Lexington Law
7.9
Overall Score
Neal Midvale, UT
They have always been professional in their manner and I've had a couple items removed ... but I signed up on a 2 for 1 special and they still insisted on billing me for 2 persons. I tried to cancel and they told me I still had one more payment. They may do good work but they weasel the money out of you.
6 years ago
Lowell Milpitas, CA
I only had 1 negative report on my credit and it was looking bad for me because I was trying to buy a house. So I heard about lexington law but havent heard anything bad. I thought if what the heck I'll just try it. I didnt do my checks like I should of. Anyways only 1 negative report and in 3 months nothing has changed. I was told upfront that I only had 1 negative report and that it shouldn't take too long but cant give any guarantees. I dont know why that in 3 months nothing changed. I wasnt being informed of what's been going on. I had to ask them of the status of my case. If anyone were I'm my shoes they would think that they were getting ripped off like I was. So I went ahead and put a stop to my case and I was still charged. I have seriously wasted time and money on lexington law. I wasnt able to get me a new house because of Lexington law just wanting to keep on getting money from me and instead of doing their job. Before you sign up with lexington law do your homework. Theres a lot of company's out there that offer the same price as lexington law and do a better job at getting things done faster and wont have to keep on taking money from you when you're already hurting trying to fix your credit. How can you fix your credit when a credit company just wants to keep taking money from you. That's LEXINGTON LAW.
6 years ago
Arelis Sierra New York, NY
Until this morning, I was a client with Lexington Law for two months. I did not expect to see an improvement in that short amount of time. However, I also did not expect to be given NEGATIVE REMARKS on my credit reports due to the letters they sent to my creditors. The first time I called, the paralegal seemed confused and uncertain that their letter was the reason I was given a negative rating on my credit reports for my old Macy's account. She said it had to be for another reason because the letters that Lexington Law sends are brief letters asking for information and not to dispute anything. Then it just happened again yesterday with another creditor. Discover Bank submitted a negative report to my creditors because they said I disputed my account. I am extremely upset about my experience with this company as a result.
6 years ago
Reply from Lexington Law
Dear Arelis,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Jul. 18th, 2019
Candice S Beamer Flint, MI
I agreed to their services if they agreed not to call me via phone. Especially during work hours. They swore to me they could text. I agreed to that. They claimed to have set up an account for me at their website that I could view that way. The account would never recognize my password and name SEVERAL times (even after I continually tried to update them and had the info written DOWN). It just didnt work. I tried to email the link they sent me for issues after attempting to call them and being put on hold for over 20 min. I kept getting my email sent back to me saying there was "no such address" (and it was their tap on link). They daily called me almost to the point of harrasively even though they said they wouldnt call me (especially during work hours). I had explained that I worked with very small children and couldnt take my eyes off of them. I never was abke to access my acct after the first day and nobody ever helped. The other dumb one I emailed would respond "with issues to go to my account in the web and address any question on THERE" (When the issue was that I couldnt get in.) They still charged me tge first $89 SAYING they performed THEIR portion of the job by setting up my acct etc. Do NOT use this COMPANY. FAKE links. No assistance helping with web acct issues. Nada. You will get ripped OFF.
6 years ago
Rich Samaroo Forest Hills, NY
One of the worst company I have ever dealt with. Call in at 2:08 PM spoke with a paralegal by the name of Erica, at first I just had a few basic questions on my account.
1) why when I call in it’s was saying you sent out challenges to Transunion however it does not show up on my client dash board.
- puts me on hold for about 3-5 mins when she gets back stared she will put in a ticket to get the issues resolved (mind this the second time I called in about this and the first paralegal told me the same thing)
2) then I ask if they can re-pull my credit for Experian since a few things were removed from my Experian report not because of Lexington law but me negotiating with my creditors in order for them to remove it.
- she then say she can’t pull my report it has to wait 30 days from the last time they pulled it.
Up to this question o had no intentions of canceling
3) can I cancel my service? (Ask with no intentions on canceling just wanted to see if the review are true)
- if you cancel your service you will be charge an additional $121 for work that has been done.
- what work has not been done that I haven’t paid for?
- we sent out challenges on the 9th of June to TransUnion (which I can’t see because it does not update on client dashboard)
4) I then ask to speak to a supervisor. She puts me on hold for 10 mins comes back and says her supervisor is busy.
5) what is supervisor name?
She responded Kathlyn. I told her I can wait all day I don’t mind I just want to speak to her.
She responded we are just going to cancel your service without going back and forth. She cancels my service and then hangs up on me.
