Name: Ally Auto
Rating: 1.3

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Elliott Johnson Fort Lauderdale, FL

I see why they have 5.79 billion in profits, Ally hired people out the country and pay them less than minimun wage. These folks they hire don't speak or understand english very well and therefore you have consent misinterpretations as to what you are saying and what they understand. My credit has been screwed by ALLY!!! due to poor communication with customer service.

5 years ago

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land Fairfax, VA

I had an account with Ally Auto and chose to pay it off but made an extra month of payment by mistake. When I asked for a refund, Ally told me they would hold the payment as security deposit till lease due. I was outrageous. What kind of logic is this? There was no requirement nor disclosure beforehand for security deposit. But when customer's money landed in its pocket by mistake, it became a ransom? I never heard any decent company would do that.

5 years ago

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Hannah J Johnson Dallas, TX

I was told that I was one month behind on car payments and the total to get it back was the past due balance plus the upcoming payment. They came and picked up the car and then lied to my husband saying it was two months behind and it ended up ruining my marriage because they just told my husband I hadn't been paying it. They are some sorry people that work there. But at the end of the day God doesn't like ugly and the truth will come to light.

5 years ago

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Julia S Fountain Glen Burnie, MD

They hold your title hostage. They have the worst customer service. No one speaks clear English, and it's very hard to explain your problem with them to get a resolution. I requested to have my FOURTEEN DAY PAY OFF AMOUNT. They provided to me a FOUR DAY PAYOFF. who does that? So now I owe an additional fee for the daily fiance cost. What a freaking joke. I will NEVER RECCOMEND THIS COMPANY.

5 years ago

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b&p Kissimmee, FL

Unfortunately, I can't give Ally -5 stars. Total loss, never gave insurance proper payout amount, never advised the amount was short, put late payments on credit report, GAP did or did not pay (who could tell?), still showed $200 balance, could never get explanation of balance, payments were autopay so COULD NOT be late payment fee, balance paid but still shows on credit report, and this does not include attempts to call and get someone, anyone to do what they said they would do. The car was a total loss 10 months ago and the saga continues.

5 years ago

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Jen Yucaipa, CA

Ally is no help. I want a negative star option. I needed some assistance with my payment due to an unforeseen financial difficulty but was told that they would rather repossess my vehicle 7 days after my payment was due. I have another vehicle payment through Santander Consumer and they were very very helpful and understanding, giving me multiple options to choose from. Please don't get a loan through Ally.

5 years ago

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RAS Cashiers, NC

One star is too high for this racket organization. Purchased my lease car from Ally back in 2016 and have yet to receive title. Have the Bill of Sale and have called the state DMV and they continue to say the auto is registered to Ally. Ally claims they are working on it but it has now been 8 weeks. Have called almost daily leaving messages w limited responses from Ally saying it takes time - ITS BEEN 8 WEEKS!!!! Would never recommend this group and avoid at all costs

5 years ago

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Jaret Sewickley, PA

Anyone who scored over 1 star most likely got some incentive to do so. I have automatic payment withdraws for over a year now and every month they report it to the credit bureau as late. Worse bank out there. They will sell all your information you give them about yourself even after you dont have a loan with them anymore as well. Save yourself and get your loan somewhere else. I will walk if I need another car loan from them.

5 years ago

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Bc Warrenville, IL

Stay as far away as you can from this company! I paid my car loan in full 21 days ago... With a CASHIERS CHECK from a reputable National Bank!!!. They still have not refunded me my overage. It does not take two weeks for a cashier's check to clear. No one speaks English there, and if they do you can barely understand them. If you value your own money, don't count on getting it back from them! Stay away from this fraud of a company!!!

5 years ago

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Nicolle Picking Clearwater, FL

When I bought my car they accepted me as a new customer so I could drive the car home from the lot immediately and gave me a good rate.

6 years ago

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Destini Ferguson Tallahassee, FL

Ally auto app allows for easy payments. However, the customer service could be better. I totaled my car and was unable to lower my payments, however if it wasn't totaled i would have been able to. I don't understand why this is a policy.

3 years ago

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Shanna South Jordan, UT

We've used Ally before. They have great customer service. Typically we use them for our company's fleet, they offer good rates and financing options.

6 years ago

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Hernan D sanchez

THE WORST COMPANY CHEATERS, THEY GAVE ME AN INTEREST OF 18% WHEN THE RATES WERE 4% THEY PROMISED TO REFINANCE PER YEAR AND THEY NEVER DID IT I PAID THEM FOR 4 YEARS VERY EXPENSIVE INSTALLMENTS AND ABOUT THAT THEY REPORT LATE AFTER HAVING PAID THEM IN FULL THEY ARE THE WORST I'M GOING TO SUE THEM IN COURT FOR PROMISSORY FRAUD

8 months ago

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Shelley Bazzell Spring Hill, FL

Ally is the Worst ! Terrible phone reps, when you can get through. My daughters car got repossessed and they moved her car 2 times. She paid the day it was taken and it still sits there, 2 weeks later. Now 2 hours away and sitting at their auction lot. UNREAL!

