Name: National Debt Relief
Rating: 4.8

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Angela Williams Bean Station, TN

I have been with NDR since 11/2017. So far I am pretty satisfied with the results. The only negatives that keep me from giving 5-star rating are: 1) They do take a lot of fees to settle the debt. 2) They tend to let the bills go into collection and you sometimes end up getting served papers about being taken to court, which has happened to be twice. Talk about nerve wrecking! 3) When you sign up they tell you how much you will need to pay, in my case every other week, and you agree to an amount; however, sometimes to settle a debt they will ask if you can pay extra to help get it settled. This has happened twice, once I was able to come up with a little extra and the other time there was no possible way. All that being said, I am fairly pleased with NDR. My job went downhill and I ended up unemployed and thus my bills, which I had kept paid on time every month, paid the price. So far, NDR has settled and completely paid 3 accounts for me with a fourth one being close to being paid off. I do still have 4 other accounts remaining to be negotiated and it makes me nervous that nothing is being paid on them yet. I wish I had extra money to put in the account to help that along. I have been sent a couple of papers from the creditors stating if I would settle the debt they would settle for nearly a fourth of what is owed to them. I have sent these to NDR hoping that they would reach out and do this on my behalf even if it means getting their fee a little later but this has not been the case. Every time I have called I have been helped and all my questions have been answered to my satisfaction. I have been reassured when I am in a panic about phone calls, court dates, etc. (I have not had to go to court thank goodness!!) Their staff seems to know what they are talking about and gets my issues resolved. All in all I guess I am pretty satisfied, but I hope I never have to go through this again EVER!!!!

5 years ago

Reply from National Debt Relief

Angela, thank you for sharing your experience in such detail. We admit that our program has its share of challenges. No system is perfect, and we do try to mitigate them. We also try our best to manage the factors that we can control. It sounds as though things are going relatively well for you and we want to do whatever we can to ensure this continues. You expressed a desire for things to go faster and you mentioned some challenges that are preventing you from achieving this. Try not to be so hard on yourself; as long as you remain committed to finishing the program, there's no reason why you can't.

Jun. 26th, 2019

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Paula Franklin, NC

I have to admit, joining the program was pretty scary at first. I would receive numerous calls from the credit card companies and NDR would reassure me and tell me to have them call their company. I was out of debt almost a year earlier than projected. They managed to reduce my credit card debt, in some cases, by 50%. I would recommend them to anyone who's financially struggling because of out of control debt issues.

5 years ago

Reply from National Debt Relief

Congratulations on completing the program early, Paula!

Jun. 26th, 2019

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Susie A Donley

I started Nov 15 2018 with an contract of 33 months ,In the first 3 months,1 creditors was paid the amount of 1400 on a balance of 3400.Now we are working on the 50% going to NDR for there help another month and a half that will be paid it was 700 then after that start paying into my saving with them to get enough in there to pay the next creditors, I do watch my account on there website, I don't mind the 9.95 charge for the saving account and 12.95 a month for the attorney still better then 27% interest .It hadn't been a long time it just seems like it since I am watching several times A month,To see when the amount comes out of my checking and when it is posted

5 years ago

Reply from National Debt Relief

Susie, just hang in there. You'll be in a better position to rebuild your credit once you complete the program and don't have as much debt. We'll keep giving you the tools you need to be successful.

Apr. 3rd, 2019

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Bob Levoy Jonesborough, TN

Prior to December, I was heavy in credit card debt and with now having a mother in law with cancer living with us...it is making it harder to make ends meet. After talking to National Debt Relief, they set up a plan that is working. So far they have settled five of my credit cards and looking forward to the rest getting settled and feeling relief for the first time in a long time.

5 years ago

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Brendan P El Cajon, CA

My experience with National Debt Relief has been mostly positive. So far they've managed to negotiate our debt down by more than 50%, which is amazing. We've completely paid off one of our four credit accounts, and we're on track to paying another off this year. We're still waiting for our other two accounts to be negotiated successfully, and we're hopeful that we'll be able to have similar results. The waiting game is hard, and there's not a lot of communication or updates during the negotiation process, which is frustrating. But that appears to be the nature of the process. Customer service response via email is slow, but they are very responsive on the phone, and very good at walking us through every step of the process.

6 years ago

Reply from National Debt Relief

Brendan, thank you for the update. Congratulations on your success so far. We hope to hear more from you as you continue in the program.

