Name: Ally Auto
Rating: 1.3

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Sanjay Amin South Plainfield, NJ

This is a lousy company. I paid for my lease in full in January 19 and they still have not sent me the letter of payment in full or the title. Called them numerous time and the customer service is clueless they themselves told that all they can do is send the tracker mail to back office, they have no clue on how to send you the title. Atleast 5 time they send the mail and nobody called. I am still waiting for the title. When I called dealer, they told me good luck on getting title from Ally. I am giving 1 start and there is no 0 or negative start

2 years ago

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xtreme gutters Ridgewood, NJ

Xtreme Gutters and Home services . Horrible experience with Ally auto we try to make monthly auto payments and they find the way to cancel the bank transaction every time I had call many times they said the problem is fix and close to the end of the payment I have to call and pay extra $3-4 charge over the phone to complete payment I wish I can pay the hole balance at ones so I don’t have to keep calling these company I give them a 0 from 100

2 years ago

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Matthew Berlew Richmond, VA

As many others seemed to experience, the worst customer service I have ever experienced with any company. All I wanted to know was my lease buyout dollar amount. A very simple question. My first call, they told me 1-2 business days. Five calls later and I still don't have the payoff amount. I have been promised deadlines twice at this point and both have been broken. I can't wait to refinance my loan with another company and be rid of this already. I would stear clear.

2 years ago

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Amber C Fort Worth, TX

If I could rate this company a -5 I would. HORRIBLE!!!!! TAKE YOUR MONEY AND RUN. They’re the worst. My fiancé has been paying off a TOTAL LOSS car for three months now. They lie about how much your insurance sends them so you’re paying off your total loss car plus the new car you’ve had to buy yourself. They’re thief’s, cheats, and liars. Don’t not recommend ally WHAT SO EVER. They don’t even answer the phone 99% of the time. Been on hold today and yesterday for an HOUR. Ridiculous. Horrible customer service.

2 years ago

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Courtney Lynch Greenville, SC

My insurance company sent them documentation over three weeks ago because the car was a total loss, and they have yet to even look at the documentation. I can only speak to someone at the total loss department. But this department will not answer the phone or call you back. After 15 minutes of holding a message states that the reps are too busy and try again later. Now I am stuck making two car payments and cannot get any assistance from Ally.

2 years ago

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Viv Audinot Kingston, NY

My vehicle was a total loss. Ally received payoff from my insurance company, but never paid loan off and kept billing me for two months afterwards. Plus, to make matters worse they DO NOT pick up the phone. You can’t speak to ANYONE in the Loss dept. Frustrating!! I will never finance an Auto through them again. ONLINE BANKS are the WORST. NO brick and mortar branch to walk into so they can resolve a problem. Im still trying to get this nightmare rectified.

2 years ago

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Heather McCracken Hayward, CA

I would give Zero stars if I could. This is literally the worst company that we have ever had our unfortunate leases with. The wait time and lack of consistency with customer service is horrible. We handed one of our jeep leases back and got a bill for 2800.00. I know we have mileage overages, but not 2800.00. They just want to get more money out of you. Do not do business with this company!!!! The dealership that we got our jeeps from have stopped using them. They do not have a good reputation out there in the auto world. I will be reporting them as well.

2 years ago

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anthony wieber Frankfurt am Main, HE

RUN! Do not finance any vehicle through Ally. They have the WORST customer service of any company I have ever dealt with. Ally quoted me a value to pay off my lease early as I moved out of the country. I paid this amount that was quoted to me, yet Ally refuses to send me a document noting the amount or send me the transcript of the conversation (which they confirmed exists) to me. Incredibly incompetent - will NEVER finance through Ally again.

2 years ago

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Robert Jamaica Plain, MA

So I leased a vehicle two years ago , used Ally for the leasing. Because of back surgery, I cannot drive the Jeep anymore. I went to the same dealership I originally leased the vehicle from. Mind you, I put $8500 down and paid over $12,000 into the lease. That’s $20,000 I have gave to Ally. The Jeep was $51,000 originally. Now two years later. Ally wants $51,500 for the trade in. The dealership will only give me $49,000 for the car. BOTTOM LINE, ALLY WANTS MORE MONEY NOW, THEN I ORiGINALLY BOUGHT THE CAR FOR. That’s after giving the $20,000 into it.