I called back again and then spoke with a paralegal by the name of Crystal. Who I explained the situation to. I told her Erica cancel my service and I all I want to do is speak with a supervisor before we canceled anything. She say she will get someone but it may take some time cause they are old and use a walker. She then comes back on the line about 10 mins after and says I spoke with the supervisor and HE said he already told Erica that we are going to put a ticket in that is all we can do. I then said to her “oh your supervisor what is HIS name?” She responded Andrew. I then ask you and Erica have the same supervisor. She responded yes. I then I said interesting cause Erica told me HER name was Kathlyn. The lies this company tells is insane. Don’t trust them don’t work with them. Rich S New York
6 years ago
Reply from Lexington Law
Dear Rich,
Thank you for taking the time to speak with us today and allowing us to address your concerns. We have sent you an email with our direct contact information should you have any further questions.
Sincerely,
Alex
Lexington Law Firm
Thank you for taking the time to speak with us today and allowing us to address your concerns. We have sent you an email with our direct contact information should you have any further questions.
Sincerely,
Alex
Lexington Law Firm
Jul. 10th, 2019
dwight Hampton, GA
I just called to cancel my account with Lexington Law and was told I now owe for another month if i cancel today. When I signed up I was told I could cancel anytime and wouldn't owe anything else. The lady I spoke with said that they bill like the phone company. I signed up on 5-20-2019 for 14.99 my service was to start on June 1,2019 for 129.99 per month and next payment would be on July 1,2019. I was signed up by Mark with the understanding that I could cancel anytime , but now they want me to pay a cancellation fee basically because today is June 28,2019 and July has not started??? After hanging the phone up and clicking on the reviews I am shocked at what I'm seeing what all these reviews being almost the same issues. Wow!
6 years ago
Eran Reed Branson, MO
Horrible horrible horrible!!! DO NOT EVER USE THIS COMPANY!!! When u first talked to the lady in the phone, I was outside into signing up, she lied to me about numerous things to get me to sign up! First she told me that they couldn't do anything until I paid the initial $15 to get started, well I never wanted their service to begin with so I never paid the $15! Two weeks later, I'm getting charged $89.95 by them, when the discussion was $25 a month, AFTER I paid they initial $15 (which I never paid cuz I didn't want their service)! Then to weeks after that, I'm getting charged $24.95. then two weeks after that I'm getting charged $24.95! When it was supposed to bed MONTHLY!!! These people will lie to you over and over, tell u that u never spoke with a person, that you never called, that you never changed anything in your account. They will lie saying they've already done this and done that for you and you owe for that, when in reality, they haven't done anything but messed up your credit even more!!! DO NOT EVER MESS WITH THESE PEOPLE!!! THEY'RE A JOKE!!!
6 years ago
Reply from Lexington Law
Dear Eran,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Jun. 28th, 2019
David R Humble, TX
OMG I dodged a bullet with these guys. I spoke with someone about two weeks ago on my drive home from work. I did notice he was kinda pressuring me to make a commitment and sign up while I was driving. I informed him that I'm driving and that I would like to research the company before signing up for anything. They have been sending me text messages over and over about signing up. So today 6/18/2019 I finally got a chance to look at their site and cover some reviews and I'm so lucky to have dodge this mess of a company. I will reply stop to the text messages and NEVER DO BUSINESS WITH THEM. Please just take the time to go over some of the reviews on this page. I feel bad for all of the people this company took advantage of. Looks like ill just dispute my own credit, since I can't trust a company
6 years ago
Neverusing Camden, NJ
LexingtonLaw is nothing but a bunch of greedy people who do not do anything but take your money I disputed 2 accounts on my own before I even reached out to LexingtonLaw and it resulted in the accounts. Being dropped off my report and they charged me 150 to cancel the services the woman in the phone explain it’s because they already started working on my credit and she named the accounts that I took care of on my own theses people are not here to help you they are only there to cause more debt and cost more money to take care of things you can do on your own and in a more timely fashion do not waste your money or time that money can be used to work out deals for yourself with the creditors and collection agencies
6 years ago
Adryan Richmond, VA
I was transferred to LexingtonLaw through Credit Karma. The lady I talked to was nice in the beginning but then when she said that the payment to sign up was going to be $14.99, I told her I wouldn’t be able to do that today just because I was already behind on bills, I couldn’t spend a cent over my budget. So then she kept saying well don’t you want to invest in your future? She kept saying “You told me this and you told me that” and she kept insisting on payment after I told her two or three times that I didn’t have $14.99 and I wasn’t interested anymore. People like that I don’t like. They seem desperate for your money which seems sketchy to me. I’ve already been scammed twice before and I’m not gonna go through that again. Hire better people who are sensitive to what you’re going through and what needs you have and stop looking for ways to suck up people’s money.
6 years ago
Ashley Benton, AR
Mark talked me through understanding the process of raising my credit score and made me feel certain I could trust the program to help me own a home and have good credit.
6 years ago
Krista Lampasas, TX
ZERO STARS. When I signed up, I clearly asked SEVERAL times for everything I would be billed for. The lady said I would be charged $109ish for 1 month and THAT WOULD BE ALL as long as I cancelled on a certain date. I cancelled a few days prior to that date and then was told that I would have an exit fee!! I argued the charge, even asked them to review the original calls, but was basically told "too bad, you signed the contract." So it doesn't matter what they SAY, only the fine print. That's a SCAM. Do not trust them! I won't pay the "exit fee" on principal, and the irony is... the company I hired to help with my credit will end up making it worse!
