Name: Turo
Rating: 3.7

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Chevalisa Bruzzone Santa Cruz, CA

I worked with Mike and Melissa in the Boulder, CO area and I found them to be friendly, caring and professional. And the car was almost-new tidy, smell free and one tank took me seven hours at 70 MPG to deplete! Would absolutely recommend these folks.

5 years ago

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Dmitry B Arlington, VA

I like Turo. All was smoothly and convenient. But the only thing was dissapointed to me, After my first car booking "Turo support" starting ask me to send them ID photo and credt card photo. For understanding, I already did it right after registration before my first booking. So I almost sure that was SCAM. Be careful! They writes from toro.com domain and it seems very fishily and suspicious.

5 years ago

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Sara Ramirez Montes ,

It was perfect!. Nathan was great!. He answered all my questions right away and made it super easy for me!. I will for sure rent from him again next month when in Minnesota. Make sure to check all the car options he has!. He has all sorts of options!

5 years ago

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Kelly West Bloomfield, MI

It was my First time using Turo and I was more than pleased with the ease of the process, The friendliness of Ryan, and the cleanliness of the vehicle. It was honestly, a better Experience than other car rentals used in the past. Thank you Ryan!!

5 years ago

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Mallory_B Bedford, TX

Easy check in and out, and a nice clean vehicle. My only complaint is that when booking the vehicle months in advance it was supposed to be for pick up/drop off at the airport...I messaged the owner days before to let him know the flight changed by 30 min and he informed me that I made reservations before they changed it to an extra $120 for airport drop off? I think I should have been told about this, the Uber ride there and back was $60...I would have chosen a different vehicle. Oh well, something to look out for next time.

5 years ago

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Dashawniese Rainey Miami, FL

This was my first time using Turo when I had questions the owner of the vehicle respond very quickly. There was some misunderstanding on my end and the issue was resolved quickly. I would definitely rent from Turo again now that I understand the process.

5 years ago

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jari56ify ,

When you do have a problem with Turo it is monumental because you can't really talk with anyone. Like so many companies nowadays, they cut costs by trying to make too many things automated. When Turo works like it is supposed to, it is great! If there were an easier way to speak with someone, it would easily get 5 stars. Due to a lowsy chat feature being your only outlet for contact, it doesn't get that just yet.

5 years ago

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Derek Jones Washington, DC

This is a great way to rent vehicles. My car had to he put in the shop for emergency repairs and I would not have been able to get around without a car. Turo provided a way to get myself and my family around while the car was repaired

5 years ago

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yuli San Francisco, CA

it was good, but very precarious - the hosts are not fully committed to the time frame: one host cancelled on us an hour before, claiming they actually need the car; the second host said it might not be ready on time, though eventually it was. this almost disrupted our entire plans and it seems like there is no penalty for a host to do that, whereas I would have had to pay more had I brought the car back later than agreed. Also, booking fees are very high.

5 years ago

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Dan Doyle Los Angeles, CA

My experience with Cheryl has been nothing but positive. Without Toro we would not have been able to vacation as we did. What a wonderful alternative to the status quo of rental car agencies. I'd much rather give my hard earned money to individuals rather than faceless corporations! Thank you Turo!

5 years ago

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Laynehorvath Los Angeles, CA

Would use again, but slightly dissapointed. I paid for 3 days for a car rental and mistakingly only put in a 51 hour time slot which is just barely over a 2 day rental to where i paid for the full 3 days/72 hours. To start off i rented the car 2 weeks previous from the trip. So the next day when i realised my mistake, i go onto the turo app and try to change/modify the trip. When i try clicking on any of the links to modify trip it pops up loading like its trying to load and then an "oops, something went wrong" notice popped up. I had a buddy acrost country try on multiple units and it relayed the same message. So at that point i email turo about the situation, which they were very polite but they said they would not be able to edit the trip on their end and i would have to do it through the app or call the number that they had. I was very busy so i waited a few days and called the number for turo and it constantly rang with no pick up or voicemail! So at that point i was kind of dissapointed and figured i would just talk to the owner day of pick up and see if there was anything he would be able to do. Vern the owner was extremely nice but inevidably was not able to modify the trip on his end as its all done through the app! The app that was not working correctly for multiple parties to edit the trip. In the end i do realise it was my mistake to start but i feel like i put sufficiant effort into editing my trip without much feedback/help on the turo side! In the end for a 200$ a day car rental i would say 100% i didnt get the full use of the car for that day and only used 270 of the 450 miles total because of it... just seeing if maybe there is something you could do on your guys end to credit the partial/full day.... once again it was an extremely fun car to drive and everyone was nice to talk to but the small glitches on turos end made it so my full 3 day rental was not fulfilled