2 years ago

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Robert Zabel Commerce, MI

a poor rating is a gift! i paid this loan company 94% of the loan amount 6 month ago and paid off 60 bucks the remainder of the loan my bank has cleared it and allys site list that its paid if full but no way will they expedite a pay off letter!!!!!!!!!!!!! ally is not the borrowers friend ! its obvious they could care less 6.79 interest with an 811 fico score! try your credit union instead.

2 years ago

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Austin Tempe, AZ

Ally is an AWFUL bank. They do not help out with payment extensions etc. It appears they don't care about you or your financial well being at all. Been waiting for over a month for a payoff document from them that they said 5-7 business to get. And they are still demanding monthly payments. This is just a brief outline of the issues I'm having with this bank... DO NOT USE THEM

2 years ago

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Rod H.

Tried calling them 3 times today. Got hung up on 2x during the transfer, then when when the transfer works correctly, I could barely hear and understand the person on the other end. I asked them to transfer me, and received no response. I informed the customer agent again that I could not hear them, and to transfer me, and then I got hung up on. Wasted 90 minutes of my day trying to correct a mistake. So far, their customer service leaves a LOT to be desired. Is there no supervision? WTH is going on there? NOT ACCEPTABLE.

2 years ago

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Samuel Williams Jerseyville, IL

They finance our vehicle and every time we got close to paying off they would increase the payoff by saying we owed more interest. Bottom line 72 month contract took 75 months to pay off even with 3 extensions we still had to pay 75 months of payments. i will never finance with them again. a contract that should have paid off in March 2021 we had to pay unto Dec 2021. we feel rupped-off by them

3 years ago

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Courtney Moore Parkersburg, WV

I was forced into getting ally auto to finance my car. Only place the car lot deals with. They don't offer biweekly payments on auto pay so I kept hitting their late fees. After getting harassed daily for months I'm finally able to pay down my fees thanks to my job switching to weekly pay. This company is the worst. They need to listen to their clients and make some changes. Until then I'll continue to try to buyout my contract and warn others to stay clear of Ally Auto.

3 years ago

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Christian Vasquez Monroe, NC

They asked for a police report to finalize the claim. I sent it and never heard from them again. Fast forward a year later, they never finalized the claim so my car was in default after a total loss. They finally approved the claim and now it’s taking over a month to post to my account. Avoid this gap insurance. USAA will take care of everything IMMEDIATELY and will not bother you for any paperwork as they are independent and don’t need you doing their job for them.

3 years ago

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VK Wilson Minneapolis, MN

This is the wwwwoooorrrrssstttt company to deal with!!!!!!!!!! I have paid off several cars in my lifetime and received my over payment check from GAP and extended insurance with in weeks. I am on day 45 and they keep giving me a different time frame every I time call. I’m always placed on hold to speak to a manager but a manger never answer. One time I held for an hour and no one ever came to speak with me about my payout. I just want my money so I can move on, I will run the next time I hear they name!

3 years ago

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Katherine Hartvickson Lindale, TX

Worst experience ever. My daughter died from Covid and the insurance company paid off the vehicle. I have had multiple conversations with at least 12 representatives and told them the amount and date the insurance company paid the vehicle in full. Apparently the credit collections department does not communicate with the billing or insurance departments. Now they are threatening to repossess the vehicle and damage my credit. I am beyond frustrated and will never use nor recommend using Ally to finance a vehicle.

3 years ago

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Debbie Messer Weaverville, NC

I refinance my car loan and paid ally off on august 17th and I am getting the run around on getting the gap insurance reimbursement. I get a different explanation every time I call. Now that it is getting close to to the 60 days that they said I had to wait, they are now saying that I have to call a different company. When I call this company they say that they do not have a record of the cancellation. I have left 2 messages and have not heard back from them.

3 years ago

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Kiera Benn The Villages, FL

If I could give zero stars I would. Awful company, they call your entire family (can we say HIPPA violation) but refuse to answer the chats, emails or phones. they send payment confirmation but payments are not entered in the system. They offer economic hardship, but do not defer the payments, then try to repossess . This is the 3rd time they have tried to repossess my vehicle due to "system issues". I've spent a week trying to get someone on the phone and after 98 minutes and 36 seconds of waiting, I got hung up on.

