Humana Logo
star star star star_border star_border


Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: March 24th, 2023

Humana offers Medicaid, Medicare, and group health plans. Customers can also purchase dental and vision insurance from Humana.

View Humana Reviews

Headquartered in Louisville, Kentucky, Humana was founded in 1961.

One of the bigger names in health insurance, Humana was actually bought out in June 2015 by an even bigger name that has company roots in the 1850s, Aetna. In many ways, this merge makes two strong companies even stronger, serving millions of members jointly.

Top Ranked Companies


The Good

  • Positive Reviews
  • Full Range of Medicare Plan Offerings
  • Easy Health Plan Shopping
  • Group Health Insurance Features
  • Additional Group Insurance Plans
  • Helpful Member Resources
  • Helpful Apps
  • Go365® Rewards

Positive Reviews

Humana has received a number of positive reviews on Praise includes satisfaction with claims, healthy incentives, satisfaction with provider networks, and good experiences with customer service.

Although a good chunk of Humana reviews on Best Company are positive, there are also a sizeable number of negative reviews. More information on these reviews can be found further down the page.

Full Range of Medicare Plan Offerings

Humana also offers Medicare coverage. You can find Medicare Advantage, Medicare supplement (Medigap), and prescription drug plans. Specific Humana Medicare plan options and monthly premium rates will vary. Work directly with the insurer to learn more.

Easy Health Plan Shopping

Humana also makes shopping for Medicare beneficiaries easy. You can search for plans by state. You can also enter your prescriptions to view prescription drug plans that cover your medications.

Group Health Insurance Features

Employers looking to include a health insurance plan with their benefits package can find health plans geared for small businesses and large groups. 

Most plans include features like participation in a rewards program that encourages healthy habits called Go365® wellness, access to telemedicine through Doctor On Demand®, and prescription mail delivery through Humana Pharmacy®. 

These helpful features are becoming more common in the industry, so Humana's group health plans are competitive.

Additional Group Insurance Plans

Beyond health insurance, employers can offer dental and vision insurance plans through Humana. Humana offers group life insurance to small business employers. Large employers can offer wellness programs and group Medicare plans from Humana.

If you want to offer a robust benefits package to employees, Humana has many options worth exploring further.

Helpful Member Resources

Enrolling in a Humana plan makes an individual a Humana member. Humana members can access a large collection of patient resources that are commonly offered across the industry. 

With these tools, Humana makes it easy to check a claim status, view member rights and responsibilities, understand drug pricing, and find in-network physicians as well.

Helpful Apps

Humana stands out among competitors for several features. One of these is the four mobile apps the company has set up for members. Each app has a different purpose. MyHumana is for members to access and manage their health plan accounts.

HumanaPharmacy is a way to keep track of your prescription drugs.

Go365® Rewards

With the company's Go365 program, you earn points for receiving preventive care, participating in local activities, and completing workouts through SilverSneakers® or using a fitness tracker. Points can be redeemed for gift cards and other prizes.

Extra benefits like these are fairly standard for the industry, so this program makes Humana competitive.


The Bad

  • Negative Customer Reviews
  • States Serviced
  • Minimal Online Information on Individual or Family Health Plans
  • Limited Medicaid Availability

Negative Customer Reviews

Unfortunately, Humana's negative reviews are about as common as its positive reviews on Best Company.

Complaints in Humana reviews include difficulty with prior authorization, issues with communication, and coverage issues.

Although negative reviews are not uncommon for the industry, Humana's split between positive and negative reviews make it difficult to make a clear recommendation on Humana.

States Serviced

Humana health plans are available in many parts of the United States. However, if plans are not available in your area, Humana health insurance may not be an option for you.

Minimal Online Information on Individual or Family Health Plans

Humana doesn't offer much information online regarding its offerings for individuals and families. If you want more information, you'll need to work iwth a Humana agent.

