Aetna vs UnitedHealthcare

Alice Stevens
Alice Stevens | Senior Editor

Aetna and UnitedHealthcare are large health insurance companies that offer health plans in many parts of the United States. Both companies have a robust selection of health plans that can meet the needs of many individuals, families, and employers.

Aetna logo
#8 Aetna
6.6 Overall Score
3.3
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(180)
UnitedHealthcare logo verified_user
#6 UnitedHealthcare
7.4 Overall Score
3.3
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(369)

Overview

Aetna

UnitedHealthcare

Time In Business
Time In Business
167 Years
46 Years

Ratings

Aetna

UnitedHealthcare

Overall Score
Overall Score
6.6 of 10
7.4 of 10
Review Score
Review Score
3.3
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3.3
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Value for Money
Value for Money
3.3
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3.0
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Quality of Product or Service
Quality of Product or Service
3.3
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3.0
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Customer Service
Customer Service
3.4
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3.0
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Company Trustworthiness
Company Trustworthiness
3.3
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3.0
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Likely to Recommend
Likely to Recommend
4.6 of 10
4.9 of 10

Reviews

Aetna

UnitedHealthcare

Number of Reviews
Number of Reviews
180
369
Review Breakdown
Review Breakdown
3.3
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5 star
34%
4 star
23%
3 star
11%
2 star
2%
1 star
29%
3.3
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5 star
34%
4 star
23%
3 star
7%
2 star
7%
1 star
30%

Reviews for Aetna

Helpful Favorable Review

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Jean Warech

November 29th, 2020 Hickory, NC

Everything I have needed, including spinal surgery, has been authorized by Aetna! After pre- authorization, Aetna has approved for me! I am satisfied with Aetna so far, as of 1 year. Very good customer service. Very friendly staff! I will stay with Aetna!


Helpful Critical Review

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duane

November 29th, 2020 Blairsville, PA DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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Aetna Health Insurance is TERRIBLE Insurance. I was forced to take them and give up my UPMC Health Care Coverage, and now I see why. If you have a choice do not choose a Aetna Health Care Plan, you will pay more out of pocket expenses. You will also spend more time on phone trying to resolve issues. It is a bad Insurance option if you have a choice save yourself a huge headache and pick a different plan.


Reviews for UnitedHealthcare

Helpful Favorable Review

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LBishop

November 29th, 2020 Logan, UT DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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I wish they had better coverage for mental health help. I have been trying to find a counselor for teens. There isn’t very many counselors that are covered to get them in to see when it becomes a crisis. More coverage of counselors would be great!


Helpful Critical Review

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War Monger

November 29th, 2020 Fort Wayne, IN DETAILS arrow_drop_down
Value for your money
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Quality of product or service
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Customer service
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Company trustworthiness
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The insurance is affordable and the deductible is low, but they iften slow pay the doctors. They also change my prescriptions that my doctor gives out because apparently they know better. Also forced to use cvs pharmacy to get 90 day supply because they have a "deal" with them. Reeks of collusion


The Final Word

Aetna offers several kinds of plans for individuals and families. Offerings vary based on location, so enter your zip code on Aetna’s website to see options in your area.

Aetna members have access to an online member account, a mobile app, and Healthwise®. Healthwise® provides health education tools. Members also have access to join support groups.

Aetna offers case management support to members with chronic conditions.

Like Aetna, UnitedHealthcare offers health plans to individuals and families, including student health plans. UnitedHealthcare stands out from Aetna with its student health plans offering. If you’re a college student, a UnitedHealthcare student health plan could be a good fit for you.

UnitedHealthcare also offers non-traditional health plans, including short-term health plans and fixed indemnity plans. One of UnitedHealthcare’s short term health plans is Tri-Term Medical Insurance. It offers 36 months of short term insurance with some coverage for preventive care and prescriptions.

UnitedHealthcare’s hospital and doctor fixed indemnity plans can be used to supplement traditional health insurance plans. These plans provide a fixed cash benefit for health care services that the beneficiary can use to pay for medical expenses.

Aetna also offers group plans that employers can offer their employees. These include network only, network option, and indemnity plans. It also offers Medicare plans and other health plans designed for retirees.

Aetna’s plans also offer wellness programs for employees. These programs include help quitting smoking, women’s health, coaching, mindfulness programs, and more. Aetna members can also use GetActive!SM fitness and nutrition tracker and have access to a 24/7 nurse hotline called Informed Health®.

UnitedHealthcare also offers employer-sponsored plans to small and large businesses. For more information, employers should work with UnitedHealthcare to learn more.

If you need health coverage while living or traveling abroad, employers and individuals can find plans through Aetna. UnitedHealthcare also offers international health insurance for travelers called international travel insurance.

Both Aetna and UnitedHealthcare offer many kinds of health plans to fit the needs of employers and individuals and families. As typical with health insurance, you’ll need to contact each company for specific information about costs and plans available in your area.

top choice

UnitedHealthcare
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