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American Dream Auto Protect

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7.3

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 7th, 2025

The professional staff at American Dream Auto Protect has helped car owners for decades extend their car warranties by offering comprehensive protection plans. These car warranty solutions are designed to provide clients with the peace of mind they are looking for. 

With repair and replacement part prices rising annually, providers like American Dream Auto Protect are helping people find ways to cover unexpected vehicle-related expenses without breaking the bank. 

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The Good

  • Wide Variety of Plans
  • Roadside Assistance
  • Certified In-Network Mechanics
  • Provider Benefits

Wide Variety of Plans

Through American Dream Auto Protect, clients can construct a customized protection plan that covers as much or as little of the vehicle as desired. Customers also have the option of selecting one of the following plans: 

Platinum  Gold  Silver 
  • Engine
  • Transmission
  • Cooling
  • Electrical
  • Drive axle
  • Brakes
  • Fuel delivery
  • Steering
  • Navigation/GPS
  • Air conditioning
  • Seals and gaskets
  • Suspension
  • Engine
  • Transmission
  • Cooling
  • Electrical
  • Drive axle
  • Brakes
  • Fuel delivery
  • Steering
  • Engine
  • Transmission
  • Cooling
  • Electrical
  • Drive axle
  • Brakes
  • Fuel delivery

Not all extended car warranty providers can compete in terms of comprehensive coverage that American Dream Auto Protect covers. Depending on the vehicle needs, clients will have the option to choose what works best for their particular situation. 

Roadside Assistance

When most people think about extended car warranties and what is covered, protection from inflated car repairs and replacement work typically comes to mind. And for the most part, that is what extended car warranty providers will offer clients.

American Dream Auto Protect goes above and beyond to provide that peace of mind for its clients. Roadside assistance is available to American Dream Auto Protect consumers, regardless of the plan a car owner enrolls their vehicle in. 

Certified In-Network Mechanics

Through American Dream Auto Protect, any certified and trained mechanic that has been recognized by the American Society for Engineering Education can do repairs on the vehicle. A common complaint of users with other extended car warranty providers is that it is difficult to find a mechanic in-network to do the repairs. That is not the case with American Dream Auto Protect as any ASEE-certified mechanic qualifies and is in-network.

Provider Benefits

The features and services available through American Dream Auto Protect set the company apart from the competition. Customers who enroll in an extended warranty program through American Dream Auto Protect can take advantage of the following benefits:

  • Transferable — A vast majority of American Dream Auto Protect contracts can be transferred should a customer decide to sell the vehicle to another person. 
  • Consumer-friendly service contracts — Regardless of the plan, American Dream Auto Protect clients will have access to a cancellation option, affordable monthly payment plan, free towing, rental cars, and a money-back guarantee.
  • Pre-owned and used vehicles — Some extended warranty providers raise rates or disqualify customers with pre-owned or used vehicles. That is not the case with American Dream Auto Protect.
  • Multi-car discounts — While multiple cars cannot be put on the same service contract, American Dream Auto Protect will discount monthly costs for clients who enroll multiple vehicles.
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The Bad

  • Undisclosed Pricing
  • Make and Model Restrictions

Undisclosed Pricing

Even though clients can customize their extended warranty plan, there are cut and dry coverage solutions available through American Dream Auto Protect. These plans, more often than not, meet the needs of consumers looking for comprehensive coverage in an extended warranty.

Despite disclosing plan and coverage specifics, American Dream Auto Protect has not publicly released its monthly costs for these coverages. Other providers can give more specific pricing information, but those interested in what American Dream Auto Protect offers will have to obtain a quote. 

Make and Model Restrictions

Not all cars qualify for warranties available through American Dream Auto Protect. While other extended car warranty companies may cover any vehicle (at an increased cost), American Dream Auto Protect has some restrictions in terms of makes and models of vehicles accepted under its plans.

Additionally, American Dream Auto Protect has a year cut-off date in terms of qualifying vehicles. Cars older than 2007 will not be eligible for any of the extended car warranty plans offered by American Dream Auto Protect. 

