Total Auto Protect offers three extended service contracts. It is dedicated to offering quality client service. This shows because Total Auto Protect is not a third-party seller. Its clients can work directly with Total Auto Protect throughout the time they have an extended warranty.

Total Auto Protect Warranties also include benefits like roadside assistance, locksmith services, trip interruption coverage, and rental car reimbursement.

Customer Review: John Fisher from Milwaukee, WI

"Very happy with the overall experience, simple signing process after a quick quote. Nice people at the end of the line, small premium and small deductibles. Would recommend!"

View Total Auto Protect Reviews

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The Good

Three Coverage Options
Plan Features and Perks
Dealer Services

Three Coverage Options

Total Auto Protect offers its clients three protection plans:

Total Plus
Total Convenience
Total Premier

The Total Plus vehicle service contract covers repairs for the engine, transmission, drive axles, electrical systems, cooling, brakes. Additionally, it offers coverage for parts and labor.

Total Convenience covers the same things as the Total Plus plan. It also includes coverage for All-Wheel Drive (AWD) and steering.

Total Premier offers all the coverage the Total Convenience extended warranties offer. It also includes additional coverage for heating, air conditioning, fuel system, Anti-Lock Brake System (ABS), hi-tech electronics, the supercharger, and the front and rear suspension.

Plan Features and Perks

Total Auto Protect clients can get their car fixed at any ASE-certified mechanic location, which makes it convenient for clients to find a mechanic they trust.

Total Auto Protect also offers its clients a 30-day money-back guarantee and a price match guarantee. These guarantees help clients get the best price for the coverage they need.

Total Auto Protect is not a third-party seller, which makes it convenient for clients to purchase a plan, ask questions, and file claims easily directly with Total Auto Protect.

All of Total Auto Protect’s protection plans include the following:

Roadside assistance
Trip interruption reimbursement
Rental car reimbursement
Locksmith services

These features help keep clients safe on the road. The trip interruption and rental car reimbursement also protect clients’ finances. These features offer reimbursement for accommodations or rental car fees in the event your car is in the shop for covered repairs.

Dealer Services

Dealers can become Total Auto Protect Resellers and include Total Auto Protect warranties with their car offerings. Total Auto Protect offers customizable coverage for new and used vehicles. It also offers coverage for cars up to 150,000 miles.

Extended warranties can add value to car buyers, which is advantageous for car dealers. Interested dealers should reach out to Total Auto Protect directly for more information.

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The Bad

Limited Online Cost Information

Limited Online Cost Information

Total Auto Protect does not offer general cost information on its website. This is fairly common for the industry because the price varies depending on the contract length, car mileage, and the car’s make and model.

While clients can receive a quote for their car online, it would be nice to have general cost information available. Interested car owners will need to reach out directly with their car’s make, model, and mileage for a quote.

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The Bottom Line

While there is limited cost information available online, Total Auto Protect offers good coverage options. These plans are customizable, which makes it easy for clients to find an affordable plan.

With a Total Auto Protect vehicle service contract, clients can choose any ASE-certified location for repairs. This allows car owners to use mechanics they trust.

Total Auto Protect service contracts also include roadside assistance, locksmith services, and trip interruption and rental car reimbursement. Total Auto Protect is an extended warranty provider worth considering.

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User Reviews

Star Rating

4.4

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172 Reviews

Review Breakdown

5 grade

78%

4 grade

3 grade

2 grade

1 grade

13%

Sentiment Criteria

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Quality

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Service

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Trustworthiness

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Mike M

I wish I could give a rating lower than 1. This company is truly the worst of the worst. Before purchasing a policy for my Maserati, I confirmed that things like the radio, speakers, screen, engine, started, etc were all covered and was told they were. Well, about one year later, my car experienced some type of electrical malfunction that left the radio, screen and one speaker not functional. They completely denied all 3 claims. So, in Feb '24 I emailed (as per the contract) to cancel but as of today (10/29/24), I still do not have my refund. They will look for every possible "exclusion" so as to exclude whatever you need replaced/repaired and then if/when you demand a refund, they take forever. I've been trying to cancel my warranty for over 8 months and still don't have a refund. It took them six months to get me the cancellation form and then they say on the cancellation form that it can take 60 BUSINESS days for a refund....that's 3 months. The owners of this company must truly be the scum of the earth. They take advantage of those who trusted them. RUN. RUN. RUN!!!! And NEVER consider Total Auto Protect. They are some of the best scam artists I have ever encountered in my 60 years. Run and do not look back!!!

