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U.S. Waterproofing

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LAST UPDATED: December 14th, 2021

U.S. Waterproofing has been a local, family-owned business since 1957. The company aims to pursue total peace of mind for its customers through education, comprehensive solutions, and over 55 years of experience. U.S. Waterproofing claims to be the largest basement waterproofing and foundation repair company in the Midwest. The Better Business Bureau gave U.S. Waterproofing an A+ rating and won the Torch Award in 2006.

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The Good

  • Comprehensive Services
  • Lifetime Warranty
  • Time in Business

Comprehensive Services

U.S. Waterproofing covers a wide range of problem areas, including the following common issues:

  • Foundation wall cracks
  • Porous concrete
  • Floor cracks
  • Cove joints
  • Gradient problems
  • Drain pipe penetration
  • Tie rods
  • Masonry foundation leaks
  • Basement/egress window wells
  • Sump pump

Treaments are aimed at preventing significant water damage/water seepage, and often include some combination of exterior waterproof membrane, interior drain tile system, and foundation crack repair via epoxy injection or wall clay process.

Lifetime Warranty

In addition to having a lifetime warranty, U.S. Waterproofing has a separately staffed warranty department. This is unique to the waterproofing industry, and customers benefit from having specific staff available to help them with any issues that occur after the work is done.

Time in Business

U.S. Waterproofing has been in business since 1957. As one of the older companies in the industry, it has had years of experience working on a variety of different basement solutions. The company is also not a franchise, but rather it is a third-generation family owned business. Customers can depend on receiving quality work from an expert company that takes the time to hire and train the right professionals.

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The Bad

  • Covers Three States

Covers Three States

Although U.S. Waterproofing claims it is the largest basement waterproofing and foundation repair company in the Midwest, it only covers three states: Northern Illinois, Northwest Indiana, and Southeast Wisconsin. These locations also don't cover the entire state, so relatively few customers have access to U.S. Waterproofing's services. We encourage any homeowner living in the company's service area to read verified U.S. Waterproofing reviews.

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The Bottom Line

U.S. Waterproofing is an experienced company with reliable employees. The company has been in business for over 55 years and has the family experience to back it up. The basement waterproofing company offers a lifetime warranty for its customer, and it also provides a separate staff specific to managing your warranty, so any problems are fixed easily and quickly.

U.S. Waterproofing only covers a few locations in three states though, making it inaccessible to the majority of the country. If you do live in one of the covered areas, we recommend using the company for all your crawl space or basement waterproofing needs.

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Star Rating

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4.5

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283 Reviews

Review Breakdown

5 grade

75%

4 grade

13%

3 grade

4%

2 grade

3%

1 grade

5%

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Valerie Lynn Henrich Oswego, IL

I needed them in an emergency...flooded basement...and they responded to re-do an outside window well, but evidently that was not the primary source of the problem labeled "seepage" and not covered by insurance. They were only one of four or five contacts who serviced my needs at the time. It took several months to do all the necessary recovery work and I am not confident that the problem of gutter spillover is resolved and will prevent a problem in the future. I am still dealing with Leaf Guard Gutters for further service and corrections to their work. t evidently that was not the primary source of the problem

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Nov. 29th, 2021

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Diana Fries Glen Ellyn, IL

The initial contact with the person giving the estimate and quote was excellent. The first crew did a pretty good job with the work. They were courteous, professional and hard working. We contacted the foreman and had him come back to review some concerns. He arranged for a crew to return and fix the areas needed. The second crew were frankly lazy and tried to get out of doing what they were sent to do. After a conversation with their supervisor, they begrudgingly did the work. One disappointment that wasn't fixed was damage to some shrubs near where they went into the basement. They were not willing to give us a credit towards replacements or offer to replace the shrubs at all. We were told they don't know what they could do about that. 😒

2 years ago

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Reply from U.S. Waterproofing

We have reached out to this customer to look into the damage to the shrubs so that we can make this right! Thank you for the review.

