Name: Total Auto Protect
Rating: 4.2

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Fara Patel Deal, NJ

My daughter had a tire blow out. Road side assistance showed up within 20 minutes. Very reliable. The very next day she had a small fender bender and cracked the oil pan. All thoe charges would have put me behind , I'm so glad we chose Total Auto Protect

6 years ago

Reply from Total Auto Protect

Dear Valued Customer, We appreciate the feedback and look forward to servicing again in the future. Thank You!

Jun. 26th, 2019

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David M Dallas, TX

My car has always been in a better state since I started using Total Auto Protect. My extended warranty package with these guys covers all my repair problems, my cars get serviced on a regular basis and this is one of the reasons I love the Total Auto Protect guys, they deliver very high quality services at a good price. Highly recommend!

6 years ago

Reply from Total Auto Protect

Thank you David. We appreciate your feedback.

Jun. 26th, 2019

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Corey Smith Brookeville, MD

As far as customer service goes, they were very helpful and patient. They explained everything on the coverage I received and I was very pleased with my coverage I was able to save a lot of money and still get full coverage. Thank you Total Auto!

6 years ago

Reply from Total Auto Protect

Thank you Corey for your positive feedback. We take pride in providing excellent customer service to each and every one of our customers. Welcome to Total Auto-Protect!

Jun. 17th, 2019

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Natalie Mazal Seaside Heights, NJ

Great service so far. I had to take in my BMW for service after my air conditioner stopped working. I forgot my husband bought me this plan over a year ago and decided to call in to file a claim. I just got the check for the repair today.

6 years ago

Reply from Total Auto Protect

Thank you Natalie. We take great pride in providing excellent customer service. We are pleased that your claim experience went smoothly and we are happy to help you. Thank you again for your confidence in our business, Welcome to Total Auto-Protect!

Jun. 17th, 2019

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Patty Coughlan Little Silver, NJ

Just recently decided to purchase the premier package. My cars starting to get older just last year I must have paid at least seven hundred or more on repairs. Even though I didn't get a chance to use it yet the representative I spoke with was extremely helpful.

6 years ago

Reply from Total Auto Protect

Thank you. Because we value our customers, we strive to provide the excellent service you deserve. Appreciate your feedback.

Jun. 17th, 2019

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Carolyn

One of the things I like best is you are rated 10 out of 10 ratings for your extended warranty protection and had the amazing $750.00 discount special plus Zach H, my representative provided a military veteran's discount with a zero dollar deductible which I very much loved too. And will also receive an extra month free. Zach did excellent job providing info & explaining you do not use middleman like Endurance does. And you work with all dealerships in the USA & Canada.

3 years ago

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mike casey

Terrible company. Do not use them. I purchased an extended warranty from them and then 6 months later I sold my car. Per TAP’s agreement you are entitled to receive your money back (prorated). They have ignored my numerous requests to receive my prorated money back. I have sent numerous emails to their customer service with no response. I have repeatedly called them and most of the time you are put on hold and no one answers. DO NOT USE THEM!!!

6 months ago

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Barry Berhow

Purchased a warranty in 2024 after my extended vehicle warranty ran out. Did not have to use it until now. I have been on the phone 4 times within the last two days trying to reach someone in claims. All I do I listen to hold music until I get disconnected. I have sent an e-mail requesting assistance. Still no response. Looks like I am going to have to pay for this repair out of pocket and hopefully get reimbursed at some point. Been reading the reviews across the Internet and apparently this company is not good at all. I am hoping for the best.

8 months ago

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Jason B

This company is absolutely horrible! I've been trying to reach them since June 2024 (over 6 months). They rarely answer calls, and if they do, you get put on hold indefinitely. Their system hangs up on you consistently after holding for exactly one hour. They do not respond to emails. And while they list a Delaware address, I received a response to my formal complaint with the Delaware State Attorney General that they do not operate in Delaware and therefore have no authority. Numerous complaints have been filed on the Better Business Bureau website, under the name Total Auto Resellers, that they don't answer, don't respond, don't follow-up and repeatedly deny legitimate claims. They never responded to my own formal BBB complaint. They also appear to operate under various names: Total Auto Protect, Total Auto Resellers, TotalAuto or Total Auto Services LLC. This company claims to be the best and fastest growing in the industry, and they take their payments in a lump sum up front, but yet they can't respond to their customers or honor their warranties.

