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6.7

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Person Chino Hills, CA

Most calls depending on branded credit card goes to overseas (India) cust serv which is crappy, Costco Citi goes to US cust serv but it's 50/50 whether you get good knowledge person or crappy

4 months ago

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patricia valeri

I use this card for all of my Costco purchases and I receive a decent reward at the end of each year.

5 months ago

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cheri poile Elmira, NY

Awesome company very good credit card rates they are very helpful when you call and you can understand them.

5 months ago

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Luke Swierczynski Troy, MI

Have a card with them from costco. The card itself is extremely competitive, but my one complaint is that the cash back is yearly not monthly like competitors.

2 years ago

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Brittany Wilkinson Herriman, UT

I love my Citi card. I am happy with their customer service and I trust that when I use my Citi card, I feel that they will keep my information safe and secure.

4 years ago

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Michele Dougherty Calabasas, CA

07/15/17 My AAdvantage Platinum Select MasterCard was charged $3,449 from a hotel I had stayed at in Mexico. i had paid for my room on my am ex, and had given this Citibank Card upon check info incidentals, but had no room charges. I assumed this charge was an error, and contacted the hotel 3x to ask for an explanation, but they did not respond, so I contacted Citibank- assuming they would of course protect me. Here are my notes from the nightmare than ensued and ended with Citibank office of the president stating that “if customers give a card to a merchant for incidentals, custom is giving hotel permission to change WHATEVER HOTEL WANTS, and Citibank requires no proof of authorized charged! I was informed this is ESPECIALLY the case if the hotel is out of the country. Citibank cannot protect customers from fraud, and does NOT consider this fraud, if we willingly give a merchant a card for incidentals. On 8/15/17 I did “chat” w/ Citibank customer service via these website & the representative disputed the charge & tagged it as both fraud and as a dispute (i have the full transcript) 9/11/17 spoke w/ fraud dept for 1 hour & emailed & mailed them requested documents. I received a credit for a month, then it was reversed for no reason i could find. I immediately called on 11/13/17 & spoke with Timothy customer service Citibank -he said claim wasn’t handled properly, so he’s resubmitting it to the investigator. He said they had it incorrectly inputted as a “double pay”, but he fixed it. There's NOTHING needed from me. They will reissue me a credit for the $3449 of unauthorized charges & any interest. 11/30/17-spoke with Sarah who seemed confused about everything (she spoke very bad English). On the phone for over 70 minutes. She said she couldn't see Timothy's notes from 11/13 and she attempted to “kick the charge back to the fraud department”. She said an Investigator will be in tomorrow & Sarah will give investigator all info & request that they issue my credit again until this is resolved. Sarah did not have the ability to issue the credit herself, and could not explain why no one has contacted me or followed up on this. 12/17/17 spoke to Tina who’s sending this back to a disputes investigator as “paid by other means”. Per her request I emailed her the room charge on my Am Ex from the hotel. 1/14/18- I spoke with Joseph in customer service - who transferred me to Robert - a customer service supervisor- who said he can’t help with disputes & he’d transfer me again. Then I spoke with disputes supervisor Richard - he went over entire story AGAIN. Richard is opening as a “new dispute”, and doesn’t know why this one “fell through the cracks”. He requested that the documents be moved over & he may still send a letter than needs me to check boxes & sign again, but he has all info & apologized many times. Citicards account - services, statements and communication, letter should be there. He said the system will not allow a conditional credit, because one had been issued & reversed through no fault of mine, so Ricard is requesting that a director get involved and help me. He will request a credit of the $3449 plus interest since July. He could see where Tina tried to reopen the dispute- but it didn’t get it reopened for some reason. Richard created a NEW dispute to get it back in the system. He said I Should hear back in 3-5 biz days from the director. I did not. 2/9/18 received an email requesting a written letter- I sent on 2/12. 3/13/18 Called again - Spoke w/ GraceLynn, who informed me that the dispute had been sent back to security for review & that she cannot assist further. Asked to speak to supervisor. Was forwarded to Josiah, Account Manager, who was incredibly rude & not helpful at all. Stated that since the card was given to hotel for incidentals, that the hotel is allowed to make ANY charges they want without having to provide ANY detail of the charges & Citibank customers are liable for those charges. I Filed a complaint with consumer financial protection bureau. 3/ 27/18 Arlene from Citibank exec offices called & We spoke for 28 min on a recorded line. she said if I could not provide a receipt that showed NO charges upon check out of hotel, Citibank could not protect me. She also said hotel does NOT have to provide an accounting of the charges & that when I provide a card for incidentals a hotel is allowed to charge whatever they want without proof. She said it is especially difficult for Citibank to protect customers if a hotel is out of the country. customers have to prove there were NO charges- the hotel does NOT have to prove that charges are valid. Arlene said that my card was present at the time of purchase. A few minutes later she corrected herself and said the charge could have been made remotely via email or the phone. Arlene said that because I could not prove that I did not authorize these charges, that I am liable for them. OMG! How is this legal?