6 years ago
MEGAN ABSHARI Bradenton, FL
Don't waste your time & money with this firm. They took $534.79 of my money over 5 months after pulling my credit report for $14.99 in Jan and reviewing it. They claimed they would be able to help me especially since I was a victim of fraud which caused my credit issues. They claimed that I would have a case manager work with me to make sure the file was handled properly. I had 2-3 conversations at intake where I explained the details of my case. Nothing was done in 4 months time when they asked for 45 days to improve my credit by at least 20 points. Find a local law firm who has a good reputation working with creditors and bureaus and save yourself the time and money this firm charges for doing nothing for you. I had to do this in order to get my credit restored. I called and disputed the charges made by Lexington law and asked for a refund plus a conversation with one of their managers. The paralegal who answered my call asked me, "Did you send us any documents about the criminal fraud cases so we could send those to the creditors involved?" I told her this was the first time anyone at LL asked me for this in 4 months they had my case. They did nothing to repair or restore my credit. I asked for a full refund & a manager to call me back but it has now been 8 days and none of this been done.
6 years ago
Marquita Philadelphia, PA
Did really help improve my credit much. And uploading documents online was impossible when I would get responses from creditors to letters they sent out. So that greatly affected my experience. Was not worth the high cost. I did better improving my score myself. Lexington only got a few small things removed which was slightly helpful but left me disappointed
6 years ago
Enrique Arroyo Winnetka, IL
I was a returning customer and currently very disappointed. I used them for a month for a $129.99/month fee. After the month passed I contacted them to let them know that I was laid off from my job and to cancel my account. Now they are claiming that I owe them $201 and threaten me to report my account to collection if I don't pay them, which I find ironic since I tried to used to them to help me clear my credit and now they are threatening to do the opposite. I contacted them again to see why they are charging me so much even though I was suppose pay $129.99 per month and now my balance is $201. They claimed because of late fees which no one previously told me and besides I had cancel my account. In addition, none of the items I prioritized to be removed from my credit report were removed and remain there. They falsely claimed that they removed two negative items from my credit report but this is not true because those items I have had already disputed through Credit Karma yet they were trying to take the credit for it. This company has changed from the first time I used their services. Furthermore, they refused to accommodate my requests and now are charging me fees that I was not aware I was being charged. Also, I keep getting emails from my capital one account saying that Lexington Law Firm is trying to take money out. They do this up three times per day every 9 days or so. First they attempted to take $129.00 but I didn't have the money so then they tried to take $79.99 and finally took $19.99 out of my account because that's all I had left. This is a scam since you can just dispute negative credit report items yourself through Credit Karma, or directly thorugh Transunion, Exquifax, or Experian. No need for this services, especially when their paralegal leave key details during the opening account process. I won't used this service again ever, it is inefficient and I will advise for you to save your money and find different alternative in order to repair your credit. This was a mistake on my behalf and I should had never contacted Lexington Law Firm because they did not helped me instead did the opposite and created a greater debt and in addition threaten me to send my account to COLLECTIONS.
6 years ago
Reply from Lexington Law
Dear Enrique,
Thank you for taking the time to speak with us today and giving us the opportunity to address your concerns. Please don't hesitate to contact us if you have any further questions.
Sincerely,
Alex
Lexington Law Firm
Thank you for taking the time to speak with us today and giving us the opportunity to address your concerns. Please don't hesitate to contact us if you have any further questions.
Sincerely,
Alex
Lexington Law Firm
May. 8th, 2019
Renee Groton, CT
I was directed to Lexington Law to help repair my credit. As I live on a tight budget I explained to them that I would have money in my account at the end of the month. They agreed not to charge me until then. Well they charged my account right of way and caused my account to be overdrawn. I was charged an overdraft fee. Bi have asked them to close my account with them and credit me back what they charged and the overdraft fee caused by them. I have still not got these fund back. I would not recommend them to anybody at anytime for anything. How unprofessional of them to not correct their error that cost me.
6 years ago
Shay Kissimmee, FL
If you want to fix your credit don’t waste your time with this company. All they do is send out dispute letters which you can do yourself and nothing changes. They gave me a number to call when i have questions nobody ever picks up. You have only 5 days from when you signed up to send in a cancellation letter to them. I signed up 3/7/19, i sent my letter 3/11/2019. They still charged me so ok. I was called by one of the paralegal to verify that i sent in the cancellation letter and he suggest other plans so i agreed if i want the service i would call back. April comes and they charge me for service ? And I tried to call them to talk to someone i get nobody. I contacted the online support where the lady said she can’t refund my money because they did work for me and that i agreed to continue service like are you serious. That’s the most fraudulent thing i ever seen. Why would i waste my time to send a cancellation letter a couple days after i signed up to agree to continue service.. DONT WASTE YOUR TIME , Dispute your own credit. People just want money that’s all.
