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Total Auto Protect

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148 User Reviews

6.4

Overall Score

LAST UPDATED: July 8th, 2022

Total Auto Protect offers three extended service contracts. It is dedicated to offering quality client service. This shows because Total Auto Protect is not a third-party seller. Its clients can work directly with Total Auto Protect throughout the time they have an extended warranty.

Total Auto Protect Warranties also include benefits like roadside assistance, locksmith services, trip interruption coverage, and rental car reimbursement.

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Customer Review: John Fisher from Milwaukee, WI

"Very happy with the overall experience, simple signing process after a quick quote. Nice people at the end of the line, small premium and small deductibles. Would recommend!"

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The Good

  • Three Coverage Options
  • Plan Features and Perks
  • Dealer Services

Three Coverage Options

Total Auto Protect offers its clients three protection plans:

  • Total Plus
  • Total Convenience
  • Total Premier

The Total Plus vehicle service contract covers repairs for the engine, transmission, drive axles, electrical systems, cooling, brakes. Additionally, it offers coverage for parts and labor.

Total Convenience covers the same things as the Total Plus plan. It also includes coverage for All-Wheel Drive (AWD) and steering.

Total Premier offers all the coverage the Total Convenience extended warranties offer. It also includes additional coverage for heating, air conditioning, fuel system, Anti-Lock Brake System (ABS), hi-tech electronics, the supercharger, and the front and rear suspension.

Plan Features and Perks

Total Auto Protect clients can get their car fixed at any ASE-certified mechanic location, which makes it convenient for clients to find a mechanic they trust.

Total Auto Protect also offers its clients a 30-day money-back guarantee and a price match guarantee. These guarantees help clients get the best price for the coverage they need.

Total Auto Protect is not a third-party seller, which makes it convenient for clients to purchase a plan, ask questions, and file claims easily directly with Total Auto Protect.

All of Total Auto Protect’s protection plans include the following:

  • Roadside assistance
  • Trip interruption reimbursement
  • Rental car reimbursement
  • Locksmith services

These features help keep clients safe on the road. The trip interruption and rental car reimbursement also protect clients’ finances. These features offer reimbursement for accommodations or rental car fees in the event your car is in the shop for covered repairs.

Dealer Services

Dealers can become Total Auto Protect Resellers and include Total Auto Protect warranties with their car offerings. Total Auto Protect offers customizable coverage for new and used vehicles. It also offers coverage for cars up to 150,000 miles.

Extended warranties can add value to car buyers, which is advantageous for car dealers. Interested dealers should reach out to Total Auto Protect directly for more information.

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The Bad

  • Limited Online Cost Information

Limited Online Cost Information

Total Auto Protect does not offer general cost information on its website. This is fairly common for the industry because the price varies depending on the contract length, car mileage, and the car’s make and model.

While clients can receive a quote for their car online, it would be nice to have general cost information available. Interested car owners will need to reach out directly with their car’s make, model, and mileage for a quote.

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The Bottom Line

While there is limited cost information available online, Total Auto Protect offers good coverage options. These plans are customizable, which makes it easy for clients to find an affordable plan.

With a Total Auto Protect vehicle service contract, clients can choose any ASE-certified location for repairs. This allows car owners to use mechanics they trust.

Total Auto Protect service contracts also include roadside assistance, locksmith services, and trip interruption and rental car reimbursement. Total Auto Protect is an extended warranty provider worth considering.

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Star Rating

4.7

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149 Reviews

Review Breakdown

5 grade

87%

4 grade

7%

3 grade

1%

2 grade

1%

1 grade

4%

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Quality

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Service

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Phyllis Green Laguna Beach, CA

I looked you up myself on the Internet. I liked your high ratings. I liked the way your Representative, Jason, spoke with clarity and complete details on the benefits available to me by going with your company. He was thorough, open and answered all the questions I had on my mind before I even asked them. Jason was so knowledgeable and knew what I wanted to know. He gave me a since of confidence & trust that I knew I was going to want to buy into your services because I would get the complete full protection I wanted to have for my Volkswagen Beetle. I was also impressed with Jason's demeanor....Never felt pushed! I simply felt your company was the company I wanted to be with. I felt Safe, Secure & Confident in my decision to choose you. Thank you, Phyllis Green

