Name: Citi
Rating: 4.3

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Kimberly Marasco Ft. Pierce, FL

We are credit card holders of Citi and love using the cash back rewards

4 months ago

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scotty MN

Very good customer service, very knowledgeable and understanding. Pretty good interest rates as well

4 months ago

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Neb Forest Grove, OR

Very poor customer service and they do not back their customers. If you have a problem with a company you have dealt with, Citibank makes you deal with them on your own.

5 months ago

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Smiles Ofpatrick

Use it for credit card claims phone number and email address associated charges have not

6 months ago

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John Stoll

Had The Card it was great. Excellent service no complaints, customer service was great .

6 months ago Edited October 19, 2023

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Doug Foerch Libertyville, IL

I really liked their introductory offer of no annual fee for the first year and big miles if you spend a certain amount in the first 3 months.

2 years ago Edited October 14, 2021

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Janet Huff

Excellent service. Anytime I've called, they have helped solve my problem. Very friendly and caring.

4 years ago

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Jeff Winter Garden, FL

The worst customer service experience ever. Never made a late payment until my wife was in labor when payment was due. Under the circumstances, we missed making the payment, but paid in full the following week. I called to explain and request cancellation of the late fee. Shocked, absolutely shocked that they wouldn't waive the late fee!!!

4 years ago

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Kym Gangl Spokane, WA

Love citibank..always courteous. Helpful and CSU seems to KNOW their stuff. I will stay with this co.

5 years ago

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Alexciz

Great card to get you started then they reward you as you pay well. A trustworthy card with rates not too out of control.

9 months ago

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Tyler Stowe Plano, TX

Have had a credit card through Citi for 1 year and have had a great experience with them. Signed up for an 18 month 0% interest card.

11 months ago

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Heather H Sanford, FL

Citi is a good company and provides accurate, timely statements. Their customer service could use a little improvement, but overall, Citi is excellent!

11 months ago

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MBA Dallas, TX

Great card. Just needs better customer service. Needs USA customer service. Agents need overall approval. The international fee for conversion is totally free

1 year ago Edited February 27, 2023

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Jeff Barton Layton, UT

I use a Citi Costco card. I found that the citi bank customer service has been excellent and they offer the best benefits of any store card. Thanks!

1 year ago Edited October 13, 2022

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jannie turner Cherry Hill, NJ

Citi credit has been a blessing in my life. I was able to get a loan increase that help me complete my Bachelors Degree. Thanks for standing by me

1 year ago

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JOld2 Sacramento, CA

I got Citi Card through Costco. The interest rate isn't too bad and I get rewards for using the Citi card on lots of different purchases.

2 years ago

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Shalon Johnson MS

Cutie is super hard to navigate. Website is not as user friendly. Not any extra perks for being a member. It’s a basic credit card. Wish there was some perks or rewards involved.

2 years ago

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Bobbie Thurgood American Fork, UT

Good service if you have a problem. I’ve had two false charges and Citi took care of them immediately after I notified them

2 years ago

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Terrah Anderson Herriman, UT

Love our Costco Citi card. Great kickbacks, easy to use app, and positive customer service experiences when we've needed help.

2 years ago

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Jennifer Dunlap Kingston, WA

I have had a great experience with citicard. They offer great perks for travel and cash back. I have never had any issues.

2 years ago

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Steve Colella Coraopolis, PA

I was a long time credit card customer with city until they abruptly canceled my card with no notice or advising on actions I could take to keep my account active. It was automatically canceled due to inactivity

2 years ago

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Paula Pili Provo, UT

This card offers no room for growth Customer service is difficult to work with and no matter how much you try to pay on time Nothing you do helps They offer no increase No growth It’s seriously a waste of card to have I ended up closing mine I had 💯 payment history Never allowed to improve

2 years ago

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Samf Tampa, FL

I have been a card customer for 25 years. I love the low rate cash advance promos when I need them. Great customer service as well.

2 years ago Edited December 30, 2021

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tommy melvin Richmond, VA

Great card for balance transfers. Zero % for different periods of time. Good reward programs as well on certain cards.