6 years ago
Da'Shalyia Nash Overland Park, KS
If I could give 0 stars I would. This is a terrible company! Please do not do business with them. I signed up with the only two months ago and I was told I could cancel at anytime. That is a lie. I am currently trying to get a hold of them to remove my card on file and cancel their services due to lack of communication, results and discrepancy. I have been trying to contact them for 14 days with only failure as a result. I have been on hold for 40 minutes to 2 hours every single day with no one answering calls. This is unacceptable for any line of business and I don't recommend using their services AT ALL. I contacted them by email and left several only for them not to be repsonded to or answered. This is down right ridiculous for a company that claims to have 30+ years of business under their belt. Please do not use their services. They are refusing to let people cancel.
6 years ago
Reply from Lexington Law
Dear Da'Shalyia,
We reviewed your concerns. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Apr. 10th, 2019
Ashlee Greco Gig Harbor, WA
If I could rate this company a ZERO I would. My Husband and I just bought a home. Two + months ago we were looking to buy a home and "Lexington Law" popped up in my feed. We were so excited to fix our credit. We were promised so many things. "Only $14.99 and you cancel at anytime "! A few days later they called and said we had to pay around $300-$400. Two months later I called and asked "Have you guys done anything for us yet "? I was told they sent "1" letter out and then "I" was asked to mail in my own letter to the debt collector and then pay them again. I was so furious! They offered to bring down my payment to $50 a month, instead of $150. They only thing I would be able to do is see my credit score. I agreed. The month after STILL NOTHING! They called again asking for my money. We were going to cancel and then some mysterious email appeared describing a contract and how we can't cancel free, or anytime. We never signed a contract. We did accept the text that was explained to us as......."Just setting up our account ". I guess this is their contract. I was so upset because my FIRST question was "So we can cancel anytime and with no repercussions ". He said "yes anytime and for free". Obviously this was another lie! I have been emailing and calling DAILY. Not one person has contacted me back, but O I did receive another bill email. On top of that it was a bill for the normal amount $300, not the $50 like I was told. I cannot believe this Company isn't out of business yet. O wait I can. They are liars and steal millions from everyone. Honest, hard working people trying to fix their credit. I am sick to my stomach and we are so upset. I guess that's my fault. I should have researched more and read all the negative/similar reviews. DON'T WASTE your money. This is a scam!!!
6 years ago
Reply from Lexington Law
Dear Ashlee,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Apr. 9th, 2019
April Sorenson Oroville, CA
Lextion law has been amazing they have helped me threw my frustrations and addressed all my concerns with full support and passion I highly recommend Lexington law .
6 years ago
Candice Bolingbrook, IL
they are expensive but they are slow. It takes yrs to see improvement on your score, i been with them since 2016 and i still don't have a 700+ score... they work but not quick enough for me... Faith is all i have hopefully i have a 700 before 2020. Fingers crossed.
6 years ago
jfg Lakeland, FL
I am very disappointed this time around. I have used them in the past and they were better. Now they just take the money and do nothing. I am in the process of buying a home and needed to get my credit right to do so, i called and paid all their fees etc but 2 months have gone by and nothing has been removed and everytime i call i get bs about how everything looks good etc. Finally i just shut off my CC. I guess the bigger you become the crappier the service. Do it yourselves.. pay the small balances off, call the collection company and negotiate with them most will cut the debt in 1/2 since they purchased the debt for pennies on the dollar. Also pay off the balance every month and don't use the CC unless you can pay it back ASAP, high balances hurt your score. Goodluck.
6 years ago
Rhonda Dodson Farmington, NY
They have helped me to better understand my credit score among how to dispute items. I have really appreciated being educated on understanding my credit and how to repair it.
6 years ago
Customer1st Dallas, TX
I cannot express how disappointed I am in Lexington Law. Just yesterday, I signed up for the service and spent over 1 1/2 hours with Marissa, a Credit Consultant. I paid for the credit report even though this website, along with others indicate it's free of charge instead of the $14.99 I paid. During the session, we went over every single credit item (and there are lot of them) on all three bureaus. Today, I receive an email asking me to go through my credit reports and identify those items that need to be disputed one by one. This couldn't be true, since I completed the process yesterday. I called in and waited. The Paralegal explained that my file had not been completed. In fact, Marissa, labeled each item as not applicable. What? It may seem small to them, but dealing with credit issues is hard and painful. It's important to know you can believe it people who are working on your behalf; not to mention the service is NOT free. I asked to speak to a supervisor. Of course, no one is available. Yes, I'm ranting because I'm always disappointed in poor customer service and a lack of professionalism especially when you're just getting started. The worse part is nobody and I mean nobody cares!!!!