1 month ago

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Chris Yun Santa Clara, CA

Zach was the sales rep who helped me. Very professional and detail oriented and no hassle process throughout multiple topic discussions all the way through finalizing the plan purchases. Yet to use their warranty yet as I’m just going to be purchasing the car tomorrow, but overall pleasant experience so far and would recommend to anyone who’s looking for warranty on their vehicles with expired warranty

1 month ago

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James Manuel Denver, CO

The Customer Service Representative Jason W was absolutely phenomenal to work with. The overall experience of purchasing the Extended Protection was absolutely great. As anyone can tell you, that is usually not the case. You can absolutely feel that the company cares about the employee and the way that they project themselves.

1 month ago

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curtis lawson Corona, CA

I researched different companies to cover my vehicles and decided to go with Total Auto Protect. Once I was contacted by a Total Auto Protect representative, I knew I had made the right decision. The representative, Jason, was highly motivated and knowledgeable. He did not try to push the policy on me or any unneeded coverage. He found different discounts, such as Veterans and multi vehicles discounts. I found the cost of the policies to be reasonable, so I actually purchased two policies. All contact with Total Auto Protect has been nothing short of amazing! Thanks Total Auto Protect.

7 months ago

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EB H

UPDATE after my previous review.Im giving 4 stars for effort. Total Auto Protect customer service called me. The person who called was pleasant to talk to and understanding. My frustration with their policy still remains. However, I have to recognize their effort's to ameliorate the situation, and their customer service quality. They offered to "look" further and make some kind of courtesy payment. I just wished I didn't have to send emails and complain. I understand te fine print has to ALWAYS be read very carefully. The lingo of this type of contracts are confusing. I hope everything will be solved. I know that I will have to pay part of the repair. My question is: Is it fair.?

6 months ago

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Ben Bucchi St. Petersburg, FL

Hello, I recently purchased an extended warranty from this company after checking their reviews and learned that they are half the cost of the dealer warranty that I've been purchasing over the past many years. I spoke with John M & he was pleasant & helpful in trying to find all the savings available to me. I hope I never need to use it but feel comfortable in my decision to purchase this protection. Thank you

7 months ago

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Joseph Stancy Orlando, FL

Can't get the documents that tell me what and what is not covered how to file claim etc I got called back as soon as they got my message and took care of getting the documents I requested They are very responsive to my needs and so far things have been fair and responsive

1 year ago

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Carolyn

One of the things I like best is you are rated 10 out of 10 ratings for your extended warranty protection and had the amazing $750.00 discount special plus Zach H, my representative provided a military veteran's discount with a zero dollar deductible which I very much loved too. And will also receive an extra month free. Zach did excellent job providing info & explaining you do not use middleman like Endurance does. And you work with all dealerships in the USA & Canada.

4 months ago

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Verified Customer

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James H Sandino Los Angeles, CA

I just purchased the policy, so I do not yet know how Total Auto will be if I submit a claim. But my response is solely on the sales person. He was helpful.

7 months ago

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Apriana Phelps Minneapolis, MN

I purchased my warranty with Jason W and he was helpful answering all of my questions and gave me peace of mind with purchasing my car. I received a quote that was 3x less of what the dealer was offering. Great customer service!

7 months ago

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Art Kingwood, TX

Jason was very professional, knowledgeable, and polite. I enjoyed working with him on this purchase. He was very patient with all my questions, and always called me back within 10 minutes when he was unavailable for my phone calls to him. The policy I purchased is very comprehensive, but a little expensive, but probably worth it since I am covering a used Mercedes-Benz.

