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Lily San Mateo, CA

It was a good experience overall. However, since I am new to driving an electric vehicle, it would be helpful if the owner gives us more information on daily operations, for example, a more detailed video. We let the car being charged at the station without realizing there is a charge for idle time if the car is left at the charging station past the time. It would be helpful if the owner would call instead of texting us to warn us.

2 years ago

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JD1029 South Lyon, MI

Wonderful experience and at half the price depending on the type of car you prefer. The car was located in a very convenient location and was full of gas and clean. The drop off was more than you get with at typical rental for they met us at the airport so all we had to do is pull our luggage and head for check-in!!

2 years ago

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Todd M Hertner Portland, OR

Loved the Tesla, loved our vacation, loved the looks we got when kids popped out the back seat. Did not like the reception we were met with at Turo pickup in an obscure location. A better topical map defining area, taxi pickup, etc would have helped with our maiden voyage. Did not get any direction with first time Tesla driving nor did they want to show me. I had to figure out how to put car in drive. The rest is history.

2 years ago

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Edward Wilson

Thank you for your service. I will use your service again. When my reservation was cancelled, your group help me get another reservation using the funds that were already dedicated to my original reservation. That was very helpful to not have those funds tied up for 2-3 bank days. Thank you.

2 years ago

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Fares Banjar Atlanta, GA

I had some issues with the host and the turo support helped me but not enough. The host promised me a $60 back due to the late pick up and while using the car the windshield wiper took off on our road and we bought a new one for him. After that when i returned the car back the host charged us with extra miles usage and that acceptable. But the thing is he rejected to give me the $60 with the windshield wiper cost $13. So i reached out to the turo support and he said i did not promise him with $60! In the end we came up with a refund of $60 without the windshield wiper cost but i paid after all.

2 years ago

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Beth Shanks Argyle, TX

Oh my gosh it was awesome to find someone you can rent a vehicle from without all the red tape and fees of a National Car Rental agency! Absolutely love the fact that you can pick the car you want to drive or truck and a lot of times it's the same price for car or truck I think it's a great invention who ever thought it up!

2 years ago

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Kevin Bearden Homosassa, FL

This was my first experience with Turo. It shall not be my last. From stepping into it the first time, to stepping out of it for the last time, I couldn't be more pleased. Karl was very accommodating and very professional. The vehicle was top notch all the way. I left Seattle with a smile on face, partly because of Turo. Thanks Karl!

2 years ago

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MesaFam Mesa, AZ

We have used Turo several times all with good experiences until our most recent last week. We rented a van for a quick weekend trip to San Diego, which I immediately communicated to the host Thomas A. In Tempe AZ. One tire separated 40 minutes into the trip. Host NEVER answered numerous texts, even though he has a 1 minute response time noted on his profile. Long story short we bought a brand new tire and he has yet to reply. Brakes/rotors were a concern driving in hills. I feel he knowingly put my families safety in jeopardy. Very shady host. I encourage renters review all profiles closely. With this host he had hundreds of trips but several negative reviews ifor several cars in recent weeks. Turo should actively research all safety concerns and suspend vehicle rentals until they are rectified.

2 years ago

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RD Allen Birmingham, AL

Had an awesome experience renting a cool Jeep Wrangler in Houston, TX with Carlos!!! You can see from the other Turo reviews that it is all about the Owner- Good ones=Awesome Experience. Carlos was very responsive at all times and helpful. So much better than Hertz!!!! We needed a little help with the Jeep Soft Top, and he was there for us! Only reason I gave Turo 4 Stars was that the app was confusing because it required a 24-hour trip, and ours was less. I couldn't find a way to end the trip early.

2 years ago

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Charles Guy Woodway, TX

This was my first time to use Turo. It was too easy. I used it out of the Oakland airport and was on the road so much faster than I ever had when using one of the rental services there. I will definitely use Turo again next time I need a car.