6 years ago
Stephanie Toms River, NJ
This place is a complete scam. Originally called to sign up my fiancé and the enrollment person informed me we could sign up together at a discounted rate of 119 in stead of just paying 100$ for him by himself. THATS ALL HE SAID. the next month i got charged 239$. When i called they refused to refund insisting i was a liar and their enrollment reps are scripted so he did in fact tell me this. The charged me another 80$ to cancel and refused to let me cancel my fiancees account that gets billed to MY CREDIT CARD. Oh and i had to call in and finish my own dispute for the nearly 319$ they basically robbed me of.
6 years ago
Melanie Phillips Savannah, GA
I got involved in Lexington Law through another site where I was looking at rent-to-own homes. (that site, the rent to own one is a complete waste!). And what Lexington pitched seemed really great. I'm sure they are great in the end but please make sure you have the money to.. fix your money. I only had them for a month and shelled out well over $100. I think my credit is a little better but I do not at all feel like it was worth it right now. I guess it's my own fault for getting caught up in the sales pitch and a pitch it certainly was, complete with deals and we-can-dos! If you don't have money set aside to work on your credit already DO NOT ANSWER THE PHONE! lol.
6 years ago
Reply from Lexington Law
Dear Melanie,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Feb. 28th, 2019
Linda Livermore Galesburg, IL
They have taken care of bills that were not mine .
They got my credit score raised. Basically took care of my credit. All for a low fee which was automatically deducted from my checking and I did not even miss it.
6 years ago
Dominique Harrison, MI
Hi, I'm Dominiqe and i am truly satisfied with there services!! I had really low credit and I saw major results within 2-3 months...highly recommended
Thank you guys!!!
6 years ago
Elaine Rainey Anderson, SC
Jo Rainey, I've been with Lexington law for almost 2 years now I had a lot's of preparing to be done over all I am very satisfied with the work Lexington has done for me im one step closer to purchasing my new home.
6 years ago
Janice Mobley Melbourne, FL
I need help repairing my credit and the staff has been professional and knowledgeable and very helpful to me during this process I appreciate everything that has to help me
6 years ago
Scottie Royster Buford, GA
Lexington Law has been working diligently with me on helping to improve and repair my credit . I’m very please so far with the service they have provided.
6 years ago
steve Simpsonville, SC
Giving one star because there are no lower available.
Terrible customer service, inaccurate client facing information, requests for client responses sent to emails that are never seen in the inbox of the client (but their propaganda gets in the inbox with no problem. Upon calling they have an expert team of never addressing directly any issues, but are well versed in talking around in circles and saying the app (that was proposed as the single source of information for users on the go during the sign-up process) has issues and those are IT issues, not theirs....so also well versed in pass the buck approaches.
6 years ago
Tanner Cook Gilbert, AZ
Lexington law was able to clean up my wife’s credit from mistakes she made 6+ years ago. They were the first step for her becoming more lendable, allowing us to obtain credit. Took about 5 months but well worth it!
6 years ago
Shamira Henderson Philadelphia, PA
My experience was hands down amazing! Because of this company I was able to purchase my first home. I learned so much about credit repair as well as credit management!!
7 years ago
NMartin Atlanta, GA
I started with Lexington law in 08/2018 they started August as it seems they are only working on one report and that is Equifax. Nothing else changed. I called to cancel a week straight and kept getting an automated system. I finally sent an email and they want to take another 129 dollars from my account stating they render services before billing month every month they stated they sent something to trans union only one report Equifax seem to move. I went against 3 different people who told me not to go with them. So warning make sure you understand what you are signing. Know what you can afford and dont fall for the Hype.
7 years ago
Millicent Allen Lima, OH
Lexington Law was able to get things off my credit report. My credit score went up enough that now I'm in closing for my dream home.
Thank you,
Millicent Allen
7 years ago
Chris Louisville, KY
When I first started with Lexington Law I was overwhelmed obviously as I have no idea about credit. When I called I spoke with a lady that stated there is a $14 feel to pull credit, this makes sense. She then stated the first fee is 129.00 to start working on my case. She said that it takes 5 business days before they pull this out of my account as they are a law firm and require that work has to be done before they can bill a client. So I agreed as it all makes sense. I have a total of 8 charge off on my account. not a lot but they are impacting my credit and again I know nothing of this. So they told me they sent out 8 letters and then I got charged the 129.00. Makes sense. immediately 2 came back stated they are fixing it. I was amazed and shocked and happy, was like this is wonderful. On another note my gf did the same thing. except she has 83 negative marks on her account. immediately 2 came back stating they fixed it. She thought the same thing, wonderful. after a couple of weeks of silence I called up and asked what else is being done. They said that it takes from 30-60 days typically to hear anything back. Well, if two accounts opened with Lexington law only show 2 things each being done with the accounts each month, that tells me they charge 129.00 per month two write two letters a month per account. now I wish they told me that to begin with. well in talking with the gentleman I told him I'm not happy with only 2 things per month being done and want to cancel my account. He then stated that I will be billed a pro rated charge for next month. I asked him why am I being billed when I was already billed in advance. He then stated that they billed me the 129 up front to set up the account, and then I'm billed 129 per month for the two letters they sent out in the prior month. I'm not going to lie, I'm rather angry, but I can keep my composure. upset I told him I was not happy but to invoice me. He came back minutes letter stating that he wont invoice me for the month due to the confusion. all in all I understand now how they work, two letters a month for 129.00/month on their top plan. whats also remarkable is he said with only 8 items I should not of even been billed for that plan as it wasn't necessary. So you have people giving out wrong information when you sign up and over billing when you sign up, to find out little to no work being done each month as you progress and they suck up your money. in final, I paid 14.00 for credit check and 129.00 for two charge offs to be removed. That's all anyone's going to get. and I sure don't have the thousands of dollars its going to take to have my g/fs 83 accounts to be handled at 2 per month.
