Q Link Wireless
7.0
Overall Score
LAST UPDATED: March 29th, 2023
Q Link Wireless is a free phone service available exclusively to low-income individuals and families on a government assistance program like SNAP, Medicaid, and the Department of Veterans Affairs through its Lifeline program. The company offers customers nationwide coverage on both 5G and 4G LTE networks.
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The Good
- Free Unlimited Text, Talk, and Data
- No Annual Contract
- Keep Your Phone and Number
- Nationwide Coverage
Free Unlimited Text, Talk, and Data
Q Link Wireless customers receive a number of benefits when they enroll for the company's Lifeline assistance program:
- Unlimited Texting
- Unlimited Talk
- Free Phone Activation and SIM Card
- No Credit Check
- Voicemail and 3-Way Calling
- Access to 10 Million Wifi Hotspots
Q Link Wireless estimates customers can save up up to $599 per year in monthly fees when they sign up for the Lifeline plan.
No Annual Contract
Q LInk Wireless is also one of the few cell phone plan providers to not require its customers to sign up for lengthy, multi-year contracts. Qualifying customers can sign up for or cancel Q Link's free cell phone service at any time.
Keep Your Phone and Number
Q Link Wireless customers can also keep their existing phone and phone number when they enroll in the Lifeline program, regardless of whether they own a flip phone, iPhone, Blackberry, or Samsung Galaxy. Customers in need of a smartphone can receive a free Q Link phone.
Nationwide Coverage
Q Link Wireless is actively working to expand its national network. The carrier’s network coverage depends on the area, weather, signal strength, and traffic volumes, but over 97 percent of the geographic United States is covered.
The Bad
- Only Available to Qualifying Customers
Only Available to Qualifying Customers
Q Link Wireless's Lifeline assistance program is only available to qualifying Americans who are currently on a low income or government assistance program:
- SNAP (food stamps)
- Medicaid
- Department of Veterans Affairs
- Social Security Income Assistance
The Bottom Line
Customers living under the Federal Poverty Line may find a reliable cell phone provider in Q Link Wireless. The company offer free cell phone services to more than 2 million qualifying customers across roughly 97 of the country. Customers on government financial aid programs are encouraged to enroll in the Lifeline program.
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Tracy Jackson Woodstock, VA
If I could would give them negative stars. Worst customer service ever. Twice in a year and half and they have just deleted my number with active service. Was on phone during job interview and phone just goes dead. Took three days to get ahold of an actual person only to get hung up on! Finally after about a week was told by one rep that it was deleted from system by rep that hung up on me. After my call was disconnected. That was last year. So had to get a new number and the number the deleted I had for four years and ported it from boost. Then two days ago they deleted my number because I was going to port it to a different carrier. Reason being no service inside my house now. Been in same place for 30 years however couple months ago my service just stopped working. Same phone turns out their trying to force people to upgrade to new phones and new network. When i first switched about closer to two years ago it took about a month to actually get phone service to work. And never did get my free phone or tablet. They lie and they are fraudulent and deceitful and could care less about their customers! If u like having active service and dependable company. This isn't the one. They are incompetent and just overall horrible! Now I have to get another new number and all the work and personal stufff that has to be switched not to mention all the calls I have missed and the customers I have lost. Can't even get into my bank accounts PayPal because of the security measures! Can't verify identity without my phone service!
3 days ago
Tracey Gonzales Seattle, WA
This phone freezes and has to be reset about 7 times a day. It's the slowest phone and the worst phone I've ever had to use. I would rather had one of the 1st flip phones then own this one if that says anything. Def don't spend any money for it , but honestly go to a dif provider just because this phone won't make your life easier trust that it will just make it harder. Nothing but heartache and slow data . I spend about 3 hours a day waiting to connect (buffering) and trying to get the screen unfrozen . I give it Neg 10 stars!!!
1 week ago
Jeffery Bledsoe (Jeff) Philadelphia, PA
I just switched to qlink wiresless because i have a friend who has it and he has great service and also his wifi calling works, but my phones wifi calling doesn't work and i keep trying to get qlink to fix it but they just tell me its a 3rd party app and its not at all it is a factory feature with my phone that has worked intermittently since ive had there service, i wish someone would please take the time to look into my issue, because i have barely any service where i live and wifi calling is my only option. Please help and thanks.