4 years ago

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Brinley Knowles Smithfield, UT

Citi is great to communicate with if I am ever needing questions answers or have a problem with something. They have such a great rewards program and they don't charge you to pay an annual which is so great.

5 years ago

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Lee Johnson Niland, CA

Before I made a purchase I called and verified my interest rate. I took a cash advance which cost me 3% and when my first bill came the interest rate was 7.8% higher than what the quoted me over the phone. I called and asked for an adjustment they refused and I stopped making payments until they adjust the rate when they ask to my a one time payment I am prepared to make a reasonable payment.

6 years ago

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Mark

We have only used Citi since Costco's switch from American Express to Citi, but have been pleased with the card's usability. Citi was spot on for quickly discovering the fraudulent use of our account last year.

6 years ago

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Jacqueline Burgos

My husband and I have a Citi Credit card that's being accepted everywhere we go. Excellent when traveling, but the credit limit, hasn't being reviewed for a proactive credit limit increase, like other banks do.

9 months ago

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Sergio Madera New York, NY

City bank is been there for long time is a good bank I only have one credit card with city banco I have bank accounts i. The past with city I close my acc I was no happy with bank

1 month ago

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Guy Midvale, UT

I have had a Citi card for close to 10 years. It has been a great card to use. The cash back rewards are good and the website to view your account and manage the card is easy to use. I do not pay a yearly fee and not sure about the monthly APR as I pay the card off monthly.

2 years ago

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Taylor Jorgensen Herriman, UT

I have been a Citi Bank Cardholder for 5 years. They have reasonable interest rates. The customer service department was great to work with when we had some fraudulent activty on our card.

2 years ago

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letsgogreen12 Macomb, MI

I have had a Citi Card for a few years just to boost my credit score. I use it regularly and pay the balance off. I like that the company has incentives like cash back on gas purchases.

2 years ago

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Joe Leahy Marshfield, MA

I love the Citi Master Card on line access to my account. Tracking your activity and credit score in one click is very simple..You set payment and purchase alerts also very easy to navigate

2 years ago

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Jmarsh Macomb, MI

My Citi Card has always worked and has held up to being washed in a washing machine more than a few times! Once my payment was late in the USPS mail system and I contacted customer service who kindly removed the late fee.

2 years ago

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Party0f7 Macomb, MI

I have had an account with Citi for a few years. I’ve never had any problems with my account. They offer cash back deals depending on your purchases which is a nice feature.

2 years ago

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MGW San Jose, CA

I have 2 Citi credit cards - one from them directly and one through Costco. They're used for specific things that maximize the cash back rewards. Both are just fine. The rewards are good, though the "double cash" card is kind of annoying in the way it splits the rewards over time.

2 years ago

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Wendy Barney Vancouver, WA

Citi has been great customer service. I have the Costco Citibank credit card and when the “tapping” method wore out, I called and was able to get a new credit card without any problems or interruptions of service.

2 years ago

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roberto arcia Columbia, MO

I have highly enjoyed having my Citi credit card. They have great rewards when it comes to using your card. Besides having to pay a yearly maintenance fee, they have zero drawbacks to their company. I would recommend Citi card to anyone looking for a credit card with great rewards, as cash back, etc.

2 years ago

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Leonard Leo Potomac, MD

Citi has been one of my first credit cards. I find their website easy to understand and access. Unfortunately, they have cut back on many privileges like buyer protection. I find they are no longer competitive with other cards.

2 years ago Edited September 14, 2021

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Bethany Rockville, MD

We had particularly good experience with the citi’s Costco Anywhere Visa card! It is excellent with good rebate program, not only for Costco shopping, but for travel, gas, and dining.

2 years ago Edited September 14, 2021

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Vicki H. Poolesville, MD

I used to use Citi credit cards, however, especially now that I am retired, I have closed out all but two of my credit cards. I always had good service with them, however I they were not affiliated with my credit union (debit card) or Amazon (credits for purchases). If you are looking for additional credit, they would certainly work fine.

3 years ago

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DeborahAnn Magnusson Midway, UT

Discover made a mistake losing their contract with Costco. We use our Citi Visa for everything. They are accepted EVERYWHERE, and the rewards are fantastic. I used to use only my debit card, but Citi Visa offers protection against fraud spending so that helped me make the switch.

3 years ago Edited September 14, 2021

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Tylyn Hansen American Fork, UT

I use a Citi credit card and it has been the best I’ve ever had. The rewards program is awesome and the app is so easy to use! It makes keeping track of my finances a breeze!