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The Bottom Line

American Dream Auto Protect provides a number of comprehensive extended car warranty solutions to car owners looking to extend protection measures. Clients who decide to utilize American Dream Auto Protect can take advantage of a number of protection plans that best suit their needs.

All American Dream Auto Protect clients can take advantage of roadside assistance services as well as enjoy access to certified in-network mechanics. Getting an extended warranty through American Dream Auto Protect also means that clients will have access to a number of provider benefits including transferable policies, user-friendly service contracts, and qualification for used and pre-owned vehicles.

Despite offering a number of consumer-friendly benefits, there are limitations to what the American Dream Auto Protect extended warranties offers. Even though there are standard plans available, there are no publicly disclosed costs so prospective customers will have to obtain a quote in order to get an idea of what these extended warranties will cost. There are also restrictions in terms of what cars qualify for American Dream Auto Protect extended warranties. 

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Star Rating

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4.1

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199 Reviews

Review Breakdown

5 grade

78%

4 grade

4%

3 grade

3%

2 grade

2%

1 grade

13%

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Kyle Haskins

Today will be the 14 day since I’ve initiated my claim . It appears there is a “ deny first “ policy in place . Advising parts not covered . After sending invoice of party which aren’t the nes I’ve been denied for , I’ve been sending emails. Ever since . Today I spoke with AJ , he hung up. Turn Frank , he hung up both after reassuring my acct and I requesting supervisor . The 3rd and 4 persons seem to know who I was before I spoke advised I’m handled in cldim and transferred before I could speak , this two calls hung up. While typing this I was on the 6 th call and upon picking up nobody spoke and line disconnected . THIS COMPANY OFFICE NOW IS ENGAGING IN OBVIOYS DODGING . This is low grade scam behavior . I’m not looking to location corporate number to contact . DO NOT BUY WARRANTY HERE

3 weeks ago

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Bryan Yakel

They were quick to review the claim, and when I had questions they answered them to my satisfacton,

2 days ago

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S Chiaa

Just got the warranty. Won’t know how good AD warranty is until I have to use it for the first time. Will get back to this then

1 week ago

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Kris c

Horrible company! Scammers! They are no different than every other scam company out there! I purchased the PLATINUM plan back in August 2024. As of January 2025, I had paid them $2,840. I had one payment of $710 left in February. On January 22nd 2025, I brought my car in to Capital Transmission. They ran it through the machine and it came back with the code for a bad transmission, the "Nissan death code" as the shop manager stated. He stated that theirs no doubt you have a bad transmission. It took a day to get a response from American Dream Auto Protect. They sent out an inspector 2 days later. The inspector agreed with the mechanic that it was a bad transmission. 3 days later, I called to find out what was going on. American Dream Auto Protect re-sent me an email that stated, "After conducting a thorough inspection of your vehicle, we have determined that the [Transmission] requires a detailed teardown to accurately identify the cause of its failure. Unfortunately, this diagnostic process will need to be carried out at your own expense and will not be reimbursed.. This procedure is essential for us to pinpoint the exact issue and recommend the necessary repairs. We understand this might be an unexpected cost, but addressing this promptly will prevent further damage and ensure the continued reliability and safety of your vehicle. Please let us know how you would like to proceed, and we will be happy to assist you with the next steps. Thank you for your understanding and cooperation." So far I spent $2,840 for the top tier plan that claims it will cover a transmission, to be told that I have to spend EVEN MORE MONEY to tear it apart to find the tiny part that is causing the problem! WHY would I need to have my transmission torn apart?!? A bad transmission is a bad transmission, PERIOD! A clear example of them finding a way to get out of covering something that they CLAIM very clearly to cover. They refused to refund all of my money because I technically had the plan, which I couldn't actually use for what was needed. Plus, they charged me a fee for cancelling early. So, not only did I lose money from this program but I had to spend $5,800 on the new transmission. This company is a disgrace. Taking advantage of hard working people. F+++

1 month ago

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Liana Brady

Mark F was very efficient on the phone and the claim was approved on the first phone call. (Unlike other insurance companies where you have to play phone tag in order to get paid!) He was nice, sociable, and funny. His customer service skills are good enough to be used for training purposes.