1 week ago
Kristen Eaton Fulton, MS
This is the crappiest of services
I wish i coud give more negative stars than the human mind could actually process bc this is the biggest joke to ever be produced. Got just the sim card first, my phone was compatible, and IT NEVER WORKED!!! I Went like a month with not having the ability to use a phone. Whether i was home (in the sticks) or in less popular areas of town, higher populated areas, inside or out side of Walmart, 10 minites from home or 2 hours from home I NEVER HAD SIGNAL and it took a month to finally be able to contact customer service who at first told me nothing was wrong... Then i was told that towers for my area were down and the problem could last between 3 weeks to months and theres nothing to be done. Then they said they would do a network reset and it worked for a few days then back to nada. So this time i just sign up for the phone and tablet deal with the bring your own number. I get them and at first im relived bc im getting excellent service, then begins the new horror show. HAS NO BATTERY LIFE!!! I turned the phone off, let it charge fully for 2 days(forgot about it,,) and when i turned it on IT DRAINED 37% BATTERY LIFE JUST FROM STARTING UP!! The battery won't even last a full hour with me not using it at all... Sitting there starting at 100% and not being used, phone locked., No apps opened or used in background, nothing.. wont last an hour. Again reached out through emails and no one will reapond to any of the 5000 support emails i send. Get in touch with someone who basically says it's not their problem its hp serrano hot peppera issue. Get ahold of those people and all they can do is send a new battery. It\s been 2 or so months and nothing. Phone won't even turn on. Started using the tablet and first few days are great. Going a month and every day gets worse. Battery life is pure trash, the lag/drag/delay is horrendous, i dont get notifications, majority of my apps flat out will not work at all. I dont even have games bc i dont care for them and don't need them, i barely have any apps and even went through and deleted apps that were already on the tablet, i constantly clear cookies,/cache and still works like crap and getting worse. I know i should be grateful bc its free, but its like starving to absolute death, on deaths door step bc youre so hungry and some one offers you an abundance of free food only for you to realize its a crap SANDWHICH BUFFEE. Just how grateful can i be for this crap sandwich phone service. Customer service is a joke. The entire program is a joke. This is a government program, you mean to tell me that this is your best? I bet if they had to actually use this they would fix it real fast. Why bother though? They aren't getting stranded in the middle of no were until 4 am with 2 little girls bc their car broke down and ALL THEY HAVE IS A crap SANDWHICH PHONE SERVICE THAT WON'T HELP. Thanks for being absolute trash and putting me through heck in a poorly wooven hand basket made of poop. You guys just throw the cheapest crappiest worthless piece of junk to us and expect us to jump with glee snd show every punce of gratitude we have.? So sad. You guys should be ashamed of yourselves
2 weeks ago Edited March 22, 2023
Màrk SC
this is a scam. I purchased the tablet and phone package. NO WHERE on the site does it indicate they have limited coverage. So I have no coverage. After an entire day trying to get the damn POS working they finally tell me oh we don't cover your area, we'll refund the phone part but not the tablet so Im stick with a piece of useless trash. Not only do I NOT recomend them I will be making a complaint to both the bbb and the dept of telecomunications in washington dc about there deceptive practices .
3 weeks ago
Shanetria Alaniz Beaumont, TX
If I could rate this GOVERNMENT cellular company no stars or rate it in the negatives I would. This company is so money greedy to its ashamed and shouldn't have any accountability of service. Their top up plans are overated, over charged, and outrageous plus they charge for every single assistant provided. I have been harassed by numerous calls & text and when I asked if I could get my number changed they insisted that I pay $5. There is no grace, exception, or exemption within their policies for customers that very much need assistance neither are there any services rendered for 0 customer satisfactory service & support. Even their review question ask if your a paying customer. SMH All this company want is your money when their supposed to be providers for the low income community. With these type of procedures it won't be long before all their competitors take all their business. I STRONGLY RECOMMEND GOING ELSE WHERE BEFORE CONSIDERING THEIR BUSINESS.
1 month ago
Review Source
P. Paxson La Porte, IN
Using the T-Mobile network in my area really sucks. I also am not in a rural area and the service is still slow and very spotty. My phone is only capable of LTE and I understand the speed limitations but it clocks in so far below other competitors I can barely keep a connection. If I didn’t have home wi-fi the phone would be next. To impossible to use. Additionally, I am supposed to be able to use my phone as a hot spot for internet access when I’m not at home and no matter where I am or what device I use I am unable to use this service.
1 month ago
Elizabeth Little Lexington, KY
Been trying to get customer service to address my virus on the spectra 8 tablet that has a virus with no help. Won't even turn on. Been trying to resolve this for over 2 weeks. Very disappointed
1 month ago
Susie Godfrey Pearland, TX
SO FRUSTRATED WITH QLINK PHONE SINCE OCTOBER 16, 2022. RECEIVED MY REPLACEMENT PHONE AND I CANNOT ANSWER INCOMING CALLS.
I HAVE RECERTIFIED WITH NO LUCK TO GET TO TALK TO ANY SUPPORT PERSON.
BTW, I REFUSE TO PAY $1 TO JUST ANSWER, WHEN QLINK HAS ALWAYS ANSWERED MY QUESTIONS.
I CANNOT ANSWER MY PHONE, WHY?
I HAVE NO GREEN SLIDE, WHERE DID IT GO!!! I GET A COMPLETE BLACK SCREEN.
IT IS NOT AMAZING! WHERE DID THAT WORD COME FROM. ARGH!!!!