3 weeks ago

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Mark McIvor

This is the worse company I have ever done business with. I sold my car and cancelled the TAP policy on July 22, 2024. TAP quickly replied that I was due a refund of the unused premium. They charged a $250 and $50 fee to cancel the policy. Per their own email, they had 60-days to return my premium. As of over 90-days now, they have not returned the premium, answered a phone call, responded to an email or anything. Every time I call them, their phone answering system times out and directs you to leave a message. Problem is they do not know how to return a phone call. The only time I got someone to answer the phone is when I called their sales department. They are always willing to sell you a policy. Based on my experience that is where their service stops. I only selected one star because there are no negative numbers. This company sucks at the lowest level.

4 weeks ago

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Paul Rowney

Well the company I'm dealing with called Total Auto Protect is not the one of all the rave 5* reviews. Mine is one who doesn't return countless calls or emails-that's if they condescend to pick up the phone at all. As for my claim...well buyer beware, because what they DON'T cover is way more extensive than what they do. Check their policy VERY CAREFULLY you will discover that their coverage is highly selective-to the point of being almost worthless. Anyway my claim was eventually agreed, after weeks if not months, of zero communication and the promise of a check 'within two months.' (In contrast to the 30 seconds it took them to take the premium from my credit card). So today, nine weeks later, and after 45 minutes holding on the phone and never talking to anyone that could help, here's my take on the Total Auto Portect. DON"T GO NEAR THEM!

1 month ago

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Joseph Whittington

The WORST. NEVER USE. They do not pick up the phone. If you are thinking, just call and try to talk to the claims department. YOU WILL NEVER TALK TO ANYBODY

3 days ago

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Verified Customer

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Joseph Stancy Orlando, FL

Can't get the documents that tell me what and what is not covered how to file claim etc I got called back as soon as they got my message and took care of getting the documents I requested They are very responsive to my needs and so far things have been fair and responsive

3 years ago Edited September 14, 2021

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Brian Carroll

Avoid at all cost!!! Total Auto Protect out of DE is a complete scam. ALL positive reviews are from the owners using made up names. They are under investigation for Insurance fraud. *****STAY AWAY*****

3 weeks ago

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Scott Plum Houston, TX

My 2014 Bentley Flying Spur stalled while I was driving on the highway going about 80mph, I was able to roll off the highway safely and had to get towed because the vehicle wouldn't start. I like that Total Auto Protect let me use my Bentley dealership. The whole process did take a couple weeks because total sent the dealer their own parts, it was reasonable since the dealer was charging more than double for the same factory parts that they sent. They also gave me reimbursement for the tow that I paid for out of pocket so I'm satisfied with the company. I'm happy I purchased the coverage last year.

1 year ago

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Phyllis Green Laguna Beach, CA

I looked you up myself on the Internet. I liked your high ratings. I liked the way your Representative, Jason, spoke with clarity and complete details on the benefits available to me by going with your company. He was thorough, open and answered all the questions I had on my mind before I even asked them. Jason was so knowledgeable and knew what I wanted to know. He gave me a since of confidence & trust that I knew I was going to want to buy into your services because I would get the complete full protection I wanted to have for my Volkswagen Beetle. I was also impressed with Jason's demeanor....Never felt pushed! I simply felt your company was the company I wanted to be with. I felt Safe, Secure & Confident in my decision to choose you. Thank you, Phyllis Green

2 years ago

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curtis lawson Corona, CA

I researched different companies to cover my vehicles and decided to go with Total Auto Protect. Once I was contacted by a Total Auto Protect representative, I knew I had made the right decision. The representative, Jason, was highly motivated and knowledgeable. He did not try to push the policy on me or any unneeded coverage. He found different discounts, such as Veterans and multi vehicles discounts. I found the cost of the policies to be reasonable, so I actually purchased two policies. All contact with Total Auto Protect has been nothing short of amazing! Thanks Total Auto Protect.