3 years ago

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Trent Ewing Round Lake, IL

I use my Citi card for almost every purchase! I love the cash back feature and often get a decent amount of cash back at the end of the year! Never had to deal much with customer service which I think lends to the ease of using if the card and mobile app!

3 years ago

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Cal Hunter Riverton, UT

My Citi Visa card tied to my Costco membership is my go to credit card. The 2% cashback feature is great and when you travel abroad there are no foreign transaction fees. No annual fee makes this the card of choice.

3 years ago

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MattB American Fork, UT

My Citi Card is one of my favorite credit cards in my wallet. Their app lets me keep track of my spending and pay my bill with ease. Plus the rewards I earn are Some of the best.

3 years ago

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Myken Salt Lake City, UT

My Citi card is one I use regularly. It's accepted everywhere, has great rewards that add up quick and the ease of making payments through the app make it a great card for me and my busy life.

4 years ago

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fernandopessoa South Jordan, UT

We have a Costco Citicard and it’s amazing. We get money back on all that we spend, more than most other credit cards too. If you have to spend money might as well get rewards in each purchase. Very happy with it.

4 years ago

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Kaydence Bonino Riverton, UT

We have the citi visa costco card and love it! If I ever have a problem the customer service department is very helpful. I lost my card and they overnighted me one the next day. This is the main card I use.

4 years ago

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Jon Posey Riverton, UT

I would have never considered getting a Citi card but since Costco changed I had no choice. They have been solid so far. Have had to deal with some customer service things a few times and they have been easy to work with. No complaints.

4 years ago

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Zac Marx Brighton, CO

My citi credit card is my most used credit card. I enjoy the no annual fees or added interest rates. I also love the cheaper deals with costco and traveling benefits and rewards from use of my citi card.

4 years ago

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Nathan Hill Pleasant Grove, UT

I have always liked my citi cards. I currently have a costco card and an advantage card. They are easy to work with and I don't have any complaints. I like the reward program with Costco. They also give good balance transfer options which is nice.

5 years ago

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August Moulton Lehi, UT

We used a City credit card to consolidate debt about 10 years ago. The rate was amazing and that alone saved us as we were paying off the balance. Citi is a great company and we never had any issues.

5 years ago

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Fernando Delgado Tempe, AZ

I have had my Citi Credit card for many years now and always carry with me in case i forget my debit card or need it for any emergency. Also great interest rate and promotions.

5 years ago

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Katie Howard Pleasant Grove, UT

We use our Citi card for Costco shopping, since it's the only one they accept. It gives us rewards, which we love, and I like having it as a backup card for other shopping as well. The interest rate isn't great, like most credit cards, but we pay off the balance each month so it's not a problem.

5 years ago

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Jaime American Fork, UT

We currently have a Citi card through Costco. We use it often and love the benefit of earning cash back by using our card places! It's also convenient to be able to look up our statements and past purchases online.

5 years ago

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Melissa Carreno Mesa, AZ

I have a credit card through Citi, have never had any problems, they're a deliute to do business with. I can call or go online, or use my application on my phone with no problem. will recommend.

5 years ago

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Michael Calabasas, CA

Have been very happy with our airline mileage card from Citibank. It has provided a good return on investment with miles that have been useable whenever we have wanted to use them on a wide selection of both domestic and international flights. Our mileage is through American Aiines and it’s affiliates. Would recommend the card for others

5 years ago

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Taylor Vance Salt Lake City, UT

I love the double dash card. It is just so simple to earn cash back. I use as my go-to card if I am not trying to meet the spending requirements for another rewards credit card.

5 years ago

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Jeri Basko Lebanon, ME

Citi is good to deal with on issues. But at this time I am looking at getting rid of my Citi cards since they are not loaning money to gun manufactures. I find this appalling and will not support them in their decision to limit my Second amendment rights.

5 years ago

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pablo j claudio

Excellent benefits at low cost interest rates.

2 months ago

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Kimberly Marasco Ft. Pierce, FL

We are credit card holders of Citi and love using the cash back rewards

3 months ago

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scotty MN

Very good customer service, very knowledgeable and understanding. Pretty good interest rates as well

3 months ago

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Stephanie Faenza Phoenix, AZ

I have the CITI American Airlines card. The reward points towards flights are good if you travel a lot!

7 months ago

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Dahlia West Hills, CA

Unfortunately, I have had problem after problem with Citi. Customer service has not been any help. I continued to get passed off to the 800 number on the back of the card and customer does not resolve my issues.

4 months ago

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Smiles Ofpatrick

Use it for credit card claims phone number and email address associated charges have not

5 months ago

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John Stoll

Had The Card it was great. Excellent service no complaints, customer service was great .

5 months ago Edited October 19, 2023

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Michael Caslander Sunnyvale, CA

Citi bank is very easy to use, and they don't seem to mind that I charge and pay the total bill prior to any interest fees accrue.

6 months ago