3 years ago

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Laurie Hulse Cape May, NJ

Ally financial inc, I one of the most unprofessional companies I have ever dealt with in my life. I have been trying to fix a problem for a year and half now . I have reached out to many different departments within this company and they just switch me to different departments and never solve the problems. I would not lease or have them a loan me money ever again! You can’t fix stupid!

3 years ago

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Sarah Lynn Myrtle Beach, SC

Literally the worst we had paid july and August at the same time then they charged us again for August. They said they would refund the money and apparently lost it. Now my fiances account is negative due to over draft fees because they double charged us and lost the money. Never finance with this company its awful and they have zero customer service.

3 years ago

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Diane McGill Fultondale, AL

I would send advance payments to keep my account ahead of payments due. Ally would send them back! My due date was the 4th of the month. Once, I happened to pay on the 5th and they charged me a late fee! Supposed to be a 10 day grace period for payments! The day the payment is due, they start burning up your phone. I sent a payment that was paid on the due date, my phone still got calls that payment is due. This company will keep you on your toes keeping up with their mistakes!

3 years ago

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Tom White

I paid my vehicle off in full and since they lost the title they expect me to pay 50$ to get it. One representative From ally told me they have sent the original title, one representative told me they have sent a original title and one copy, and one representative told me the original was lost and blamed the post office but I received every bill no problem and paid on time every month.I am in dire need of my title to purchase another vehicle and can’t afford the 50$ to get what should have been sent? I held up to my end of the deal???

3 years ago

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Ivana Marrero FL

Awful experience! Payed off my car and never got my car title. When I called they informe me I had accumulated interest which were not even visible in my account and they kept raising my interest rate percentage without informing me. All they had to say was that the interest amount wasn’t visible in my account system but that I had to pay the amount to get my title.

3 years ago

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Tressa Stekar Billings, MT

My vehicle should have been paid off on 6/7/21 when the dealership sent in the check for the payoff of my car. The payment was applied on 6/8 and then was reversed on 6/17. I have tried to call every day to get it resolved since 6/8 and I can't get it fixed. Now my loan is showing late as of 6/15 and will mess up my credit. I have asked this entire time to speak with a supervisor and have yet to get one to call me back as of today 7/15/21. This company is a joke and I cannot believe they can get away with treating people like this. They are messing up my credit that I worked so hard to build.

3 years ago Edited September 14, 2021

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Robert Smith Silver Spring, MD

Ally is one of the worst finance companies I have ever dealt with. Different person everything and they say they will help but noone helps. Had high credit score then tried to get their automatic payment system set up and they missed multiple payments. Spoke to reps and said they would fix, and nothing done about it. Now credit score just took another hit because they cannot withdraw money a stated and set up.

3 years ago

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milisse vera FL

Horrible customer service. I would give them a negative, if I could! Been trying to get a payoff amount for my lease and they have the worst rules that can’t provide me with that information. The information they give me is the opposite of what the dealer that was suppose to buy the car was receiving. Every rep follows different directions and nothing is clear. Worst car financing company that I’ve ever dealt with, ever! Will never use them again!

3 years ago

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John Page Pembroke, ME

These people are complete thieves. We got a pay off quote of 34,000 and sent that amount to pay off loan. The payoff quote was April 9th 2021 and good for 10 days. We sent full amount 6 10 21. They took until; the June 28th to process payment and claimed we owed them 1100 more. DO NOT FINANCE THRU THEM. THEY COULDN'T EVEN EXPLAIN WHY WE OWED THEM 1100 MORE.

3 years ago

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Shawnta Davis Fort Worth, TX

The are very unethical with their reporting and business practices. After reviving a payment the report late payments and a delinquent account which dropped my score by 60 points. Then they sent a letter after I called them about it, with an April date but wasn’t sent until late May and received June 1. I just mailed a complaint with the BBB next is the FTC

3 years ago

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Jeff Williams Brighton, CO

Ally Auto is the worst. Every time you call, you get someone who you can barely understand because of the broken English. They won’t work with me to get my payments lowered and refuse to refinance my truck. Luckily I found a credit Union to refinance my truck and I will not be using Ally anymore. Horrible horrible company. I’m not sure how they can sleep at night knowing they screw people over on an hourly basis. Not to mention, I just read that they did have a lawsuit filed against them for hidden fees. They are thieves. And they’re not even a company in the US.