7 months ago

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Michael steven egna Windham Center, ME

John M was professional, courteous and up front about everything we discussed. he was willing to work with me regarding coverage and terms without me feeling pressured. it was a pleasure to work with him. i only hope the coverage is as explained if and when i may need service. thank you

4 months ago

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John Piazza Port Richey, FL

I had the pleasure of dealing with Zack Hill who was extremely accommodating and knowledgeable. He offered specific recommendations within a long list of coverage choices that were perfectly matched to my personal situation along with a clear explanation as to how they benefitted me. This is my first experience with Total Auto Protect and I couldn't have asked for a better start to a new relationship.

10 months ago

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Daniel Barmore Elgin, TX

What I liked about the process was the speed, there is nothing wrong with the Car but it is over ten years old and things could start happening anytime, it's nice to know I have a good warrantee program on a car this age with this many miles (82,000). The service was fast and complete within two days, the service rep was very professional and knew everything about the process, seemed like a seamless service, it feels good to know I am covered.

11 months ago

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Howard Islip, NY

Howard New York I was a little apprehensive at first due to having a warranty with one of Total Auto Protects largest competitors who promised the world and provided nothing but headach after headach. This was for covered maintenance, I couldn't imagine what would happen with a mechanical breakdown claim. Upon calling and speaking with a gentleman named Zach I immediately felt comfortable with investing in Total Auto Protect. He went to bat for me to get the best rate on the highest level of coverage with a reasonable amount of time to make payments. His customer service skills are second to none. After signing up I had another question for Zach, they had closed a few minutes prior to me calling, As soon as he started his next day at work and saw a missed call from my number he called me back. The prior company I was with would take at a minium 45 minutes to answer a call during business hours. Wow Total Auto Protect you guys are on spot. I have not made any claims with Total Auto Protect, but expect that if needed nothing but good results will follow. Once again, thank you so much Zach...

1 year ago

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Robcut1 Jupiter, FL

I own an exotic car and needed an extended warranty. Total Auto Protect popped up on a google search and I called in for a quote. I spoke with Jason who was very accommodating and thorough offering me several options to accommodate my specific requirements. Specifically, more money upfront for a longer policy but less costly per year and with a pro-rated refund contract. He also went to bat and found additional discounts. Even more surprising was when I called in a few days later and spoke with Jason again. I decided to trade in my car after all and told him that I would be canceling the policy. Without any hesitation and the utmost professionalism, Jason told me to simply email the company with the policy number and made me feel completely at ease with the cancellation. He said to continue to keep his contact number and would remain my personal contact for any needs I may have in the future. All companies should be so understanding. Thank you Jason!!

1 year ago

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Josh Garland, TX

My wife and I were shopping around to find a grade A company that would take over on our factory warranty after it had expired. After researching 4 companies two companies responded quickly the first one was Total Auto Protect. After talking with the sales manager Bryan he explained everything that each of there plans covered, and recommend a plan for us that was excellent for our new vehicle. Plus they also gave us a Military discount for the deductible of the plan. The second company could not even come close to the price for the warranty and deductible price of the plan. Thank you! Total Auto Protect

3 years ago

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Reply from Total Auto Protect

Hey Josh, Total Auto-Protect appreciates your positive feedback. We strive to provide the best customer experience to every customer Thank you for your service!

Jul. 1st, 2019

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Tupper Baker Knoxville, TN

This rating is simply about the representative that helped me. Did a great job of explaining the product. It was easy to sign up and get the protection started. So I have never used the product but after research I've decided to give it a whirl.

11 months ago

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ollie martin Imperial, MO

So far my experience has been great. The real truth will come if I ever have to use this. It's hard to answer the quality of product , or value for money, customer service or trustworthiness, since all these things are developed over time and use of the product. How can ANYONE answer them honestly if they just met or started, like I have, but like I said the time will tell, if and when I have to use your product. I do hope that you understand.

1 year ago

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Joan Bordeau Tampa, FL

I wasn't planning on purchasing a protection auto plan just browsing! I did call & was very impressed with the coverage a lower deductible than other plans & with options I didn't have with the TV plans I often saw ! My vehicle is a 2002 but in good shape engine wise & I plan on keeping it that way! Plus I can cancel my road assistance coverage that I currently pay for including car rental coverage since that is included with this plan a nice bonus! Jason was the guy that took my call was happy he did!