3 months ago

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P_step

I phoned ADAP to verify some information outlined in the Program Definitions. I was connected with Calvin J. in the retentions department whom treated me with the utmost of respect. He was gracious to listen to my ramblings and assist me with formulating a reasonable plan of action to suit my needs while offering the most comprehensive protection. I appreciate not being treated as a number, not being quoted generalized verbiage from some rote script American Dream Auto Project, Thank you!

5 months ago

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Rojan Alexander

I have not used this company as of yet; however, I signed up today. I did my research and found that American Dream is more honest and straight-forward than most other alternatives. I also feel confidence in their ratings and reviews. My representative is Calvin J.. He has been exceptional and very patient, professional and honest with me. He is the reason I signed up. He even went the extra mile and did homework that I gave him to insure smooth transactions in the future. I think anyone should feel safe signing with this company. Note: I have a 2003 Lexus RX in mint condition. Other companies turned me down because of the age, but not American Dream. Thank you, American Dream!

7 months ago

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Elizabeth Sapien

There cannot be a worse company than this one. Don't waste your money, and go elsewhere for warranty. Don't believe their reviews ( that I've got no idea who gave them those great reviews because it's all a lie ) do your research, and you'll see for yourself. They'll refuse to cover claims, and will find a way to get out of fixing. Their terms in wording that they use in their contracts are contradictory, but worded in a way so they can get out of paying for anything. They say they cover this whole list of things, but they do not. And this site won't even let me change the " Amazing " at the bottom of this review. Far from " Amazing " more like " horrible "

2 months ago

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Claytom

Sonja was very helpful and was thorough and friendly!

2 days ago

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T EK

I’ve had a warranty for almost two years but never had a need to use it until today. My car was at the dealership and they were able to submit a claim on my behalf. I needed my car back quickly so I called ADAP to see if the processing of the claim could be expedited and Mark came good for me. Great customer service.

4 months ago

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mary

One of the best warranty company's i have ever head they approved my claim within 4 hours, my car needed a new fuel pump and they were able to take care of it for me all i had to pay was my deductible witch was $150 got my car back back up and running like new.

5 months ago

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Amresh Narine Oakland, TN

Horrible first experience with claim. Warranty department rude not customer friendly. Dealer quoted extra work needed after claim was approved and it was denied had to pay over$900 out of pocket. Mark F personally called me and corrected the issue with the experience I had . Glad it was taken care of

1 year ago Edited October 10, 2023

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Reply from American Dream Auto Protect

Thank you, Raj! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 10th, 2023

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JUAN L RODRIGUEZ

great service, repair at any facility with no questions asked. nice customer service, holiday coming up just trying to save some Christmas gift money.. thanks I'll will recommend this company.

4 months ago

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Mark

Mark, the rep I spoke with in regards to a mutual client, was phenomenal. Straight to the point and our clients best interest was in mind. I wish all extended warranties were this easy to deal with.

4 months ago

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Mustafa Wardak

FAST SPEEDY SERVICE, HELPED CONTRACT HOLDER ON REPAIRS THAT WOULD ORIGINALLY NOT HAVE COVERAGE. WHICH IS A SUIT ALL WARRANTY COMPANY'S FOLLOW. CLIENT'S BEST INTEREST IN MIND! THANK YOU KEEP UP THE GOOD WORK!

5 months ago

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Susan Wimberly

Calvin J. was absolutely amazing as well as professional. He solved a problem for me which enabled me to stay with American Dream. I am so appreciative and very happy with the service provided!!

5 months ago

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Kia Perkins

Theo was amazing he knew just how to help. And he was very respectful and politely an I really appreciate that only because not everyone has good customer service.keep up the good work theo oh an ps let the ppl hear your voice.cause if u can hum then I know u can sing

7 months ago

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Joel Petersen

Sam was courteous, kind, and understanding of my situation when I needed to cancel my contract due to unforeseen financial hardship. I recommend American Dream. Sometimes, having a satisfied "former customer" is the best business decision a company can make.