2 years ago

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Robcut1 Jupiter, FL

I own an exotic car and needed an extended warranty. Total Auto Protect popped up on a google search and I called in for a quote. I spoke with Jason who was very accommodating and thorough offering me several options to accommodate my specific requirements. Specifically, more money upfront for a longer policy but less costly per year and with a pro-rated refund contract. He also went to bat and found additional discounts. Even more surprising was when I called in a few days later and spoke with Jason again. I decided to trade in my car after all and told him that I would be canceling the policy. Without any hesitation and the utmost professionalism, Jason told me to simply email the company with the policy number and made me feel completely at ease with the cancellation. He said to continue to keep his contact number and would remain my personal contact for any needs I may have in the future. All companies should be so understanding. Thank you Jason!!

3 years ago

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Josh Garland, TX

My wife and I were shopping around to find a grade A company that would take over on our factory warranty after it had expired. After researching 4 companies two companies responded quickly the first one was Total Auto Protect. After talking with the sales manager Bryan he explained everything that each of there plans covered, and recommend a plan for us that was excellent for our new vehicle. Plus they also gave us a Military discount for the deductible of the plan. The second company could not even come close to the price for the warranty and deductible price of the plan. Thank you! Total Auto Protect

5 years ago

Reply from Total Auto Protect

Hey Josh, Total Auto-Protect appreciates your positive feedback. We strive to provide the best customer experience to every customer Thank you for your service!

Jul. 1st, 2019

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ramon leak

There are literally dozens of complaints from past customers who canceled their service early for various reasons, only to have this company refuse to pay the refund. I am one such customer. I canceled in February of 2024. After numerous phone calls and countless empty promises I received no results. They even lied and said it should have been returned to my original payment method. After which I was promised a check in the mail. I was placed on hold and left there for 15-20 minutes at a time, repeatedly, passed from department to department, and ultimately hung up on. Despite writing a letter to make them aware of my intentions, I received no response. I was subsequently forced to file a complaint with the Better Business Bureau, and to this day, I have yet to receive any resolution or even a phone call. I fear I will have no other choice but to sue this company in small claims court to retrieve my almost $3000. I do not recommend this company to anyone. Their behavior is unscrupulous and far from professional. I dread to think what would happen if you actually had to make a claim.

5 months ago

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Carolyn J Scott West Sacramento, CA

I am new with TAP but I believe I did enough due diligence in making my decision. Sam T didn't know if I was going to sign with them or not but he was patience and reassuring in my quest for the best service I could get. I have not used the service but I am confident I will be completely satisfied if, or when, I have to rely on the service from this contract.

1 year ago

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Michael Dawson JI

I noticed the water pump on my tahoe started leaking when I was at kroger picking up groceries. So I took it to my chevrolet dealership. Ike in claims in great! He was helpful in answering questions and letting me know the process of submitting the claim. I was able to pick up my car 2 days later. I am considering getting a plan to also cover my 2013 lexus

1 year ago

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Victor Horan Chicago, IL

I found Total Auto Protect searching around online for warranty options for a Range Rover that I bought. They seem to be a reputable company from what all the reviews that I've seen. I went ahead and purchased the total premier, Sam got me a great deal on there highest level of coverage. I hope I never have to use it but the peace of mind is really valuable to me.

1 year ago

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Chris Yun Santa Clara, CA

Zach was the sales rep who helped me. Very professional and detail oriented and no hassle process throughout multiple topic discussions all the way through finalizing the plan purchases. Yet to use their warranty yet as I’m just going to be purchasing the car tomorrow, but overall pleasant experience so far and would recommend to anyone who’s looking for warranty on their vehicles with expired warranty

2 years ago

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EB H

UPDATE after my previous review.Im giving 4 stars for effort. Total Auto Protect customer service called me. The person who called was pleasant to talk to and understanding. My frustration with their policy still remains. However, I have to recognize their effort's to ameliorate the situation, and their customer service quality. They offered to "look" further and make some kind of courtesy payment. I just wished I didn't have to send emails and complain. I understand te fine print has to ALWAYS be read very carefully. The lingo of this type of contracts are confusing. I hope everything will be solved. I know that I will have to pay part of the repair. My question is: Is it fair.?