7 years ago
John Wright Louisville, MS
Lexington Law’s service was exceptional! Very helpful and great to work with. Would recommend them to anyone needing credit repair. Thanks again John
7 years ago
Richardson Fairburn, GA
I used LexingtonLaw for about three months. I only had 4 items that was inaccurate. I took them around 6 months but all issues where resolve and removed. I recommend them they were professional and got the job done.
7 years ago
Orion Huntington Beach, CA
Initiated case for a simple 30 day late payment dispute November 22, 2017.
Lexington charged $109.95 per month until I cancelled today (September 20, 2018). Their methods do not include calling the creditors, just sending a litany of mail requests which the creditors don't have to respond to. The creditor just sends a response saying "we've reviewed the case and have not changed our determination".
I hired Lexington because I thought I was too busy to do this myself, but after 9 months of no results, $90 in notary fee's for mail they sent on my behalf, and approximately $700 in lexington fees (I got them to waive some of the fees for non-performance) there was nothing to show.
What put me over the edge is that I filed 1 CFPB report against the creditor, and then a senior case reviewer called me the next day, and got to the bottom of my issue within 1-2 weeks. Lexington knew this was an option and chose to take the fees instead of resolve the issue, this is just bad business practice, and as helpful as the customer service reps were with helping waive some of the fee's its still a complete waste of time, money, and truly a 1 star experience.
7 years ago
Omonigho Bubu Wheaton, IL
Very deceptive and extremely slow in their work or responses. Very bad attitude customer service representatives when you call for clarification of issues. They are a rip off as well. I had just ONE late payment report on my credit. They solicited and I picked up the phone and fell for their trap. I was told that people with twenty or even more negatives on their report get it wiped out in sixty to ninety days and with one, it should not be a problem. After payment, then they say No Guarantees, which to me is understandable but however this should be spelled out upfront. When you tell me, I have no issues with one late payment compared to others with worse negatives, it kind of passes the message that mine should be easy. They charged me for payment for my credit report and I see online that they claim the report is free. They say they do not charge until they have done work and the initial service interval charge should be paid within 5 - 15 days and subsequently within the service interval which I believe is monthly. After being with them for almost 3 months, I still have the negative late payment on my Transunion report. Yet I was told to go with and went with the most aggressive payment plan and I saw no aggressiveness on their part. With a simple letter Equifax removed the negative report yet when Transunion did not, they had to wait for me to push them to no avail. I called to cancel only to be told that my initial payment was for a service fee that created my account. So, basically, what they should have said in their engagement letter was you have to pay an initial contract fee within 5 - 15 days and that contract fee is equal to your monthly payments. So, while I thought my initial payment was for a month, it was just for opening the account and I am told I have to cough out almost the exact monthly fee as my final fee, while I thought I should be charged for only 11 days. The representatives see the folly of the issue as I point it out but are extremely inpatient and show no empathy or understanding. I feel I just wasted my resources here with nothing done or achieved as Trans-union was the reason I went to them, since I don't have the late payment on Experian.
7 years ago
Reply from Lexington Law
Dear Omonigho,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Sep. 17th, 2018
New viewer Clarksville, TN
Lexington law has provided me with excellent service, from the time of the free consultation to getting the results I was looking for in a short period of time. I Have already recommended to several friends.
7 years ago
Letha Dunston Henderson, NC
Letha Dunston I've been with Lexington Law from since November 2017. I paid 89.00 to get started they can't tell me what my credit score was they said because I need to upgrade to the gold package so I did it was 109.00 a month it's been since May I upgrade and they still can't tell. Me my credit score . So I went online to Credit Karma and check it and it's still 524 almost a year I've been with them and my score is lower than what is was when I started with them . So I cancelled and now I'm going to see how I can get my money back . They are stealing people's money and not doing the service that they say they are offering. I wouldn't recommend them to no-one. Bad business
7 years ago
Reply from Lexington Law
Dear Letha,
Thank you for taking the time to speak with me today. I am glad that, even though we were not able to reinstate your case, I was able to address you concerns.
