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Century Support Services

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3.8

Overall Score

Author: Kaitlyn Short

LAST UPDATED: March 1st, 2024

Century Support Services is a debt settlement company that has helped more than 250,000 customers settle over $1.3 billion in debt since it was founded in 2012. Century Support Services uses a customer service team, debt settlement negotiators, and client advocates to achieve its mission of helping clients live fuller lives by overcoming their debt. 

Century Support Services uses a four-step settlement plan to help its customers repay their debts. First, clients take part in a free evaluation of their debt. Then, the company customizes its settlement program according to the client's needs. Beginning two to four months into the program, the company starts negotiating the client's debts, depending on the customer's monthly savings, number of creditors enrolled in the program, and the balance of each account they're paying off. Finally, the client finishes paying off their debts, and the program ends.

Customers who use Century Support Services will pay a portion of each debt the company helps settle, depending on the agreement the company is able to negotiate, plus additional settlement fees to Century Support Services for each settled debt.

The company is accredited by the International Association of Professional Debt Arbitrators and the American Fair Credit Council.

Continue reading for more information, as well as Century Support Services reviews.

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The Good

  • Free Assessment
  • Simple and Straightforward Program
  • No Upfront Fees
  • Online Resources
  • Protection from Creditor Harassment

Free Assessment

Before they're obligated to pay any fees associated with the debt settlement program, potential Century Support Services clients can take advantage of a free assessment by talking with one of its debt specialists. The debt specialist will explain how debt settlement works and evaluate the person's debts to find the right solution for them. 

Simple and Straightforward Program

Century Support Services is meant to help people who are struggling to make monthly payments, experiencing financial hardship, and those in unmanageable debt. If accepted into Century Support Services program, clients will be asked to set up a separate bank account with an FDIC insured financial institution. Depending on the goals set with the debt specialist, clients will need to deposit money into the account every month. Once Century Support Services has a settlement opportunity (and the client approves), the creditor is paid from the recently set up bank account. 

No Upfront Fees

Century Support Services boasts that it only charges fees after a customer has gotten settled in the program. 

Online Resources

Century Support Services offers its clients an online portal to access their deposit schedule, program overview, important alerts, a place to upload secure documents, and other resources 24 hours a day, seven days a week.

The company also provides a free online resource center and blog with ideas to help its audience budget and save money.

Protection from Creditor Harassment

The majority of debt settlement clients will experience collection calls. To relieve some of the stress for its customers, Century Support Services partnered with the United Consumer Advocacy Network (UCAN). UCAN is a consumer advocacy organization that defends consumers' rights against unlawful, unfair, and deceptive practices by financial institutions, creditors, and debt collectors. 

Century Support Services believes that all clients should be treated with respect while working toward financial independence, so all clients receive the company's Creditor Intervention Program benefits. 

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The Bad

  • Limited Availability
  • Few Services Offered

Limited Availability

Century Support Services is not available in every state. People in need of debt relief who live in one of the states the company doesn’t service will need to find help elsewhere.

Century Support Services does not service the following states:

  • Connecticut
  • Nevada
  • Rhode Island
  • Georgia
  • New Hampshire
  • South Carolina
  • Hawaii
  • New Jersey
  • Vermont
  • Illinois 
  • North Dakota
  • Washington
  • Iowa
  • Ohio
  • West Virginia
  • Kansas
  • Oregon
  • Wyoming
  • Maine

 

 

Few Services Offered

Century Support Services offers only debt settlement services, not other solutions such as debt consolidation. 

When someone enrolls in a debt settlement program, they generally stop paying their debts in order to encourage their creditors to accept a negotiated lump sum payment that’s smaller than the total amount of debt owed. This option can save a borrower significant amounts of money compared to what they would have paid over the lifetime of the loan, but it can also lower their credit score in the process.

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The Bottom Line

We appreciate Century Support Services’ dedication to its clients, transparency, and simple/straightforward program. The company appears to be a solid option for those looking for a debt settlement company. Keep in mind though, that there is no such thing as a one-size-fits-all debt settlement company, so we recommend that all potential clients take advantage of the free assessment. Customers should ask any questions they may have during the application process to ensure they're getting the best possible financial outcome. 

View Best Debt Relief Companies

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Star Rating

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2.8

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31 Reviews

Review Breakdown

5 grade

35%

4 grade

10%

3 grade

0%

2 grade

6%

1 grade

48%

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Hank Fults Hillsboro, TX

Excellent Service! From beginning to my last correspondence, the CSRs at Century Support Services did everything to make the transition to becoming debt free as easy as possible! Thanks CSS!

