LeafFilter Gutter Protection Reviews

The installation and cost were excellent but now that we finally have some real rain in northern California, I am very disappointed how the LeafFilters function at the inside corners of my roof gutters. Leafs and tree debris seem to build up at these locations so that rainwater runs over the gutter in this area as if my gutters are completely clogged. Not sure I have any solution to this other than climbing a ladder and cleaning these corners.

Great people to do business with. The quality of work was good, the installation was good and the gutters work really well. I couldn't be more pleased. Sincerely John S

Very happy with sales & installation, do not yet know how the gutters will perform because there has been no rain since installation with current draught conditions.

Absolutely the worst experience I've ever had with a home improvement company. • The salesman, Dan R was aggressive/insincere/phony. Regardless, I had done my research and was happy with the quality. • The installation team was a no show/no contact on the day they were scheduled to do the install. They did show up on the re-scheduled date, and supposedly completed the work. • I was out of the country. Just a few days after installation, my wife texted my videos of water freely flowing OVER every gutter that had been covered by LeafFilter. See attached photos. Message me on Facebook if you'd like to see the videos. • I immediately texted the salesman, Dan R, and asked him to address this immediately. • Dan's response: "Call the customer service number." SERIOUSLY: CALL CUSTOMER SERVICE??!! • I texted him a few more times, asking him to help me out. No response. • Needless to say, I was angry. I checked the bank and found that the check I had written had not yet been cashed, so I stopped payment on the check. That got their attention. • I was then contacted by Brach M, the operations manager. He assured me the "we will 100% fix those issues." • The day after I came home I spoke to Brach via phone. He said he had a service tech named Bill who would be driving through my hometown on his way back to Omaha, and asked if it was ok if he stopped by to assess the situation. • Bill was WONDERFUL! We walked around the house and he was able to identify all of the problems that existing, which included: 1. Upper gutters were never connected into the lower gutters, so the water was free-flowing over the top of the lower gutters. 2. Gutters were not properly cleaned out prior to the installation. Bill was grabbing handfuls of leaves/dirt/grime and dropping it to the ground. 3. There was one downspout that was completely blocked. 4. One new downspout they installed was never secured with screws, so it came right off with the rain. 5. There were a couple gaps between the gutter and the home that were not addressed. • Bill took me to his truck and showed me how he would connect the upper gutters into the lower gutters. I thanked him for his honesty and said I hope I see him soon to complete this work. • The next day Bill's younger supervisor (Colby?) arrived at my house to complete the work, which confused me since I had already gone over everything with Bill. I didn't get a good vibe from him, and I told him I would feel more comfortable if Bill did the work. He really tried to persuade me otherwise, but I insisted that Bill do the work. At that point Colby called Brach M on speaker phone and told him what I had said, and Brach seemed shocked that I would make such a request. I was following my instinct on this one, though: Bill was the only employee I've encountered that I trust, and if they wanted me to re-write the check, they would send him out to do the work. • Brach said "well I'm sorry you've had such a bad day." He then proceeded to tell me that Bill is "not qualified" to do the work I needed, which I knew right away was a bold-faced lie. I asked him later in a text why he would lie to me like that. No response to the question. • Brach finally gave in and said that he would send Bill, but that he would also send Colby along with him. I refused to accept that, and insisted that the only scenario I would accept was Bill coming by himself. Bill's in his 60's and very experienced, and doesn't need anyone looking over his shoulder. • When all was said and done, Bill was sent out by himself and completed the needed repairs. Bill was honest, a hard worker, and did the work right with a great attitude. I handed Bill another check to hand over when he got back to the office . . . minus the $20 it cost me to stop payment. CONCLUSION: The LeafFilter product is good. The Papillion, Nebraska staff and installers I encountered, though, with the exception of Bill, were god-awful. Insincere, dishonest, not customer-centered, and poor workmanship. The check I wrote should have gotten me much better service than that.

We were extremely disappointed with LeafFilter. Based on the sales visit to our home, we had high hopes that this product would be compatible with the metal roof on our bungalow. Contracts were signed, and we prepared to move forward. Unfortunately, our hopes were dashed when, on his arrival, the installer quickly advised that he could not move forward. We were amazed that the salesperson had not even bothered to climb up on a ladder to check our roof. According to our LeafFilter contact, the job of the salesperson is to sell, regardless of whether or not the job is actually doable. We've never dealt with such a limited sales experience that assumes so much and completes a contract without checking physical eligibility. We would not recommend LeafFilter to anyone. On top of that, the installer, despite best efforts, left permanent damage on a section of our gutters.