Name: Americor
Rating: 4.9

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Susan A Perez Leander, TX

I'm not happy with the order my bills are being worked for settlement. I did not know that only 1 bill would be worked & paid at a time . I was not aware that my bills would continue to continue to incur interest & late fees. I feel I was mislead in order to secure my account.

1 year ago

Reply from Americor

We appreciate your feedback and are sorry to hear about your dissatisfaction with the settlement process. Your concerns are important to us, and we want to clarify the situation.

This allows us to secure the best possible settlements for our clients. However, we understand that this approach may have not been made entirely clear to you during the onboarding process.

We apologize for any misunderstanding, and we appreciate your feedback as it helps us improve our communication and services. It's important to us that you have a clear understanding of the process, and we are committed to providing you with the information you need to make informed decisions.

To address your specific concerns, please contact us via email at officeofthepresident@americor.com.

Thank you for bringing this to our attention, and we look forward to assisting you further.

-The Americor Team

Nov. 1st, 2023

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Ernest Jasper, TN

Jane’s in the other associates treated me with respect and Aston all my questions and I think them and appreciate what they’ve done for me

1 year ago

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Johnny

I haven’t heard anything from them & I got a billing from Security who I thought Americor was paying off . So Im NOT Sure WHO I’m supposed to make a payment to ?! I Can’t Rate Americor yet only been with them 2 Weeks & HAVENT Heard anything yet. I’m starting to get Nervous.

1 year ago

Reply from Americor

Thank you for bringing your concerns to our attention, and I want to apologize for any confusion or anxiety you may be experiencing. We understand the importance of clear communication and addressing your inquiries promptly.

I regret to hear that you haven't received any updates or communication from us within the two weeks since you joined Americor. I assure you that your satisfaction and peace of mind are our top priorities.

We kindly request that you reach out at officeofthepresident@americor.com.

We appreciate your patience during this process, and I want to assure you that we are committed to addressing your concerns promptly. If there's anything else you'd like to discuss or if you have further questions, please feel free to let us know.

Thank you for giving us the opportunity to assist you.

Sincerely,
Americor

Dec. 26th, 2023

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Alejandro Seattle, WA

Super knowledgeable nice so far so good I’m committed to the process and certain will work Thanks for been here !

1 year ago

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Evelyn Drake Eubank, KY

Very highly satisfied with Americor so far. Kept me up to date with everything and exactly what I need to do.

1 year ago

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Donnie Lewzader Bedford, IN

I like the people you talk to.. seem like they know what they talking bout... but don't like how long it takes to talk to the creditors..

1 year ago Edited September 20, 2023

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rachel dunford Columbus, OH

Finally reached settlements with the credit card companies. Happy with the settlement. Ready to be debt free.

1 year ago

Reply from Americor

Thank you for taking the time to share your positive experience with Americor! We're overjoyed to have been of assistance. We're here for you whenever you need us. Best regards, Americor

Sep. 25th, 2023

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Douglas

From Point A they are setting you up to get a VERY High Interest loan with their subsidiary Credit 9. They will sell you on the idea that you will pay less than you owe after they get settlements, take a length time that smashes your credit score, leaving you with no other options. I am sorry I entered an agreement with Americor.

1 year ago Edited March 29, 2024

Reply from Americor

Dear Douglas, we appreciate your feedback and are deeply sorry to hear about your experience with our representatives. Providing consistent and time-efficient information is crucial, and we apologize for any frustration you've encountered due to the lack of communication. We're committed to ensuring clear communication and accurate guidance for our customers. Your feedback highlights an area where we need to improve, and we'll take steps to address this issue internally to ensure that our representatives provide consistent and reliable information moving forward. If there are specific instances or concerns you'd like to discuss, please feel free to reach out to us at officeofthepresident@americor.com. Thank you for bringing this to our attention. Your insights help us enhance our services and provide a better experience for all our customers. Again, we deeply apologize for any inconvenience we caused you. Best regards, Americor

Sep. 25th, 2023

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stewart scott Las Vegas, NV

Nothing is actually spelled out very well, not sure exactly what my status is at any given time, communication is poor and I feel like I'm in the dark half the time.

1 year ago

Reply from Americor

Stewart, thank you for taking the time to share your feedback regarding your recent experience with Americor. We are truly sorry to hear about the issues you encountered during your interactions with us, and we apologize for any distress this may have caused. At Americor, we strive to provide exceptional customer service, and we are disappointed to learn that we fell short of your expectations. We understand that your time is valuable, and we sincerely apologize if our representative did not convey the appropriate level of respect and courtesy. Please be assured that we will investigate this matter further to ensure that such incidents are not repeated in the future. We appreciate you bringing this to our attention and allowing us an opportunity to address your concerns. We value your feedback as it helps us improve and deliver a better experience for all our customers. If there is anything else we can assist you with, please reach out to us at (866) 333-8686. Once again, we apologize for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future. Best regards, Americor

Sep. 25th, 2023

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Maria Eloise Cincinnati, OH

all staffs and personels were very accommodating , very much satisfied and thankful .... good service

1 year ago

Reply from Americor

We're delighted to hear that you're satisfied with our services! Your feedback fuels our commitment to delivering top-notch solutions. Feel free to recommend us to friends and family. Best regards, Americor

Sep. 25th, 2023

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David

In the first 2 weeks they helped me with one account. I'm happy because they make sure I fixed my credit. I'm happy.

1 year ago

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Pitt O'Fallon, IL

I'm getting some relief i wish i could make it go faster but your doing the best for me . THANK YOU AMERICOR

1 year ago

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rhonda chewning Indian Trail, NC

They really do try to help. You just have to remember to stay with the program. Overall they are a good company.