10 months ago

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John S. San Ramon, CA

Worked with Agent Jason W. He did a great job! professional and knowledgeable. Jason worked hard to provide me the best rate and was nice to work with. I'd highly recommend Jason and Total Auto Protect.

4 years ago

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john castello Elk Grove, CA

The offer and the transaction was smooth. The representative was knowledgeable, pleasant and customer friendly. The pricing was fair. I gave it a 4 stars because I am waiting to see how responsive the TAP will be when the time comes for repair response.

4 years ago

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Ray Mendez Highland, CA

What I like best is your agent spoke English! Second they were willing to help me right a way. Third the process seem quite easy even for a senior citizen. I did find the contract rather long 23 pages?

4 years ago

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Hamid Reza Ali Port Moody, BC

I found your company one of the best as 3rd partner warranty for car. Appreciate Jason who is very responsive. I admire his manner. He is definitely is an asset for Total Auto Protect. Cheers, Alex

4 years ago

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Jose Cherry Hill, NJ

Excellent service worked with Jason he got me a good deal with installment plan as well . This is my first time with them so I am hoping if I ever claim it will be same experience as it was for enrollment

4 years ago

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Hal Stern Brookline, MA

So far so good. Purchased a policy through Total Auto Protect for my Jaguar F-Type and I'm pretty excited that I don't have to worry about the whole hassle when something breaks or is not working properly on my vehicle. Their customer service has been great cant wait to see how easy the claims process will be.

6 years ago

Reply from Total Auto Protect

We are always here to help. Thank you Hal!

Aug. 2nd, 2019

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Cynthia Hammer San Jose, CA

Ryan provided excellent service in answering my questions and patiently allowed me to make a decision with peace of mind. Great value. I look forward to continued solid customer service in the future.

6 years ago

Reply from Total Auto Protect

Thank you, Cynthia, for the great feedback! We strive to provide a no-hassle approach to selling vehicle protection plans and providing automotive peace of mind - Total Auto Protect

Jul. 2nd, 2019

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Orial Los Angeles, CA

Ryan provided excellent service in answering my questions and patiently allowed me to make a decision with peace of mind. Great value. I look forward to continued solid customer service in the future.

6 years ago

Reply from Total Auto Protect

Thanks for your feedback Orial. We appreciate it.

Jul. 1st, 2019

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Brent Smith Miami, FL

I was out close to 2500 when my transmission went out. I called Total auto protect and they took care of it right away. I've had them for quite a while now and have yet to have any issues with them. A+

6 years ago

Reply from Total Auto Protect

Hi Brent, We appreciate your business and are always here to help you out with any of your vehicle issues!

Jun. 19th, 2019

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Paul Simpson Austin, TX

Total auto protect is amazing! They were there when I needed them and always make me feel like a valued customer when I call, they really know how to keep their customers happy.

6 years ago

Reply from Total Auto Protect

Thanks, Paul. We are always here to assist our customers in every possible and we appreciate your feedback!

Jun. 17th, 2019

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Fred W Austin, TX

I saw Total Auto advertised and I called them. They gave me a good price and a good warranty. The rep told me the regular wear and tear was covered. Total takes the payments out of my bank account every month.

6 years ago

Reply from Total Auto Protect

Thanks, Fred. We appreciate your feedback!

Jun. 17th, 2019

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Sam Bullhead City, AZ

The a/c was not work in my 2008 Toyota camery With my total auto protect plan They were able to cover the issue And I had my car back the same day Super smooth process from beginning to end!!!

6 years ago

Reply from Total Auto Protect

We thank you for your business and confidence in Total Auto-Protect. We do appreciate your business and look forward to assisting you again in any future claims.