3 months ago
Darrin Vavricka Los Angeles, CA
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Darrin Dennis Vavricka
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US
Rated 1 out of 5 stars
QLink's Unlimited lies…
QLink cellular service boasts "Unlimited talk, text and data for free." This is of course, if you qualify. So how do they make money?I used my own phone and kept my old # so I can't review that part but what I do know now is this: Unlimited data is a scam. I guess technically it's possible but you can't use more than 1GB per day. In fact if you get close to 1GB they will slow your bandwidth down to barely useable. Now if you're like me and don't have wifi then forget about this company. If you go over 1GB in a 24 hour period they will stop your access to data and the internet completely. That's right! Not slow it down, but shut it down! You can still use the phone and text but nothing else. They never tell their customers about this scam, so that way we call them looking for answers. A automated message will lead you around and around as you probably expect and then places you on hold for 30 minutes and up, if you get that far. If you decide to check your balance the message says you still have all of your "Unlimited data, talk and text" available. When you do reach a human, it's likely they are not local and the accent is difficult to understand. But with patience they will verify your identity, sometimes asking the same questions 3 times, before they tell you their hook. You have used to much data and you must purchase more. So how much have you used and how much fo you need? Well they don't know that answer or they won't tell you. So what happened to "Unlimited?" But don't worry because they have wonderful pricing and you can purchase bundles or just data alone for only $15 a gig. But tomorrow you'll have to buy another, then another and so on till your next billing cycle starts again. So if you use your "Unlimited data" they will and do, take it from you so you have to pay them ridiculous amounts to get through the month. Way over what your current phone bill is, I'll wager. Basically you could imagine having "Unlimited data" but only if you never use any!
4 months ago
Ness Russell Springs, KY
I have had poor service every since, I have changed to QLink Wireless . I would appreciate it if I could make a phone call away from my internet.
4 weeks ago Edited March 1, 2023
Review Source
Mike Coz Geneva, NY
I can’t get a new phone , which has been over a year from q-link , or even a chip … and I’ve never received a tablet .. ever , and can not get anything and do not have a source of money bc of mental health issues, please help me w something I would really appreciate it thank you
3 months ago
Travis Mineral Wells, TX
No signal hardly at all,and map shows should not be having any issues,Can't send or recieve picture messages,Was lied to about porting my number to recieve $25 Amazon card,Customer service does not know what they are doing and just repeat non sense,Always same person that answers phone everytime I call qlink,Service is garbage and they just lie lie lie
5 months ago
Review Source
Britton Roberts Lakewood, WA
Was extremely happy with my service prior to when I was FORCED to change my phone number because I responded to an email I received saying that I needed to re-apply because my service was cancelled. Upon doing so, I received a new SIM card in the mail a few days after, and long story short, my phone number/SIM card had been deactivated and I was forced to take a NEW phone number! That was extremely frustrating because literally EVERYTHING associated with a phone number for my ENTIRE family was attached to that number! 😡😤🤬
It still upsets me and I STILL haven't been able to fix some things associated with that number because of it!
When I called customer service, I was told that there wasn't anything they could do even though my service ended up being "transferred", it was from qlink to qlink, so I don't understand WHY I was forced to change my number!
If it weren't for that issue, I would give qlink 5⭐'s. . .
6 months ago
Juliana Jaxa Boone, IA
Started to sign up for free govt phone and minutes. I didn't realize until I signed up and was directed to pick out a device that you have to BUY a device from q link to use the free service.
This was a deliberate deception that I feel was intentionally set up to mislead people into believing they would get a free phone and minutes. It was DELIBERATELY set up to suck people in and then FORCE them to make a 30 odd dollar purchase from qlink to actually be able to use the free benefits.
The REAL benefits are to qlink, as they pay NOTHING to give the free minutes. The govt reimburses them and qlink FORCES you to buy a phone from them to use the minutes.
Horrible predatory practice intentionally set up to mislead customers into HAVING to purchase a phone from qlink so qlink can make a profit at the expense of vulnerable poor people.
You CAN get a free phone and cellular service, LOOK ELSEWHERE. The ONLY reason qlink comes up FIRST on search engines is because they are making a PROFIT at your expense and are willing to pay advertising and get into your face to LIE to you about what they are doing so they can trick you into signing up with them and then FORCING you to make a purchase. FFFF qlink.
7 months ago
Christopher Curtis Chamisal, NM
This company sucks. First they told me I was in their service area and turns out I wasnt. Then they sent me their SIM card. I explained to them when I signed up that I didn't get paid so it would take me a couple wks to get set up and they kept telling me I was gonna lose my gov. Benifits. Then their pr I've of devices went from free to 10.50 to 24.95 to 34.95. I ended u o havi n g to buy a $35 phone because I couldn't get they to their customer service. I never got the free phone or the tablet and when I got the phone I bought I found out that I did not get their service so I got stuck with a phone I couldn't use. I felt totally scammed and they never made it right.