2 years ago

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hminfo Olney, MD

Citi offers a great credit card. I have had it for years. I like the cash back feature. The app is also great and easy to use.

2 years ago

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Jun Chen Rockville, MD

I have two credit cards from Citi Bank. It is good to use when we travel internationally and have good rebate. I have no issues to use it and customer service is very good.

3 years ago Edited September 14, 2021

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Kurt Lucas Reston, VA

I love getting the cash Back checks from Citi for using their card. It's a great reward. Citi customer service is always quick to resole a card issue.

3 years ago Edited September 14, 2021

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Steven Klaproth Phoenix, AZ

I have several products with Citi. Their products and service are remarkable. I love the website and the friendly service.

3 years ago

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ang Milwaukee, WI

I use my citi card for everything. The rewards are amazing. They have been great to work with when my card number was stolen.

3 years ago

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Jared Provo, UT

I have a Citi credit card through Costco, and my experience so far has been great. The app works well, and I've never had reason to settle a dispute.

3 years ago

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AF ,

I've been happy with my Citi card. I get points back on my purchases which is always nice. I feel like they keep an eye out on your security too.

3 years ago

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Dave_ Layton, UT

I thought Citi was good to work with and took care of me as a customer. Pay on time and keep your balance down and you’ll never have problems.

3 years ago

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Danielle LeCheminant Lehi, UT

Their website is easy to navigate. They communicate well using emails. I love using them for our credit card and they have great cash back rewards.

3 years ago

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Tiauna Anderson Salt Lake City, UT

Citi has great rates and amazing customer service. We've been members for three years now and I highly recommend the card

3 years ago

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abe fried Bensalem, PA

Their customer service agents are rude at times, even to long standing customers. they wouldn't let my dad use the restroom in the branch even though we have been customers for tens of years.

3 years ago

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Megan Johnston West Jordan, UT

I love using my CitiBank Card for everything. I got mine through Costco so I get a lot of refunds back throughout the year.

4 years ago

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Kilee Wagner Eagle Mountain, UT

We have a cash back rewards Citi card and use it for everything! Love the app as well and how easy it is to pay your bill and view your statement.

4 years ago

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Jacob American Fork, UT

Citi is one of the best credit cards around! I love having no foreign fees and having no interest! In partnership with Costco, it is the best.

4 years ago

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Tim Berrett American Fork, UT

Every CC company raises rates and tries to get the maximum amount of interest out of you, including citi. I avoid credit cards as much as possible, but I do have one Citi Costco card. It has been fine, but I am ready to cancel it even though it is paid off every month.

5 years ago

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Cori Jacobsen Ollerton Alpine, UT

Citi is easy to communicate with as well as helpful in times of need. I have had cc theft and they took good care of my issue.

5 years ago

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Tania Saunders Saratoga Springs, UT

Love my Costco Citi card. I haven't really had any other rewards card, but I have really enjoyed this one. Already racked up $360 this year.

5 years ago

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PolyanaL Salt Lake City, UT

My one and only credit card is through Citi. I am still trying to pay off my credit card debt. I signed up with them without reading all the details. The interest is too much, as soon as I pay this off. I would never use credit card.

5 years ago

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Kristin G Pleasant Grove, UT

I love my Citi credit Card. When I first got it I received 0% interest for the first 6 months. Great customer service too.

5 years ago Edited September 14, 2021

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Verified Customer

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J.Rothstein Pittsburgh, PA

cooperative and use of extra safe measures

3 years ago

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Verenice Rodríguez-Ruiz

An excellent and fast credit card option. It's worthy.

4 months ago

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Desdenova Puyallup, WA

good service, timely feedback on my account

5 months ago

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Hector

Customer service are great and the mobile app is friendly to use.

10 months ago

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Talliscia Irby Richmond, VA

I applied and was approved with ease! There offering were spot on.

6 months ago

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Linda Russell Republic, MO

Very pleased with this company. I use my card for travel and have never had an issue

7 months ago

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Brandie Whitlock Sturgis, KY

Great customer service! Fraud department was very efficient when my card was stolen.

2 years ago