Lexington Law
7.9
Overall Score
Review Source
Rachel Renee' Davis Junction, IL
So far, my experience has been amazing. The team is truly knowledgeable and willing to help. They take time to explain things which I need and appreciate.
3 years ago
Reply from Lexington Law
We are delighted to see you've had a great experience thus far! Thank you for taking the time to share.
Dec. 8th, 2021
Lisha Dothan, AL
Very professional and lots of integrity setting up my account,,looking forward to see my results in the future & referring LexingtonLaw to my family & friends.
4 years ago
Reply from Lexington Law
Thank you for the kind review Lisha. We are delighted to see your positive experience thus far.
Sep. 24th, 2021
Michelle Caballero Miami, FL
documented illegal stolen funds by Lexington
I called on Lexington law to help me dispute a repossession of a lease car that I was a cosigner on for my son after he lost his job due to Covid. I explain to Lexington he was never late on payments but in fact he kept making payments after the lease was up in order to keep the car. Vw credit never contacted me or asked me for payment and I expressed this to Lexington firm and also provided them with documents.
Lexington said they could help and asked for my social Security number and payments of $158 a month to get rid of this bad mark.
Because credit is very important I trusted them.
It turned out Lexington opened up old closed accounts which caused my credit to take a huge dip, before Lexington 784 after Lexington 646.
When it took a dip they charge me more and said I can help you fix it when in fact they open these closed accounts that were not even an issue any more.
Every time I called them I was on hold for hours and when I finally was connected to what they call a paralegal, I was being transferred to someone overseas to who they said was A paralegal. Before he or she could move on to what my concern was I always had to disclose my full Social Security number., date of Birth which made me real extremely uncomfortable
After 4 months being billed by Lexington law I decided to cancel them because the one reason I signed up was for their help on the repo which they never addressed.
I canceled their service and even got a confirmation number and an email stating that service would end.
But two months went by and I noticed they kept billing my bank account but not for the full amount they were taking out $50 instead of $150. I confirmed them by sending an email to the multiple Lexington law email addresses and attaching not only their email to me stating payment would end but I also attached the Number of bank charges they charged me after the cancellation was confirmed. I will add those attachments to this review so you can understand how this firm took advantage of someone Who only reached out for help but in fact it’s taken advantage of
Beware of this company, if you feel like you need help from a law firm for your credit go with someone who is local in your area.
This company is a waste of money and just another bill to rack up your credit.
I would give them a negative star but that wasn’t an option.
Michelle A Caballero
4 years ago
Reply from Lexington Law
Hi Michelle,
Thank you for sharing your experience. We are sorry to see you've had a less than great experience. There are a few situations you've described that is not how we operate. We would like to discuss this further with you and help resolve your concerns. Please give us a call at 1-800-461-4284. Thank you.
Thank you for sharing your experience. We are sorry to see you've had a less than great experience. There are a few situations you've described that is not how we operate. We would like to discuss this further with you and help resolve your concerns. Please give us a call at 1-800-461-4284. Thank you.
Sep. 20th, 2021
Deb Hopkins Columbus, OH
One of my calls to the law office I had a very hard time understanding the gentleman but Damon was very good an took his time speaking clearly to me Thank you
4 years ago
Reply from Lexington Law
Thank you for your feedback Deb! We appreciate you sharing your positive experience with Damon. Please reach out if you ever need anything.
Sep. 8th, 2021
mary Lavin-Blythe Seattle, WA
I have been very pleased with the results of hiring Lexington Law to assist in removing many negative items from my credit. My credit score has gone up substantially!
4 years ago
Reply from Lexington Law
Congratulations on the credit score increase! We are thrilled to see you've benefitted from the services.
Aug. 16th, 2021
Review Source
Kellie Burke IA
It has been life changing! My credit rating is phenomenal . I am still with Lexington after 5 years. They are Amazing! Thanks for all you have done! I highly recommend!