8 months ago
Angus Khan Baltimore, MD
"Unlimited data" is completely false advertising. What Qlink really means is that they consider unlimited data to mean 30 gigs a month and for some people only 10 gigs a month. There are no asterisks next to their claim to validate or explain this and nowhere even in the terms of service does it say this. The government (meaning all of us who pay taxes) pays for this service which means tax payers pay for it so that through EBB program they can have unlimited data for things like Zoom schooling, checking health charts, etc, etc. They do not even throttle down your speed, they cut data off completely and then want you to pay RIDICULOUS amounts like 30 bucks for 1 gig of data or the like. This is what's known as "bait and switch". The owner did only 8 months of jail time for getting in an argument with his grounds keeper and then running him over with his car, if that's any indication of who you are dealing with! Don't forget the raid on the Qlink wireless headquarters last year by multiple federal agencies for other scamming they do. Assurance, Safelink and other companies at least tell you up front that your unlimited data is in fact completely limited. I have a feeling this bestcompany website here is possibly shilling for them but I cannot say for sure. I will know if this review keeps disappearing. Notify BBB, FBI and anyone else that will listen!
8 months ago
Review Source
Scotty Strother Richmond, VA
They said I qualified for free phone they said my phone and number could be transferred but for 3 weeks I had no phone had to buy a new phone and new service to call and check on my mother 89 lives alone nothing but trouble unbelievable truly unbelievable
5 months ago
Kasey H Dallas, TX
Was with Safelink. Was advised needed to upgrade phone but they were allegedly always out of the free upgrade phones. Service was horrible. Never got free phone, reps were all foreign and unintelligible. Qlink appears to be the same. So exasperated after 6 months. I don’t want bells and whistles. Just a working phone. Sure wish I would have read qlink reviews before ordering. Feel very leery they now have my credit card number. Supposed to get the $34 phone soon. We’ll see. Certainly have no high hopes.
7 months ago
Vito S. OK
Customer service is very slow. Alright I had to update as of March 31st 2022. I guess I needed an updated new phone too. First of all got a new SIM card put in the old phone nothing. Took forever to get a hold of someone in customer service. When I got a hold of someone in customer service she was real rude to me. New SIM card did not. She rudely said you got to a new cell phone for at least $35. I tried couldn’t get a new cell phone because you have to send prove of how much you make a year, social security card , I’d card well I haven’t heard anything back from Q link and no new phone. I got a Gmail from qlink I need to get re reapproved for free phone service I’m like what ?! I’m sitting here with no cell phone service new SIM card that don’t and no updated cell phone! I’m pissed and I send proof numerous times to qlink just too have free phone service. I can’t be hanging and waiting without a phone I had to go elsewhere buy a 60 dollar phone. $20 monthly plan. Qlink doesn’t help their customers and customer service is horrible. Thanks for cutting me off and leaving me hanging. Qlink never ever again:(😡😡😡😡😳
11 months ago
Betty Spotts Anderson, IN
Wow..seriously.. I have been on the phone at least 4 times with people today. I applied because I needed the service, which I had no problem.
Within 48 hours I received the SIM card. Now, they asked for information to confirm that my phone was compatible before sending.
So, I put the SIM card in and it says "invalid SIM card", so I call the 888 number, but wait... I couldn't call from the phone, because it stated " cellular network not working "...
I put my old SIM card back in and call, they go through this whole sales speil, they won't listen, I already have signed up, already approved, they sent me a SIM card, that says it's invalid..
Go through all the talk again about what is happening.. Then they tell me to call the 305#.. Seriously??
As I stated, I called like4 times, " their recorded, check it out ".. 4 times listening to rude people Not Listening!! Each time they said same things, have to listen to their speil.. I asked for a supervisor, was hung up on..
So, still no help..still can't use the SIM card..and they could care less..
I just want to have phone, without issues..
11 months ago
Jessica M Philadelphia, PA
Awful awful awful. From the false advertisement about unlimited data, to the actually cellular service, to the customer service. It’s all terrible service!!!
3 months ago
Peter Mayslak DC
On the 17th day the charging port died. The company refuses to honor their warranty. So does HP. STAY AWAY EVEN FOR FREE IT'S TERRIBLE. Now I'm stuck with them.
3 months ago
Curly Howard MA
The phone that I have is not the best in working good. It takes forever to power on and when using the keys they constantly stick. Phone is very ,very slow.
3 months ago Edited December 2, 2022
Donald Parnell Ocala, FL
When they say unlimited DATA, it's only 30 gigs wow! They won't tell you that up front, so they shut my data OFF, after 30 gigs,it slowed then completely shut off. Not mentioning data cap is deceitful, and this practice should be investigated. I would not have signed up had l known this.
6 months ago
Samantha Hedrick Douglasville, GA
They are terrible I was having problems with their service so I looked into other services when I did this they canceled my account with them. I thought I would just reapply no big deal, but then they told me I couldn't keep the phone number that I've had since middle school because they recycled my number. WTF!
8 months ago Edited July 22, 2022
Nickidee Chicago, IL
I was told due me not having another phone I can't change my number and I'm being harassed and if something happens to me my family will be following a a lawsuit behind it yall forcing people to have another phone and they live alone any other phone company allows you change your phone number without being on t phone this starting to be a bunch of bull
9 months ago
rodney martinez OH
It’s not unlimited. They lie and say it is to get the government money. Then they cut you off and tell you to buy more data at higher rates.