Jun. 17th, 2019

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Michael steven egna Windham Center, ME

John M was professional, courteous and up front about everything we discussed. he was willing to work with me regarding coverage and terms without me feeling pressured. it was a pleasure to work with him. i only hope the coverage is as explained if and when i may need service. thank you

3 years ago

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Sandi Miller

Don't trust the BS this company is spewing. Once they get your money you won't be able to contact them again. I am still going to pursue any way possible to recover the money I'm out due to this scam. My advise is don't even consider dealing with these jerks.

7 months ago

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Verified Customer

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Jane Avery White Pine, TN

We are having a problem finding a mechanic that accepts Total Auto Protect. We don't have a problem with the car but wanted to find a place to take the car when and if we do have a problem.

4 years ago

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Vicki

Several Attorney Generals in several states are going after TAP. They picked up and moved or opened a new company in Sheridan Wyoming. Same number but the owner of the company to file a Secretary of state filing gave them false phone numbers and addresses. It looks like they are working out of a front with the address being an address front only. Like a Post office box with suite numbers.

11 months ago

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Ramona Allen

I would not recommend them to anyone. I purchased a warranty, May 2022 a five year warranty 60 months or 150,000 miles my car only has 24,744 miles on it. My alternator went out Total Auto Protect sent me a new one and I had it installed on 8/30/24 and they were supposed to pay for diagnostics and labor which total $360 that I was told would be refunded back to me in 30days today is 12/2/24 and I have not been reimbursed I have made many calls since 9/30/24 The receptionist said they have a high call volume and someone will call me back within 24 hours never did now when you called them your put on hold for a long time then you have to leave a message that no one ever gets back with you this was my first time using my auto warranty I paid $1800 for nothing I have filed a complaint with the Better Business Bureau Total Auto Protect did not respond to them and now with the Attorney General of Delaware next step is to file a court case.

1 year ago

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Mike M

I wish I could give a rating lower than 1. This company is truly the worst of the worst. Before purchasing a policy for my Maserati, I confirmed that things like the radio, speakers, screen, engine, started, etc were all covered and was told they were. Well, about one year later, my car experienced some type of electrical malfunction that left the radio, screen and one speaker not functional. They completely denied all 3 claims. So, in Feb '24 I emailed (as per the contract) to cancel but as of today (10/29/24), I still do not have my refund. They will look for every possible "exclusion" so as to exclude whatever you need replaced/repaired and then if/when you demand a refund, they take forever. I've been trying to cancel my warranty for over 8 months and still don't have a refund. It took them six months to get me the cancellation form and then they say on the cancellation form that it can take 60 BUSINESS days for a refund....that's 3 months. The owners of this company must truly be the scum of the earth. They take advantage of those who trusted them. RUN. RUN. RUN!!!! And NEVER consider Total Auto Protect. They are some of the best scam artists I have ever encountered in my 60 years. Run and do not look back!!!

1 year ago

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Mark McIvor

This is the worse company I have ever done business with. I sold my car and cancelled the TAP policy on July 22, 2024. TAP quickly replied that I was due a refund of the unused premium. They charged a $250 and $50 fee to cancel the policy. Per their own email, they had 60-days to return my premium. As of over 90-days now, they have not returned the premium, answered a phone call, responded to an email or anything. Every time I call them, their phone answering system times out and directs you to leave a message. Problem is they do not know how to return a phone call. The only time I got someone to answer the phone is when I called their sales department. They are always willing to sell you a policy. Based on my experience that is where their service stops. I only selected one star because there are no negative numbers. This company sucks at the lowest level.

1 year ago

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Paul Rowney

Well the company I'm dealing with called Total Auto Protect is not the one of all the rave 5* reviews. Mine is one who doesn't return countless calls or emails-that's if they condescend to pick up the phone at all. As for my claim...well buyer beware, because what they DON'T cover is way more extensive than what they do. Check their policy VERY CAREFULLY you will discover that their coverage is highly selective-to the point of being almost worthless. Anyway my claim was eventually agreed, after weeks if not months, of zero communication and the promise of a check 'within two months.' (In contrast to the 30 seconds it took them to take the premium from my credit card). So today, nine weeks later, and after 45 minutes holding on the phone and never talking to anyone that could help, here's my take on the Total Auto Portect. DON"T GO NEAR THEM!