2 years ago

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Jon Cave Germantown, TN

Turo was great. I really like that I can choose my specific car instead of renting some mystery vehicle. I also like that I can rent everything from econoboxes to supercars and most are cheaper than a comparable rental would be. I would like to be able to message owners without having to pay first. Other than that, i really like Turo.

3 years ago

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Ann marie brown Eugene, OR

Turo was a perfect answer to have a car for just 1 day on Maui, without all the extra fees and taxes! Dropoff was only a short block to public bus stop to return to famili’s home. Car was ready and ran well. I am definitely telling family and friends about my first Turo experience and will research and be a repeat customer! Thanks!

3 years ago

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Betsy Donnelly Prairie Village, KS

This was our first time using this car rental service and it was five stars all the way. Wonderful and communicative host, first class car. Everything went better than we could’ve expected at a very affordable price. I’ve already booked for our next trip !

3 years ago

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Kirill Hollywood, FL

I really like Turo. So far, my personal experience with landlords is extremely positive. They are always very friendly, flexible and comfortable in time. But my friend used Turo, and one of the owners decided to make money on it at the expense of Extras, Turo correctly solved the situation, which in the end my friend was satisfied.

3 years ago

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Angie Rochester, MN

Easy and detailed information that made me feel comfortable renting through Turo. I like the fact that I can communicate directly with the car owner through the app if needed. The service is even better than the traditional way to rent a vehicle and I’ll definitely be going through Turo in the future!

3 years ago

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Mary W. Honolulu, HI

Downloading the app was the most difficult thing for me, as I’m NOT tech savvy. Using the app is simple! It is fun to search through the available vehicles and to choose something that I have always wanted to drive. Great experience!

3 years ago

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Jonnie Smurthwaite Phoenix, AZ

Turo was awesome! This was my first time using Turo for a rental car. Our host was great, the car was way less expensive than it would have been through a rental car company. And it was right near our house! Convenient and cheap? I'll do Turo every time!!

3 years ago

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Casondra Blackwell Elizabeth City, NC

EXCELLENT EXCELLENT TURO WILL ALWAYS BE MY ONLY CAR RENTAL CHOICE. The best experience ever, from start to finish. Very clean car and service! I’ve been sharing and telling my family and friends about Turo and will continue

3 years ago

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Corey Anaheim, CA

Perfect app service and very clear and understanding...way better then standard car rental with all their rules and even cost. I will for sure be doing business with turo again plus he options of cars versus the rental car places is bar none the greatest

3 years ago

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Michael

Me and my girlfriend used the app to rent a car for our quick vacation to San Diego from Los Angeles during Labor Day weekend. It was a fantastic experience, the car we rented was in amazing condition and drove wonderfully. We were able to ride in style, and had a lot of fun. Would recommend to friends and rent again.

3 years ago

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AZ Portland, OR

Communication with the car owner was excellent. He was responsive and obviously familiar with the app and what we needed to do to make changes in pick-up/drop-off locations. I gave the experience a 4 because it took me a bit longer to figure out the app then I thought it would and ended up sending a couple of messages via text before figuring out how to update in Turo. User short-coming.

3 years ago

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Sarah L Anacortes, WA

Worked out great! Car was not fancy, but got us where we needed to go and having unlimited mileage was so nice! We did have a short taxi ride from airport to pickup location. Sam was very responsive and his associate even gave me a ride to the airport for my return flight when the taxi did not come on time. Definitely will book again!

3 years ago

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Ross McKenzie Waco, TX

I was looking for a relatively inexpensive rental for my visit to Alberta and found the Focus with a manual transmission to be a perfect fit. The car was fun to drive, great mechanically, and Jason and Amanda were very hospitable! What more could you want?

3 years ago

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Anirban Mookherjee Frisco, TX

My first Turo experience was with Brian's 2017 Mustang GT. Car was in great condition and the entire process from Check-in to Check-out was hassle free. I was sceptical of how strict of an inspection would be done in the end and whether there would be expenses imposed for small reasons but that wasn't the case.