It’s a scam if you have lifeline. They are not trustworthy. They betrayed the gov lifeline laws.
They are over seas and loophole this. Stay away. We need to go back to America first. This is what happens when you give the country away.
9 months ago
Kenny Seaton Louisville, KY
My wife got a Q link cell phone. It won't charge properly. Charger gets really hot. We've been dealing with it since Nov. They just give us a run around. Refuse to fix the phone or give us another Free phone. They won't us to pay $ 35.00 4 a phone. But we was our phone is the problem. But won't give us one instead they want us to pay $ 35.00 for another phone. But we feel that we should get a free phone
9 months ago
Joyce Selapack Lancaster, NY
Horrible customer service ! Place is horrible even to work for , I heard the manager yelling at my rep as I asked to talk to a manager who flat out refused to get on the phone ! Nice … can’t understand these foreigners either from India ? Asked for English person and was refused that as well . Still not connected , I’m beginning to think there a scam . 4 hours and waste of my time and oh yeah the first rep hung up on me - long wait times to talk to complete retards that have to resort to a manual and more holds ! I’d never pay for this service
9 months ago
AshleyS Coker Bossier City, LA
Q Link is a good service for people that can't afford cell phone service plus all the bills that come in life but as far as it being good service in general it is not the phone works when it wants to or should I say the internet service works when it wants to the phone and text messages work when they want to most of the time that I look at my phone I'm having to see emergency calls only at the top of my screen my service as in my data will be out I always have an alert sent to me even after it's been refilled and it usually doesn't work unless I'm connected to a Wi-Fi somewhere when you called I try to get help you always get someone you have a hard time understanding and asked to speak to somebody else they refuse to send you anywhere else instead they stay on the phone and they will argue with you because no matter what you say or do they feel they are always right on everything I went for a week almost a week and a half actually without any kind of phone or Internet and called and called to try to get it resolved and nothing ever worked until finally one day a phone call I made I don't know what they found or what went on because I got no explanation or any kind of thing they are all I was told was your phone will be back on in 2 days. So based off anything I say anybody can take this or leave this but this is my honest and true opinion about q Link yes it's great for anybody that can't afford cell phone service due to the cost of living today bills miles to feed Etc cell phone is the last priority so this definitely helps with that said I leave this for anyone to judge for thierelves.
5 months ago Edited October 3, 2022
Majicbeans Seventy nine Brooklyn, NY
The worst decision I ever made it’s been a complete disaster I was without a phone for a month and a half because I partially fill out the qlink info to switch to there Mickey Mouse “company” but never completed it because it wouldn’t allow me to switch my adress. I emailed called left msgs saying hey I don’t want your service I can’t change my adress don’t send me a SIM card. I never could get a response so I never submitted the changing of service. I found out straight talk a tremendous company had the same assistance program and it was quick easy and on my way everything perfect then all sudden my phone won’t work. Qlink ported my number anyway and sent the SIM card to wrong adress. They are a disaster I saw their name and best company next to each other so I had to let everyone know that is not the case
1 year ago
Brandy Roberts Miami, FL
All the negative reviews are bc 1. It took months to get the tablet. I paid $20 for their basic obama type phone min storage and internet on that phone you can forget it. Then the tablet finally comes. And not even kidding ive tried to get it just on basically running and signed into google 2 weeks now. It literally type a letter to a word no lie 1-2 mina if it doesnt respond and ask to close the app or wait which takes another 10 -15 mins to start over or wait. Theres no sense. In even making junk like that. The money wasted in millions of them as well as mailing. Etc etc. This is insanity and waste or peoples time and money. Derelicts!
1 year ago
Mr Diaz
Few days after my application was approved, they notified me that there was an error in the information that I provided them. I fix it, but they continued insisting on the error. After fixing it about four times I noticed that the error was not my fault—someone else or the application system itself was changing my info. To solve that problem the last representative that attended me asked me permission to cancel my account, for me to reapply without mistakes—when the mistakes were not done by me. In that process they got from me my social security number and copies of my ID card, birth certificate, and Medicaid card. Now I wonder if it was all an identity theft scam.
1 year ago Edited January 12, 2022
bethford37 Newport, AR
This tablet does not work.
Also, the sim card was not ordered with the phone so I will not have the normal 14 days to test it. Since I have to decide without the Sim card and the phone doesn't work without a sim card; it will have to be returned.
The customer service is terrible. I called Q-link for help and the guy told me to Google it. He sounded irritated that I expected a 100.00 tablet to work well. I know for a fact that 30.00 tablets work far better than this one. Charging the government and the customer a combined 100.00 for this tablet is just fraud.
I want to return everything and switch my service to a different company. I need to cancel the service and I need a full refund on the phone.