2 years ago Edited February 23, 2022

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Ben Bucchi St. Petersburg, FL

Hello, I recently purchased an extended warranty from this company after checking their reviews and learned that they are half the cost of the dealer warranty that I've been purchasing over the past many years. I spoke with John M & he was pleasant & helpful in trying to find all the savings available to me. I hope I never need to use it but feel comfortable in my decision to purchase this protection. Thank you

2 years ago

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John Piazza Port Richey, FL

I had the pleasure of dealing with Zack Hill who was extremely accommodating and knowledgeable. He offered specific recommendations within a long list of coverage choices that were perfectly matched to my personal situation along with a clear explanation as to how they benefitted me. This is my first experience with Total Auto Protect and I couldn't have asked for a better start to a new relationship.

3 years ago

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Daniel Barmore Elgin, TX

What I liked about the process was the speed, there is nothing wrong with the Car but it is over ten years old and things could start happening anytime, it's nice to know I have a good warrantee program on a car this age with this many miles (82,000). The service was fast and complete within two days, the service rep was very professional and knew everything about the process, seemed like a seamless service, it feels good to know I am covered.

3 years ago

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ollie martin Imperial, MO

So far my experience has been great. The real truth will come if I ever have to use this. It's hard to answer the quality of product , or value for money, customer service or trustworthiness, since all these things are developed over time and use of the product. How can ANYONE answer them honestly if they just met or started, like I have, but like I said the time will tell, if and when I have to use your product. I do hope that you understand.

3 years ago Edited September 14, 2021

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Joan Bordeau Tampa, FL

I wasn't planning on purchasing a protection auto plan just browsing! I did call & was very impressed with the coverage a lower deductible than other plans & with options I didn't have with the TV plans I often saw ! My vehicle is a 2002 but in good shape engine wise & I plan on keeping it that way! Plus I can cancel my road assistance coverage that I currently pay for including car rental coverage since that is included with this plan a nice bonus! Jason was the guy that took my call was happy he did!

3 years ago

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Mark Oakley Utica, NY

We purchased an extended warranty thru Harley Davidson and were charged more thank originally quoted. We decided to check around to see what else there was out there. After reading dozens of happy reviews from other customers we checked with Total Auto Protect. Jason called us with a quote of over 700.00 less than Harley Davidson for the same coverage and a lesser deductible. Jason was very pleasant a knowledgeable. We hope to not have to use our new extended warranty but if we do we are confident that we will receive the same great service we read about in so many reviews.

3 years ago

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Ronald Melendez The Bronx, NY

Total Auto Protection was the ONLY company willing to help me insure my high end 2009 Range Rover Sport. I was very pleased that they were willing to do so, and that they were flexible in my payment method. If I was being honest, I haven't had a need to exercise my coverage protection plan so I won't be able to know how good they really are until I actually need them. But I figure at this point, they've earned my trust until they prove otherwise. 5 Stars...

3 years ago Edited September 14, 2021

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Luciano Lucy Dallas, TX

I had issues with my credit card and I forgot to call and update the number that total auto protect had on file. I had missed my monthly payment by over a week so i called them to explain what happened. They were very nice and made sure my coverage was still in effect. They told me to not worry about it -- they deferred the payment since Ive always had such a great payment history with them. These guys are a class act and I mean it!

4 years ago

Reply from Total Auto Protect

Thanks, Luciano, we are always here to help. Thank you for your positive and kind words!

Sep. 17th, 2020

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John Rodriguez Short Hills, NJ

I have had my extended warranty on my Chevy Impala with Total Auto Protect for a little over a year now and they have been absolutely fantastic so far. I have to give credit where its due, because their customer service is great. I got a great price on my warranty it has definitlety come in handy more than a few times. I will continue to be a customer with them for a long time.

4 years ago

Reply from Total Auto Protect

Hi John, Total Auto-Protect appreciates your positive feedback. We strive to provide the best customer experience to every customer!

Sep. 17th, 2020

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Anthony Flarro Duncanville, TX

Bill was the sales representative who assisted me with getting extended warranty coverage on my 2012 BMW X3. He was not pushy like a lot of the other companies who contacted me after i filled out for a quote. He explained how the Total premier package works and what it covers and I made the decision that this is the company i want to work with based on their level of knowledge and customer service. I really enjoyed speaking to Bill. Thank you Guys!

5 years ago

Reply from Total Auto Protect

Thank you for your kind words. We really appreciate your feedback Anthony!