1 year ago

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ramon leak

There are literally dozens of complaints from past customers who canceled their service early for various reasons, only to have this company refuse to pay the refund. I am one such customer. I canceled in February of 2024. After numerous phone calls and countless empty promises I received no results. They even lied and said it should have been returned to my original payment method. After which I was promised a check in the mail. I was placed on hold and left there for 15-20 minutes at a time, repeatedly, passed from department to department, and ultimately hung up on. Despite writing a letter to make them aware of my intentions, I received no response. I was subsequently forced to file a complaint with the Better Business Bureau, and to this day, I have yet to receive any resolution or even a phone call. I fear I will have no other choice but to sue this company in small claims court to retrieve my almost $3000. I do not recommend this company to anyone. Their behavior is unscrupulous and far from professional. I dread to think what would happen if you actually had to make a claim.

1 year ago

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Morgan Ramsey

They literally cover nothing that your purchased warranty packet clearly states. This is the 2nd time I have tried to reach out for an issue with my car. They say they have system issues and that is why they take so long to respond. They will never respond to your emails. When you call in and a lady takes your name and number, they will never call you back. When your dealership sends in the claim, you have to call in yourself every day and pray you actually catch someone on the phone. They will tell you they will call your dealership later, and they won't. Then when you finally get them to call your dealership, they will deny everything and make up lies as to why it is denied.

1 year ago

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YoGirl Tootie

Runnnnnn as fast as you can , hang up the phone they lying . I’m going to tell the world about this company the reviews are fake , they only taking your money and when it’s time to file a claim they are not the same people u we’re dealing with in the beginning. You will not get a contract thank God after calling 5 times I finally received it. Now they are threatening online to file legal action yet another lie don’t believe them I’m telling the truth and they are BIG mad that I’m not blind to this company deceit to consumers . I have all my documentations to prove I just purchased the vehicle I have proof I had an inspection done before I got the warranty . I had no damages nothing was wrong with the vehicle and I also have the contract to prove you guys breached it.. Lied on the dealership which is why I put you guys on the three way together. Send your lawyers this way so we could discuss how to settle the breach of contract . I’m waiting

2 years ago Edited August 29, 2023

Reply from Total Auto Protect

Dear YoGirl Tootie,

We are concerned to read about your negative experience, as described in your review. However, it's important to clarify that we don't have any record of a customer by your username or similar name in our system, which raises questions about the authenticity of this review.

If you are indeed a customer, we would appreciate it if you could provide your contract number and contact our customer service team directly. This will allow us to review your case individually and address any concerns you may have.

Regarding your allegations about our business practices and reviews, please know that we adhere to all applicable laws and maintain high ethical standards. We're more than willing to discuss any grievances you have and our legal team is prepared to engage in those discussions if necessary.

We look forward to resolving this issue satisfactorily.

Best regards,
Management

Aug. 31st, 2023

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Charlie J Giacchino Batavia, NY

John, (Team Rep), was very informative and answered all the questions. You should offer a payment plan, I almost had to walked away due to onetime cost payment. Other companies due offer a payment plan.

3 years ago

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Casimir F. Kempski Warwick, RI

Jason was very clear and concise about all of the specific aspects of the policy. There was no hard-sell tactics, he just provided the facts. Very professional!

3 years ago

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Versatile PT Austin, TX

Worst customer service I've seen in a long time. All I wanted was a confirmation email that I cancelled the service within the satisfaction guarantee period. Called at least 15 times and send several emails, voicemails, but no callback. The 844 and 888 numbers isted in the emails will not work. John M. is a rep who is all sweet when signing up, became the worst rep after signing up. Will not send an email of cancellation, gets very upset when asked for an email confirmation. Also talked to Matthew in the billing department. Both Mattew and John say 'you want an email cancellation confirmation for $100?" I sincerely believe that all the positive reviews are made up by bots. No way the way they talk to customers will earn any positive reviews that they gloat over every 1 min of conversation.

