofa. The delivery team was professional and handled everything with care.

5 years ago

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Lacey Horne Clearfield, UT

I feel like the quality of furniture is a mix between IKEA and RC WIlley. More expensive and better quality than IKEA But not as good as RC Willey. The couch we bought lasted years. Good choice for those looking for something that will work for middle to low class.

5 years ago

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take7 Sandy, UT

Bought an ottoman from Ashley during a sale. It had clean lines and beautiful texture. It was comfortable to sit and put your feet on. It had storage. Texture ended up being annoying to clean. It was a good price and it fit our needs.

5 years ago

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Shauna Horne American Fork, UT

We bought a dining set from Ashley over 12 years ago and we still love it. It isn't in perfect condition, but it was solid wood and very sturdy and stylish. I like going to the Ashley Furniture store to see their products, but I don't like how their salespeople follow you around too much. I find myself reluctant to go in because of the pressure.

5 years ago

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Kaitlyn Rios Ogden, UT

Ashley Furniture cannot be beat on value. They offer a tremendous selection, easy financing, and fast delivery options. They have helpful staff that make the buying process easy.

5 years ago

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Zac Cannon Long Beach, MS

My wife and I received furniture from our parents that they bought from Ashley Furniture. The furniture has been great and long lasting and the customer support is fantastic. They are very helpful!

5 years ago

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Jill Story

We bought two couches and a kitchen dining set from Ashley. Their price was good. The products have been sturdy and well made. We had one issue with the dining table and they replaced it quickly.

5 years ago

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Kathryn Robinson Riverton, UT

We bought 2 Ashley Furniture couches about 12 years ago. They have held up well and we still have them. The quality of Ashley can be trusted and are a great value for your money.

6 years ago

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KC Riverton, UT

We bought our living room furniture from Ashley. They had several styles to choose from at an affordable price. They didn't seem like super high quality pieces, but I've been pleasantly surprised at how well everthing has held up! They still look nice!

6 years ago

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AK Riverton, UT

We bought a china hutch from Ashley. We shopped around for a specific style and price and ended here. It's mostly been for decoration, not really being "used" but rather "seen" -- but it's held up really well. Some of the glass pieces feel cheap, but it hasn't mattered much. Happy overall!

6 years ago

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Reb R

They’re ok. The prices are ok. Nothing special about this store. Their warranty process makes it really tough to actually get anything fixed so don’t rely on that as a selling point.

2 years ago

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MindyV Lubbock, TX

Ashley Furniture used to have good quality furniture. But now it's extremely poor quality these days. About 12-13 years ago, my now ex-husband and I bought a bed from Ashley and it was great and it lasted us many years. But when you go to the store now, you can tell they skip corners and take short cuts and make cheaper quality furniture. I won't ever buy furniture there again because I think the quality is really poor and if I'm going to spend a lot of money on furniture, I want to get what I pay for. Good quality furniture that will last a long time.

4 years ago

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CoasterRider Show Low, AZ

Ashley Furniture is my top go-to for home furnishings. They have quality furniture, decent prices and good customer service.

4 years ago

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Jacqueline Beaumont, TX

I have furniture purchased from Ashley Furniture. I am very happy with the quality of the furniture and the durability.

6 years ago

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Tlak

Met with first salesman who promised all kinds of deals, went back a week later he is no longer there and no deals. It took 6 months a 3 "technicians " to get the chairs mostly level

6 years ago

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justin polk

Looked for a product, found it on-line, went to the store, they had it for the price as advertised. Made purchase, great is as advertised

6 years ago

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Gary

Delivery took almost a month when told two week. Furniture was damaged. It took them almost two weeks to respond. Then said we will order you another piece to replace the damage. Still haven't seen anything as of yet. It's been over a week.

6 years ago

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Kerry Williams Lancaster, TX

Applied to build credit.. Paid back $1100 before the year was up. Made last payment March of this year.. They closed my account even though I never missed a payment paid on time and early. Said because my other card ratio were high even though it reported a 100% on time payments for over a year. I personally Believe it's because I hadn't used the card in 6 months . If this how you reward good paying customers I don't need it

6 years ago

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Melinda Parris Tucson, AZ

We discovered Ashley furniture by accident, when they first opened. We've been back several times and plan to do so again,anytime we need furniture.

6 years ago

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Marie B. Eagle Mountain, UT

Despite sitting on the exact couch we wanted in the store, they still managed to send us the wrong color. We had to refuse the couch upon delivery. When we called up support, they said the color that we wanted was at least 2 months on backorder so we canceled and they held on to our money for another week before refunding our money.

8 years ago

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Carlene Dastrup Sandy, UT

Good quality furniture and easy financing. I don't like, however, how the sales people follow you around. If I have a question, I will come find you.

8 years ago

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Tiffany American Fork, UT

I recently went in to Ashley and was disappointed to find that there was not one item I would consider buying. I was looking for a fairly simple sectional couch. They are not up to date with current styles and they quality doesn't seem up to par. Everything is very outdated. I will not be returning.

8 years ago

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Tim Murphy

First they tried to sell me furniture for much more than website prices, then when called about cracked 40 dollar lamp from 2200 dollar order, was assured I would get a phone call from manager after two calls. Didnt happen. Emailed corp, no response. No time for games. I'll eat it and take my business elsewhere. The bigger a company gets, the more they could care less. They put more energy into proclaiming great customer service than actually providing it.