1 year ago

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R F Miami, FL

My wife and I just got a $550 bill for a "broken" bumper that ally claims needed to be replaced??? We did a 24 month lease. Turned the car in 2,000 miles under the allowed miles 8n PERFECT condition!?!?!? DO NOT LEASE WITH ALLY!!!!!!!!

1 year ago

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Barry Gerenski

This company does not know the meaning of a late payment if your payment date is due on the 23rd of each month and the date of the month is the 8th of the month, it is not late. Learn the meaning of the term late you morons!!!!

1 year ago

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Empress Nyla CA

Their website is also down. Their customer service team cold transfer people and demand payment when you can’t even access their website. If you can avoid this business I would highly suggest you contact another auto financing company

1 year ago

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Tiffany Brown Aurora, CO

It's hard to find ANYONE who can speak English. I would never suggest getting a loan with Ally. Every time I call, I get a representative who can't help. I always have to demand to speak with a manager and even they can't help.

1 year ago

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Michelle Hope Ormond Beach, FL

Terrible treatment when needed to get a small extension. Wouldn’t help when hit hard time, then for the first time in decades I was over 30 days late and it hit my rating hard. I called well in advance of this, they didn’t care. This is 3 years plus of on-time pay (within ten-day grace)

1 year ago

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Thibault Parise Murrieta, CA

If I could put a 1 star review, I would! No communication, no one tells you anything, just automatic email, they try to not pay and honor contract. I'm seriously considering taking legal action, for taking months to close claim, while I could not buy a car because of them, and spent too much money renting a car during that period.

1 year ago

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Heather Foss Maple Grove, MN

Ally is IMPOSSIBLE to work with. From the calls in 2019 to work through wrongly reported car payments to 2021 when they mailed my lien release back to the used car lot where I bought the car from. Every time there is a problem it takes dozens of calls to fix the problem. I would NEVER be in debt to them again.

1 year ago

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Jake

They won't work with you for anything. The financial department is a 3rd party from the Philippines and said racist comments to me. Calling me a dumb American ext. The better business Bureau needs to investigate this fraudulent company! Don't do business with this company.

1 year ago

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Jethro Smith FL

Do not trust them with your finances. The customer service is horrendous. They will force you into finance charges without a way to pay to the principle. I am going to tell everyone not to trust ally auto for the rest of my life.

1 year ago

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Rose Chess Fort Worth, TX

Ally Financial is the absolute worst auto lender. Think twice before signing anything with them. They will do any and everything possible NOT to close claims. The customer must do ALL the leg work and they are rude. Believe the reviews!!!

1 year ago

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Tamara Barnett-Mimms Miami, FL

this company is a fraud, i have made several attempts today and fir the last .onths to reach a supervisor and every rrp transfers me elsewhere and tells me a supervisor isn't available and refuses the assist me and bung up on me several times..time to sue whose down for a class action

1 year ago

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Jodie Quinn

Ally auto customer care put my account in the negative after four prepaid loan payments and then put my credit score 807 to a 675 as a result of their out of country customer care representatives. I will never use them again and don't advise anyone else to either

1 year ago

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Yevgeny Zitser

The worst auto financing I ever had!! Requested a buy out price for my 2020 Jeep Rubicon. Once I was at the dealer for the trade in Ally gave the dealer a completely different quote which was over $13k more of what I was quoted just a few hours earlier. DO NOT LEASE/FINANCE WITH ALLY.

1 year ago

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Tony Pham Maywood, IL

Horrible customer service, almost none of the reps speak fluent English, it’s extremely hard to understand and you’ll just keep getting transferred until they hang up the phone and you have to restart the whole process again

1 year ago

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infinite Indianapolis, IN

They say they offer payment assistance but somehow people never qualify for it i live on a very tight budget and i am disabled sometimes my disability check is short making it very hard i’ve paid my bills in full other than one time i don’t see how i don’t qualify and how others don’t im tired of ally wish i could change

1 year ago

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D Fort Worth, TX

No payment assistance and questionable practices. I noticed that each time I made a payment through the app, they posted it to wrong account. I tried twice, same thing. I had to go through desktop site to post to right account.

2 years ago

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Robert Blain Glenolden, PA

I tried to trade my Ally leased Jeep in early I was told my Pay off was $39K but If I trade it in the dealer would have to pay $46k. When asked why the difference I was told they would sell the Jeep to the dealer for fair market value. I've had a lease before with Chrysler Capitol and they never did that. Very deceptive ! Never again!

2 years ago

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foo foo Vincentown, NJ

If there was a zero star I would have chose it. I’m in a DV situation since May 2022 and when I called them to explain more recently they all refused me to speak with a supervisor and told me they will still collect late fees until I pay.

2 years ago

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Ben Mosley (Whitetail Land Designs) New Iberia, LA

I can’t hear them on the phone, non-American staff that I can’t understand, and a pain to make payments with. They also charge a service fee to make payments. I immediately refinanced with USAA after only a month of being with Ally. I also got a lower interest rate with USAA.