3 years ago

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Joe Valdez Indio, CA

It was a very good experience. It was hassle free. We booked the car, paid the car online and picked it up. There was no waiting, no crazy paperwork and the host was easy to work with. Any questions he replied right back. Our host was Himilcon. I would definitely be booking with him again.

3 years ago

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M

more filters on car selection - ie airport delivery (no charge or charge less than $25) overall my experience was great - very easy, informative and timely. I returned my car early (confirmed with owner - no problem). Even though I followed the return procedure on the Turo app, it didn't reflect that the car was returned nor a receipt issued right away which I would expect. It was only after the original return time that I received notification. I'd prefer to know all is complete - esp as I was headed to the airport and had no recourse or opportunity to address missing info.

3 years ago

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Eric Mowell Springfield, OH

This is my first Turo rental. I was a bit hesitant to go with Turo at first, but found everything was laid out very well..charged were easily understood and I felt upfront. I was fortunate in that I had a great host. I look forward future trips

3 years ago

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MissB Cincinnati, OH

This was my first time using Turo and I LOVE it! I’m never renting from the regular rental agencies again. It’s like Airbnb for cars. Easy to use, and very convenient for wherever you are from just being in town and needing a vehicle or arriving at the airport, it’s great! Very affordable as well!

3 years ago

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Becky E Minneapolis, MN

I've rented from Turo twice both times were good, the most recent particularly terrific. We rented a car at the Salt Lake City Airport, it was in the parking lot close to the exit so super easy to get it and drop it off the same way. I will use Turo whenever I can.

3 years ago

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Scott Farmington, MO

My first time using Turo was good! I had a great car from a very kind owner. He dropped the car off in short term parking and I dropped it back upon my return. The fear of the unknown was present but it turned out to be a very pleasant experience.

3 years ago

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Terry T. Anchorage, AK

The pickup at the Salt Lake City airport was great. No waiting and process was easy. The Nissan Sentra was exceptional with excellent gas milage. I recommend using this way of renting a car to to get the best bang for the dollar. Large selection of vehicles in many types and makes. Thank you Tim

3 years ago

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Dani from TX Abilene, TX

I wasn't overly happy with the car owner but I was really happy with the App and the service y'all provide. I really appreciated the alternative to renting a car from the big companies and I LOVED the savings to my pocketbook!

3 years ago

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Ira Jericho, NY

Incredibly convenient as owner met me at airport (no rental car center bus) and I returned the car the same way. The pickup and drop off was quick and flawless I basically chose the price I wanted to pay and may step up and enjoy a luxury car next time Highly recommend Turo

3 years ago

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David Ehlers Peoria, IL

My experience was five-star plus. The communication that was provided was excellent. Customer service was fantastic. I would highly highly recommend them for running your vehicle. I am a small business owner and I definitely appreciated how they handle their business.

3 years ago

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Chelsea Lansing, MI

I was able to complete my booking easily online, and acquired my rental car at my destination. There were well placed signs that made it easy to see where I needed to go. Communication through the app was simple and straightforward. I truly had no issues or complications with my reservation.

3 years ago

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Mike Tustin, CA

We got a very nice BMW 4238i convertible for a weeks visit to Nashville and Memphis. The owner provided great customer service, was very flexible (we changed pick-up to the airport). The whole process was extremely easy and there was great communication at every step. Turo is always my first consideration for a car when traveling.

3 years ago

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Gwennie Burlington, NJ

All in all, Turo was a good experience. Reservation was easy to make. Logging on is easy on the app. And our overall experience went well. One of the two things that went wrong was that we were billed for a day we did not use, and I have not figured out how to address it. Our flight was cancelled, which delayed our trip, so I needed to delay the overall trip after it was supposed to begin, due to circumstances with the airline. Canceling was easy, but I was billed for one day. (Not good!). The other snafu was that my car owner forgot to set his car in the driveway, and we had difficulty picking up. (Through no fault of Turo). Those two things have ya a little I’ll feeling about the whole experience.