1 year ago

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Mark Oakley Utica, NY

We purchased an extended warranty thru Harley Davidson and were charged more thank originally quoted. We decided to check around to see what else there was out there. After reading dozens of happy reviews from other customers we checked with Total Auto Protect. Jason called us with a quote of over 700.00 less than Harley Davidson for the same coverage and a lesser deductible. Jason was very pleasant a knowledgeable. We hope to not have to use our new extended warranty but if we do we are confident that we will receive the same great service we read about in so many reviews.

1 year ago

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Ronald Melendez The Bronx, NY

Total Auto Protection was the ONLY company willing to help me insure my high end 2009 Range Rover Sport. I was very pleased that they were willing to do so, and that they were flexible in my payment method. If I was being honest, I haven't had a need to exercise my coverage protection plan so I won't be able to know how good they really are until I actually need them. But I figure at this point, they've earned my trust until they prove otherwise. 5 Stars...

1 year ago

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Luciano Lucy Dallas, TX

I had issues with my credit card and I forgot to call and update the number that total auto protect had on file. I had missed my monthly payment by over a week so i called them to explain what happened. They were very nice and made sure my coverage was still in effect. They told me to not worry about it -- they deferred the payment since Ive always had such a great payment history with them. These guys are a class act and I mean it!

1 year ago

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Reply from Total Auto Protect

Thanks, Luciano, we are always here to help. Thank you for your positive and kind words!

Sep. 17th, 2020

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John Rodriguez Short Hills, NJ

I have had my extended warranty on my Chevy Impala with Total Auto Protect for a little over a year now and they have been absolutely fantastic so far. I have to give credit where its due, because their customer service is great. I got a great price on my warranty it has definitlety come in handy more than a few times. I will continue to be a customer with them for a long time.

1 year ago

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Reply from Total Auto Protect

Hi John, Total Auto-Protect appreciates your positive feedback. We strive to provide the best customer experience to every customer!

Sep. 17th, 2020

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Anthony Flarro Duncanville, TX

Bill was the sales representative who assisted me with getting extended warranty coverage on my 2012 BMW X3. He was not pushy like a lot of the other companies who contacted me after i filled out for a quote. He explained how the Total premier package works and what it covers and I made the decision that this is the company i want to work with based on their level of knowledge and customer service. I really enjoyed speaking to Bill. Thank you Guys!

2 years ago

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Reply from Total Auto Protect

Thank you for your kind words. We really appreciate your feedback Anthony!

Sep. 23rd, 2019

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David P Las Vegas, NV

Was content with the value I was cited and the advantages that accompanied it, will without a doubt call when I get another vehicle. saw your advertisement on TV and the clients that gave their assessment of Total Auto Protect administrations I was satisfied. It is consoling to realize that on the off chance that I have vehicle inconvenience the cost is just a $100.00 deductible.

3 years ago

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Reply from Total Auto Protect

Hi David, Thank you for your review and we are always here to help. Please give us a call if you need anything else!

Aug. 1st, 2019

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Rebecca Moore Phoenix, AZ

I am very happy with the service I received from representatives in Total's customer service department. My car broke down and I had to get it towed to the nearest repair shop. I contacted customer service and Stephanie was very nice. She worked with me to easily file my claim, and after that, the company handled everything with the repair shop that my car was checked into. My car was fully functioning in just two days, and I was only responsible for my small deductible. Thank you so much for the service!

3 years ago

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Reply from Total Auto Protect

Hi Rebecca, Thank you for choosing Total Auto Protect we are always here to help and look forward to assisting you again!

Jun. 26th, 2019

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Amber Atlanta, GA

Ryan was very professional and patient with me when I had lots of questions to ask about how the program worked. He was efficient at getting my answers and giving me a great deal and working with me. I just signed up. This is what true customer service is. Talking to a real human, not some automated robot system. Thank you, Ryan, for being so pleasant and helpful. I wish all CS reps would follow his steps in successful calls.