Sep. 23rd, 2019

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David P Las Vegas, NV

Was content with the value I was cited and the advantages that accompanied it, will without a doubt call when I get another vehicle. saw your advertisement on TV and the clients that gave their assessment of Total Auto Protect administrations I was satisfied. It is consoling to realize that on the off chance that I have vehicle inconvenience the cost is just a $100.00 deductible.

5 years ago

Reply from Total Auto Protect

Hi David,

Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Aug. 1st, 2019

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Rebecca Moore Phoenix, AZ

I am very happy with the service I received from representatives in Total's customer service department. My car broke down and I had to get it towed to the nearest repair shop. I contacted customer service and Stephanie was very nice. She worked with me to easily file my claim, and after that, the company handled everything with the repair shop that my car was checked into. My car was fully functioning in just two days, and I was only responsible for my small deductible. Thank you so much for the service!

5 years ago

Reply from Total Auto Protect

Hi Rebecca, Thank you for choosing Total Auto Protect we are always here to help and look forward to assisting you again!

Jun. 26th, 2019

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Amber Atlanta, GA

Ryan was very professional and patient with me when I had lots of questions to ask about how the program worked. He was efficient at getting my answers and giving me a great deal and working with me. I just signed up. This is what true customer service is. Talking to a real human, not some automated robot system. Thank you, Ryan, for being so pleasant and helpful. I wish all CS reps would follow his steps in successful calls.

5 years ago

Reply from Total Auto Protect

Hi Amber, Total Auto-Protect appreciates your positive feedback. We strive to provide the best customer experience to every customer!

Jun. 19th, 2019

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BS Brooklyn, NY

I have an older car and the warranty on it was up and I really wanted to keep it because we have some sentimental value to it. My husband has always done upkeep on it and he tried to make sure that after he was gone, I wouldn’t have any kind of problems with the car. So we decided to get this plan. I was pleased with their customer service. They would call back if they tell me they'd call me back. We wanted some pricing and information and they called me back, the gentleman was very helpful, and friendly.

5 years ago

Reply from Total Auto Protect

Thank you for your positive feedback. Welcome to Total Auto-Protect!

Jun. 17th, 2019

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Deven Wilson Merritt Island, FL

I switched to Total Auto Protect for various reasons, but I’ll just name a few. The customer service was the biggest reason. I could barely get a hold of a representative from my old insurance provider. It was like pulling teeth trying to get questions answered of any sort. With Total Auto Protect, the customer service feels more natural and less forced like I’ve experienced in the past.

5 years ago

Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority

Jun. 17th, 2019

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Rita H

I was purchasing a used car. And I did a Google search and pulled up three extended auto warranty providers. I researched between the three and Total Auto-Protect had the best rates at that time. Everything went okay and smoothly with my experience with their reps. I understood what they were saying and didn’t have any questions. Also, making payments was fairly easy.

5 years ago

Reply from Total Auto Protect

Thank you Rita. Welcome to Total Auto Protect!

Jun. 17th, 2019

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Ron Druzen Englewood, NJ

I just wanted to write and say how glad I am that I chose to purchase an extended auto warranty from Total. It is a great warranty and it is well worth it. The representatives were extremely kind and helpful when I needed them. They will walk you through the process and answer any questions. They even came to help me when I locked my keys in the car. I would highly recommend them to anyone and everyone.

5 years ago

Reply from Total Auto Protect

Thank you Ron for your positive feedback!

Jun. 17th, 2019

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Jerome Wallace Freehold, NJ

I am so happy that I explored my options for an auto warranty.i found exactly what was needed at total 24/7 customer service and roadside assistance.they make it very easy to understand and what all is covered. They go out of their way to help you. I highly recommend that you purchase a extended warranty with total auto protect. They are there for towing and repairs I am happy!!

5 years ago

Reply from Total Auto Protect

Thank you for your confidence in our business, we look forward to working with you.

Jun. 17th, 2019

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Michelle Carreiro

BUYER BEWARE !!!!! Claims doesn't answer phone calls or emails - it's Impossible to get a response from them. Paid in full for a premium package almost two years ago and now we are having major issues with my vehicle; Myself or Chevy can't get a hold of anyone at Total Auto Protect to approve the claim. This is FRAUD !!! SO FRUSTRATING !!!! BUYER BEWARE - SCAM COMPANY FOR SURE.