1 year ago
Just About Had It Yakima, WA
Qlink is by far THE WORST phone provider on the planet. My service cuts in and out all day. I miss calls, texts don't come through, texts don't go out, the internet is just about useless because it disconnects every 12 seconds. I have to put my phone in airplane mode to "kick start" the internet. Picture messages are not even gonna happen, don't ask. Their service is so frustrating I spend more time trying to get my worthless phone to connect than I do actually using it. I would not recommend them to anyone unless you're trying to get fired from your job, or have a lot of friends that you REALLY want to avoid contact with. When you really need the phone all you get is an X where the bars are supposed to be. Worst phone company ever. I've tried multiple phones, ordered new sim cards, it's their shoddy service and not on my end. I live IN TOWN. Yet have service like I'm in a iron bank vault 300 feet underground. Trust me, DON'T USE THEM. Furthermore, they get government funds to distribute preexisting services. They don't provide, so they are pretty much leaching off the government, stealing money. Shame on qlink!!! And customer service is absolutely nonexistent. The idiots they put you on the phone with know less about phones than they do about the English language. Just terrible, unreliable, dishonest. The free tablet deal is a scam as well, they send tpu a "free tablet" then send you a bill for it!!! Not even joking! I hate qlink!
1 year ago
Dani Baltimore, MD
If I could give zero stars I would. I have been waiting almost a year for my new phone and tablet. The phone I currently have through them broke so I called in May 2021 and the rep told me my new phone and tablet will be mailed any day. Well it's November and I just called again only to be told that the promotion is over and I would not be receiving a phone. She said I have to now buy a phone. I asked why am I not receiving it because I have been waiting and got approved for promotion. She said there are a lot of people that won't be getting a phone now but that I would still be getting the tablet that's on backorder. I am so disappointed and will be seeing if I can go with another provider
1 year ago
RobyB2 Post Falls, ID
I've was with Qlink wireless since 2014 until today 11/9/21. I got unlimited texts, 1g data and 1500 mins of phone service contracted under Sprint. Which really sucked unless you were standing under a Sprint tower there were No Bars but unlimited texts worked out for communicating with my daughter . 2018 the spam calls started an unbelievable amount of calls I would return the call and I would get" sorry you have reached a number that is not in service blah, blah, blah
Got to the point where I barrowed a phone from a friend to use until I received a email in March that Qlink was sending me an upgraded phone w/sim card service contract with T-Mobile was on its way to me here it's November 2021 and they sent me a sim card no phone but I can purchase a phone What? Hell no .I counted today in the past 6 weeks I have added 281 spam calls to my black list of blocked numbers . I told them no way they can cancel my service then I read this article-
"Q Link Wireless, a provider of low-cost mobile phone and data services to 2 million US-based customers, has been making sensitive account data available to anyone who knows a valid phone number on the carrier’s network, an analysis of the company’s account management app shows." story continues ... Well no wonder I got all those spam calls . I am no longer a customer of Qlink wireless . I would check out any other wireless company other than QLink whos customer service sucks and do not care about their customers!!!
1 year ago
Avaelend Starks Ypsilanti, MI
Ignore that 1 star. In April 2021 I received email to confirm address to receive free phone and sim card for upgraded network. I did so and received order confirmation. Q link never fulfilled that order and it disappeared from my account after 3 months. July 2021, received another email again requesting address confirmation to receive free phone and sim card. I did so and received 2nd order confirmation and again Q Link did not fulfill order and order disappeared from my account. October 2021, received email notifying my that my phone will no longer work after Dec 15 and i need to again confirm my address. Only difference this time is that they expect me to buy a phone. I have been with Q Link for five years and never had a problem. However If Q link thinks that I am going to buy a phone after they twice defaulted on a contract (which is what an order confirmation is), and while under FCC, FBI investigation, they should instead start thinking lawsuits. Next step, FCC complaint and after that, new lifeline provider.
1 year ago
Melissa Royal Gary, IN
I was told I was to receive a upgraded 5g free in mail also broadband deal which consists of free tablet . I did all required and Q Link wireless continued to inform it's in mail. Or going to send off. For a whole entire year I waited. They has cut my service off phone I had and put on phone I was waiting to receive. So in process, I'm waiting without any phone at all. I am disabled and money has been very scarce. I has been still looking for employment using that phone. I lost communications with a lot of social and business. I was lost. They continued to tell me its cuz of "covid.". Now finally I call final time and I'm told the" gimmick " expired now I get no free phone no upgrade I have pay for one. And I was offered broadband tablet again. ITS A GOVERNMENT PHONE. IT'S FOR OUR ASSISTANCE!! Even when I was with tmobile they honor their word ,offers deals. It's wrong I'm angry and I have no phone. I'm sure the government donr honor this treatment. Come on now stop bullcrapping people. You never gave me my first upgrade. A Lie. You trying to rob people and receive your tax write off. Government codes. Signed angry mistreated hoodwinked bamboozled by Q Link phonless melissa. I demand little respect . This is no better than racism it's just dealing with economic . To get to point Q Link did me injustice. If not or purpose I apologize. Yet it seems everything done to me was purposely. I would not speak these things just to do it. It really bothered me. And Iwas offended. I felt I was treated like I was stupid and a piece of dust to wipe off of table. I gave all respect, if I felt I didn't, I apologized. Just acknowledge and correct your mistake, please. We all deserve respect. Especially in these times. I'm trying to get back to working. Just do me right.
