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Omega Auto Care

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303 User Reviews

9.1

Overall Score

Omega Auto Care is a car warranty provider. Mechanical car repairs can be costly and Omega aims to "take the stress out of auto repairs and surprise maintenance" for car owners with its quality car protection. Its vehicle service contract covers the repair bill, based on the level of coverage you choose.

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Customer Review: Robert

"Each time I have needed them they have been there. It takes very little effort. The dealership contacts them in a timely manner and expedites the repairs on my vehicle. When I've had an issue they've been very responsive to my needs."

View Omega Auto Care Customer Reviews

Omega Auto Care provides car warranty plans which are different from a factory warranty because they can be purchased outside of the automotive company that the car was purchased from. Omega Auto Care strives to offer quality customer service and simple car warranty auto repair claims. Omega Auto Care also offers a maintenance benefit package that is complimentary during the first year. This repair offer makes Omega Auto Care stand out from other car warranty companies.

Omega Auto Care refunds the posted labor rates at repair facilities instead of refunding the national average, which can be lower than posted labor rates. This reimbursement method benefits Omega Auto Care clients by ensuring that they do not have to worry about paying the difference between the national average and the listed rates. Omega Auto Care is also a member of the Vehicle Protection Association.

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The Good

  • Provides a Variety of Warranty Plans
  • Roadside Assistance for All
  • Available in 46 States
  • Customer Service
  • Additional Maintenance Coverage

Provides a Variety of Plans

Omega Auto Care offers vehicle owners three different warranty coverage protection plans, common to the industry

  • New Exclusionary
  • Used Stated Coverage
  • Powertrain Protection

The cost for each of these plans varies, but the extended auto warranty prices at Omega Auto Care start at $59.99.

New Exclusionary Plan

The New Exclusionary Plan is a vehicle warranty for models that are no older than seven years and have less than 100,000 odometer miles when the customer purchases the contract. This plan offers the company's highest level of coverage, out of all the vehicle service contracts offered by Omega Auto Care. It offers comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.

Used Stated Coverage

The Used Stated Coverage Plans are for vehicles that are no older than ten years and have less than 150,000 odometer miles. This plan offers slightly less coverage than the New Exclusionary plan. Still, it offers nearly comprehensive coverage on the engine, transmission, transfer case, drive axles, heating system, cooling system, fuel system, suspension, brakes, and more.

Powertrain Protection Plan

The Powertrain Protection Plan is for car models that are less than 15 years old and have less than 250,000 odometer miles. The Powertrain coverage options have three different options; Powertrain Enhanced, Powertrain Plus, and Powertrain. The Powertrain Plan has the least amount of coverage, then Powertrain Plus, followed by Powertrain Enhanced.

All three Powertrain plans offer coverage on many components of the engine, transmission, transfer case, drive axle, and more. However, they have limitations when it comes to the A/C, steering, brakes, suspension, and other areas of the car.

Roadside Assistance for All

Each contract with Omega Auto Care includes 24-hour roadside assistance, which consists of the following benefits:

  • towing
  • jump starts
  • partial reimbursement for flat tire repairs
  • vehicle fluid delivery
  • lockout services
  • flat tire repair payment help
  • rental car reimbursement
  • trip interruption assistance

Available in 46 States

Omega Auto Care is available in 46 states in the United States, including Washington, D.C. Omega Auto Care’s wide range of coverage makes it possible for more cars to be covered.

FYI, Omega Auto Care does not currently offer warranty plans in the following four states:

  • California
  • Minnesota
  • Rhode Island
  • Washington

Customer Service

Overall, according to the reviews found on Best Company, Omega Auto Care customers are fairly satisfied with their customer service experience. Many of the verified Omega Auto Care reviews mention Omega Auto Care’s customer service and claim filing system as a strong point. Customers report that its customer service is friendly, knowledgeable, and quick when it comes to their questions and car repairs.

Whenever customers experience a problem with their vehicles, Omega Auto Care advises that they immediately pull over and call the roadside assistance provider included in their warranty. The tow company will tow the customer's vehicle to a nearby repair facility. When it comes to filing a claim, the customer first needs to call Omega Auto Care to begin the claim process. From there, Omega Auto Care will make sure that the customer's car is diagnosed to determine where the car failure is occurring. 

The customer can utilize the rental car option if the maintenance repair is approved. Omega Auto Care keeps the claim system as simple as possible by picking the customer up, towing the vehicle to the repair shop, providing a rental car, and paying the maintenance bill for the repair services. Omega Auto Care strives to make it easy to take advantage of its vehicle protection coverage.

Additional Maintenance Coverage

Omega Auto Care is one of the only providers that offer a free maintenance benefit package with their plans. The maintenance benefits include oil changes, a battery change, a brake pad replacement, cooling system maintenance and lube, and safety inspections. This maintenance package can be valued at up to $500.

