My husband and I have been banking here for over 10 years. I just recently lost my wallet and needed new bank cards. 2 of them. Firstly, they wanted to charge me over $12 PER CARD. No they wouldn't group them together for me. So I went with standard- of course it didn't arrive until the very last day, the 10th day. I go to activate my cards and lo and behold the call center can't activate it for me because NW didn't give them a piece of validation information- I had to call the office in the morning. I called in the morning, and called...and called. Come to find out their phones are down. Here we are day 3 now. I call, hallelujah someone answers...and proceeds to have me on the phone for over 20 minutes. This is simple card activation! She says it's done, I go to use it and it's declined. I wrongfully assume maybe it just needed more time and go on about my day. I try to order something online hours later...declined again. I call and am on the phone ANOTHER 30 minutes. She tells me the expiration date is wrong. Fine. Order again ensuring the exp date is correct and shocker...declined again. 3rd time in a day I call and again, another over 30 minute phone call. I need to register my card with MasterCard in order to use it online as another verification. Fine. I go to register it...yeah you guessed it, MasterCard doesn't have the card number in its system. Day 4, I email NW as I'm tired of wasting 30+ minutes on the phone. They call me and leave a message that everything done I just need to call them. I call them and leave a message. They never call me back. I've been told my card is active, but I'll need a code for online shopping. Fine. I go to use it...yea...declined. It's been 15 days since I've been able to use my debit card- 5 of which I've been trying to activate it. In conclusion, RUN AWAY! They can't even get a card activation right.