4 years ago
Reply from Lexington Law
We are happy to help! Thank you so much for sharing your success with us. We appreciate it and thank you for choosing us for your credit repair journey.
Aug. 4th, 2021
J Harris Colorado Springs, CO
I had such high hopes for repairing my credit through Lexington Law. However, I got duped. This company takes your money and does very little to repair your credit. For the $150/month I was paying, I expected more help - maybe a live person to be able to talk to every once in a while when I had a question or concern. However, even though you are assigned a lawyer, you never get to talk with them. I was always put in touch with a paralegal that seemed to know very little about their job. They kept telling me to do stuff I had already tried. When I asked if I could speak with an attorney, they said they would put my questions or comments in my file and the lawyers would see it that way. There way no way of expressing the concerns about the items in dispute on my credit report to an actual human. Their system didn't always have the correct auto response for my item being disputed. I felt like they were just taking my money and I wasn't really getting anything for that $150/month.
4 years ago
Reply from Lexington Law
Hi J,
We are sorry to see you've had a less than great experience with Lexington Law. We appreciate your feedback when it comes to communication as we have our team of paralegals and attorneys available by phone call, email, chat and text Monday - Friday. We would like to discuss this further with you and help resolve your concerns. Please give us a call at 844-502-1110. Thank you.
We are sorry to see you've had a less than great experience with Lexington Law. We appreciate your feedback when it comes to communication as we have our team of paralegals and attorneys available by phone call, email, chat and text Monday - Friday. We would like to discuss this further with you and help resolve your concerns. Please give us a call at 844-502-1110. Thank you.
Aug. 2nd, 2021
Review Source
Olivia Torres TX
Lexington Law is top rated, for those services and the representative, are very helpful, where a client as myself does not feel pressured on how to resolve a solution.
4 years ago
Reply from Lexington Law
We are happy to help! Thank you so much for sharing.
Jul. 27th, 2021
Pazzo Miami Tampa, FL
I started working with them once. I had to give them my bank account for automatic payments. I changed my mind before even start and oh boy, it took me 45 minutes to cancel their service. Once I told them I wanted to cancel they hung up. I called back and they put me on hold, after 30 minutes waiting a girl picked up and started offering me services, I told her I wanted to cancel but it was like if I was talking to a machine, she wouldn’t stop (the most weird and annoying thing ever) I started yelling and she paused but then continue talking. I had to hang up and change my bank account. Stay away!
4 years ago Edited September 14, 2021
Reply from Lexington Law
Hi there, thank you for sharing your experience! We are sorry to see you've had a less than great experience with Lexington Law and appreciate your feedback as we are always looking for ways to improve. We would like to discuss this further with you and look deeper into this situation. When you have a moment, please give us a call at 844-502-1110. Thank you!
Jul. 27th, 2021
Review Source
richard Davis Lake Placid, NY
quick and efficient. would appreciate a call. some entries seem incorrect. expense seems high compared to total owed (a few thousand dollars). so far so good.
4 years ago
Reply from Lexington Law
Thank you Richard! We appreciate you taking the time to leave a review. Please feel free to reach out if you ever need anything.
Jul. 23rd, 2021
Ida Hardee Charlotte, NC
Awesome all the way around. The best service ever. And it's only been like a month and already seen a difference. Great service is what I have gotten from day one 💞
4 years ago
Reply from Lexington Law
Thank you so much for the kind words! We truly appreciate it and thank you for choosing us for your credit repair journey. Please reach out if you ever need anything.
Jul. 8th, 2021
doom sayer Lead Hill, AR
Lexington law was very good with their service and follow through. Best part was the fact that I could call and actually talk to someone about my case.
4 years ago
Reply from Lexington Law
Thank you so much for sharing your positive experience! We truly appreciate it.
Jun. 10th, 2021
Ammie Ree Gaines Stone Mountain, GA
What I like best about Lexington Law, is when you have a problem you could call and talk to a paralegal and get the answers you need. You know you could trust them.