May. 18th, 2021

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Ricardo Sanchez Oak Lawn, IL

Very good work and when it rained, water did not come in from the locations patched, however water still came in from the joints where the wall meets the floor. This was unknown via the initial walkthrough, but it is still kind of a bummer as the actual issue was not repaired on the first go. That said, they would give me credit for a future complete basement resolution, but unfortunately that is way above my budget.

2 years ago

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Reply from U.S. Waterproofing

Unfortunately the problem was larger than a crack repair. We try to offer the least invasive and least costly option that we think will solve the problem first before offering the one size fits all, major repair. Thank you for your review!

Dec. 7th, 2021

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Georgena Chicago, IL

They were really easy to work with, very friendly, and did a good job. I'm only giving 4 stars because the filler seeped through the cracks to the outside of the home which is fine and expected (you've got to fill that crack right?). The only issue is they didn't clean it up at all or give us any instruction as to how to clean it up. We can't just have the yellow foamy styrofoam-like stuff sitting all around our door, it's very unsightly. So at least some guidance there would have been helpful, since they didn't seem to think it was their job to make it look a little nicer.

2 years ago

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Reply from U.S. Waterproofing

Sorry to hear about the urethane which expands to fill in areas, but sometimes goes beyond the area we want it to stay in. Please contact our warranty department at [email protected] and we will help you. Thank you for choosing us!

May. 18th, 2021

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Dave Goldman Elgin, IL

The recommended solution did not solve my issue. We did discuss that the service was not a guaranteed fix prior, so I was not completely surprised, but paying what I did I really had hoped it would work.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review.

Nov. 29th, 2021

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Joseph Foerster Munster, IN

There was a lot of difficulty with getting the job completed. Scott was great and the workers were very professional, but the customer service was lacking when it came to completion of the work.

2 years ago

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Reply from U.S. Waterproofing

We apologize for the delay in completing the job, but want to thank you for choosing us!

May. 14th, 2021

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Tammy Tsonis Park Ridge, IL

Great service every time we've used them. Their work is high quality. The former owners used them to fix a crack & it didn't need to be fixed until 25 years later.

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review. We have been in business since 1957 and we will be here in another 25 years if you need us!

May. 13th, 2021

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Robert Hutchison Naperville, IL

Everything went great. Could have done a little better job on the clean-up in the basement in the sump pump area. The walls were bumped and the floor was a mess.

2 years ago

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Reply from U.S. Waterproofing

We apologize for any mess! Thank you for the review.

May. 14th, 2021

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Greg Moore Chicago, IL

I would have given them 5 stars but they had to come back a 2nd time in the matter of 2 weeks to repair the seepage leak.

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review, we know that we aren't perfect, but we keep trying until we get it right!

May. 13th, 2021

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Robert Linowski Bolingbrook, IL

Rrepair person stated depth of leak not very bad yet they did not reduce the price, and they do concrete leveling and did not want to level my stairs

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review! While the depth of the leak may not have been very deep, you will have a warranty on the repair for as long as you own the home and a new buyer of the home will have that same warranty. As for the concrete stairs, concrete lifting does have limitations and there are certain jobs that we won't be able to do. We truly appreciate your business.

May. 14th, 2021

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J Baker Gary, IN

Even though there no more leaks, the concrete is uneven and cracking, discharge vertical pipe is leaning

2 years ago

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Reply from U.S. Waterproofing

Please contact our warranty Department at 847-303-6688 so that we can help!

Dec. 7th, 2021

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Lori Tinley Park, IL

We waited a long time for a work appointment and we had a slight scheduling mixup but otherwise all was good

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Peter Leemputte Lake Forest, IL

Did a great job after a very slow start and missed dates. Management responded very well once they got involved.

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Richard Todd Downers Grove, IL

Disapointed in new battery backup system does not have communication for the money I spent. (for alerts)

2 years ago

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Reply from U.S. Waterproofing

We appreciate your input and it is a product line we are looking to add in the future. Thank you for the review!