8 years ago

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Aaron Anderson

Amazing collection of high-quality furniture, stylish designs, exceptional service. The ultimate destination for transforming your home into a haven of comfort and style!

2 years ago Edited November 20, 2023

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Echo Wyatt Laytonville, CA

I rate design furniture 3 stars because in my experience they are helpful but most of the inventory is high priced. I bought a off brand couch from them and it wasnt a terrible deal , but the couch has been slowly falling apart.. it wasn't the mechanical mechanisms it was the crappy wood and build that has them falling apart

3 years ago

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MattB Salt Lake City, UT

I bought a couch recently from Ashely Furniture and although the price was great, the quality isn't. The fabric on the back is pulling away and when you sit in a particular spot there is a creek and sounds as if the couch is going to fall apart. They sell great looking products but the quality doesn't seem to be reliable.

5 years ago

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Ellie American Fork, UT

I loved how many options and assistance was available at Ashley’s!! Their furniture is built to last and is affordable and compatible to everyone’s tastes!

5 years ago

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Logan Hudson Norcross, GA

I have bought a couch and a lounge chair from Ashley furniture, and they are very high quality. They are expensive, but Im pleased with how long all my furniture has lasted.

5 years ago

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Stephanie Love Herriman, UT

We bought a cough from Ashley furniture. We loved the couch, but I feel they are a little on the expensive side, but the quality and good and they did have very good customer service.

5 years ago

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Christy Suguturaga Orem, UT

I got the comfiest couch at Ashley. My whole family can fit because it’s a sectional. There were so many cute ones to choose from and the delivery was great

5 years ago

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Jon Robinson Riverton, UT

Good selection at a reasonable price for quality furniture. We have some Ashley couches we expected to only survive a few years, but they are still going strong after 10 years.

5 years ago

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Nancy Paugh Long Beach, MS

Even though I could not find what I was really wanted, the sales person did try very hard to help me find what I needed. He provided several options and even try to see what upcoming items may fit my needs. I found the prices comparable to other companies.

5 years ago

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Yanesezah Fenelon Delray Beach, FL

I went to Ashley Furniture to purchase new couches for my home. The representative was very helpful, and I was able to set up a payment plan for my purchase.

5 years ago

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Sara Smith Riverton, UT

We got the best leather couch and it is huge. We paid for the warranty on it and that we would also getting leather cleaner and conditioner whenever we needed it. Last time we went to refill it they told us they would no longer honor this. Very disappointing.

5 years ago

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Daphne Brown Riverton, UT

I like their selection and their price. The quality is definitely not as high as other brands but I am getting a good deal. A couple pieces just didn't hold together very well for me.

6 years ago

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Alex Danielson Riverton, UT

Our new leather couches are from Ashley Furniture! We choose to buy from Ashley because in the past, we've bought durable and long lasting products from them.

6 years ago

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Sage Robertson Cedar City, UT

All the furniture I have ever bought at Ashley Furniture has always been some of the greatest quality out there! They have great styles and they offer the best products ever.

6 years ago

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Nana Asiata Herriman, UT

The overall quality of their furniture is great! They last at a good amount of time with out rips. The pricing is kind of high but it is all for that great quality.

7 years ago Edited September 14, 2021

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ang Chicago, IL

They have a decent selection of furniture in a variety of price ranges. My couch however has not lived up to the promises made by the sales staff.

4 years ago

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Beverly Schacher Long Beach, MS

We bought a sectional sofa from Ashley. They had a pretty good selection, reasonable prices and delivery was satisfactory. We are satisfied with our purchase.

5 years ago

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Brittany Wilkinson Herriman, UT

We purchased a living room set from Ashley. The couches did not hold up well. The fabric was fuzzy and dirty after a short period of time. The console tables that we purchased had cheap thin laminate so it came apart very shortly after purchasing them. We would not shop at Ashley for future furniture purchases.

6 years ago

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Wanda Harstad Rocklin, CA

I purchased something on line, within seven months it broke. The actual store would not help because I bought the item from their on line store and the online store told me the item was did not have a warranty and the do not give refunds!?!?

6 years ago

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Patricia O'Neill-Scheidt New Prague, MN

Purchased bar stools-sales agent was very good and helpful. We ordered them and they have not arrived yet

6 years ago

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Agatha Johnson Baltimore, MD

I had the sales person talking over my head, but when I went back the next day and I had a lady who was very good. Because of her I was able to purchase from them.

6 years ago

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Beth Bismarck, ND

Didnt find a rug which I was looking for but during my shopping I came across a fabulous clearance price on a leather recliner.

6 years ago

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Natasha Salt Lake City, UT

This place is exactly what you would expect. The customer service is really great and the salespeople are really attentive. The sales are good.

7 years ago

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peggy cherry Fayetteville, NC

I purchased a sectional from Ashley. The middle started to sag and so I called them. They sent someone out but did not fix the issue. Needless to say I will never purchased from them again.

2 years ago

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Josh Harold Dallas, TX

I once bought a chair from here and the directions to put it together were so difficult that my engineer roommate couldent do it.

5 years ago

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Dwhoush New Orleans, LA

Our couches from Ashley were great! They lasted a few years which was all I needed. We got them for a great deal and the sales agent was extremely nice!

5 years ago

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Adria Riverton, UT

Have bought several furniture pieces from Ashley. Alas a great value and quality. They have such nice things. Love the bedroom set we got recently for our daughter

5 years ago