Sincerely,
Alex
Lexington Law Firm
Thank you for taking the time to speak with me today. I am glad that, even though we were not able to reinstate your case, I was able to address you concerns.
Sincerely,
Alex
Lexington Law Firm
Aug. 24th, 2018
Christopher Scelza Coeur d'Alene, ID
This company is a joke. First they over billed me for the first payment after I was told by signing up now I would receive a 50% discount. When I called to rectify the incorrect charge I was greeted with an oh well attitude and then a very rude and discourteous manager got on the phone to tell me about the cancellation policy which is very shady I thought. I told him that the refund needed to be sent and I would read the fine print of the contract and get back to this after the refund. I was planning on committing till the end of the year if the refund was dillegent but vindictively the manager cancelled my account anyway, what a tool, he just wanted to be right which is the bases for any good customer service manager... NOT
I imagine he saved me from the pain of dealing with this company any longer... so I thank you, the lamest customer service manager ever for putting your your own selfish need to be right before your actual job of keeping your paying customers happy and in service contracts. You are the model for all others to follow.
Christopher Scelza
7 years ago
Reply from Lexington Law
Dear Christopher,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Sep. 6th, 2018
Allen West Memphis, AR
I've been with this company for 2 to 3 months and no results. A letter was returned to my address as undeliverable and the letter was dated July 6,2018. They just wuthdraw August payment a few days ago and offer $20 credit, this was an insult due to the fact that I had been holding for 30 minutes to speak with someone. The people that you speak with on the phone or via chat doesn't seem to have much knowledge about credit repair. I didn't think I should have to be the one mailing letters to bureaus if I'm paying Lexington Law. I truly feel like they manipulate clients by sending letters to the wrong address or having them mail documents to make more money each month. When I signed up,I was told mine was an easy fix. Look like I'll try another company next month due to poor services.
7 years ago
DraShawn Gilliard Edisto Island, SC
Lexington Law took my money and I haven’t seen any positive results from my credit score yet. They keep saying they are working on my collections and trying to get it off my record and it has been 2 months and I still have negative items on my credit score. And today I would think my credit score went up but I got a surprise. My score was 524 the last time I checked it because of the accidents I been in and it went to collections. But now I don’t have a credit score anymore. I was saving my money up to get me and girlfriend an apartment but I can’t anymore. So now she have to put the apartment in her name because her credit score is great. And now I’m to the point I want all my money back from them and I’m getting a credit repair company that wants to help me that’s local. They ruin my life.
7 years ago
Reply from Lexington Law
Dear DraShawn,
Thank you for your feedback. I can definitely understand your concerns when you are paying for a service, but do not see any changes. I would like an opportunity to help you understand the credit repair process and to help create a plan to move forward with it. I tried to reach out to you on August 6th, but you did not have time to speak with me. I also sent an email with my direct contact information. Please reach out to me at your earliest convenience so that we can find a solution.
Sincerely,
Alex
Lexington Law Firm
Thank you for your feedback. I can definitely understand your concerns when you are paying for a service, but do not see any changes. I would like an opportunity to help you understand the credit repair process and to help create a plan to move forward with it. I tried to reach out to you on August 6th, but you did not have time to speak with me. I also sent an email with my direct contact information. Please reach out to me at your earliest convenience so that we can find a solution.
Sincerely,
Alex
Lexington Law Firm
Aug. 22nd, 2018
Antonio De Las Salas Hialeah, FL
On June 20, 2017 start with this company to repair my credit, the duration process was
13 months x $ 99.95 = $ 1299.35 + (14.99 credit report)
Where initially had only 5 negative accounts in my credit which is multiplied by 3 credit bureaus.
To Erase the easiest, took the first 5 months one from: (AFini for $ 300) and the other one school account.
Then I called on January 17, 2018 to find out and ask why I did not see any progress, they told me they were going to escalate the process and they would send me a letter to notarize it and return it back to them signed which I did immediately.
I call again on February 21, 2018 to know how the process going, they told me that they already received the letter and it will be mail to the credit bureaus "that means that if I did not call the letter would still be sitting at the office". Then, a paralegal told me this process took 30 to 90 days, after that I did not call back to let them do their jobs.
In July 2, 2018 I call again after 5 months to express my dissatisfaction of the appalling service explaining my situation, they ask me to verify identification which my phone number was linked to. The process began and during the conversation the call strangely dropped. I waited a whole week for them to call me back.
In view of the lack of professionalism the paralegal who attended me showed, I called back again on July 9, 2018 to I express my discontent again about the lousy service and alleging what happened the previous week. I also commented that from November 2017 until today its been 7½ months and they haven’t done anything.
Not even with the bankruptcy that was reported in 2010 and has 8 years in my credit. The bureaus after 7 years remove negative information, they bring me their arguments that the bankruptcy lasts up to 10 years in the credit and they are sorry for that, and for this month they could give me a credit and they were going to readjust the monthly payment. The next thing they would do was scale to another level again without any extra charge etc. I told them I had to think about it and I would call them again.