5 years ago

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André Mayo Lebanon, TN

Way easier than renting from a traditional car rental place—and way better selection/rates. Definitely using Turo more moving forward. My host was great and the trip was nothing short of amazing (rented a Tesla for the first time)!

5 years ago

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Brandy B Kosciusko, MS

First experience was great! Sarolta was an amazing host. She was so accommodating. We had to book with her at the last minute because our other Turo reservation was canceled. She was so sweet and the van was everything we needed.

5 years ago

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Brian Smith Lakeland, FL

Turo trip was great. The convenience is so nice. The Van we rented was perfect Gabriel ( Van Owner). Was very nice and Answered all my questions We will definitely use Turo again and Suggest to friends Thank You Bryan Smith

5 years ago

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Brittney Copeland Ocala, FL

The vehicles and owner on turo are great love the service and stress free booking. However lately turo has recently went up on their fees making the fees almost the same amount of the car which is unfair to the owners and us as renters. This fee is daily which almost makes you not wanting to rent and this was just a recent thing. If they get that figured out then it will then be a excellent service all over again

5 years ago

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Sharita Wright Aubrey, TX

With skepticism I rented a car! After my experience, I’ll only rent from Turo from here on out! Very satisfied with the process and how seamless the entire rental experience was! The car was great and I’ll probably re-rent that same vehicle!

5 years ago

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Tyrone Van Buren Houston, TX

Host are always amazing and accommodating except for one bad experience, but other than that I have no complaints, I just wish there were more options and maybe less fees on top of the rental rates, this makes some rentals unaffordable

5 years ago

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Michael Carroll Las Vegas, NV

Turo was great.. it took me a long time to use it.. but now that I have I would never rent a car any other way.. I’m a officially done with rent a car companies... I would only use Turo when renting a car.. A simple, easy, hassle free way to rent a car...

5 years ago

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Amy Harris Orlando, FL

My host was in constant contact with me. The car was delivered clean & had a full tank of gas. The reservation process was smooth & easy. Turo is easier to use than a typical rental car agency. I will continue to use Turo over other rental agencies. Great job, app & program Turo!!

5 years ago

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Leo Chin South San Francisco, CA

Renting JC FIrecraker Red Mustang was an enjoyable Smooth experience. JC our host was excellent he delivered a flawlessly detailed vehicle upon pickup, courteous and easy to work with demonstrated all key features of his Firecracker Red Mustang Convertible all contributing to an awesome experience. 5 Stars

5 years ago

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Douglas Jasken Saint Cloud, MN

I have used the app 3 times. One time I did have to cancel a trip because a family member got sick and it was easy to cancel and we got all of our money back. The other 2 times both renters were very accommodating and everything ran smooth as can be. I can't wait for my next trip.

5 years ago

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Anna Ramirez Burbank, CA

Very convenient, I loved that I could use my bank card. Pick up and drop off at any time was super convenient. Did not like that first car was cancelled almost immediately, I had to scramble to find a new one. Other than that, very satisfied.

5 years ago

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Paolo Frezza Brooklyn, NY

I have to say this has been the best rental experience I have had so far. Great communication with the host, I landed a bit earlier and the host was already there. I mean literally so far I cant say anything bad even if I wanted too. Literally no issues at all...

5 years ago

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Daniel Bundy Chelsea, KEC

Very useful company! Many occasions car hire companies can much more expensive or you get very bad car with money you can afford. This company allow you to hire better car with great price range also with no headache. Highly recommend it.