4 years ago
Reply from Lexington Law
We are happy to help! Thank you so much for sharing.
Jun. 2nd, 2021
Kidane Habte Woodbridge, VA
I feel that I am 100% trust your Lexington law service, Great job. I feel very happy to increase my credit score good history. Thank Lexington law did hard work to fix it up the clean and removed negative for time.
4 years ago
Reply from Lexington Law
We appreciate you sharing your experience and are so happy to see you've enjoyed the services.
Jun. 1st, 2021
Mrs. Harris2481 Vidalia, GA
I’m very satisfied on how my case is going. I have some very respectful and knowledgeable people on my team. Couldn’t ask for anything better. Thanks Guys!
4 years ago
Reply from Lexington Law
We are so happy to see this! Thank you for taking the time to share.
May. 24th, 2021
Cindy Williams Shelton, CT
They are awesome! I am so glad I am a
Client of Lexington Law! I reccomend
Lexington Law to anyone who wants
To work on their credit to do credit repair!
4 years ago
Reply from Lexington Law
Thank you so much for the recommendation Cindy! We are so pleased to see you've enjoyed and benefitted from the services.
May. 18th, 2021
Cassandra Thomas Westland, MI
Lexington Law is very helpful to getting your credit back on track they always reaching out to creditors to remove negative items from your credit report
4 years ago
Reply from Lexington Law
We are happy to help! Thank you for taking the time to share. We appreciate it.
Apr. 13th, 2021
Edwin Valle Bridgeport, CT
Since the beginning as a client they help me every step of the way.Even when l ask something l don't understand they always there to help constantly
4 years ago
Reply from Lexington Law
Hi Edwin,
We are happy to help! Thank you for taking the time to share.
We are happy to help! Thank you for taking the time to share.
Mar. 10th, 2021
Katie Vavrichek Minneapolis, MN
Very helpful in removing my negative credit due to bad decisions in the past years. Also the agents are very considerate of daily needs and struggles.
4 years ago
Reply from Lexington Law
Hi Katie,
We are happy to help! Thank you for taking the time to share about your personal experience.
We are happy to help! Thank you for taking the time to share about your personal experience.
Mar. 17th, 2021
Scott Lacy Hot Springs, AR
It is very affordable. The staff are polite and courteous. They provide many options for you. The only reason I did not give 5 stars is due to the time frame. It takes a long time to get the desired results.
4 years ago
Reply from Lexington Law
Hi Scott,
Thanks so much for sharing your experience with us. We are happy to see you've benefitted and enjoyed the services.
Thanks so much for sharing your experience with us. We are happy to see you've benefitted and enjoyed the services.
Mar. 17th, 2021
Roy Nation ,
I was very nervous about the process, but after I was set up with Lexington Law my concerns and bad credit went away. Thank you Lexington Law, you are a life and game changer
4 years ago
Reply from Lexington Law
Thank you Roy! We are happy to help and so happy you enjoyed the services.
Mar. 17th, 2021
Asha Omar Ypsilanti, MI
I love how friendly and helpful their employees are. I've never had a bad interaction! They help you fix your credit score and are there when you need them.
4 years ago
Reply from Lexington Law
Asha, thank you so much for sharing your positive experience! We are so happy to see you've enjoyed the services.
Mar. 17th, 2021
From a friend Fall River, MA
Great customer service and saw my credit increasing withing a month, dispute letters was been sent out every 30 days. over all really like the service and will come back.
4 years ago
Reply from Lexington Law
Congratulations on the credit score increase! We are so happy to see you've enjoyed the services.
Mar. 19th, 2021
Robert Snyder Jr Cohoes, NY
Saw a house on Graigslist for rent. Called about it. Foreign woman answers and makes sure I'm low income. Says yes to all my questions. Then transfer me to Lexington Law to qualify. First, they pressure you to go with highest package with 5 dollars down. But if you do a search, it really is doing nothing. Then she tells me that it is to look up my credit. Ummm... Equafax does it for free. It felt like a scam. When I said I think about it, she hung up. Guess what thou... the house I was looking at, to be qualified.... they don't answer there phone anymore. I'm so glad that I looked up reviews on this company and say your answers. Run away from this. And those that gave great reviews, you'll notice that they are too perfect. Like someone adding a perfect outcome of there results. You should consider them as fake as hell.