3 years ago

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Jaye Miami, FL

The ABSOLUTE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED SO MUCH SO I AM TRYING TO REFINANCE SO I NEVER HAVE TO DEAL WITH THEM. THEY CLEARLY DONT HAVE REP IN THE US AND THEY ARE UNHELPFUL. Made me nervous as they kept asking fir my social Though I gave them the account number!! Absolutely horrible decision to finance with them! I will never use them for anything else. I can’t wait to be done with this company!!

3 years ago

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mnbafm Mesa, AZ

Terrible customer service and the agent refused to provide me with accurate information. The hold times are insane and the customer service representatives Amber in the Closed Bankruptcy Department -- would rather argue with me and prove that I should have known that I have online access which I do not. Please pull this call as this is a terrible experience

3 years ago

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Randy M Ann Arbor, MI

Is there a negative star rating? This company is trash and I would never knowingly do business with them. I would say that I bought a truck from a friend , but I'm 30 days in and still waiting for the release of lien letter from #AllyAuto . which means I'm paying on a loan, paying insurance for a truck, but cannot drive this truck because I can't plate with the S.O.S. without the letter. completely unacceptable in the modern world. I guess when GM deals with a bank in India you shouldn't expect anything less.

3 years ago

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DG Argyle, TX

If I could rate them lower I would. They can't correctly post payments made early. They apply the whole payment to principal instead of the next payment due and the excess to the principal. It then takes them weeks to fix because the unit that does the corrections is overwhelmed. This is the second time this has happened in the last six month. Finance elsewhere if you want your payments to be posted correctly. This is apparently not a core strength of Ally.

3 years ago

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Wilfredo Majano Germantown, MD

Hi my name is Wilfredo I am getting a bad experience with this financial company, they are thieves, you have to be very careful supposedly according to them I am 88 days late but it turns out I make my payments automatically and after 20 days they cancel the transaction it is unfair I do not recommend them they are about to remove my truck they are some thieves.worse experience

3 years ago

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Jillian Jackman Philadelphia, PA

I wish I could give a negative review of this company. No regard for their customers during A PANDEMIC only cares about getting their money. Reported my car 30 days behind its payment the same month I got the car, double charged me for 2 months straight and repossessed my car after missing 1 MONTH. Once I get my car back I’m definitely going to refinance through another bank, horrible isn’t even the word. The Customer service Department should be terminated entirely, no help at all. Shame on this company.

3 years ago

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David Houston, TX

Refinanced my car loan through a separate company. Had a supervisor from ally stop my automatic payments. Even put a stop payment hold on them. They still withdrew the money and when I asked why that happened no one could give me an answer. Absolutely terrible customer service. They have zero answers for any questions. Glad I won’t have to deal with them wouldn’t even recommend them to my worst enemy. Really I just can’t say enough bad things about them .

4 years ago

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marlene lugo New York, NY

DISGUSTING BULLIES!!!! they repod my car after missing 2 payments, never informed me DURING A PANDEMIC!!!!!!!!!!!!! i'm so hurt, when i called them to make my payment they said i had to pay my full amount or they will auction the car. of course because its a 2017 paid off about 80% of it and now expect me to dish out 13,000.00 DURING A PANDEMIC!!! i had to ask for an advance from my job which is mortifying. they are extremely rude about it and worst of all i never got a call from them or anything. there has to be something done!!!

4 years ago

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Tutu Heinonen Hollywood, FL

If I could give a zero I would! My auto loan account was charged twice in the end of September. At the end of October I was charged a full amount again. All Ally can do is to send out a check with the waiting period of 10-14 days. Meanwhile my bank account is on minus and I have other bills pending. This is not the first time this has happened with this company. I am thoroughly disgusted with how they treat their customers.

4 years ago

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Scott Dye Phoenix, AZ

Terrible experience. This is an online bank, so when you sell the car first you have to pay them off with a check sent in the mail! They have your title filed electronically with your state's DMV. So they have to notify the DMV to release it, and then a few weeks later you get it in the mail. So I was fortunate that I had a buyer that really liked the car and was paying cash. It took 6 Weeks!!... from the beginning to receiving my title. The customer service is farmed out foreign countries and you might or might not get someone you can understand.