8 months ago

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Marce B

Claim submitted Tuesday & Wednesday, 10/17-18, was told under review.m. We’d I called and spoke with CS, was told claim not covered because was for repair of “Hose” and pipe not considered part of. Covered items”. Informed CS that part needing repair was Radiator itself, NOT hose to radiator. CS said repair claim submitted said was for ‘Hoses’. Informed CS would speak with repair center. Repair CT said did not even mention word “Hose” in claim submitted, will resubmit and call & speak with CS & make sure understands. This was Wednesday, on Thursday he called and was told ‘ claim under review’. No word by Friday, called again, CS again said ‘Claim under review’. So has taken 3 days after clarified repairs needed and still no word. On Tues, I stressed to CS I need vehicle repaired ASAP because having surgery coming week and need vehicle to drive to hospital 80 miles away. Guess he could not care less how important it’s for me to get this done. Won’t be recommending services to anyone after receiving service like this!!! Marcia Boyne

1 year ago

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Reply from American Dream Auto Protect

Thank you, Marce! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 23rd, 2023

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Douglas Almiron Los Angeles, CA

I recently had my air conditioner go out and took it right away to the dealership in which they communicated with American Dream Auto Protect. After waiting a few days for the approval the dealership was able to complete the job. I would have rated American Dream much higher for this issue, but unfortunately my first interaction or need did not go as smooth. I took my car in for what needed up being a transmission issue. After the adjuster came in they denied my claim stating this was already a preexisting issue. Dealership and multiple mechanics confirmed that there was no way to know that it was preexisting. I paid thousands of dollars for the warranty and then to top it off had to pay an additional $5,000 for the new transmission.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Douglas! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 17th, 2023

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Mark Davis Sun City West, AZ

We had pre purchased a extended warranty policy prior to going to a car dealership from American Dream Auto Protection. Unfortunately the car was not to my wife's liking and the dealership was inflating their prices by adding lines of things to drive up the price several thousand dollars that we did not even ask for.... needless to say we walked away form the deal and won't go back there ever again!!! But Tom M and Sam C both went above and beyond to help us purchase the right policy and also were understanding to fully refund our unused/unneeded policy that we pre bought... Very Happy with them and the services they provide and we are every in need of a auto protection plan warranty in the future I will call on them again!!! Merry Christmas and Happy New Year!! Mark Davis and Maria Grebe

1 year ago

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Naima Rahman-Barber

This is by far the worst company I have ever dealt with. Their customer service is terrible—rude, unhelpful, and downright disrespectful. They will bombard you with calls to sign up, but once you’re in, they completely disappear when you need assistance. They claimed my plan was month-to-month but tied me into a contract without my knowledge and demanded a hefty cancellation fee. They also refused to cover repairs, claiming they were “pre-existing,” even though that was not the case. Their process makes it nearly impossible for service providers to help, and they ultimately deny legitimate claims without explanation. I’ve sent over 10 emails and called numerous times, but no one will transfer me to someone with authority. They refuse to respond and seem to have no interest in resolving customer issues. Save your money and avoid the headache. This company is full of lies, empty promises, and terrible service. Go with a more reputable company that values its customers and actually delivers on its promises.

4 months ago

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Cody Goudeau

Ryan N is a rockstar. Super knowledgeable, friendly, and gain my business like a champ. I hope to never have to file a claim, but in the event I do, I trust I'm in good hands

4 months ago

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RB

Contacted American Dream in regards to my policy. After our conversation, was advised my issued would be resolved. All above was oral conservation on resolution. Will update this review if resolution does not materialize.

4 months ago

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Trat Pat

Shoutout Mark Fisher he’s a hard worker he made sure to take his time with his customer one of the best companies thank you so much really appreciate it

5 months ago

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Service Manager

I work for a service center and the gentleman who helped us make sure we got paid promptly as soon as the service was completed. He was absolutely instrumental in the seamless transaction.