4 years ago
Reply from Lexington Law
Hi Robert,
Thank you for sharing your frustrations. We are unaffiliated with Rent To Own programs and unable to speak on their behalf. However, we are sorry to hear about your experience with Lexington Law Firm. We follow all laws regulating the credit repair industry and work hard for all of our clients resulting in helping thousands with their credit reports. We are sorry this is not what you had experienced and appreciate you taking the time to share.
Thank you for sharing your frustrations. We are unaffiliated with Rent To Own programs and unable to speak on their behalf. However, we are sorry to hear about your experience with Lexington Law Firm. We follow all laws regulating the credit repair industry and work hard for all of our clients resulting in helping thousands with their credit reports. We are sorry this is not what you had experienced and appreciate you taking the time to share.
Mar. 19th, 2021
Bayanibrahim34 Chicago, IL
I love LexingtonLaw everyone I’ve spoken to from the first person who set up my account to the last person has been very kind and always made sure I got what I needed
4 years ago
Reply from Lexington Law
We are happy to help! Thank you for taking the time to share your personal experience, we truly appreciate it.
Mar. 19th, 2021
Cheryle Thomas Cedar Hill, MO
Great company that works with you to get your credit straightened out. All their paralegals are helpful and knowledgeable and willing to answer any questions you may have.
4 years ago
Reply from Lexington Law
We can’t thank you enough for the kind words. Your review means a lot to us and lets us know we’re on the right track. We appreciate you taking the time to leave a recommendation.
Mar. 19th, 2021
Marcus Jones Rio Rancho, NM
This company is quick at resolving my credit issues. My score has gone up by over 100 points with all credit bureaus. It is well worth the money they charge. Thanks a lot!
4 years ago
Reply from Lexington Law
Thank you so much for sharing your experience with us! We appreciate your recommendation.
Feb. 26th, 2025
No No Chicago, IL
The company really establishes a relationship with you. Caring, informational, and dedacated to resolve and make individuals at ease with financial distress.
5 years ago
Jacqueline McKay Memphis, TN
I've used the paralegals in the past with this company and have always been totally satisfied with their results and the time taken to get my credit score where needed.
5 years ago
Willard Carpenter Kearney, NE
I would absoutly in NO way recomend Lexingotn Law, I only had 7 items on all three of my creit reports. I had two misses payments about a year apart from a finance company both thies were when I had surjury and was out of town, There ws one error on only one of my credit reports, It took Lexington lay several months but they did get one late payment re,oved off three of the credit companies and the error ... I cll and tlk to these people but all I get is excuses and no action, I was originally told that I could downgrade tot he 25.00 per month once the ititial month was over. Then I was told I need to keep it to make sure the issues were reolved ... After a few months I again questiones and was told I could drop down to the 80 some dollar ammount, After pushing them I got the 25 some dollar a month fee, When asking then who this was taking so long again all I got was excuses, But they will talk tot he layyers and see if they will do their more agressive approach,,, My responce was whi in the heck did they not do that in the forst place..... These people are like All the others they only want your money and will bleed it out as long as possible to suck every last dime out of a client as possible ....
5 years ago
gforce73tiger Parker, CO
Rep mislead and misinformed me about their process. I was then convinced to agree to a $5 charge that would send me a detailed overview of my credit report. Then i was told to I wouldn't be charged for the full service if I didn't call back to agree to move forward with their services. I called back on Saturday but found out they were not open to take my call. I was then charged for a full price for a service I never wanted over the weekend and couldn't dispute it at the time. Call right away on Monday to cancel and get my refund but was told I can only get half of it returned because it was past the 5 day deadline (which was never disclosed and a separate rep told me it was 5 business days). I never agreed to sign up with their services but only agreed to the initial $5 charge.
