Aetna vs UnitedHealthcare

Kaitlyn Short
Kaitlyn Short | Senior Editor

Aetna and UnitedHealthcare are large health insurance companies that offer health plans in many parts of the United States. Both companies have a robust selection of health plans that can meet the needs of many individuals, families, and employers.

Aetna logo
#6 Aetna
6.7 Overall Score
3.0
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(301)
UnitedHealthcare logo
#5 UnitedHealthcare
7.1 Overall Score
3.1
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(511)

Overview

Aetna

Health Plan Options

N/A

Customer Service Options

N/A

Perks and Support Programs

N/A

Time in Business

Undisclosed

UnitedHealthcare

N/A

N/A

N/A

Undisclosed

Ratings

Aetna

Overall Score
6.7 of 10
Review Score
3.0
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Value for Money
2.9
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Quality of Product or Service
2.9
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Company Trustworthiness
2.9
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Likely to Recommend
3.8 of 10

UnitedHealthcare

7.1 of 10
3.1
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3.1
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3.0
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3.0
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4.7 of 10

Reviews

Aetna

Number of Reviews
301
Review Breakdown
3.0
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1 star
38%
2 star
6%
3 star
8%
4 star
18%
5 star
30%

UnitedHealthcare

511
3.1
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1 star
35%
2 star
6%
3 star
6%
4 star
19%
5 star
34%

Reviews for Aetna

Helpful Favorable Review

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G.J.

December 1st, 2022

DETAILS

We get are health insurance through my husbands employment. They no longer have Aetna for our insurance. His employer has went with a different carrier. When we had Aetna it was so easy to submit a claim. Their web page was easy to navigate even for someone like me with no computer skills. I really liked their customer service they always had a answer to all my questions. We miss Aetna

Helpful Critical Review

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Fred Jezzi

November 28th, 2022

DETAILS

Regarding their customer service phone line, it is non-existent. I called to question a copay and have been on hold for 47 minutes. Maybe their plan to avoid having to actually provide customer service by not answering the phone. Absolutely unacceptable to leave an elderly person on hold for almost an hour. I guess once they have your premium you are on your own.

Reviews for UnitedHealthcare

Helpful Favorable Review

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Tanya Falls Mouser

August 15th, 2022

I just signed up through Mr Benjamin P to united health he was awesome and the plan he foun for me was perfect.i look forward to using united health so far they have got to be an amazing company.and I've had many referrals to them that says alot thank you Benjamin and thank you united healthh

Helpful Critical Review

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Tonja Christopher

November 29th, 2022

DETAILS

The customer service representatives are horrible and not well trained plus communication is very bad as most if not all are from a foreign country so English is not their first language. Every issue takes close to 1 month to rectify I really regret getting this insurance and it's only been 2 months.

The Final Word

Aetna offers several kinds of plans for individuals and families. Offerings vary based on location, so enter your zip code on Aetna’s website to see options in your area.

Aetna members have access to an online member account, a mobile app, and Healthwise®. Healthwise® provides health education tools. Members also have access to join support groups.

Aetna offers case management support to members with chronic conditions.

Like Aetna, UnitedHealthcare offers health plans to individuals and families, including student health plans. UnitedHealthcare stands out from Aetna with its student health plans offering. If you’re a college student, a UnitedHealthcare student health plan could be a good fit for you.

UnitedHealthcare also offers non-traditional health plans, including short-term health plans and fixed indemnity plans. One of UnitedHealthcare’s short term health plans is Tri-Term Medical Insurance. It offers 36 months of short term insurance with some coverage for preventive care and prescriptions.

UnitedHealthcare’s hospital and doctor fixed indemnity plans can be used to supplement traditional health insurance plans. These plans provide a fixed cash benefit for health care services that the beneficiary can use to pay for medical expenses.

Aetna also offers group plans that employers can offer their employees. These include network only, network option, and indemnity plans. It also offers Medicare plans and other health plans designed for retirees.

Aetna’s plans also offer wellness programs for employees. These programs include help quitting smoking, women’s health, coaching, mindfulness programs, and more. Aetna members can also use GetActive!SM fitness and nutrition tracker and have access to a 24/7 nurse hotline called Informed Health®.

UnitedHealthcare also offers employer-sponsored plans to small and large businesses. For more information, employers should work with UnitedHealthcare to learn more.

If you need health coverage while living or traveling abroad, employers and individuals can find plans through Aetna. UnitedHealthcare also offers international health insurance for travelers called international travel insurance.

Both Aetna and UnitedHealthcare offer many kinds of health plans to fit the needs of employers and individuals and families. As typical with health insurance, you’ll need to contact each company for specific information about costs and plans available in your area.

Top Choice

UnitedHealthcare Logo
UnitedHealthcare

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