Limited Medicaid Availability

Humana offers Medicaid in Florida and Kentucky. It offers combined Medicaid and Medicare plans in Illinois. You can find more details regarding Medicaid coverage options on Humana's website.


The Bottom Line

Although Humana has mixed reviews on Best Company, it is a well-known health insurance company for Medicare, Medicaid, and group plans. Medicare beneficiaries can find prescription drug coverage and Medicare supplement plans to pair with Original Medicare.

Humana also offers Medicare Advantage plans for Medicare enrollees choosing the private option. As you explore Humana's plans further, keep reviews in mind as you ask questions and compare plans.

If you are looking for an individual or family health plan, you'll need to find another insurer.

For those living in one of Humana's service areas, Humana's helpful tools, member resources and discounts, health rewards, excellent customer service, and perks make it a good insurance option.

Humana also offers a good selection of health insurance plans in addition to vision and dental plans. Mobile apps also add convenience and speed when managing your health plan.

Furthermore, Humana is now backed by another health insurance carrier that also has a great reputation and lots of health plan options, Aetna.

View Best Health Insurance Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating


star star star star_border star_border

92 Reviews

Review Breakdown

5 grade


4 grade


3 grade


2 grade


1 grade


Sentiment Criteria


star star star star_border star_border


star star star_half star_border star_border


star star star_half star_border star_border


star star star_half star_border star_border

Filter by:


Sort by:

star star star star star_border

Sav Flo

I have been pleased with the health plan Humana has provided me. I've never had any problems with any physician that I have seen; they have been willing to answer my questions and have had great bedside manner.

5 years ago

star star star star star_border

Steve Pitman Largo, FL

Ive had humana for over a year,coverage is is good,drug coverage is great,however they are very slow approving physical therapy that my Dr.has requested.

1 year ago


Review Source

star star star star star_border

Anoushka Ahuja Tallahassee, FL

The best in class served whenever had an issue. Humana always helped me whenever I had a problem with my insurance and was willing to work with me. They have great customer service and they are very reasonable.

1 year ago Edited January 24, 2022


Review Source

star star star star star_border

Carolina camacho

Humana is so great! I did not know much about them until I saw one of the Humana commercials. I have saved so much money with Humana, and I feel safe and protected and their customer service is great!

1 year ago

star star star star star_border

Denise H. Mona, UT

I have been happy with our coverage with Humana for the most part. However, we have had some frustrations with their customer service at times.

5 years ago


Review Source

star star star star star_border

Destini Ferguson Tallahassee, FL

My plan offers dental, hearing, and vision. So, its great to be able to go through one insurance company. The copay is also relatively low.

1 year ago


Review Source

star star star star star_border

Don Boren American Fork, UT

I didn't like the high deductible plan. The deductibles were high and were difficult to meet. I felt like I was just paying out-of-pocket.

3 years ago

star star star star star_border

Candice St. Petersburg, FL

decent deductibles but wish that i didn't have to change pharmacies to get best price

3 years ago

star star star star star_border


Pretty happy with what I get. Wish coverage for estradial was a lot better, though.

4 years ago


Review Source

star star star star star_border

Bryan Peterson Herriman, UT

I have used Humana as an add on to my insurance. They have been great to work with and give me great coverage.

1 year ago

star star star star star_border

Suzanne curtis San Mateo, CA

They have excellent customer service. Their site is easy to navigate

2 years ago

star star star star star_border

Amber Sarmiento

Because of their customer service and the way they take a personal interest .

4 years ago


Review Source

star star star star star_border

Ann Bailey Lehi, UT

I have Humana for our insurance. They always pay my portion of bills quickly to my doctor.

4 years ago


Review Source

star star star star star_border

Sharon Tomlinson Lindon, UT

They are in collusion with the other major companies, but they have given us good value.

4 years ago

star star star star star_border

Sandra Jensen American Fork, UT

This is my prescription drug plan and I have been mostly satisfied.

4 years ago