4 years ago

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Reply from Century Support Services

Hank, Thank you for your positive review and rating! It’s wonderful to hear that our efforts have had such a positive impact on your life. We appreciate your taking the time to register in your MyCentury portal. The portal provides you access to the specific details of your account including, recent activity updates, pending settlements, and many other resources. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

Jan. 26th, 2021

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Ben Brooklyn, NY

This is by far the best debt settlement company out there. If you want better service with employees who who are knowlegable and will get the job done right, the price is worth it. They take no fees up front at all, nothing hidden and their average is between forty to fifty percent of what you actually owe. You cannot beat it ! They also service contracts through freedom debt relief and clear one advantage. So even if you sign up with those,companies they only sign you up CNI actually does all the work !

9 years ago

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Hilary Tredennick Lakeside, VA

Great, always extremely helpful. Courteous customer service reps & very efficient with responses. I would highly recommend Century to others!

4 years ago

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Reply from Century Support Services

Hilary, Thank you so much for your positive review and rating! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. In addition to our expert representatives, we also have the MyCentury client portal, which provides you access to the details of your account, including recent activity updates, pending settlements and many other resources. Through our portal and our experienced representatives, we will continue our efforts to achieving your goal of financial freedom.

Jan. 26th, 2021

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sfhamden New Rochelle, NY

I signed up with CNI last year and I think they are great. My credit score is rising and they stopped creditors from calling. I would highly recommend them. Since I was 10,000 in debt they have worked wonders on negotiating down my debt. I would pay whatever fees to help me with this outstanding debt since I am on a fixed income.

7 years ago

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Tracey Bilger Mill Creek, PA

Customer service is excellent, helpful and friendly. Anytime I call they get me answers right away.

4 years ago

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Reply from Century Support Services

Tracey, Thank you for your positive review and rating! Century has very knowledgeable employees, and we love to hear how well they are doing for our clients. In addition to our expert representatives, we also have the MyCentury client portal, which provides you access to the specific details of your account, including recent activity updates, pending settlements and many other resources. We look forward to helping you successfully complete the journey you have partnered with us on to achieve financial freedom.

Jan. 26th, 2021

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Drema Burner Petersburg, VA

I have called a few times, when needed to. They have been helpful.

4 years ago

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Reply from Century Support Services

Drema, Thank you for your positive review and rating! It’s wonderful to hear that our efforts have had a positive impact on your life. We appreciate your taking the time to register in your MyCentury portal. The portal provides you access to the specific details of your account including, recent activity updates, pending settlements, and many other resources. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

Jan. 26th, 2021

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Elizabeth Bronx, NY

Great understanding helpful go Beyondi never have a problem

4 years ago

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Reply from Century Support Services

Elizabeth, Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. We appreciate your taking the time to register in your MyCentury portal. The portal provides you access to the specific details of your account including, recent activity updates, pending settlements, and many other resources. The portal is available to you, 24 hours a day, 7 days a week for your convenience. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

Jan. 28th, 2021

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Linda Plew Plant City, FL

The best without a doubt.Treat you with respect and courtesy.

4 years ago

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Reply from Century Support Services

Linda, Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. We appreciate your taking the time to register in your MyCentury portal. The portal provides you access to the specific details of your account including, recent activity updates, pending settlements, and many other resources. The portal is available to you, 24 hours a day, 7 days a week for your convenience. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

Jan. 26th, 2021

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Milton Moreno Valley, CA

Great service and handling of questions and or concerns

4 years ago

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Reply from Century Support Services

Milton, Thank you for your positive review and rating! Century has very knowledgeable employees, and we love to hear how well they are doing for our clients. In addition to our expert representatives, we also have the MyCentury client portal, which provides you access to the specific details of your account, including recent activity updates, pending settlements and many other resources. We look forward to helping you successfully complete the journey you have partnered with us on to achieve financial freedom.

Jan. 28th, 2021

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John Wagner Davisburg, MI

Great service, excellence customer support.

4 years ago

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Reply from Century Support Services

John, Thank you so much for your positive review and rating! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Our records show that you have completed your Century program! We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors. Congratulations on a successful program completion!

Jan. 26th, 2021

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Todd Williams Utica, NY

Century did a great job with my debts and saved me a lot of money!

1 year ago

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Reply from Century Support Services

Todd, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!

Mar. 5th, 2024