4 years ago

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Starla Granbury, TX

I got an auto loan from them in October of 2019. I pay a little extra on my car payment and I write a note saying to put the extra amount towards the principle and not the interest. Well, in the 8 months i've had the car, I've had to call them 6 times to get it fixed because they would ignore my note and put the extra amount towards the interest. I just got a bill in saying that I have an unpaid balance and a 55 financial fee and I have no clue why because i've never missed a payment. So I am going to have to call them again. I'm never going to use them again.

4 years ago

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libbylou Colorado Springs, CO

Easily the worst bank I’ve ever dealt with. They outsource all of their phone calls, highest interest rates I’ve ever paid, it took three weeks to get a COPY of my title. When paying my vehicle off they wouldn’t clear a cashiers check for over a week and help the title for another 4 business days. Never had an easy phone conversation with them. When I found an error I called and asked for it to be fixed. They said it’s not wrong but would fix it anyways. If it’s not wrong why fix it? Spoiler alert: it never got fixed. 0/10 would not recommend

4 years ago

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Latoyajg Atlanta, GA

My car was financed with Ally bank and i had no problems using the online system to make payments. The car was totaled in May, 2019 and my car insurance paid their payment within days. Well here is where it gets ridiculous, my Gap coverage is with Ally. Everything they requested has been provided by both my insurance and myself. Ally is now reporting me as delinquent and good luck trying to talk to someone. How can departments in the same company refuse to talk to each other? Scam artists masquerading as a legit company.

4 years ago

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Will Scottsburg, IN

One of the most frustrating experiences I’ve ever had trying to work with this company. They flat out refuse to do their job and are good for absolutely nothing. I’ve called trying to request the title for my vehicle probably a dozen times. The vehicle has since been totaled and the insurance agency can’t get them to fax them the title either! No idea what could possibly cause such difficulty filling a simple request. DO NOT USE AT ANY COST.

4 years ago

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Kevin C Lady Lake, FL

Dealership said these guys were great. They are terrible. Traded car in 6 months later to another dealership they sent a check overnight for $32,000. The check was deliver on Friday at 8 am. It is now 6 days later and check still not processes. This is going to make the payment lat. I feel they are doing this on purpose to try and collect a late fee.. Caution Caution Caution

4 years ago

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Chastity Stucker Louisville, KY

Do not fool with Ally Auto my credit is ruined I cant even refinance and go somewhere else I have been making payments on my own since June when I bought my car well in December I started getting over draft fees in my checking for December and January these people put my account in auto pay so I was making 2 payments didnt know it messed up my checking my credit card bill did not get paid and my credit is ruined Im about to take this truck back to the dealers I will not deal with a company Like this I hate this company

4 years ago Edited September 14, 2021

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Kira

BEWARE:: My granddaughter got behind on late fees took her car we tried to pay won’t let us said have to wait for paperwork 3-5 days Police said illegal you have right to pay and go get car. Beware they have no physical office so makes it hard to fight but I will use social media and pick it dealer to get my point across. Use company with an office.

5 years ago

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Lenton Smith Sanford, FL

I will NEVER EVER NEVER use this bank again, If you are a minority I suggest you find some other bank. Customer service is the worst , I can not express here what this bank has put me through. I honestly think they contributed to my heart attack, they even called the hospital looking for a payment while I was being operated on. AND they will harass your friends from a contact list from any platform that you may use. Facebook, Instagram, ect.

5 years ago

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Miles Wallis Rockvale, TN

so, i am a week late on my payment. they call me 6 times a day ( Robo Dial ) most of the time when i answer there is no one there. Even some times they will hang up on me when i answer. Also, the reps do not speak English very well. I find myself getting irritated when i repeat the same answer to the question 3 times . Once I asked to speak to some one in the usa but they just hung up on me . If you can avoid this bank.

5 years ago

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Hisham Mullica Hill, NJ

One of worst companies ever. Called 6 days ago asking for the title to transfer car registration from one state to another, I was told it’ll be faxed to me in 1-2 business days. It never came. I called again today and the answer was “the title department is closing in 10 minutes and it’ll be done tomorrow” after I explained to them that I needed it today because the registration is expiring today

5 years ago