U.S. Waterproofing Logo

U.S. Waterproofing

star star star star star_half

Author: Kaitlyn Short

LAST UPDATED: December 14th, 2021

U.S. Waterproofing has been a local, family-owned business since 1957. The company aims to pursue total peace of mind for its customers through education, comprehensive solutions, and over 55 years of experience. U.S. Waterproofing claims to be the largest basement waterproofing and foundation repair company in the Midwest. The Better Business Bureau gave U.S. Waterproofing an A+ rating and won the Torch Award in 2006.

Top Ranked Companies

thumb_up

The Good

  • Comprehensive Services
  • Lifetime Warranty
  • Time in Business

Comprehensive Services

U.S. Waterproofing covers a wide range of problem areas, including the following common issues:

  • Foundation wall cracks
  • Porous concrete
  • Floor cracks
  • Cove joints
  • Gradient problems
  • Drain pipe penetration
  • Tie rods
  • Masonry foundation leaks
  • Basement/egress window wells
  • Sump pump

Treaments are aimed at preventing significant water damage/water seepage, and often include some combination of exterior waterproof membrane, interior drain tile system, and foundation crack repair via epoxy injection or wall clay process.

Lifetime Warranty

In addition to having a lifetime warranty, U.S. Waterproofing has a separately staffed warranty department. This is unique to the waterproofing industry, and customers benefit from having specific staff available to help them with any issues that occur after the work is done.

Time in Business

U.S. Waterproofing has been in business since 1957. As one of the older companies in the industry, it has had years of experience working on a variety of different basement solutions. The company is also not a franchise, but rather it is a third-generation family owned business. Customers can depend on receiving quality work from an expert company that takes the time to hire and train the right professionals.

thumb_down

The Bad

  • Covers Three States

Covers Three States

Although U.S. Waterproofing claims it is the largest basement waterproofing and foundation repair company in the Midwest, it only covers three states: Northern Illinois, Northwest Indiana, and Southeast Wisconsin. These locations also don't cover the entire state, so relatively few customers have access to U.S. Waterproofing's services. We encourage any homeowner living in the company's service area to read verified U.S. Waterproofing reviews.

gavel

The Bottom Line

U.S. Waterproofing is an experienced company with reliable employees. The company has been in business for over 55 years and has the family experience to back it up. The basement waterproofing company offers a lifetime warranty for its customer, and it also provides a separate staff specific to managing your warranty, so any problems are fixed easily and quickly.

U.S. Waterproofing only covers a few locations in three states though, making it inaccessible to the majority of the country. If you do live in one of the covered areas, we recommend using the company for all your crawl space or basement waterproofing needs.

Was this content helpful?
thumb_up Yes thumb_down No

Star Rating

info

4.5

star star star star star_half

283 Reviews

Review Breakdown

5 grade

75%

4 grade

13%

3 grade

4%

2 grade

3%

1 grade

5%

Sentiment Criteria

Value

star star star star star_border

Quality

star star star star star_half

Service

star star star star star_half

Trustworthiness

star star star star star_half
cancel
info
check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Ricardo Kirgan Griffith, IN

People are nice, but I tested the backup pump a month or so after they installed it and good thing because it wasn’t working. They came out and replaced the defective pump and discovered that the battery supply was also defective. But they replaced them with the same brand/model as the defective ones. That doesn’t exactly give me peace of mind. Now when I test the pump, the indicator says that the battery drains to 47% after only 3 cycles. That means that if the power goes out in a rain storm, the battery will be drained in about 15 minutes. That is, if the reading on the power supply can be trusted. They have good customer service but the products they install are questionable. I don’t have the peace of mind that my basement won’t flood.

4 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

We have contacted this customer to take the next step to ensure the backup sump pump works correctly. Thank you for the review!

May. 19th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Dorothy Coleman Dekalb, IL

Had to have the job redone using a better technique that should have been used the first time. Trusting that the job had been done right the first time, I paid a handyman to cover up the wall with insulation and new drywall. This had to be torn out just a few months later to have the job done properly. Now I have to wait until the heavy rains of spring to make sure the second treatment is working before I pay to have insulation and drywall redone. I will be out close to $1K in handyman costs because the job was not done right the first time.

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Hunter Riverdale, IL

US Waterproofing made a mistake and we had to pay for their mistake. Also we were to get a promotional no interest and didn't receive that either. Not happy with them at all!

3 years ago

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Roshini Lincolnshire, IL

The people who installed are nice and friendly but pipe installed is slanting and exactly vertical

4 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

Please contact our Warranty Department at 847-303-6688 so that we can help fix this issue.

Nov. 29th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Debra Villalpando Downers Grove, IL

A lot of things went wrong on the job at my house, job was for 5 days, it was one month.

4 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

We apologize and acknowledge that the job took a long time. This was due to some problems we were the cause of and some that were unforeseen such as some plumbing work that was out of code and needed to be replaced.

May. 12th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Dio D Arlington Heights, IL

Lack of follow-through. Info on warranty and post-sale/service

3 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

We apologize if we did not follow through enough, if you have questions, please call our warranty line at 847-303-6688 and we will do our best to help!

Dec. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Traci Beck Chicago, IL

Terrible planning, follow through and project manager oversight.

3 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

We apologize that the project did not go as smoothly as planned. We acknowledge our errors and thank you for your feedback so we can continue to improve.

Dec. 7th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Richard Heatley Round Lake, IL

What I expected is not what I got. Even after second visit by field person.

4 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

We have reached out to this customer to discuss any issues regarding our work.

May. 14th, 2021

check_circle

Verified Customer

check_circle

Review Source

star star star_border star_border star_border

Mary Hennigan Oak Lawn, IL

Pricing was way too high. I felt like I was being taken advantage of.

4 years ago

U.S. Waterproofing Logo

Reply from U.S. Waterproofing

While we understand that our repairs can be costly, we offer a free estimate before we do any work and we have the pricing spelled out in advance on our contract.

May. 17th, 2021