2 years ago

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Brandon Adams Las Vegas, NV

Ally Auto will keep acting like your car note is behind and just add late charges and never provide accurate information on how they come up with the charges. When you ask to speak to a manager and have the late charges removed, they never let you speak to anyone. Just keep adding late charges. STAY AWAY FROM THIS COMPANY!

2 years ago Edited August 5, 2022

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Betsy Yankton, SD

Ally has the absolute worst customer service I have ever experienced. They are rude and do not care about the customer. I have been waiting for over 4 months for a payment they owe me and every time, it is the same answer every time. Here I am still waiting for a check.

2 years ago

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Lisa T Jacksonville, FL

I work for a dealership. Ally is absolutely awful. They lose payoff checks for customer trade payoffs then hound the customer for payment and ruin their credit. You can never speak to anyone without an accent. No accountability for losing checks that have tracking numbers and showed they've been delivered.

2 years ago

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Michael Racca Boston, MA

BUYER BEWARE if you like call centers misinformation and fees fees fees then Ally is for you!!!! Not only does customer service lack any knowledge about well anything other than what you can provide them on the account but RUDE RUDE RUDE I can’t wait to change my auto finance company

2 years ago

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destiny chatham Greenville, SC

Absolutely worst people ever! Might as well kiss your hard earned money good-bye! Nobody speaks English and the ignorance of these individuals are ridiculous. I CANNOT wait to pay my car off. Horrible experience with horrible people. I’d give a 0/5 if I could. BEWARE!

2 years ago

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Greg Portland, OR

Such a bad experience. I wanted to trade in a leased vehicle at the dealership but they wouldn't allow the dealer to pay off my lease. Instead, I had to buy it out myself and then, once I had the title, trade it in at the dealership. Was a complete nightmare and I'll never use Ally again.

2 years ago

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danny p Orlando, FL

Ally is nothing but a scam I've been with this company for 2 yrs always payed on time never late they've reported wrong info to my credit Bureau for 2 yrs and now they they haven't been adding my extra car payments to the price of the car . No one speaks clear English and are rude . I give you guys -3* on a ratting...

2 years ago

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Paul Wilson Weatherford, TX

For an online bank after paying off auto loan can't get a payoff letter online. They can only mail it. Takes 4 business days to draft letter then 7 to 10 business days to mail. How dumb is that for a total online bank. No branch to go to. Worst customer service I have ever received from a "bank".

2 years ago

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diego gutierrez

By far the worst company I had deal with; they were charging me fees to make early payments to the principal. One I paid $50 and the fee was $50 so I could just burn that money. I had to make another loaner to buy the loan I won’t ever deal with this company again. TERRIBLE

3 years ago

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Phyllis Goldman Ellicott City, MD

Run walk do what ever other than buy a car using their financing it’s the worst company ever customer service people have no idea one even told me I have no idea I will be removing my car from their financing as soon as possible even if I have to pay more They should be ashamed of themselves

3 years ago

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Angela Rowe Peachtree City, GA

They lost my payoff check that was sent by FedEx with the account number on it. I know they received it on August 24th. Today they confessed that it’s lost!!! I reached out to them daily. This check was signed for. This place is proof that hell does exist. Has anyone anywhere had a positive outcome with this company when it comes to payments?

3 years ago

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Michael Lamb Chicago, IL

Ally is the worst financial place for a auto loan would go with a loan shark before this crappy auto loan financing... this is America please get people you can understand when speaking to someone about your loan.. on the phone wait time is horrible...ally says they care about you, complete lie...NEVER EVER AGAIN!!!!

3 years ago

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Gloria Chambers Columbia, MO

I am getting an Attorney involved to Sue Ally, the Consumers need to file a Class Action Lawsuit. The Complaints are not making it to the Management Team, and if they are the Escalations are not being remediated/resolved. This Business is Unethical. I will be Mailing Evidence of my Complaint and I guarantee it is very Valid!!!!!!!!

3 years ago

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Robert Bowen Elgin, OK

I paid my vehicle off and wanted a lien release and it has taken more than 3 weeks to receive it. customer service representatives have no answers. They have lied to me 7 times, they told me they would email me a copy of my loan records and I have nothing. WORSE BANK EVER.

3 years ago

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Linlin Linlin Clemmons, NC

Do not finance from this company , theyre horrible! through covid 19 I asked for 1-2 months grace period. they gave it to me and after I had accumilated late fees and charges, Im paying double for a car that 2013. They will rob you!!! Dont do it!!

3 years ago

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Richard Asencio Newington, CT

Worst bank ever. They don't care about costumers at all , they don't look for choices for costumer. They not do refinance for existing clients , they do it only for new people just to play them like they do with old clients. I DO NOT RECOMMEND THIS BANK AT ALL.

3 years ago

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Gail

Paid off our vehicle in June. They didn't have the courtesy to even send us a letter letting us know the loan was paid in full. I have yet to receive our lien release. I have called so many times. I have asked to talk to a supervisor but they never connect me. I will NEVER use them again.

5 years ago