Mar. 11th, 2019

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Susan Bridge Niceville, FL

I was in so much debt, I had nowhere else to turn. All of the folks that have helped me get going to pay off my credit cards have been wonderfully patient and NEVER condescending. Other companies that I spoke with prior to National Debt relief couldn't even remember my name through one conversation. How hard can that be?? If I ever (pray, not0 in trouble again, I will call no other than National Debt Relief. Thank you to ALL who work there!!

6 years ago

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Amber Anten Puyallup, WA

NDR has really helped negotiate lower payoffs with our creditors and most have settled for 50% less (or more!). We still have debts to pay off, but we are getting there. They definitely are best to use when your credit is already in the crapper. If you have GOOD credit (or decent) it WILL plummet. You have to not pay your creditors for a few months before they will start to negotiate a payoff. For us, our accounts were not past due, we just had too many for too much money. Since we had to stop paying on them, our credit tanked even further due to missed payments. We started with low 500 credit scores, and we dove down to low 400's once the payments stopped. We are back in the low 500's now because some of them are paid off, but it will take some time to climb out of this. We KNEW that, though. We were prepared for it. So if you have decent credit (over 600) you may want to reconsider using this program unless you are willing to watch your score tank for a while. Their communication is good and I get emails from them any time there is account activity (no contact just means nothing is happening) and their website is easy to use. Any time I contact them, they respond quickly and efficiently. I have read other online reviews that they don't communicate well, but I have not experienced that at all. They are always there to answer a question without issue.

6 years ago

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Glenn Kyle, TX

National Debt Relief has got to be one of the easiest companies to work with out there. They are fair, as well as, a bit surprising with the settlement amounts which have always worked in our favor. They are also informative and always available to answer any questions/concerns. I love their website which allows you to see your progress at a moment's notice, after all, it is your money.

6 years ago

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Jerry Mcmillen Lake Shasta, CA

Although I hated to do it, had to call debt relief. My daughter was in a program that totally ripped her off, But I’m happy to say that National debt relief is not one to do that. They explain the terms thoroughly and not deviating from them like others. I have two accounts completely paid off that I never would’ve been able to do before. It’s nice to have somebody to help me like this And not get ripped off

6 years ago

Reply from National Debt Relief

We pride ourselves on having the highest levels of integrity and honesty in how we operate our business, and we want to make sure our clients understand our program as fully as possible. Congratulations on your progress so far and please reach out if you have any questions.

Nov. 20th, 2018

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bettina Pacoima, CA

Love them, I have been enrolled since 2014 and all of my accounts have been settled except for 2. They answered all of my questions when I enrolled. The customer service is good. I have spoken to several people when I call in, but each of them are always helpful and assists me with any issue. I am happy I enrolled with them. I placed 10 accounts with them and 7 of my accounts were settled quickly and for amounts that were affordable to me. I am always consulted before a settlement is accepted. I have had no problems, and my bank account is drafted twice a month on the correct dates. I have never had any problems with payments being made to creditors on time, not once in 2 years!

9 years ago

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Gwyn Beshears

As soon as they get one debt paid, they are worth getting another debt negotiated.

2 months ago

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Cathy Olten

The honesty openness and sense of caring and understanding present on initial conversation.

2 months ago

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Robert Brown

Excellant service and response, representative was able to answer all questions.

2 months ago

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Jeff E

The team is helping me out to lower my debt. It takes awhile but it's all part of the system. So I'm ok with that.

2 months ago

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KAREN THURSTON-STEPHENS

I like the communication that I have gotten in regards to the progress of resolving my debt.

2 months ago

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Katlyn

So far, so good. I have several more accounts to settle and I am looking forward to getting this done. Thank you!

2 months ago

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Sandra Watson

The representative I had that got me into the program was knowledgeable and appeared to be concerned and caring

3 months ago

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Kimberly Sexton

I liked that I called on my 15 minute break at work and I was very pleased with her helping me with my debt

3 months ago

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Okcnana

I liked the attention to detail, the advice and patience our rep had on our initial call. The relief I had after I hung up was amazing.

4 months ago

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Sarah Chisman

The payments are low and affordable. The only downside is you have to build up the balance in your payment account before they can settle with your creditors.

4 months ago

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Theresa Liddle-Bernsen

It feels really good to know that I will be debt free and have already had one taken care of. Thank you National Debt Relief.

4 months ago

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sylviacardenas50@hotmail.com

Awesome, I have been enrolled with National Debt Relief less than a year and already working on offers with my creditors.