5 years ago

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Chaz Kelly Miami, FL

So I love the whole concept with Turo. It was quick easy and very efficient. The major problem I had with them was my host. My host I think tried to scam me by letting me rent a defective car. The car was falling apart already (typical wear and tear) and he tried to blame me for it. First off I thought I was renting from a female, not that it mattered but it was very misleading to see a guy pull up that wasn’t in the picture with the car. Second, he started to try and solicit another business to me with renting/ buying furniture through him. I just wanted to rent a car not get pulled into another scam or business venture. Third, the car was falling apart and he said I did it when I didn’t even notice it. He started taking pics of the car then started taking the car apart and couldn’t put it back together. Even in his before pics you could see there were things wrong with the car. I didn’t notice it until he made me look at the before pics to try and convince me that I did it but I caught him. I have pictures and everything. We ended up arguing for about 30 minutes about it all. One tire was going flat, the gas cap was loose and kept setting the sensor off on the dashboard, the front bumper was popping out, detailing on the front bumper were messed up, and the car needed to be serviced altogether says the dashboard. Lastly, The guy also made me give him a good report at first before he said anything was wrong with the car which also made me very suspicious. I didn’t like the experience of it all by the end of it because I felt played... especially since I spent over $800 renting the car.

5 years ago Edited September 14, 2021

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Elliot Hardin Madison, OH

Had such a great experience with Turo! It was so easy to book the car and communicate with the owner through the whole trip. Would highly recommend to anyone traveling who wants to pay a reasonable price to rent a car of their choice!

5 years ago

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Eric G Troy, MI

Loved being able to get a "non-traditional" rental car (e.g. Chevy Bolt). Car was also personally cared for so it was very clean and nice. As far as drawbacks, it isn't necessarily as flexible as a traditional rental car with multiple drop-off points and possibilities to change rental length.

6 years ago

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Ryan Hewitt Lynnwood, WA

This was my first experience using Turo and it was awesome. I would highly recommend for someone looking for a short term rental. Very seamless and easy to use and the communication with the vendor was prompt and clear. Great option for car rental.

6 years ago

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Denise strachon Pittsburgh, PA

This was the best experience I had renting a car ever !! From start to finish everything was well informed and the person was ready and waiting for me . I’ll recommend this to everyone it definitely worked well for me !! Will use it again !

6 years ago

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Justin R Smithers, BC

I was only familiar with dealing directly with car rental companies, and never thought to research other options, until I came across Turo. My first experience with Turo was flawless. The prices were more competitive and the process for picking up and dropping off my rental vehicle was simple, and infact, more convenient. Regards, Justin

6 years ago

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Karen Wilkinson Brandon, FL

I had a great experience with Turo! The owner Maria was easy to work with and I absolutely loved the convenience of having the vehicle delivered, as well as picked up from my home. If you want to trial a vehicle that pre-purchase or just treat yourself for the weekend, you can’t go wrong using Turo.

6 years ago

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Ann Aut Jersey City, NJ

So thankful for Turo! Been having car troubles and needed to get to an interview and was able to rent a car for 24 hours. The app is very user friendly and I felt good knowing the cost unlike renting from an agency where it costs you for every little thing.

6 years ago

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Tiffany Collingswood, NJ

Ernest was very helpful and made things super easy! Communication was perfect and my ride was perfect. Driving with a convertible was incredible with the top down. Had a great trip and this car was the cherry on top. Thank you so much!

6 years ago

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Practice with DeLight Aurora, CO

This was my first experience with Turo and I loved it! It was way more afforable and convenient than renting a car. My host texted me and made sure I was comfortable the whole. I would love to use Turo again. #betterthanenterprise

6 years ago

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Mia Rickman Denver, CO

This was my first time using Turo and it was a life saver. Way less painful than renting from major rental services and requires no deposit and no hidden fees. My host was professional and provided me with a reliable clean car. It was super easy to check in and check out. Definitely recommend and will be using again! Thank you!!!

6 years ago

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Tim Pasadena, MD

Very efficient platform that I would recommend to anyone and everyone from now on. This was my first time using it and it turned out to be an amazing experience. More specifically, my host met me at the airport when I arrived as well as when I departed --- can't ask for more than that.

6 years ago

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Damon Kirchmeier Salt Lake City, UT

Turo is fantastic! This is so much more convenient than a rental company it would be a no-brainer at the same price but it usually costs less too. I have been able to rent some really fun cars that are just not available or prohibitively expensive from rental companies.

