Name: National Debt Relief
Rating: 4.8

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JW Hurst, TX

Excellent communication! Informed in each step along the way in the process. Truly feel like we are a partnership and working together during this difficult time.

2 years ago

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Danica L McNair Orlando, FL

I called NDR to inquire about a settlement that was reached. I only received a text message and email about the settlement. However, when I reviewed the dashboard, I had some questions about the lump sum fee. Unfortunately, the initial representative that I spoke with named Letitia was very rude and condescending. At this time, it was 2:14PM EST. When I asked to speak with a supervisor, she put me on hold for 15 minutes and then came back and stated the supervisor was on lunch and would return at 4PM. I then asked if the supervisor had a 2-hour break. Letitia continued with the condescending tone and advised that I had the incorrect time and that she was in EST. She then informed me that she is in DR "The Dominican Republic" and proceeded to suck her teeth and give attitude. At this point, I told her that she was not in EST and that I am in Florida on EST. I discontinued the call requesting the supervisor. At 4:38PM EST when I did not get a call as promised, I called back. Spoke to a wonderful young lady named Taylor that was able to answer my question. Taylor then put in a request for me to speak with a supervisor, as I had a follow up question. Unfortunately, a woman named Elizabeth called me 2 days later and tried to answer something she could not answer and proceeded to keep me on hold. To date, I am still waiting for a Supervisor to call me. With this current state, I would not recommend NDR to anyone else. While they do review the terms, they dropped the ball with this situation.

2 years ago

Reply from National Debt Relief

Hi Danice,

Thank you for reaching out to share your experience. We apologize for the lack of communication and our client success team will be reaching out shortly to address your concerns.

Sincerely,
National Debt Relief

Feb. 5th, 2024

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Laron Fisk Seattle, WA

National Debt Relief has always been a comforting presence in a very uncomfortable situation. Professional and understanding of my individual circumstances.

2 years ago

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Gwen Lisa Tucson, AZ

NDR has been diligent in trying to resolve my credit card debt. We will have one resolved completely by the end of March which will be a real relief. Thank you, NCR.

2 years ago

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Victor Castillo Houston, TX

I like the frequent communication and friendly customer service. I really feel like National Debt Relief, and everyone that works there, is on my side.

2 years ago

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Joan Miller Lake Wales, FL

Not enough communication I get a lot of Emails from the various companies I owe to ; I call NDR and get all the companies are aware of my situation ; I get my card is suspended because I have not paid the required amount this month. It is scary to me and no real response from NDR. Is it because I only started 3 months ago?

2 years ago

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Barbara Dumas Niagara Falls, NY

The young lady that I spoke to was awesome 👍. She shedded the light for me on a lot of things. She deserves a promotion 😁. Tell her to keep up the good work Barbara D.

2 years ago

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Quinton Hurt VA

So Far one of my credit cards has settled for a third of my account balance. But on another account I have they only offered no fees and my account balance was $589 when I started but they wanted me to settle for $606. So I denied that settlement.

2 years ago

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Jaime Arroyo Pico Rivera, CA

The company does a good job of settling accounts then they actually settle them. They will go at there pace not as requested even though your paying for the service. I requested to have a certain account settled first they said no we have a process now the last account which I wanted settled first is still not been settled if they would have done it first perhaps I would be done with the program by now and when I asked for a break I fees for taking so long and not going in the order I wanted they again said no. Lots of no’s when I’m the one paying.

2 years ago

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Mike Rogers Bothell, WA

Hello, I've only been working with national debt relief for a little over a month. NDR has been easy to communicate with, get in touch with and very clear with answering any of my questions.

2 years ago

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Greg Wetherell Holyoke, MA

They worked hard to get me the best deals they could as far as what was paid back to the companies and I like that for the main fact that it helped me out a lot as far as the debt-wise goes

2 years ago

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TMCQ

National Debt Relief has been great in helping me settle my debts. They were very clear in how the program works and have kept me updated every step of the way.

2 years ago

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Darlene Nededog Port Orchard, WA

I highly recommend them great customer service and patience to understand what help you need. I never had to worry about the bills being paid or negotiated.

2 years ago

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ThomasJordan Rondon Mayfield, KY

Josiah S is the best. He walked me through this process and answered all of my questions and made me feel like I was going to gain control of my finances again.