May. 14th, 2021

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Michael S Stickler Grayslake, IL

Great service and quality work. They came in with the materials to do a great job and their workers were outstanding.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Eva Piegari Chicago, IL

They did a great job, came in on time did the job , cleaned up and gave me peace of mind once again

2 years ago

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Reply from U.S. Waterproofing

We are glad that we could help relieve the stress from hearing that rain is in the forecast! Thank you for your review.

May. 18th, 2021

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Robert Freudenberger Crystal Lake, IL

there could have been more feedback of the work they were doing , especially the replacment cement

2 years ago

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Reply from U.S. Waterproofing

We apologize for the lack of communication regarding the scheduling. We appreciate your business and thank you for choosing us to work in your home.

May. 18th, 2021

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Raye Antioch, IL

Very expensive, but very good, and they work with you in solving difficult situations

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 13th, 2021

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John Villa Park, IL

Patient, knowledgeable customer service; personnel easily reachable

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home!

May. 13th, 2021

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Dexter Stephens Homewood, IL

This company took the time and dedication to asses the damage and correct it

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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James Kranz Richmond, IL

Good job. I bit pricey. I figure we are paying for the possible return calls.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Nadirah Glenwood, IL

Great products and service; just wish prices were a tad lower

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 13th, 2021

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Steve Gilberts, IL

They advised easier and less expensive way to solve a problem.

2 years ago

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Reply from U.S. Waterproofing

We try to offer more conservative repair plans to solve problems instead of a one size fits all approach. We try to fix the source of the problem instead of selling complete systems when they may not be necessary. Thank you for the review!

May. 13th, 2021

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Paul H Behrman Orland Park, IL

Thorough review of issue; clear explanation of repair and cost; resolved issues

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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Christine Chicago, IL

Job completed as stated for price as stated with no surprises at the end.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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H L Hall Evergreen Park, IL

Attentive but communication could have been better

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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Stephen Ginsberg Wilmette, IL

Sales and installment people and very professional.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

Dec. 7th, 2021

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TRG Evergreen Park, IL

The service was nice and professionally done.

2 years ago

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Reply from U.S. Waterproofing

We appreciate your review! Thank you

May. 13th, 2021

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B Tinley Park, IL

They came back and fixed my issue with the repairs made.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 13th, 2021

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James Murphy Chicago, IL

Very competent and provide good explanations

2 years ago

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Reply from U.S. Waterproofing

Thank you for the review!

May. 14th, 2021

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Donald Elgin, IL

Excellent job, but not inexpensive. Would use them again.

2 years ago

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Reply from U.S. Waterproofing

Thank you for your review!

May. 14th, 2021

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Salvador J. Rodriguez Sr Westmont, IL

The quality of work was top notch and well worth the price.

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us and for your review!

May. 14th, 2021

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JS Oak Brook, IL

Above average, had to return once to correct issue.

2 years ago

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Reply from U.S. Waterproofing

Unfortunately, we don't get it right every time on the first try, but we will return to fix problems. Thank you for your patience until we got it right!

May. 14th, 2021

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D. Truax Aurora, IL

All around a very good job. I expected the dust.

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us. Like most construction projects, some of our larger jobs do create dust, but we do try to mitigate that.

May. 17th, 2021

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Val Mertens Chicago, IL

Very good service and completed the job in a timely manner

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us to work in your home and for your review!

May. 14th, 2021

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Jean Palatine, IL

They were on time, they answered our questions.

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing U.S. Waterproofing!

May. 18th, 2021

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Jan Hillside, IL

Prompt, polite, thorough job, good cleanup

2 years ago

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Reply from U.S. Waterproofing

Thank you for choosing us and your kind review!

May. 18th, 2021

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Doug Foerch Libertyville, IL

They do quality work, but are probably the most expensive of all waterproofing companies.

2 years ago Edited October 14, 2021

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Reply from U.S. Waterproofing

Thank you for choosing us! We truly appreciate your business.

Oct. 14th, 2021