Humana Logo
star star star star_border star_border


Overall Score

error This company may not service all states.
See states serviced
LAST UPDATED: March 24th, 2023

Humana offers Medicaid, Medicare, and group health plans. Customers can also purchase dental and vision insurance from Humana.

View Humana Reviews

Headquartered in Louisville, Kentucky, Humana was founded in 1961.

One of the bigger names in health insurance, Humana was actually bought out in June 2015 by an even bigger name that has company roots in the 1850s, Aetna. In many ways, this merge makes two strong companies even stronger, serving millions of members jointly.

Top Ranked Companies


The Good

  • Positive Reviews
  • Full Range of Medicare Plan Offerings
  • Easy Health Plan Shopping
  • Group Health Insurance Features
  • Additional Group Insurance Plans
  • Helpful Member Resources
  • Helpful Apps
  • Go365® Rewards

Positive Reviews

Humana has received a number of positive reviews on Praise includes satisfaction with claims, healthy incentives, satisfaction with provider networks, and good experiences with customer service.

Although a good chunk of Humana reviews on Best Company are positive, there are also a sizeable number of negative reviews. More information on these reviews can be found further down the page.

Full Range of Medicare Plan Offerings

Humana also offers Medicare coverage. You can find Medicare Advantage, Medicare supplement (Medigap), and prescription drug plans. Specific Humana Medicare plan options and monthly premium rates will vary. Work directly with the insurer to learn more.

Easy Health Plan Shopping

Humana also makes shopping for Medicare beneficiaries easy. You can search for plans by state. You can also enter your prescriptions to view prescription drug plans that cover your medications.

Group Health Insurance Features

Employers looking to include a health insurance plan with their benefits package can find health plans geared for small businesses and large groups. 

Most plans include features like participation in a rewards program that encourages healthy habits called Go365® wellness, access to telemedicine through Doctor On Demand®, and prescription mail delivery through Humana Pharmacy®. 

These helpful features are becoming more common in the industry, so Humana's group health plans are competitive.

Additional Group Insurance Plans

Beyond health insurance, employers can offer dental and vision insurance plans through Humana. Humana offers group life insurance to small business employers. Large employers can offer wellness programs and group Medicare plans from Humana.

If you want to offer a robust benefits package to employees, Humana has many options worth exploring further.

Helpful Member Resources

Enrolling in a Humana plan makes an individual a Humana member. Humana members can access a large collection of patient resources that are commonly offered across the industry. 

With these tools, Humana makes it easy to check a claim status, view member rights and responsibilities, understand drug pricing, and find in-network physicians as well.

Helpful Apps

Humana stands out among competitors for several features. One of these is the four mobile apps the company has set up for members. Each app has a different purpose. MyHumana is for members to access and manage their health plan accounts.

HumanaPharmacy is a way to keep track of your prescription drugs.

Go365® Rewards

With the company's Go365 program, you earn points for receiving preventive care, participating in local activities, and completing workouts through SilverSneakers® or using a fitness tracker. Points can be redeemed for gift cards and other prizes.

Extra benefits like these are fairly standard for the industry, so this program makes Humana competitive.


The Bad

  • Negative Customer Reviews
  • States Serviced
  • Minimal Online Information on Individual or Family Health Plans
  • Limited Medicaid Availability

Negative Customer Reviews

Unfortunately, Humana's negative reviews are about as common as its positive reviews on Best Company.

Complaints in Humana reviews include difficulty with prior authorization, issues with communication, and coverage issues.

Although negative reviews are not uncommon for the industry, Humana's split between positive and negative reviews make it difficult to make a clear recommendation on Humana.

States Serviced

Humana health plans are available in many parts of the United States. However, if plans are not available in your area, Humana health insurance may not be an option for you.

Minimal Online Information on Individual or Family Health Plans

Humana doesn't offer much information online regarding its offerings for individuals and families. If you want more information, you'll need to work iwth a Humana agent.

Limited Medicaid Availability

Humana offers Medicaid in Florida and Kentucky. It offers combined Medicaid and Medicare plans in Illinois. You can find more details regarding Medicaid coverage options on Humana's website.


The Bottom Line

Although Humana has mixed reviews on Best Company, it is a well-known health insurance company for Medicare, Medicaid, and group plans. Medicare beneficiaries can find prescription drug coverage and Medicare supplement plans to pair with Original Medicare.

Humana also offers Medicare Advantage plans for Medicare enrollees choosing the private option. As you explore Humana's plans further, keep reviews in mind as you ask questions and compare plans.

If you are looking for an individual or family health plan, you'll need to find another insurer.

For those living in one of Humana's service areas, Humana's helpful tools, member resources and discounts, health rewards, excellent customer service, and perks make it a good insurance option.