1 year ago Edited October 11, 2021
Brittney Mac Gregor Louisville, KY
I wish I had actually read these reviews before signing up with Qlink. I have had a lifeline phone in the past with another company and had great service, so when I received a random email from Qlink, I decided to take advantage again since I was eligible again. I signed up May 2021. I used my own phone. I paid $100 to have it unlocked through a private party. Then, when I got there sim, the service was very sketchy and my voicemail was not working at all. After several calls and tickets, it took about 2 months before I was able to get working voicemail. All customer service reps I dealt with had heavy thick foreign (non American) middle eastern accents. I could not understand a word they were saying, especially since I'm hard of hearing. I kept getting passed around trying to find someone that could talk slowly and clearly enough for me to understand. I have received at least 50 text messages and 50 emails totaling 100, about signing up with the EBB benefits to get a free tablet, which I did. That was over 90 days ago. They keep telling me it's being shipped, but it's never come. I ended up switching my ebb benefits to ATT and got a cheap $50 Walmart tablet. Lastly, the actual cell services is TERRIBLE, the worst I have ever had, even back in the 90s my service was better than this!!! Constant dropped calls, calls that won't even go through to ring, and I am told that people call and call, but I never get any missed calls. It's ridiculous, I had to prove to my mother that I wasn't ignoring her, that it was my phone, by having her call me while I stood right next to her!!! It's awful! In my opinion, this is a foreign based company attempting to take advantage of American Government money. All I know is I will be transferring my lifeline service to another provider.
1 year ago
Mike Rutland, VT
Qlink is a terrorist company. I went back and forth between customer and technical services, for almost 4 months. The details are the same as many of the negative posts here so I won't bore you with all that. *******LISTEN TO ME QLINK CUSTOMERS*******
CALL OR WRITE THE FCC AND FILE AN OFFICIAL COMPLAINT. They have a very easy online form right on their website. Once the FCC contacted Qlink and subsequently replied to my complaint. I had my new phone within a week. The harassing and nonsensical emails stopped. A knowledgeable customer service agent calls ME with helpful and useful information and issue fixes that work. FCC
1 year ago
Sade b Oklahoma City, OK
DO NOT USE QLINK!!! I have been waiting for 3 months to get my new phone and SIM card. I have my phone order confirmation email and confirmation number from March 24th it is now the end of June! Everyday that I have tried to contact qlink wishing these last 3 months about my order they all say the same thing “your order will be shipped in 1 or 2 days” and STILL nothing has arrived I contact them at least once a week why has my phone and SIM card not arrived yet. Do not use qlink it’s you will never get your order. You will get the same response with no resolution, it will never get shipped out they just tell you it will while you wait for months and keep having to contact and not get your order. Find a better trustworthy company that cares to actually ship out your items dealing with qlink you will have no phone and no service. The worst phone company experience I have EVER encountered. I do not understand why they are still in business the low rating on the reviews speaks for itself.
1 year ago
Dennis K Spokane, WA
Link Wireless is a SCAM to take the government money! Their internet service is nonexistent, it literally was loading between 147KB - 189KB when trying to open up the internet to find a phone number for a local business. It is impossible to reach their customer service, you will have to wait a minimum of 2 hrs on the line that’s if you get lucky, but more likely 3.5hrs, not even exaggerating either! Their phone service is awful also, I constantly get dropped calls and very difficult to talk to someone when their voice keeps cutting off, and they struggle to understand me before the call gets dropped, I’ve had it with this company, I don’t even know how they are allowed to continue to do business with just about every single customer being unsatisfied for one reason or another. They have been sending me emails and text messages about a free tablet they are giving out with some government broadband service/program and asking me to confirm my mailing address, and after doing so says wait for shipping tracking number which I never receive and the tablet is never delivered, instead I continue getting the same email/text asking me if I’m interested in a free tablet and to confirm my mailing address, every week or every other week since about February or March. Qlink Wireless needs to be investigated because clearly this is a money/profit motivated company with almost no concern or regard for its customers, or care to change anything. I’m leaving QLink, and just wanted to share my distaste with others to warn anyone considering choosing QLink as their free wireless phone provider, there are many other companies to choose from, and any one of them is a better choice!!
1 year ago
Just Videos Medford, OR
Q link is a complete joke. Dont waste your time. I have been trying to verify my info with national verifier for the past 2 weeks. But the link in my profile is not working. I chat with them online and they keep saying to do this and that over. News flash if it aint gonna work the first time than its not gonna work the 2nd, 3rd time and so on. And when you call I was on wait for a hour when they said it was only gonna be 10 mins. Than when finally someone answers and all they say is hi and never asks you why you are calling. Thats if you can understand their chinese english accents. They told me I had to cancel my service with Assurance Wireless to get approved with Q link so I did and I still havent gotten approved yet.