6 months ago

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Trina Peters-Vassallo

My rep Theo D. Was awesome. Helpful, friendly, and he made me laugh. It was everything you want when you call customer service. I recommended them to my Mom who is.need of a new warranty computer her vehicle.

7 months ago

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B Smith

Calvin was great helping through cancellation of my policy!

4 weeks ago

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John Gilbert

This was my first time applying for auto protection of any kind , I have heard of many more companies, but I'm glad I chose you guys America dream automotive protection. I read my reviews so I'm glad I chose this company.

5 months ago

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David Grond Twin Falls, ID

I spoke with Sam C and he was very helpful . Unfortunately I had to cancel a policy because the deal on the truck we were purchasing fell through and it looks like it will be a few months before needing another warranty. I will absolutely call American Dream. Rick R was great to work with to purchase a policy and Sam has been amazing to work with as well.

1 year ago

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Jeff Mager Margate, FL

I like the fact that your company seems to be well organized. Unfortunately I was unable to use your services so when I called to cancel my contract, Sam C was very efficient and very polite on handling the matter for me. Next vehicle I purchase, I will definitely give you a Company a call. I will also recommend you to anyone in need of a car warranty.

1 year ago

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Jerry Bowers Jacksonville, FL

During first conversation with Richard T were fine, good sales pitch. Later spoke with Anthony M, he was the one really working the sale offers. Good conversation and impression that everything is a good buy for the warranty. I agreed to the offer and bought the warranty for my 2013 Avalanche. this was July 27, 2023, 1700. I have used the warranty once, on 12 september2023 at Coggin Chevy. At first I was very upset with the process, my service agent called and was told your company didn't work with phone process. I was never told the process for filing a claim and what was required, nowhere in contract explains the process. I called and talked to several people on the phone expressing that I thought the firm and warranty were a scam. I was quick thinking that way. Finally, my service agent was able to work with the warranty rep and get the process was completed and my repair was covered. I hope I don't have to use the warranty policy again but if so, we know how things work, I think. I've delt with a couple of scam warranty companies before and thought I was going down that road again, as for now it is different. As for now I would recommend American Dream to a friend in need.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Jerry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 5th, 2023

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Marian Earnest

I like the professionalism, flexibility and honesty of American Dream Auto Protect. The policies are quite outstanding in the coverage offered! I am able to have my car repaired by BMW. My BMW 128i is now fourteen years old and approaching 100,000 miles. The car drives better than it did when I bought it! Understanding that with this mileage, the unexpected can happen possibly bringing hefty repair bills. Having a policy with American Dream Auto Protect gives me the peace of mind to continue driving my much beloved fourteen year old car!

1 year ago Edited December 22, 2023

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Reply from American Dream Auto Protect

Thank you, Marian! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023

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Lindewa Lilly

Thankful for A.J I had issue related to payment and he was able to help me out without feeling rushed . Great service .

4 months ago

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Que

Spoke with Yasin and he was very excellent and payed close attention to detail in helping with my concerns and questions. Very great experience!

5 months ago Edited November 7, 2024

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John

I recently had an interaction with Sam and he was very professional and resolved my problem very quickly. I give Sam and this company five stars.

5 months ago

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Reggie Johnson

Hi. Please be careful with this company. I purchased a 2015 vehicle, and after a month I got an extended warranty with this company. the 30 day period pass, and after an additional 14 days, my water pump went out. I had been driving my vehicle everyday. I had it towed to the dealership service department, and they told me that it was the water pump. they called my warranty company, and the first thing that this company said was ohh, this is a new warranty contract. The service advisor said what does that have to do with anything. They denied it saying it was pre existing, and I know for a fact that it was not, because when I got the warranty, I did not see any leaks. I Called the warranty company, and asked if something else happens like in six months could that also be pre existing, and they said yes. I told them that so I guess that I would have to pay for the warranty for at least one year before y'all start to honor it, SCAM