2 years ago

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Robin Gauthier

I don't like National Debt Relief. I LOVE it! I am so grateful to them for teaching me how to manage my money every month without using charge cards !

2 years ago

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David Cagle Thibodaux, LA

Alway there to answer my questions. Fast responce time. Everyone I have talked to over the phone was super frriendly. NDR has really set my mind aat ease!

2 years ago

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Marjorie CG San Diego, CA

I am forever thankful for National Debt Relief, they so fast , efficient and reliable and very much understanding , all agents are the top notches!!!!

2 years ago

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los oros y cat pro Antioch, CA

Once I decided to utilize National Debt Relief I felt better, I was going to get a handle on my debts. They keep me informed of changes and approvals needed by me.

2 years ago

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Greatness Las Vegas, NV

They just settled one of my debts. Saved me a good sum of money so I'm happy about that. So we have a little milestone to go before I break out any champagne and cheese. Thank you guy's for the beginning results. Looking forward to our progress. 👍👍

2 years ago

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Diane Hannibal, MO

Have worked with this company before and received excellent turnouts both times. They are a great company to work with when you are in debt over your head!

2 years ago

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Kyle Whited

I have $36k in debt: 2 loans & 2 credit cards. So far, they have been able to settle with 1 loan & 1 credit card. I signed up in January 2023 and it is now November 2023.

2 years ago

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Gigi McKay Belfair, WA

The whole process has been very easy and efficient. They were able to get one of the debts resolved in the first month even. I am very pleased with National Debt Relief!

2 years ago

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Lennette Lundy Kingsport, TN

They are great I am on my second debt account resolved. It is a very easy process. They are the best to work with on your debt relief. Best decision I ever made.

2 years ago

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Moses G.N Cleburne, TX

Great team!! NDR exceeded our expectations. Within a record short time, the team at NDR already secured a very attractive settlement deal with our vendors.

2 years ago

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rob Travis Denver, CO

Its actually 2 that i have agreed to. Just shows that this is a random review request. With that said, im extremely happy with the agreement from my debt collector. I only give 3 stars because i still have over 6 left to reach an agreement with.

2 years ago

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Renee NE

I was drowning in credit card debt and national debt helped me save an extra money a month . They are always there when I have questions or need assistance

2 years ago

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Krissie Conrad Georgetown, KY

I was scared to stop making payments . But they supported me thru it and I have paid off two of my cards it is super easy. Can’t wait to be debt free.

3 years ago

Reply from National Debt Relief

Hi Krissie,

Thank you for sharing your feedback! We understand that the debt settlement process can be difficult but we thank you for allowing us the opportunity to assist you in your debt relief journey.

Sep. 18th, 2023

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Vanessa Morales

They have been so Awesome and have really kept my stress level down knowing I’m able to fix my credit again thank you for all the work you do to help

3 years ago

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Tammi Schnick Yorba Linda, CA

This company is horrible. They start out as very professional and knowledgeable with all sorts of promises. That’s where it ends. After that it becomes a nightmare. Our credit has become worse instead of better. We’ve been sent to collections by some of our creditors because their priority of who they work with first makes no sense. They do have a ‘process’ and ‘logic’ they use but they don’t apply that logic logically….for instance we have two creditors that have roughly the same amount and they are not negotiating with the one that’s been sent to collections, but are negotiating with one that has not. Some of their agents are condescending and have no idea how their program works. We get different stories from different agents, depending on who you talk to. They lie about who they are negotiating with we’ve been told by them they are negotiating with some creditors we talk to the creditors the creditors haven’t heard from them. They’ve told us some creditors have been sent to lawyers that haven’t and that’s why they’re negotiating with them instead of others. It’s a different story every time we call depending on who we talk to.

3 years ago

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Jini Carlson San Diego, CA

they are great. I am so blessed to have them helping me . <3 Their customer service is really good. They keep me updated on the status of my accounts.

3 years ago Edited August 16, 2023

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Merredith Jones San Tan Valley, AZ

They're fees are RIDICULOUSLY high! By the time they settle a debt and take their fees i don't think I'm saving much at all. They don't explain everything from the start and each call I get more info and or things keep changing. One call he changed the fee amount three times in one conversation. Their employees most lack English speaking and comprehension skills.