1 year ago
Matt Miller Dallas, TX
This company is a scam... i transfered my number over on just a few days ago got told it went through and they activated my service. i tried to place a call didnt go through tried another number no go. got through to 611 and was told i was out of minutes on an unlimited minute plan um excuse me? also i have a 5g phone and the 5g sim card and there is 5g in my area but the phone has 2 bars of lte... how is that a thing when i would have full 4glte on metro by tmobile in the same area and would even get 3-full bars of 5g here? run from this comapny cus they will steal your info if you transfer from another service they will steal your number and if you are on another lifeline they will steal your service.
1 year ago Edited September 14, 2021
The SLP New Ellenton, SC
I'm giving QLink 1 star because 0 stars is not an option. THIS COMPANY IS THE ABSOLUTE WORST! I needed a new phone as the old one stopped working. Naturally, I attempted to use the website to switch devices (this was at one point the most convenient way to make changes, and I'd done it before, so I figured it would be easy). I was able to 'successfully' verify that my new phone was compatible and order a new SIM card via the site. I expected them to stop service on my phone because they always do this when you're receiving a new SIM/device. I hate it but accepted it as just one of those things. Reading other reviews, I'm reminded of my initial rage seeing as this is RIDICULOUS. Still, I thought, It won't be long now. I can last a week without service. I'll have my new phone set up soon." WRONG!!! WRONG!!! WRONG!!! WRONG!!! A few days later, I received my SIM card. I ATTEMPTED to activate it using the guide sent with the card. The process did not work. About a week later I received an email instructing me to activate it or lose my benefit. I called in and went through the same process with the automated system and a live agent who was supposed to transfer me to a different department then hung up. IDIOT!
The next call I made seemed to be answered by someone who was intoxicated or drugged. She literally could not talk (slurring her words) and passed out on the phone. I have attempted to call back multiple times over the past few weeks. I've been told by the automated system that my wait time was ten minutes, then one, then each time after, the call would be disconnected. I had already waited for three hours prior to this message on each call I made to them. Agents in the following calls are hanging up on us or simply need further training on how to use the system. I'm being sarcastic. They don't care and the government doesn't care either. I sent an email message detailing my ordeal and stated that if the card and/or phone does/will not work, it would be greatly appreciated and deemed more respectable and intelligent if someone would simply say so instead of being an unprofessional and lazy coward and hanging up the phone. So, thanks for NOTHING. These people are garbage!
1 year ago
Dana Warner Arlington, TX
BEWARE!!!! Q Link Wireless is NOT the only company that provides the Lifeline service there are other companies that also provide it...PLEASE DO YOUR RESEARCH AND WHATEVER YOU DO DO NOT CHOOSE Q LINK THEIR SERVICE IS HORRIBLE AND
THEY ARE CROOKS !!!!!! This company has the worst customer service I have ever seen. I was with them for about 5 months First due to their incompetence I lost my phone number that I had for over 10 years...I ported my number then a few days later my phone was shut off with no notification they couldn't verify my benefits so instead of calling me they disconnected my phone I got it straightened out but ended up losing my number then several months later I decided to buy a phone from them because the phone I brought in was not working good then a couple of days later they shut my phone off AGAIN!!! This time I couldn't get in touch with customer service because the wait times were anywhere from 4-8 hours I was able to get hold of the online chat service and I was told that they disconnected my current phone to send the new one and they wouldn't do anything about it would have to wait for the new phone...that was 3 days!!! I am a fall risk and can't go without a phone that long I live alone and if I get hurt I need to be able to call for help so I did some research and found out that they are not the only company that provides this service so when I received the phone that I paid $119.95 for I just returned it to them unopened and went to a different provider.. TRUCONNECT ... I returned the phone on April 1st and I was still not able to speak with anyone at the customer service number but I found a different number in the sim card information that was sent so I called that number and was finally able to get in touch with someone for the first time in about 6 weeks ..they are claiming that they have not received the phone back and I have proof the phone was received on April 7th...they are refusing to refund my money even thought they have the phone I have contacted them 3 times and each time I get a new lie...THIS COMPANY WILL TAKE YOUR MONEY IF YOU ARE NOT CAREFUL I am only giving 1 star because 0 stars is not an option
1 year ago
Paul D. Lubbock, TX
QLink sent a 5G upgrade sim card for my Lifeline smart phone they sent me because I'm on SSI Disability. Once installed it states "Invalid SIM Card" on screen. I put the old card back in to be able to call. I called many times, got put on hold many hours (236 minutes once), finally the tech girl said they would update in a few days. They updated the phone to NOT work any more. Now, I have no service at all. This has got to be the most incompetent 'company' I have ever known. I filed a complaint with the FCC since our government pays these morons to provide service. Stay away from QLink. Run away.
1 year ago
barrientes Tempe, AZ
Actually my phone was working fine until they forced me to upgrade to the 5G network now the phone does not work at all. I got the new SIM card and have spent so far 12 hours either on hold or talking to non-helpful people. Still does not work. Now the old SIM card does not work either. Currently on hold going into the 3 hour this time around as I type this. I am on Hospice and terminal. I need this phone fixed. They promised me a new tablet for upgrading. I better get it after all this crap. I may just order new phone and hope it comes with the 5 G. They say the 4 G will not work after April.
1 year ago