7 months ago

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linda brinkman

Beware of this company. I recently got a contract with them for my 10 year old van. The 30 day wait was over on August 4 and at that time the coverage was to begin. My car was driving fine on August 3 and the next day it wouldn’t start. I had a new battery so I didn’t know why it wouldn’t start. We tried to jump the battery but the connections to the battery got really hot. We put a battery charger on it and the charger began smoking. The next day I called to get my car towed to the dealership, I used my insurance roadside assistance as American Dream said they were too busy to get my car. The car was towed and it was 4 days before anyone could look at it. When they finally checked it they found it needed a new alternator. Cost about $1000. I had my dealership call American Dream and they were told it was denied as it had to have happened before the date that my coverage began on August 4. That it was certainly a preexisting condition. I understand that it was crazy that it happened on that day and told me that alternators don’t go bad in 4 days. The man was so rude and accusing me of lying. I tried to convince him that I was telling the truth but he continued to say that it couldn’t have possibly happened that way. I then told him I would just cancel my contract. He couldn’t care less. I promptly called the company to cancel. Just because some people try to scam them doesn’t mean that I had done that. My advise is to stay away from this company.

8 months ago

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BradR

Will call almost instantly after putting your info on the website when looking for a quote, the initial salesman that called was very aggressive and even somewhat deceptive in the way he was talking to me about competitor options. Due to this I told him I wasn't interested and hung up. I have received multiple calls from a different rep each day for the past 5 days, each time making sure to tell them I am not interested, they apologize, say they will make a note and then the next day someone new calls again. 20 minutes after posting this I get a call from a gentleman claiming to be the manager of the rep I named above (removed) and asking me to go over what happened on the call because he is going to fire the guy, then asks me to remove my rating. I do not want a guy fired because of a review, its not the guys fault, its clear by the daily calls its a culture problem at the company. And as I am typing this my phone is blowing up with home warranty, moving and mortgage offers, they guy I talked to was obviously not happy I wouldn't remove this and has weaponized my information against me it appears. Stay FAR AWAY, if the guy that did call me was a manager he seems completely unhinged.

8 months ago

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Justin McGhin Miami, FL

Overall good experience. Takes a lot of time for the process to happen and car to be repaired but was grateful that American auto followed up on their word.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Justin We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 17th, 2023

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Denise Weaver-Lopez Reseda, CA

I haven't used the Service yet because my truck has only had required oil change, air filter and brake pads done since I've had the insurance. These are not on the list of things covered.

1 year ago

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Reply from American Dream Auto Protect

Thank you, Denise! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 13th, 2023

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Tom

Sam was very helpful in helping me resolve my need for the cancellation of my policy. He was extremely professional and helpful. Your company is fortunate to have people like Sam.

11 months ago

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A

Great company! Helped me tremendously with my car needs

1 month ago

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Richard Franas Auburn, MA

For reasons beyond their control Ibwas not able to consummate a contract with American Dream. I have to say that everyone I worked with was very helpful and accomodating. When circumstances change I will certainly go to them. Sam and Adam did their best to ensure that they offered me all options. I would recommend them .

1 year ago

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LarryH Lithia, FL

American Dream has been my warranty for all my autos and has always been a pleasure to work with no matter what problems I’ve had with my autos. I would strongly recommend them for all your auto needs. Thank you Sam C for all of your support and Thank you American Dream for being there for all my auto needs.

1 year ago

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EVAN DISICK Concord, CA

Sam C helped me out with the very thankless task of canceling my policy because the car was totaled in an accident. Nevertheless he was upbeat, friendly and efficient. I appreciate that more and more as a positive attitude becomes increasingly difficult to find these days.

1 year ago

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Steve Miami, FL

Jacob W and Sam C are the epitome of class and exemplify tremendous customer service skills! First time doing business with this company and and will not be the last.....all because of the above mentioned individuals! Thank you Jacob and Sam!!!!