5 years ago
Alexander Johnson Burbank, CA
Waste of time. Spoke to customer care and was very upfront so they could tell me honestly if they could help me. Said they could then when it was time to get the ball rolling, the rep disappeared peeared, after quoting me a new ridiculous fee
5 years ago
Rena Muldrow Alabaster, AL
I called Lexington Law to ask questions and to get some information. In the beginning of the conversation the person was very friendly and helpful. when he was trying to sell me . After listening to the yad yad from the representative. I decided that I wanted to do more research on the company and the process. I told the representative that I need time to think about it before I committed to anything. I immediately heard silence and he stopped talking. I said hello about 6 times and there was no response. Finally he hung up. Wow! What great customer service. I think my mind is made up I WON'T BE USING THIS COMPANY! TERRIBLE CUSTOMER SERVICE! DO NOT USE THIS COMPANY!!
5 years ago
Tabyoungco2008 Decatur, GA
Now I admit my credit is less than perfect. In April 2020, my score was 518 with 22 negative items on my credit report. I sign up with Lexington Law believing they were experts at credit restoration. I was advised to make payments on my debt while they work on my account. I paid off 1 collection, 1 charge off, and made payments towards my student loans in default. I also got a $200 secure credit card. This alone brought my credit score up 100 points within 2 months. I know this because I have multiple credit apps that tell me the reasons why my score increase/decrease. Little did I know, Lexington Law would destroy it all. The items they dispute change my student loan account status and drop my score over 70 points. I called their customer services and went on their online chat many times. I got 3 different answers and known of them made sense. The last answer I got was for me to call my my student loan lenders asking for them to correct my payment history and apply Covid-19 to accounts. Now mind you, my original loan was with Sallie Mae, who transferred my loan to Navi ent, who transfer that loan to Reliant Capital Solutions. They all said they can’t fix my payment history because they don’t have control over what’s reported to the credit bureaus. This got me even more upset with Lexington Law. They should of discovery this when they challenged the accounts in April and now we’re in the month of July. Lexington Law paralegals do not know what they are doing!!!!!!! I should of been offer compensation but instead I was offer a final bill.
5 years ago
Victoria L Moorman Indianapolis, IN
What I like best about LexingtonLaw, how quickly they started working on my behalf. Seeing continual results on a regular, and on a monthly basis. Thanks so much. God bless
5 years ago
Anton Carmichael, CA
I’ve been a customer of Lexington Law for about 2 years and I’ve got some of the stuff removed from my credit, but then after a while there was no progress on my case so I’ve chosen not to renew my agreement so I told one of their representatives on the phone and they told me my agreement will expire and there will be no more charges on my credit card from them but after about 3 weeks I’m still getting a monthly payment charged to my card. In an attempt to resolve why they kept charging me customer service was completely unhelpful putting me on hold for hours as telling me bunch of unrelated stuff so I’ve just hung up on them to stop wasting my time. Think twice before working with them because it seems like they are very unlikely to let go of your credit card. When company tells you they wound charge you any longer the they probably should do that.
5 years ago
Darnell Brown Tulsa, OK
Very patient took the time to understand your needs your wants and then came up with a game plan that's easy following easy to maintain very thankful for this company
5 years ago
Kathy Elizabeth City, NC
I was a client for about 8 months,I called the frim to cancel my account because I was layed off from my job and I could no longer keep my payments up to date.,,well to my surprise after calling and cancelling my account they took 71 points from my credit scores.Say the least I was back on the phone asking why did they delete my points . I was told that once my account was no longer activity that they no longer had to keep my points activity.I paid $89.95 monthly payments to get my credit back on track .I felt that all the money spent was a waste.When I first signed up for the services i was told that you could cancel your account at anytime,but I wasn't told that any points that had increased on my credit score would be taken back.They took my credit score points back but they didn't refund me any money,,is that fair,,no i don't think so.I feel as if I was taken advantage of,,How fair was that to mislead peoples.