1 year ago

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Gail Fort Lauderdale, FL

I prefer calling you to address my concerns. It’s easier for me since I have trouble reading fonts that are much too small.

1 year ago Edited January 10, 2024

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llgrazes

The young lady who helped me negotiate a Payoff amount with one of my credit cards was absolutely amazing

1 year ago Edited April 10, 2024

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Sue

Everything went smoothly as promised. It was easy to get on the program and very efficient and they worked with me with what I could do.

1 year ago

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Tammy

Justin, answered all my questions. He replied back to my emails in a timely manner. He's been real good.

1 year ago

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Kenny

My credit people still call me saying that I owe money and they are sending me emails saying I need to pay this, I need to pay that and I'm not hearing anything from Americor. I don't know how long it takes for the process to work. They are pretty nice. The guy that helped me out was pretty good.

1 year ago

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Anonymous

The gentleman that signed me up, Skylar, was awesome. He took his time. He explained everything to me.

1 year ago

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Joseph Cannon Covington, LA

Very professional and thorough, answered all of my questions and made sure to follow up with me. I'm

1 year ago

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Charlene Jones Washington, PA

Very personable and knowledgeable. He explained things in a way I could understand and answered all of my questions

1 year ago

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Marc

They were very positive but not pushy. They were very patient and complete with answering my questions.

1 year ago

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Shawn

They asked a lot of questions, very detailed, easy to talk to and made sure they were thorough and didn't rush through the situation.

1 year ago

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Anonymous

They left out some information about how they do things and I left them. Customer service is great, but the information is misleading. They should be more upfront about practices.

1 year ago

Reply from Americor

We' sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, We are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at pr@americor.com so we can help you resolve this.

Jan. 10th, 2023

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Joanna

So far I have a good experience. I have no complaints. The representative was friendly and pleasant to talk to.

1 year ago

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Jesus

Americor explained everything in detail as far as what they were gonna do and help me get out of debt.

1 year ago

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Alyssa Hancock Sioux Falls, SD

Very great and friendly company! They are knowledgeable and have already helped me minimize down some of my debt.

2 years ago

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Barbara Jones Casa Grande, AZ

I'm brand new at this program, but I think it's going to be a good way to get finances under control.

2 years ago

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Beth Freeman Santa Fe Springs, CA

So personable, friendly and helpful. He explained in detail and answered all my questions thoroughly. Great experience!

2 years ago

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Ken Nowicki Running Springs, CA

Everything from online help..to interactions need by me, anytime I called , help was usually instantaneous given.

2 years ago

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Luke R Urlacher Naches, WA

Every question answered. Tiana is wonderful! Got back to me even though she could have passed me along! A+

2 years ago

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Carolyn M Ficken Trimont, MN

They helped me negotiate my accounts, become debt free and have very helpful customer service representatives.

2 years ago

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William E Raus Orange Beach, AL

Anthony Silva was awesome. He was very easy to talk with. He explained the entire process, in great detail.

2 years ago

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James Bartsch Reading, PA

Although I seriously doubt the process, it seems to be working. There needs to be now client to customer interaction specifically in the early days

2 years ago

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William Everett White Eldon, MO

Just started the process and so far all my questions and concerns have been answered. Hope things go as planned and scheduled

2 years ago

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Betty Garvey Marble Falls, TX

I ask several times about cost and when the process actually starts and never got a clear answer.will wait to see outcome.

2 years ago

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Robert Bradley Sumter, SC

Because I haven't had a chance this is the first month I've been with you guys and I don't know and I'm trying to get in touch with the Vantage law and trying to get in touch with Americorps and nobody's giving me answers

2 years ago

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Harry A Titus Galion, OH

They have not accomplished anything yet. I'm still getting billed by the people who are supposed to be being paid off. My situation is now worse than it was. My checking account is now hopelessly overdrawn. Not happy.

2 years ago

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Timothy Hiatt Independence, KY

They made it ease to get in rolled but still new and have not heard from all of my creditors yet. Hello

2 years ago

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Lauro La Quinta, CA

I give this rating because we are working together and I know for sure they are going to help me to get out of deb .

2 years ago

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Jose Torres Callahan, FL

So far so good and no issues at great customer service and it's always about what I need not what they want

2 years ago

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Edmund frechette Las Vegas, NV

Because they arent clear on what they charge and what they can do and i still have the cc companies contacting me for payment when they arent suppose to

2 years ago

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Cassandra Perry Lynnwood, WA

The staff is very patience with me, I have a lot of dumb questions but they have helped me get through the tough times

2 years ago

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Thomasina

Their representative takes the time to explain stuff and makes sure you understand and have a lot of patience.

2 years ago

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Rhonda Coloma, MI

The gentlemen that helped me was so understanding and very nice to speak with. Very knowledgeable also

2 years ago

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anonymous Acworth, GA

So far, they have been very easy to work with and really show a level of empathy and caring that I did not expect.

2 years ago

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PATRICIA E PELLEGRINI Watertown, NY

Very helpful and knowledgeable. Definitely made me feel comfortable with my decision to use this company.

2 years ago

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Rosa Castillo Sebring, FL

In my case, it has been a total success in settling my accounts, and extremely clear in the details of the process.

2 years ago

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Martha K Moore Mentor, OH

I feel that the companies to be paid off need to be contacted immediately in order to avoid unpleasant call to the customer , which I had for the last 2 weeks.

2 years ago

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Edith

They told me things that I think will help me with my problems and they were very helpful with anything.

2 years ago