1 year ago

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Chris Black Rancho Cucamonga, CA

My experience with American Dream Auto Protect has been extremely disappointing and frustrating. I purchased a warranty from them in October 2022 and requested a refund in July 2023. The trouble began when they refused to cover an issue with my car, claiming it was pre-existing and citing a recording of me mentioning the issue during the purchase, which was not the case. I contacted their customer service to request a $2,200 refund. Despite diligent follow-ups and conversations with their representatives, particularly Mr. R, I have not received any refund. Promises and reassurances were made but not fulfilled. I was initially told I would receive a credit refund in 7-10 business days, which never happened. They then mentioned mailing a check, which also never arrived. An electronic check was promised within 24 hours but was never processed. Subsequently, I was told they could only issue refunds in increments of $500, and even that didn't happen. Despite Mr. R's assurances, a check supposedly mailed on September 27th was never received. I even sent a certified letter requesting a refund with no response. It's clear that this company has been giving me the runaround for over two months, and their repeated attempts to avoid my refund request are frustrating. When I call them now, they keep me on hold, send me to voicemail, or hang up. It's worth noting that someone named Henry keeps texting me to offer a discount for their service, which adds to the overall unsatisfactory experience. In conclusion, I strongly advise against using this company under any circumstances. My experience with them has been nothing short of exasperating and unsatisfactory. ***********************UPDATE*********************** Since I posted my review I have spoken with Raymond to rectify the refund issue. They immediately wrote a check to be sent out overnight USPS, emailed me a picture of the check, and sent the USPS tracking number.

1 year ago Edited November 10, 2023

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Fred Parrish

I called this company for a quote for a vehicle I was considering to buy. The other car I was looking at came certified through the manufacturer. One week after my quote, the salesperson called me back to check which purchase I made as agreed upon. I thanked the salesperson but told him I went with the car that was certified and therefore didn't need the warranty. He attempted to still offer the warranty and I needed to firmly decline and ask that I be taken off their list for future consideration. He agreed and we hung up. I received another SIX calls on the matter where I asked the same; to be removed from their system. I was ensured on that 6th call that he, himself, would remove me and apologies were in abundance. The very next day, I received two text messages!! I called back and the salesperson who answered the phone ("John A") was rude, obnoxious, aggressive, and refused to put me on with a manager. We argued back and forth about my request to speak with a manager and the amount of unprofessional dialogue was astounding. I had to hang up and call back. I left a message asking a manager to call me back. 2 minutes later. I received a phone call from someone who claimed to be a manager apologized for the behavior and concluded that he would take me off the list. He called me back 15 minutes later to verify I was taken off. I received a phone call from a supervisor within 15 minutes of writing my review, (presumably the same person I had spoken to earlier) who informed me that he noticed I left a bad review. He concluded that he had already spoken to me and that he already apologized and asked me to remove the review. I told him no and disconnected the call. **Update: after speaking with "Henry B", a vice president of sales, he profusely apologized for the unprofessional manner in which I was treated. He informed me that disciplinary action would be taken by the company on this employee and he was more than 90% sure this individual would be terminated. I agreed to remove the review only if they fired this person. It did surprise me that a person with his title and function had no direct involvement in disciplinary action. He gave an explanation of the process and alluded that it was most likely a sure thing. After reading all of the negative reviews and knowing that I have no way of knowing if they actually fired this person, I decided to leave the initial review with this update and change the rating to a neutral one. It appears that there is a script that is being used to play on the emotions of persons who care about others' ability to make money based on the actions of some bad apples. It's a manipulation tactic that has probably saved them from many more bad reviews. Bottom line: the company is responsible for training their people adequately and the company needs to have a zero-tolerance policy for this type of behavior.

1 year ago Edited October 23, 2023

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Reply from American Dream Auto Protect

Thank you, Fred! We value our customers and would like if you can contact us to resolve this matter, please send an email to Info@americandreamautoprotect.com

Oct. 27th, 2023

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Glorious Johnson

Mr. Sims is a rarity in Customer Service! He answered the phone with a song in his heart. I was reassured that my situation would be handled promptly, and it was. My questions were graciously answered. This man deserves a raise! It's not very often that you receive that type of phone/Company Service anymore. Thanks again Gary!

1 year ago

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Reply from American Dream Auto Protect

Thank you, We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 3rd, 2023