4 years ago

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Bruce Furtado

Jason was very informative & polite & my experience with him was exceptional. I would recommend him to anyone who was looking for a warranty for their vehicle.

4 years ago

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Vanessa Lee Duluth, GA

The different plans seem like very good options. My only problem was that although “monthly” premiums are being advertised, I was told by a representative there are no monthly premiums and I would have to pay the full price upfront.

4 years ago

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Jerry Langford Evansville, IN

Appreciated the service and courtesy I received from Matthew, the sales rep. He was very helpful and instrumental in making my decision to purchase a contract.

4 years ago

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Samuel Bailey Kirksville, MO

Little early to give much info until I need to use it. But the person that helped me on the phone was purely professional giving me the information in a clear audible voice. I did not have to ask for repeat on anything.

4 years ago

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Richard T Greig New Wilmington, PA

Matthew was very detailed and provided the information that I needed. I chose to add Total Auto as opposed to the Easy Care policy that just had ended

4 years ago

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1000 rwhp Houston, TX

Very knowledgeable and took the time to explain the coverage options in great detail for my Lamborghini. The price was generous and I would definitely recommend to anyone!

4 years ago

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John Fisher Milwaukee, WI

Very happy with the overall experience, simple signing process after a quick quote. Nice people at the end of the line, small premium and small deductibles. Would recommend!

6 years ago

Reply from Total Auto Protect

Thank you for providing your feedback and kind words. Your satisfaction is our number one priority

Jun. 26th, 2019

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Kelcion mcintosh Brooklyn, NY

Have had a more than grateful experience. At first my car coverage was denied because I had another company. Thank you for fixing it after we fixed the problem.

6 years ago

Reply from Total Auto Protect

Thanks, Kelcion. We are always here to assist our customers in every possible way and we appreciate your feedback!

Jun. 26th, 2019

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Noy Avital Fresh Meadows, NY

Very trustworthy company. They explained my plan to me in a very professional manner. Would definitely recommend working with total auto protect. Helped me out tremendously.

6 years ago

Reply from Total Auto Protect

Thank you for your feedback Noy!

Jun. 26th, 2019

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Maurice Newark, NJ

I had a problem with my Bmw a few months after I bought it from a used car dealer. If I didn’t have the warranty I would’ve had to pay to fix it myself.

6 years ago

Reply from Total Auto Protect

Thank you for your feedback Maurice!

Jun. 17th, 2019

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Robert Madrigal Olathe, KS

I was very pleased with my representative Zack H,he explained all that the plan covered even before I had a chance to ask all of my questions about coverage, A very knowledgable person to have selling your insurance

3 years ago

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Heather Godwin

We purchased our warranty, paid the $5000 to start our plan. We filed one claim over the last year and it was easy BUT now, phone numbers are disconnected or no longer in service. Email is not longer valid, my customer services rep email is no longer valid and no way to reach them. This is horrible and I feel like they took our money and ran.

9 months ago

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Lisa Whitten

They told me that they would refund my payment if I canceled within 30 days. I canceled on the same day I purchased the policy and they have not refunded my money. This company is a scam. DO NOT DEAL WITH THEM!!!! Samuel T sounded honest, but now he will not even answer his phone.

9 months ago

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Michelle Carreiro

BUYER BEWARE !!!!! Claims doesn't answer phone calls or emails - it's Impossible to get a response from them. Paid in full for a premium package almost two years ago and now we are having major issues with my vehicle; Myself or Chevy can't get a hold of anyone at Total Auto Protect to approve the claim. This is FRAUD !!! SO FRUSTRATING !!!! BUYER BEWARE - SCAM COMPANY FOR SURE.

1 year ago

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Total Ripoff

Absolutely the worst company to deal with. They will be very helpful to sell policies but wont service them. Advised can cancel policy which I did. Company claims check has been sent 4 times! Have had 45 contacts with this company and never can get a answer to questions. Supervisor Charles assured would take care of issue on 4 occasions and still not resolved.

1 year ago