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The Bad

  • No Coverage for Exotic Vehicles
  • Limited Coverage Plans

No Coverage for Exotic Vehicles

While Omega Auto Care covers most vehicle makes and models, it does not offer coverage for luxury brands such as Lamborghini, Bentley, Ferrari, Rolls-Royce, etc.

Limited Coverage Plans

While Omega Auto Care offers three different extended warranty plans, there are other vehicle warranty companies that offer more warranty options. Furthermore, if a car is older than 15 years or has more miles than 250,000 odometer miles, there are no car warranty plans available through Omega Auto Care.

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The Bottom Line

Choosing the right service contract for you from a trustworthy warranty company is essential. Omega Auto Care offers its clients plenty of coverage options to choose from to ensure they can get the amount of coverage right for them. Omega Auto Care is available almost everywhere in the United States, making it accessible for most people. 

Omega Auto Care offers quality customer assistance to answer your questions quickly and process your claims promptly.

If Omega Auto Care interests you, call an Omega Auto Care representative to ensure the company offers coverage in your area and for your vehicle.

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Star Rating

4.3

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303 Reviews

Review Breakdown

5 grade

62%

4 grade

20%

3 grade

7%

2 grade

4%

1 grade

7%

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Allen

Most of the repairs that you’re going to do are going to be hundred percent out of pocket with this particular plan. The warranty doesn’t cover the stuff that regularly breaks on a car. I feel like it was a waste of money. A lot of the places I have taken my car into to have it serviced were not familiar with the process and it can be a little but cumbersome for them to have to fax over the invoice and getting approvals for the repairs. It is kind of a big process and I assume they do it that way to discourage people from using the service.

7 months ago

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Ben Rumer Lexington, KY

Can't ever email my invoice in will never go through! I end up texting it to someone.

1 month ago

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Reply from Omega Auto Care

Please call our office to get the correct email. If you are texting it to someone, it must be someone at the company where you purchased your policy, as we do not text here. Sincerely, Omega Auto Care 877-850-0443

Jul. 28th, 2021

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Isaac Copperas Cove, TX

Alright, premium coverage expected everything to be covered. Even informed that it was (even when I asked about the one clutch) Eventually did have that very breakdown. As well as not being reimbursed for the roadside assistance that I had to pay out of pocket. Even with that being covered under my policy

11 months ago

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John Columbus, OH

I chose Omega Auto Care because my car was getting older and I felt like I should make the investment to have a good warranty. I was originally told something was covered once, but it ended up not being covered under my plan.

5 months ago

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Reply from Omega Auto Care

John, We are sorry to hear there has been some confusion in regard to your coverage. We would love to hear more about it. Please send us an email at [email protected] with details about your claim, and we can have a closer look at it. -Omega Auto Care

Mar. 29th, 2021

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Ashok & Vanita Pompano Beach, FL

With minor repairs, it is no hassle, but with major repairs then it is a lot of a hassle. My car is burning oil and they want the dealer to break down the engine so they can look at the piston. They are going to repair it for me, but they are making it difficult.

1 year ago

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Jose crespo

Not good. I had my car in the dealership for repairs and omega took for ever to even respond to the dealer. Then they wanted video and photos when they have to send a inspector to inspect my vehicle anyways. Meanwhile am left without a car for almost 3 weeks. Not to happy with that type of service.

1 year ago

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Vera

Had to send in a form 3 different times and when they finally got to it, it took almost a month to get it processed for thirty seven dollars.

1 year ago

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Rick

I used my warranty for an oil change and that was in November and I still haven't received the money from it and it is has been way over eight weeks.

1 year ago

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Reply from Omega Auto Care

Rick, Your reimbursement wasn't turned until December, and your check was sent out on 1/27, so if you haven't received it, please reach out to our office at 877-850-0443.

Feb. 14th, 2020

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PEGGY CASTRO

NOT GOOD, THEY TRY TO NOT PAY FOR THE COST OF LABOR. SAYS THERE'S A CAP? NOT IN OUR AGREEMENT..I LOOKED. NO CAP!!

1 year ago

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Eron Taylor

Bad service, not a good way to keep customers

7 months ago

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Jim Barnes

Did not cover A/C condenser 'because original had not been replaced'????????

1 year ago

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Emni San Antonio, TX

Customer service sucks because they don’t explain you well, so first they said something and at the end is totally different

1 year ago

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Reply from Omega Auto Care

Hi, We are sorry to hear that you don't feel like the coverage was explained to you properly, but the great news is that we are available to you 40+ hours/week if you ever want clarification. In addition to that, everything you need to know about your policy is in your policy booklet. Please don't hesitate to call our office if you need us. Sincerely, Omega Auto Care

Aug. 16th, 2019

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