3 years ago

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Reply from Total Auto Protect

Hi Amber, Total Auto-Protect appreciates your positive feedback. We strive to provide the best customer experience to every customer!

Jun. 19th, 2019

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BS Brooklyn, NY

I have an older car and the warranty on it was up and I really wanted to keep it because we have some sentimental value to it. My husband has always done upkeep on it and he tried to make sure that after he was gone, I wouldn’t have any kind of problems with the car. So we decided to get this plan. I was pleased with their customer service. They would call back if they tell me they'd call me back. We wanted some pricing and information and they called me back, the gentleman was very helpful, and friendly.

3 years ago

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Reply from Total Auto Protect

Thank you for your positive feedback. Welcome to Total Auto-Protect!

Jun. 17th, 2019

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Deven Wilson Merritt Island, FL

I switched to Total Auto Protect for various reasons, but I’ll just name a few. The customer service was the biggest reason. I could barely get a hold of a representative from my old insurance provider. It was like pulling teeth trying to get questions answered of any sort. With Total Auto Protect, the customer service feels more natural and less forced like I’ve experienced in the past.

3 years ago

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Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority

Jun. 17th, 2019

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Rita H

I was purchasing a used car. And I did a Google search and pulled up three extended auto warranty providers. I researched between the three and Total Auto-Protect had the best rates at that time. Everything went okay and smoothly with my experience with their reps. I understood what they were saying and didn’t have any questions. Also, making payments was fairly easy.

3 years ago

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Reply from Total Auto Protect

Thank you Rita. Welcome to Total Auto Protect!

Jun. 17th, 2019

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Ron Druzen Englewood, NJ

I just wanted to write and say how glad I am that I chose to purchase an extended auto warranty from Total. It is a great warranty and it is well worth it. The representatives were extremely kind and helpful when I needed them. They will walk you through the process and answer any questions. They even came to help me when I locked my keys in the car. I would highly recommend them to anyone and everyone.

3 years ago

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Reply from Total Auto Protect

Thank you Ron for your positive feedback!

Jun. 17th, 2019

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Jerome Wallace Freehold, NJ

I am so happy that I explored my options for an auto warranty.i found exactly what was needed at total 24/7 customer service and roadside assistance.they make it very easy to understand and what all is covered. They go out of their way to help you. I highly recommend that you purchase a extended warranty with total auto protect. They are there for towing and repairs I am happy!!

3 years ago

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Reply from Total Auto Protect

Thank you for your confidence in our business, we look forward to working with you.

Jun. 17th, 2019

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Mario Ogden, UT

Zach was knowledgeable and answered many questions. He was forthright and I could really tell he was involved in the conversation and cared.

5 months ago

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Raj Luthra Raleigh, NC

they are the worse warranty ever they give all wrong information in the beginning and after that they don't treat you good and they don't want to listen to you all the do just keep saying you're not covered. be careful guys these people are fraud they will not cover anything what you'll say they will bring out something from the contract to deny your claim. this happened with me.

5 months ago

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Charlie J Giacchino Batavia, NY

John, (Team Rep), was very informative and answered all the questions. You should offer a payment plan, I almost had to walked away due to onetime cost payment. Other companies due offer a payment plan.

6 months ago

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Casimir F. Kempski Warwick, RI

Jason was very clear and concise about all of the specific aspects of the policy. There was no hard-sell tactics, he just provided the facts. Very professional!

7 months ago

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Versatile PT Austin, TX

Worst customer service I've seen in a long time. All I wanted was a confirmation email that I cancelled the service within the satisfaction guarantee period. Called at least 15 times and send several emails, voicemails, but no callback. The 844 and 888 numbers isted in the emails will not work. John M. is a rep who is all sweet when signing up, became the worst rep after signing up. Will not send an email of cancellation, gets very upset when asked for an email confirmation. Also talked to Matthew in the billing department. Both Mattew and John say 'you want an email cancellation confirmation for $100?" I sincerely believe that all the positive reviews are made up by bots. No way the way they talk to customers will earn any positive reviews that they gloat over every 1 min of conversation.