6 years ago
Audee Rosya Des Moines, IA
Horrible service and customer service is only nice when they try to sell you something or try to retain you. The process is not user friendly, I paid at least 6 months of the highest tier but all I keep getting is an email stating “we sent this to your lender” - everytime I called and asked why I haven’t seen movement and why I am paying so much considering all I am asking help is with the student loan and a couple of old unpaid debts but I have 0 results and my credit didn’t improve whatsoever! I would not recommend this service and don’t let them talk you into buying the most expensive package so they can “aggressively” pursue - I spoke with 2 different reps who told me I was paying way too much for very little dispute on my case but then a month before I attempted to cancel again, a rep told me paying the higher package will speed things up but as you guess it... nothing! When I requested to cancel the service, the representative actually hung up on me. I am giving you an honest review and I am trying to save you all money. They are too big of a company to help you one-on-one so it’s best if you just do a little research and do it yourself
6 years ago
Reply from Lexington Law
Dear Audee,
Thank you for taking the time to speak with me today. You let me know that you had already spoken with someone from our company who addressed your concerns, and that you did not have any further questions at this time. I sent you an email with my direct contact should you have any additional questions.
Sincerely,
Alex
Lexington Law Firm
Thank you for taking the time to speak with me today. You let me know that you had already spoken with someone from our company who addressed your concerns, and that you did not have any further questions at this time. I sent you an email with my direct contact should you have any additional questions.
Sincerely,
Alex
Lexington Law Firm
Nov. 20th, 2019
Thomas Touey Hellertown, PA
I have been with Lexington law for 18 months. the first time I called I was on the phone less than 15 minutes to get signed up and collect my payment. I needed to call several times since then and the least amount of time I've waited to talk to omeone was 45 minutes. several months ago they convinced me to use the escalated approach. both times I waited for 2 months to get an answer at $130 a month to Lexington and got the same answer unless you have additional information it's already been disputed. they did that two times and both times the company came back and said they've already disputed if they're not disputing again. I called again today and they told me to try the escalation approach again. I asked to speak with a manager and they put me through to a Marianne. when I told her about the escalation approach obviously she didn't know I spoke to somebody else in the company. She told me whoever suggested that approach was a moron. When I told her it her company that offered that she actually giggled. Need I say more, I canceled .
6 years ago
Reply from Lexington Law
Dear Thomas,
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns regarding your tenure with Lexington Law Firm. We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Nov. 5th, 2019
Amber mason Smiths Grove, KY
After I signed up, outside of setting up the dashboard, they didn't do anything for me until after the introductory period was over. They never tried to grasp my situation and they NEVER communicated with me until I stopped paying them. Only one credit agency ever sent me a response to their supposed disputes during the several months I was with them. I did get some things removed from my credit but in a several month period it should had been a lot more my credit was stolen from me by identity theft I literally only have one thing on my credit that I actually did myself and it was a 500$ loan when I was like 18–19 I explained to them I’m in the market for buying a house and I needed my credit score up about 20 points that’s it and they encouraged me they could do it within a month or two no kore then 3 months that I sign up for the higher premier account. Idc to spend all the money in the world if it builds my credit I’m not a money hungry person it’s just money! But I do t want to keep paying for something that isn’t helping or that I could do on my own for free so with that being said I will probably be cancelling my subscription 😒 I say there services probably work for someone who actually doesn’t have too bad of credit so if your in the 600 range go ahead try them out but if your in the 500 range I don’t think there able to help in my opinion! Maybe in a couple years period
6 years ago
Reply from Lexington Law
Dear Amber,
We reviewed your concerns . We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
We reviewed your concerns . We have reached out to you as we would like an opportunity to assist with the matter and resolve your concerns; however, we were not able to speak with you. An email was sent to you with our direct contact information, if you would like to discuss your concerns in detail.