4 months ago

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MarySKrantz

They kept me informed about my bills and made sure I understood what was going on with my account they were true to what they promised

4 months ago

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Connie Cecil

As of today it's only been a couple of months. Two of my accounts have been reduced. So time will tell if they get remaining companies to reduce their balances too. And my term will be done sooner and bigger savings. I will then raise the status to a five star. But they are still a work in progress. Very thankful I choice them. God bless Connie

4 months ago

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National Debt Relief

In my short time being associated w/ National Debt Relief I’ve already had good things happen. I can only hope that the rest of my time w/ them wil be the same.

4 months ago

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Jana Ward

I have a client for a short time. However I was able to deposit enough funds to get one of my credit card bill taken care of.

4 months ago

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Natalie Cooper

I am happy with the service . The only thing I am concerned about is them asking for more money than I agreed to deposit .

5 months ago

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Rachael L Hernandez

They're very helpful attentive. Make you feel like you're important and that's what we want. They take care of business when I can see so far

5 months ago

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Laura Thomas

I'm pleased but wish for more help with debitors. Especially cause you oay for their help. But I appreciate everything that's being done for me. Thank you.

5 months ago

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jeanette stiles

I liked paying off some of the debt I accrued instead of filing for bankruptcy and having 7 years before starting all over.

5 months ago

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Faby Colon

Every time I call NDR with a question, there is also an agent available and knowledgeable. Thank you DR for giving me a peace of mind!

5 months ago

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Ashlund Carson

National Debt Relief was the ONLY company that agreed to help us with our debt. I’m forever grateful they gave us a light at the end of the tunnel.

5 months ago

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Ramsey A Dobashi

They’re super amazing to work with they will help you to the end put the trust in National Debt Relief 🌟🌟🌟🌟🌟

5 months ago

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Mary Ann Fernandez

My debt was so high for me and I couldn't pay my bills and they got my debt down very low so that I can afford it thank you thank you thank you

5 months ago

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Steve C

I like that NDR stays in contact with updates often. My first settlement came sooner than expected and with amazing results! Thank you, NDR

5 months ago

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Dolly

If you have any credit card(s) debts don’t hesitate to contact National Debt Relief! I’m so glad that I did. I’m on my way to being DEBT FREE!!!!

6 months ago

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Edward Brunetti

So far the process has been seamless, i just wish there was a legality to where creditors couldn't contact you anymore one you tell them your working with NDR

6 months ago

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Heidi Aberle

How hard the National debt relief team is working for me with the creditors and making my life to be better. Feeling more secure in my financial life.

6 months ago

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Coco

I'm happy to see some actual settlement resolution. I would like to get a little more insight on the amount of fees that I noticed in the settlement amount.

6 months ago

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ForevaKimthuy

The program seems like it will take a long time to pay off all of my debt. However, everyone is really patient and willing to help with getting the debts settled.

6 months ago

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T Martini

The representatives truly seem concerned about my situation and wanted to find a solution. They have been so supportive and have addressed my concerns.

6 months ago

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Markij1027

Customer service is very helpful and patient in explaining things. I’ve already got one settlement and it’s only been a month! I’m very happy with them!

7 months ago

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Joyce Granberry

The representatives listen to what I had to say. Answered all the questions I had. Never talked down to me or mad me feel guilty for the debt I had required.

7 months ago

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Monique Benford

I like the way NDR keep in communication. Like how the email you and place a phone call. I like the additional info that is shared about Financials in general.

7 months ago

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Demetrius James

The great customer service experience and they contact you right away when they have a new settlement. They find the great solutions to help bring your debt down

7 months ago

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Cindy Ouitinen

I gave them 5 stars, but I think their prices are a bit high. I didn't know that the banks would make settlements on their own without involving a debt relief company.

7 months ago

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Jeff Green

So far everything is what they said it was going to be I already have my first settlement offer after the first two months so hopefully everything else works out great

7 months ago

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Andrew Neal

Great customer service. Everyone I speak to is absolutely the best. They handle my situation with the utmost professionalism even when I am losing my mind. Great people.

8 months ago

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Donna Ditmore

The whole process was explained in detail. The personal that I dealt with answered all of my questions with lots of patience. They were very professional.

8 months ago

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vanessa nemara

Natalia was very helpful. She listened to my questions which related to my nervousness about the first creditor settlement. She was happily holding my hand .

8 months ago