3 years ago

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Jeremy Scott Moses Lake, WA

How helpful the staff has been they answered every question that I had, and they have been there every step of the way. I highly recommend national debt relief.

3 years ago

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Patricia Valerioti Bellmore, NY

I was so happy & surprised that a had one of my debts paid so soon after joining. It was so easy. My life is so much happier since a became a client. Thank you!!!

3 years ago

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Betty Potter Seattle, WA

National debt relief came to my aid 6 months ago now my credit cards are taken care of and I have money in my account to use on other things. Thank You so very much.

3 years ago

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Mercedes C Gacula

Thanks for helping me and I'm pretty sure that my debt will be paid b4 2 years because of your great programs and the people that doing their best job

3 years ago

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Heather Leas Washington, DC

I haven't been in program to long I was iffy because this my first time but I must say this is a great program they get done what they say they going to thanks for ur help

3 years ago

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RAUL GONZALEZ Oxnard, CA

I'm happy with the results so far. National Debt Relief has settled two accounts and they said the rest should not take too long to come to reach a point for settlement.

3 years ago

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Aaron Balderas El Paso, TX

I talk to different people all the time!!! I feel that there is no rush to negotiate by NDR! I get a settlement from the debtor; I email it to NDR and they don't jump on it? I get a loan from Reality but I don't get actual payments from my monthly deposits to a particular settlement?

3 years ago

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Beverly E Barracks Boca Raton, FL

I am pleased with Debt Relief services. They keep me abreast of their progress and staff are very friendly and helpful. One down and a few more to go.

3 years ago

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Marquella Thompson Raleigh, NC

Very useful service. They have already settled one of my accounts after about a month. I am definitely sticking with NDR. I would strongly recommend this company.

3 years ago

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Dawn Vignola Clifton Park, NY

NDR has saved me a considerable amount of money monthly. They have settled one of my debts since I started about three months ago. They saved me 2/3's of what I owed.

3 years ago

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JOHN HUFF San Antonio, TX

I applied back in February 2023, and had a financial personal/medical/mental issues in keeping up deposits for this last 4 months now. They just contacted me for first installment payment to UPGRADE...can't rate them yet, still a lot to go. Thanks

3 years ago

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Lisa Riggs Alliance, NE

National Debt Relief has helped us get our finances in order and made it possible to be paying on our debt with an affordable payment. It's been a huge stress relief.

3 years ago

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Cher Prewette

National Debt Relief has already begun negotiating my debts and the results are so promising. I can't wait to see what's next and to f8nally be debt free

3 years ago

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Jo Anne Diaz Dallas, TX

All staff I've had contact with have been great and tried to make things work for me. I was leary at first about this working for me but so far is ok.

3 years ago

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Sarah Johnson

National debt relief is the biggest scam! They are taking advantage of people that are already struggling with debt. I enrolled in their program in 2020 with the promise of paying less then what I owed, but this was in fact not true at all! I enrolled with $16,675 in debt and by the time I am finished with their scam I will have paid in $17,894.58! I was promised that I would pay $12,900 and my debt would be resolved I have now paid in $9,417.00 and I am being told I owe another $7,000! They have let my debt default, so they can take 25% of what I pay in!!! My interest on the entire debt through the lender was only 21%! This program is taking advantage of already vulnerable people and they have NO SHAME! Please do your self a favor and find another resolution for your debt, as this program will rip you off and leave you in a worse position then when you began!! BEWARE OF THIS SCAM AND DO NOT MAKE THE SAME MISTAKE I DID!!!!

3 years ago

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j ortiz Smyrna, TN

Not even a month in and had one of my debt already resolved. I recommend National debt to anyone. Can’t wait to be debt free feels good to have a team like them on ur side

3 years ago

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Kimberly Harris OR

Ohh what a relief that text message was. It was so easy and quick to complete. I so appreciate the help. National Debt Program was there when I truly needed the help.

3 years ago

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Mary Lyons Rochester, NY

I liked the communication given to me when I called and the follow-up given to me. The last loan took a long time to settle - probably because it was sold several times in a short time.

3 years ago

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Michael Gilbert Minneapolis, MN

The customer service is spot on. I dealt with two young ladies, who were extremely helpful and very friendly. If all of the staff could be like those two it would be amazing.

3 years ago