Thank you for your assistance and we look forward to speaking with you.
Sincerely,
Alex
Lexington Law Firm
Nov. 1st, 2019
Kari Folsom, CA
Thieves!!!!! They do not go after the accounts you specifically ask them to, even though you ask you which accounts you want them to focus on first and foremost. They start out full speed ahead, but quickly drop you in the bucket with everyone else whose money they are collecting monthly. Some things will come off, but they are old, and so easily disputable I was able to start sending the letters and having items removed on my own.
When I canceled their service, on a recorded line, they still charged me, then told me that I never called to cancel while still trying to talk me into staying by telling me how great they are! Maybe they started out on the up and up, however they are highly unethical now, and their business practices are les than stellar! Be wary, do your homework, and if possible go with a private firm who will actually earn their pay!
6 years ago
Scott Clarksville, AR
They are super fast... at taking your money. When I called just to inquire, they were oh so quick to get into sales pitch mode. That was fine, I understand they have something to sell. We reached some level of understanding as to generally what was going to happen and said they needed $14 to pull my credit report. Fine. As they pointed out, it did make sense to add my wife to the process, but she was not in the room at the time. "That's ok," they said, "we will call back later to get her authorization and we won't charge or pull her credit till we speak with her". Sounds reasonable. BUT, then I notice another $14 charge hit my account as I am speaking with them! And an email saying that her credit was pulled. Wait, What?! Without speaking with her? Isn't that illegal anyway? Someone sure wanted another $14! This seems fishy already. SO I read the documentation. If I don't want to have any further charges I have like a day to cancel and I have to do it in writing. (oh, you can cancel any time...doesn't mean they won't be still charging you.) (yes, I understand that is in compliance with what is legal, but not what is right under any customer service standpoint) So with everything so far, I just didn't feel comfortable with them and decided to cancel. I really didn't trust them, so I sent in the cancelation forms via FAX and certified mail. REALLY not trusting them, I also closed the card I gave them to prevent them from "accidently" charging me more. Sure enough, the next (business) day they attempted to charge that account for the full amount. I got an email acknowledging the cancelation AND an email from them saying my payment did not go through. Over the next two weeks, I received repeated phone calls and emails but never a one to my wife asking for her authorization. I finally did call back and pointed out to the person that I had canceled. Once they realized that they said, "Oh, ok, I see now. But there are still some charges to your account..." I quickly pointed out that I had canceled within the no-obligation period and have documentation to that fact and owed them nothing. After further conversation and "research", they finally relented and agreed that I owed them nothing. They sent me a further acknowledgment of my cancelation and agreed the correspondence would stop. Emails continued for another week talking about “all they were doing” for me (nothing). I still am not sure what I will do about the unauthorized access to my wife’s credit report. Just a really bad experience and I highly do not recommend dealing with them. There are other alternatives, some who actually have some regard for customer service.
6 years ago
Albert Tamayo Santa Ana, CA
If I could give them 0 stars I would. I called to get a REPO removed from my credit I got about 5 years ago because I am a licensed Loan Officer and some states require me not to have any negative items on my credit report. When I called I was told they do REPOs all the time and it's one of there specialties so it would be very easy for them to get it removed. With that being said they couldn't guarantee results but I was told if they couldn't get any item removed my money would be returned. It has been 3 months since I joined them and they did nothing but send a dispute and coming from someone that's worked in an industry similar to this all it took was for someone to fill out a quick form and sending it to the ONE collector I have in my report. When I initially reached out to get an update a gal named LAUREN let me know it takes the bureaus 30 to 45 days to complete their investigation. So I let 50 days pass before reaching out again for an update and this time a gal named SARAH told me it takes them 30 to 60 for the bureaus to investigate. The fact that there employees don't have the same answer the a simple question shows the lack of expertise so I cancelled my services and of course I popped the question, will I be getting a refund (obviously I knew that wouldn't be the case) I was just curious and she had the audacity of saying no I will email you the signed contract you signed when you started and that they will be charging me 1 additional time, for the partial month since I didn't cancel my services until today with is the 24th. So I was told that on the 5th of October I would get billed that additional charge. Please please do not use LEXINGTON LAW they will tell you what you want to hear at first and than pull you a long and feed you unnecessary information to drag this as long as they can so they can collect that fee. I was lucky enough to only have 1 item that I needed to be removed so I was only paying about 70 a month but if you have several items they can charge you hundreds of dollars and before you know it you've invested so much for nothing.