Humana also offers a good selection of health insurance plans in addition to vision and dental plans. Mobile apps also add convenience and speed when managing your health plan.

Furthermore, Humana is now backed by another health insurance carrier that also has a great reputation and lots of health plan options, Aetna.

View Best Health Insurance Companies

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating


star star star star_border star_border

92 Reviews

Review Breakdown

5 grade


4 grade


3 grade


2 grade


1 grade


Sentiment Criteria


star star star star_border star_border


star star star_half star_border star_border


star star star_half star_border star_border


star star star_half star_border star_border

Filter by:


Sort by:

star star star_border star_border star_border

Manny New Bedford, MA

Humana is one of the biggest insurance provider in the U.S. Making billions a year and employ a lot of people. Their employees are well trained to make you feel like they do care about you. I have been in a opioid dependency medecine for years. It worked for me and still working for years. Until they dropped it from their list of cover medications .Usually my Dr used to send them a pre- approval letter and done for a year or six months. Until this year they want me to use a medication which i already tried via my regular doctor and didn't work for me. The problem is that Doctor doesn't work in the health center anymore and i couldn't prove to them that ,this medication make me sick to stomach ,headaches and even pain in my joints. I appealed their denial and basically beg them for 3 days and they still denied. They didn't took my word for it. They want it me first take their medication and get sick so i could get approved. Really HUMANA? EVEN WITH THE SAME MAIN INGREDIENTS EVERY MEDICATION ARE DIFFERENT AND AND EVERYBODY'S SYSTEM IS DIFFERENT. THAT'S WHY IN THE MEDICATION STUDY 7 OUT OF 10 THEY FAVOR YOUR MEDICATION. SO WHAT ABOUT THE OTHER 3? I BELONG IN THAT GROUP. Humana was meant to make the company sound more humane ,is using your clients as guinea pigs humane? And why cause maybe you hold some shares of the company that makes this medication or saving a couple of bucks and denying a medication not listening to your client humane? I think not. With all the billions and the giant that the company is i am insignificant to you. Well im signicant to my loved ones and have to leave you , you big old bully

4 years ago

star star star_border star_border star_border

Chuck McKinney Lynnwood, WA

I have Humana. They continue to call me over and over again. I have ask them month after month to stop trying to manage my Rx's. My PCP doctor controls all my many medications and no other source is suppose to manage or review them. I have come to the option Humana is trying to switch me to their pharmacy and they have in the past tried to convince me to select a different medication. Humana is rude in my view.

2 years ago

star star star_border star_border star_border

KG Macon, GA

Humana told me my rates would not change during the year end sign up period, but months later, my rates rose, and also changed one of my generic meds from $0 to $8. Customer service told me my cholesterol med was "reclassified." I was unable to change insurance until the sign up period, so I began ordering the med at $10 , online. I didn't want to contribute to their CEO who got a $23 million dollars salary.

3 years ago

star star star_border star_border star_border


I am a Medicaid recipient with Medicare beginning in Dec 2019. I have been bombarded with materials all confusing me from Humana. I was sent more info and booklets as though I signed up for it which I had not. They flooded me so much that I called all my HHS, SSI, and SSD to make sure I still was covered and they all assured me I was, so why has Humana bombarded me with all the materials? They remind me of Marketplace medical that tried to get me to sign up in place of Medicaid. Money grabbers and waste of money printing materials never requested. Shame on them for the waste!!!

3 years ago Edited September 14, 2021


Review Source

star star star_border star_border star_border

NT Pleasant Grove, UT

i help my elderly retired father with his insurance and Humana in my opinion over charges the elderly. he is on a fixed income monthly and he pays $139/monthly just for him. His prescription copay for his Diabetes medication is $35/month for each. His copay to see his speciality physicians are $45 and normal office visit is $35. My father has to see his specialists but with all the cost and fixed income he doesn't want to go sometimes because the costs $$ is overwhelming.

4 years ago

star star star_border star_border star_border


I'm not happy with this insurance. I need corrective surgery on my eye lids. They are saying that they have to authorize this. What? It is not cosmetic! Going to leave this insurance company soon as I can.

1 year ago

star star star_border star_border star_border


Satisfied with coverage, service is terrible. Delayed needed Px until I ran out, current medical claim still pending since March 16th, 2018

4 years ago

star star star_border star_border star_border

alex soto

Very hard to afford medications . Trying to sell me things I don't need only choice I have in my area

4 years ago


Review Source

star star star_border star_border star_border

Jami Lucas Eagle Mountain, UT

Because if my husbands job, we switched carriers. I struggled to find doctors in my area and was disappointed with the customer service.

3 years ago