6 years ago

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ckimpel2 Amherst, OH

We had a great Turo experience! We were nervous to try it, but after the airport ran out of rental cars, we had no choice. Thankfully, our host lent us a great car at a good price. We would definitely check Turo again for our next car rental.

6 years ago

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Walter Asheville, NC

As a host with more than 80 rentals I was a big fan of Turo. Lately however I lost my "All Star" status due to necessary cancellations which were caused by major repairs (engine replacement). Not only was my profile downgraded, but I had to pay penalties for cancelling reservations. So I paid over $4000 for repairs, lost $500+ in rental fees, lost All Star rating and paid penalties for cancelling reservations which were explained to all renters as soon in advance as I could under the circumstances. I have been emailing Turo Support for months to get my good rating restored to no avail.

6 years ago

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Thomas Stark Willis, TX

I was both worried and skeptical as it was my first Turo experience. But everything went well, and I got a great deal on an all-wheel drive Outback for snowy Oregon. Could not rent anything similar through big airport rental agencies

6 years ago

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Vinay Doshi Union City, NJ

I loved that the company is partnered with Porsche. I travel often and whenever I get a chance, I love to rent cars that I can enjoy and my first time renting a car was perfect. I am definitely, someone that would love to use this app as often as the opportunity presents.

6 years ago

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Fisher Lynn Pittsville, WI

Turo is an amazing company. We recently rented a car in Orlando, the owner, Freitas, was very helpful and accommodating, great communication, great car, prompt drop off and pick up service. Turo has made renting a car low stress, we look forward to using them again with future trips!

6 years ago

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Maira Arduin San Jose, CA

This was my first time using Turo. Highly recommend as it is much easier than renting cars with regular rentals. And cheaper! The experience was great. the car was in perfect conditions and Dante was very attentive to all of our needs and requests.

6 years ago

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Steve Scarborough Narragansett, RI

Great communication via Turo and my selected car's owner. Being picked-up at the airport, and at the end of the trip to be dropped-off at your airline's terminal, are added benefits. We will definitely utilize Turo at our next vacation destination whenever/wherever it is possible!

6 years ago

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Anderson Kaimana Wasilla, AK

Our Host Daniel was really helpful in our pick up and drop offs. He kept in touch with me before and during the rental time. Vehicle was nice and clean and it could accommodate me and my family comfortably. I would recommend this App and Host to everyone I know..

6 years ago

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Rhett Kasparian Kaysville, UT

Love Turo. I enjoy being able to rent a variety of cars that you just can't get at a normal rental car place and I love not paying all the stupid fees that they tack on. I use it quite a bit and have been very satisfied with all of my rentals.

6 years ago

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Daneille Eggleston Hawaiian Ocean View, HI

The car owner communicated well and the vehicle was great. We did have an incident that badly flavored the whole experience. During our rental the trunk latch stopped working. It was slightly inconvenient but we had small luggage so it was not too big a deal. The owner said she was turning it in per Turo contract as damage. Turo charged $500 on our credit card without contacting us. Thankfully the owner is honest and when it was covered by her warranty she told Turo and the $500 was refunded to our card. Again, however , without any communication from Turo to us. With a regular rental company the car would have been replaced by the company so as not to inconvenience us with a normal wear and tear issue that we did not cause and only happened to stop working whilst we had the car. I probably will never rent from Turo in the future after this incident.

6 years ago

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Sheila Saint Augustine, FL

My family’s experience using Turo on our last vacation in Canada was fantastic. Absolutely no complaints at all. Communication was easy, car was ready when we got off the plane, returning the car was super simple! I highly recommend using Turo!

6 years ago

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Graciela gagne Orlando, FL

This was my first time using turo, I was kind of nervous, this was a very important family Xmas vacation, I am very satisfied, everything was on point and the car owner was very helpful with all my questions , I will definitely recommend:)

6 years ago

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Phil Daschner Rockville, MD

First time using Turo was a four day rental from MSP. The service saved me time and money, though the app can be slow and wonky. Pavel L gave us excellent service. His 2017 Passat was clean and delivered curbside and on time. Drop off was just as flawless.

6 years ago