On July 20 2018 I called with my answer decided to cancel the service… they put me on hold for about 4 minutes deliberating, when they came back they told me: if you want to cancel then the above offered would not apply and would have a last charge for the final services. "I do not know what service they talked about if they had 13 months charged and they did not solve anything."
After all that, they made a charge again for $ 83.29; which I placed a dispute in the bank about that charge 07/27/18.
My experience:
1. It is not a trusted entity, there no honesty telling you how long the process will last or if will take longer than expected, on this case the client can decide whether to continue or not. Keeping them deceived by playing with the time of processing at their conveniences telling you “we must wait for bureaus answer and that lasts from 30 to 90 days”, apparently in my case the bureaus were delayed more the time expected.
2. They never call the client to keep them informed of the case.
Also, on their email is link to their web site with a customer feedback where you have an option to chose if want to be contact regarding your question. I did, never got the call back
¿why it is there?...
3. You pay for a service and if you are not over calling to remind them to do their job they do not do anything for you. That is my experience that cost me $ 1,299.35 over 13 months to delete only two accounts (5). " With that amount I paid, I could make an arrangement with collection companies and eliminate them myself”.
4. The only thing they did was send emails, which is an automated system saying the same thing over and over again. Oh! by the way you should check your email inconsistency because the paralegal always talks about duration process takes from 30 to 90 days and on the email, you send it says “After approximately 30 days there should be a response from (bureaus company)”.
7 years ago
Reply from Lexington Law
Hello Antonio,
Thank you for your feedback. I can definitely understand your concerns when you are paying for a service, but do not see any changes. I would like an opportunity to help you understand the credit repair process and to help create a plan to move forward with it. I was unable to speak with you, however, I sent an email with direct contact information. Please reach out to me at your earliest convenience.
Sincerely,
Kym
Lexington Law Firm
Thank you for your feedback. I can definitely understand your concerns when you are paying for a service, but do not see any changes. I would like an opportunity to help you understand the credit repair process and to help create a plan to move forward with it. I was unable to speak with you, however, I sent an email with direct contact information. Please reach out to me at your earliest convenience.
Sincerely,
Kym
Lexington Law Firm
Aug. 2nd, 2018
Kevin Libert Austin, TX
I never signed up for credit repair, but was billed fraudulently by Lexington Law. It appears my credit card number was hijacked to pay for a recurring bill for someone's credit repair. OK - I get that happens, but the reason I'm giving them 1 star is because I have spent MONTHS calling, emailing and talking with Lexington Law to get them to 1) Stop the recurring charges on my credit card (which they finally did) and 2) Credit me for the $117.94 worth of fraudulent charges from March 22 to May 13 2018. I have had a lot of lip service, but STILL NO CREDIT for those fraudulent charges. What makes it even more frustrating is there is no easy way to get back to the same person for follow-up on this topic. The billing department doesn't seem to have a directory (which I don't believe) and so they can't seem to put me in touch with the same people who have been working my issue. Bottom line - I don't trust them, I don't think they have any integrity and they have STOLEN my money with no line of sight to a credit despite continued assurances from a variety of characters. I'm out of patience! I would not recommend them to manage your credit given my experience with their inability to fix credit issues on their own company.
7 years ago
Charmaine Ballard Atlanta, GA
I started with Lexington Law May 2018 and they removed 12 negative items on my credit reports they are great and well worth the money!!! Thank you Lexington law.
7 years ago
Kara Moreu Phoenix, AZ
Do not sign up whatever you do. The person who talked to me for 45 mins knew I was skeptical and at NO TIME did he explain the fee was a MONTLY fee. I paid $250 for them to do NOTHING. DO NOT, DO NOT sign up. If I hadn’t called in myself nothing would have been done on my account. No one ever contacted me after I was signed-up. I was expected to know what to do and how to maneuver the website and when I called the person was not helpful at all. When I called to cancel I was asked to hold for 2-3 mins and was on hold for 10 before the call dropped. Oddly enough the other time when I called I was placed on hold for 5 mins and cut off. DO NOT SIGN UP!!
7 years ago
Reply from Lexington Law
Hello Kara,
Thank you for your feedback. It is unfortunate to have to experience what you did. I was unable to reach you at this time, however, I sent you an email with my contact information. I hope to hear from you soon so that we can discuss your concerns and hopefully clarify information and create a plan to move forward.
Sincerely,
Kym
Lexington Law Firm
Thank you for your feedback. It is unfortunate to have to experience what you did. I was unable to reach you at this time, however, I sent you an email with my contact information. I hope to hear from you soon so that we can discuss your concerns and hopefully clarify information and create a plan to move forward.
Sincerely,
Kym
Lexington Law Firm
Jul. 10th, 2018