8 months ago

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Robert Madrigal Olathe, KS

I was very pleased with my representative Zack H,he explained all that the plan covered even before I had a chance to ask all of my questions about coverage, A very knowledgable person to have selling your insurance

7 months ago

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Steve & Elizabeth Portland, OR

Setting up the policy was a breeze. Jason W was courteous, professional, and super easy to work with. We hope we never need to use our policy, but if the service we've received thus far is any indication of how claims will work, we are confident they won't disappoint. The discount was a bonus!

1 year ago

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Henrique De Paoli Pleasant Hill, CA

I was pointed to TAP by customer reports and reached Matthew, who worked with me to have a customized plan that suited my needs and flexibility requirements, highly recommended. Can't commend on claims/responses (and hope I won't, ha!).

1 year ago

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Camille Cincinnati, OH

Matthew provided a level of customer service that exceeded my expectations. His professionalism was first rate. When you decide to go with Total Auto Protect - ask for him personally - but, if he is any indication of others on staff - I'm certain you'll be happy. Camille Haamid

1 year ago

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Dennis Forster Pensacola, FL

I signed with Total Autoprotect because they had the protection plan I was looking for and the cost was very reasonable. Their service rep. was very knowledgeable and professional. I will recommend them to anyone looking for a extended warranty plan. Thank you, Dennis F.

1 year ago

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Ron LaPointe Strafford, NH

Within 20 minutes from the time that I called, I had a plan that gives me feeling of security with my vehicle. The fellow I spoke with was very good at explaining my choices and made picking a plan very simple. I might add that it was very affordable also.

1 year ago

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Jehanzeb Hussain Greenbelt, MD

My experience thus far has been positive. Jason did a good job of remaining in touch with me over the time I was purchasing my vehicle, and was sure to answer all of my questions. This rating and review is with respect to my experience prior to having had a repair / redemption. Positive buying experience so far.

1 year ago

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Domingo Bartyn Seattle, WA

I called in the other day to speak with someone about a plan that was transfered to me in April when I bought the car. Ike was very friendly and very helpful. I had to file a claim and I was surprised at how they handled everything. I am very happy with their service.

1 year ago

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Reply from Total Auto Protect

Thank you for providing your feedback and kind words. Your satisfaction is our number one priority

Sep. 18th, 2020

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Kelbee Hawkley Chicago, IL

Total has some of the best customer service agents I have ever dealt with. They are always on top of anything I might have a question about and give me friendly and reliable service and advice every time I call. This company gets an A++ from me and my family!

1 year ago

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Reply from Total Auto Protect

Dear Valued Customer, We appreciate the feedback and look forward to servicing again in the future. Thank You!

Sep. 17th, 2020

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Elliot Hernandez Columbia, MD

I was concerned about finding a warranty for my Exotic car. It had low miles but was a few years older then most, and my sales rep made me an offer that was unbeatable, with top coverage and made the entire process unbelievably easy and quick. My next car will be warrantied here as well. Without question.

2 years ago

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Reply from Total Auto Protect

Thank you for providing your feedback. Your satisfaction is our number one priority.

Jul. 30th, 2020

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Brent Wellington, FL

My representative, Jason, was fantastic in helping me get the full converse comprehensive plan and answering all of my questions (I had a lot). He went out of his way to work with me as best he could on making me feel comfortable to get the transaction done. I look forward to working with Total Auto Protect going forward for all of my vehicles.

2 years ago

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Reply from Total Auto Protect

Always a pleasure working with you. Thank you, Brent!

Jul. 30th, 2020

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Andrew Smith St Louis, MO

Total Auto Protect is exactly what you'd expect from an insurance provider. They are responsive, transparent, and fair. I am a happy customer that has gotten plenty of use out of this insurance and at my own convenience. Truly a remarkable experience.

3 years ago

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Reply from Total Auto Protect

Hello Andrew, We're happy to hear this! Feel free to contact us with any other questions you may have.

Jul. 31st, 2019