3 years ago

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Alicia Ann Eason Houston, TX

Berlin City Nissan and Aleksandar G were so very accommodating and prompt the Nissan I had was brand new and it was a wonderful rental:) Perfect marks for Alex and BC Nissan and Turo have already told several friends about TURO!!

3 years ago

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Jennifer Leesville, SC

Turo was easy to find a vehicle and payment was secure. I had no issue picking up or dropping off. So much easier than a corporate car rental. The price was the same or even cheaper than a corporate car rentals. The vehicle we rented was perfectly taken care of. I would totally recommend using Turo over others.

3 years ago

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Chris Cox Seymour, TN

All went well, with one exception. National parks do not have WiFi! Without a key/fod, you will loose Bluetooth lock/unlock access to car. Cost us three hours finding a way to access the car. Owner/Ken was super helpful. Crisis averted!

3 years ago

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Ray Esparza San Jose, CA

It was so easy to just pick up the car Hugo everything was claimed not the windows but I could Overlook that I was great on gas and returning it was just as easy I will definitely be using the shop again in the very near future to get another car

3 years ago

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Larry Sowers Fort Worth, TX

1sr time user of Turo & with my Host Raja it was definitely a world class experience. Car was nice & new (500 miles) it was cleaned when I picked it up... Communication with him & Turo was own point.... I will definitely use this service again when I rent in September 👍👍

3 years ago

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Celia Landman Litchfield, CT

Renting a car was painless. We got a great rate, had good options to choose from, and the car owner was helpful and accommodating. Especially welcome, was the airport pick up and drop off-no shuttles or waiting for buses and paperwork. Overall, a refreshing and better way for people to make mutually beneficial connections.

3 years ago

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Craig Clark Las Vegas, NV

Best business model ever! The all app based process makes it way easier; not to mention cheaper in renting a high end car/suv. Their business model let’s you cancel 1 day with no fee. You deal directly with the car owner and pay for everything thru the app.

3 years ago

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Martin Higuera Long Beach, CA

Turo treated me very good and very respectful when I picked up the vehicle at the turo lot. I recommend turo because you can always drive different cars or trucks or even your dream vehicle. I will keep using turo in the future.

3 years ago

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Thomas

I use Turo from time to time. I have had excellent experiences dealing with the owners of the cars I've rented. The cars have been clean and reliable. Pick up and drop off locations have been convenient. All in all I recommend Turo to anyone.

3 years ago

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Cooper Dallas, TX

The first time using Turo and I am pretty happy with it. Due to some regulations, I had to pick up the car outside of the airport which is a bit inconvenient. But the owner is very nice and the car is fun to drive. The warning lights went on twice, and the owner responded to my message immediately and solved the problems. They are not critical mechanical issues, just some maintenance problems, but I still hope this could be improved and leave it really hassle-free for the renters. Overall, pleasant jouney and good experience.

3 years ago

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Gerald Independence, KY

Was very easy and convenient. Can definitely rent up into a better car than if renting a car in the traditional method. The only negative for me, my insurance covers rental cars and I didn’t notice an op out of buying insurance on the app. Miranda was great, met us at the car with the key and the whole process took minutes.

3 years ago

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Marlina Othman Perris, CA

I had a wonderful experience using Turo! I rented a 15 passenger Ford Transit Wagon to take my family to a Dodgers vs Angels game . The owner was informative and kind. I will definitely rent it again or another vehicle. The price was good and insurance is perfect. Thank You Marlina Othman

3 years ago

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Phyllis Wellesley Hills, MA

It took me a while as a first time user to figure out that I needed to find a car near my hotel for easy pick up and that I should choose by map v. list. I cancelled the first car because it was to far but that was easy to do. Overall, it was easy and convenient! The host responded quickly, had a great car and was flexible about return times so that helped.

3 years ago