5 months ago

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Total Ripoff

Absolutely the worst company to deal with. They will be very helpful to sell policies but wont service them. Advised can cancel policy which I did. Company claims check has been sent 4 times! Have had 45 contacts with this company and never can get a answer to questions. Supervisor Charles assured would take care of issue on 4 occasions and still not resolved.

5 months ago

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Morgan Ramsey

They literally cover nothing that your purchased warranty packet clearly states. This is the 2nd time I have tried to reach out for an issue with my car. They say they have system issues and that is why they take so long to respond. They will never respond to your emails. When you call in and a lady takes your name and number, they will never call you back. When your dealership sends in the claim, you have to call in yourself every day and pray you actually catch someone on the phone. They will tell you they will call your dealership later, and they won't. Then when you finally get them to call your dealership, they will deny everything and make up lies as to why it is denied.

6 months ago

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Verified Customer

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James H Sandino Los Angeles, CA

I just purchased the policy, so I do not yet know how Total Auto will be if I submit a claim. But my response is solely on the sales person. He was helpful.

2 years ago

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Susan Anderson Chicago, IL

I didn't have a warranty on my wrangler and while I was at the dealership, one of the guys recommended total auto protect. The representative offered me a great deal because I'm a veteran and the protection plan can save me a lot of money.

1 year ago

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Kristie Stevens Charlotte, NC

I had a recent claim with Total Auto Protect. Their warranty helped me get my drive axle fixed. I did end up waiting a few days but they paid for the rental car. Their claim department was easy to work with. I have their warranty plan for the last three years now and so far no issues. Keep up the excellent work!

1 year ago

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William Burger San Francisco, CA

Jason was so pleasant to deal with. Everything went fine, I look forward to receiving the packet in the mail. I was buying a used 2014 Porsche 911 and the dealer was not able to offer a warranty on it so they recommended I get a plan with Total Auto Protect. Jason made the process very smooth and easy and was able to help getting me signed up.

1 year ago

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James Manuel Denver, CO

The Customer Service Representative Jason W was absolutely phenomenal to work with. The overall experience of purchasing the Extended Protection was absolutely great. As anyone can tell you, that is usually not the case. You can absolutely feel that the company cares about the employee and the way that they project themselves.

2 years ago

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Apriana Phelps Minneapolis, MN

I purchased my warranty with Jason W and he was helpful answering all of my questions and gave me peace of mind with purchasing my car. I received a quote that was 3x less of what the dealer was offering. Great customer service!

2 years ago

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Art Kingwood, TX

Jason was very professional, knowledgeable, and polite. I enjoyed working with him on this purchase. He was very patient with all my questions, and always called me back within 10 minutes when he was unavailable for my phone calls to him. The policy I purchased is very comprehensive, but a little expensive, but probably worth it since I am covering a used Mercedes-Benz.

2 years ago

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Tupper Baker Knoxville, TN

This rating is simply about the representative that helped me. Did a great job of explaining the product. It was easy to sign up and get the protection started. So I have never used the product but after research I've decided to give it a whirl.

3 years ago

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Steve & Elizabeth Portland, OR

Setting up the policy was a breeze. Jason W was courteous, professional, and super easy to work with. We hope we never need to use our policy, but if the service we've received thus far is any indication of how claims will work, we are confident they won't disappoint. The discount was a bonus!

3 years ago

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Henrique De Paoli Pleasant Hill, CA

I was pointed to TAP by customer reports and reached Matthew, who worked with me to have a customized plan that suited my needs and flexibility requirements, highly recommended. Can't commend on claims/responses (and hope I won't, ha!).

3 years ago

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Camille Cincinnati, OH

Matthew provided a level of customer service that exceeded my expectations. His professionalism was first rate. When you decide to go with Total Auto Protect - ask for him personally - but, if he is any indication of others on staff - I'm certain you'll be happy. Camille Haamid

3 years ago

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Dennis Forster Pensacola, FL

I signed with Total Autoprotect because they had the protection plan I was looking for and the cost was very reasonable. Their service rep. was very knowledgeable and professional. I will recommend them to anyone looking for a extended warranty plan. Thank you, Dennis F.

3 years ago