6 years ago
Lashanda Freeman Covington, GA
Lexington law has been really great to me. My credit score has gone up tremendously and they give me great advice on how to keep my score rating good in the future. I highly recommend them.
6 years ago
Patricia Argilagos Rosedale, NY
I been with Lexington Law for a month now. It’s sooo helpful they polite and not only that they do there job I got result already they good don’t be afraid they will help you
6 years ago
Pamela Corder-Redding
My opinion, they are awful. They told me for the $109 a month that included both my husband and I. After 4 months, I find out they didn't even open an account for my husband and nothing had been done on his credit bureau. They send out letters as if they were written by you (not on any letterhead paper showing they are a legal firm). Two letters were returned to me as the addresses were wrong, and the letters, in my opinion, looked like they were sent from a 5th grader - just awful. When I signed up, they told me I just needed a few things off my credit bureau and it would probably just take a month - huh! Not so. I recommend not using them and get a local attorney that you know will get it done.
6 years ago
Reply from Lexington Law
Dear Pamela,
Thank you for taking the time to speak with me today and allowing us to address your concerns. Please feel free to contact us with any further questions you may have.
Sincerely,
Alex
Lexington Law Firm
Thank you for taking the time to speak with me today and allowing us to address your concerns. Please feel free to contact us with any further questions you may have.
Sincerely,
Alex
Lexington Law Firm
Aug. 28th, 2019
Nichol Laub Lehi, UT
I feel scammed by the manner this company does business. Fails to communicate after you sign up, and then refuses to cancel within the grace period without additionally charging. In my request to decline service. I was told I would be charged $122 regardless. This was not communicated. In fact the opposite was spoken, of no charge if called in by grace period. They push a sale and don't let you take the time to think about it no matter the amount of times you try to ask for time to consider. They lie and tell you there is a cancellation period to get you into the trap of reoccurring charges so you can never afford to even pay your debt. Don't waste your time or money. I am extremely disappointed in their unprofessional way of business
6 years ago
Aaron Collegeville, PA
I think ppl feel safer because the “law” in Lexington law. During the initial set up they asked me for some insite on how to remove each item I thought “that’s wtf I’m overpaying you for” but what ever. This place moves at a snails pace matter fact a snail on crutches moving backwards, in my opinion it’s just so they can charge you for more months. My biggest issues the the app that you use. Around my second month I checked my status and it read “reviewing responses” from over a month ago. (Keep in mind I was told that they have 30 days to respond or they have to remove them) then out of nowhere it asked me again how they should dispute the items and pretty much started over again with “intervention letter sent” they seem dishonest there is no communication and I would never recommend anyone sign up no matter what the “reviews” say. I spend 109 dollars for three months to have three items removed and on of the removed items was something that I paid in full and got them to agree to remove it... so two, two items on there part.... Lexington Fraud I call em
6 years ago
Angelique white Ottumwa, IA
I've been with with Lexington for a few years now. Unfortunately I havent been able to afford the 90 dollar payments. So I called to cancel and the guy I talked to on the phone told me I could pay the late fee and then he would cancel my account. The late fee was 19.95. Well today they tried pulling another 90 dollars out of my account. 🤔 I called the firm and asked why they were taking money out with I canceled over a month ago. She told me it's because it wasnt in the notes. And my payments weren't clearing. So now I'm out 90 dollars and they wont give me my money back. Your paralegals should really stick to their words cause it's not ok to deceive people like that.
6 years ago
