Wells Fargo Logo
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5.4

Overall Score

LAST UPDATED: April 7th, 2024

Wells Fargo, founded in 1852, offers a variety of services including personal checking and savings accounts, credit cards, investment services, and mortgage products.

With more than 7,200 branch locations and more than 13,000 ATMs, Wells Fargo has the largest physical bank presence in the nation, in addition to offices in 31 countries, and convenient online and mobile banking services.

Continue reading for a full review of this bank, and Wells Fargo reviews from real customers.

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The Good

  • Variety of Banking Services
  • Easily Avoid Checking Account Fees
  • Free Money Transfers
  • Large ATM Network
  • Online Banking and Mobile App
  • Customer Reviews

Variety of Banking Services

Wells Fargo offers a wide variety of personal banking products and other services:

  • Checking account
  • Savings account
  • Certificate of deposit (CD)
  • Loan products (personal loan, mortgage, auto loan, student loan)
  • Credit card options

In addition, Wells Fargo provides small business products including checking and savings accounts, lines of credit, business loans, and credit cards.

Easily Avoid Checking Account Fees

Wells Fargo's Everyday Checking account is a popular choice for personal banking in the industry, and can be opened with a $25 deposit.
The account does include a $10 monthly service fee, but Wells Fargo provides customers with multiple options for avoiding the fee:

  • Maintain a $500 minimum daily balance
  • $500 or more in direct deposits
  • A linked Wells Fargo campus ATM or Campus Debit Card
  • Primary account owner is 17–24 years old

Free Money Transfers

You can easily transfer money between your Wells Fargo accounts with no charge. You can even transfer money to accounts at other financial institutions for free.

Large ATM Network

Wells Fargo has upwards of 13,000 ATMs nationwide, making it much easier to withdraw or deposit cash from your accounts.

The bank also has more than 7,200 branch locations nationwide, allowing you to speak with a banker and manage your accounts as needed.

It is important to note that Wells Fargo does charge an out-of-network ATM fee of $2.50.

Online Banking and Mobile App

Wells Fargo offers convenient online banking mobile banking services. The bank also offers a service called the Smarter Credit Center. This center enables customers to do the following:

  • Establish credit
  • Improve or rebuild credit
  • Manage debt
  • Explore options to meet borrowing needs

You can also transfer money between accounts online and in the mobile app.

Customer Reviews

Wells Fargo reviews are mixed. The majority of customers award the bank 4 or 5 stars, but approximately 35 percent of reviews are 3 star or below.

Positive reviews most often outline great customer service and convenient banking with the Wells Fargo mobile app. In addition, many customers mention that they have banked with the financial institution for years and have multiple accounts which they are happy with.

Negative reviews most frequently comment on frustration with high fees on simple banking services.

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The Bad

  • Low Savings Account APYs
  • High Minimum CD
  • Banking Fees

Low Savings Account APYs

The Wells Fargo Way2Savings Account offers a 0.01 percent APY, which is much lower than APYs offered by many other banks.

High Minimum CD

Wells Fargo also has a higher minimum CD of $2,500 compared to other banks. Customers must wait until their deposit matures unlike some banks who allow customers to withdraw their deposit early with no penalties.

Banking Fees

Wells Fargo has many banking fees for checking accounts which include:

  • Opening account fee — $50 if you open on site. Over the phone or online it would be a $25 opening fee.
  • Maintenance fee — $10 per month unless you have a $500 total deposit or use your debit card for 10 transactions.
  • Overdraft and returned items fee — $35 for each overdraft fee.

A high number of fees is a common customer complaint in reviews.

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The Bottom Line

Wells Fargo provides a variety of banking products and services to help consumers manage their money, including the popular Wells Fargo Everyday checking account and Way2Savings account. These accounts have a number of fees, but you can easily avoid the checking account monthly service fee by meeting some specific criteria.

The bank is known for its customer service and offers 24/7 customer service. Wells Fargo has thousands of branch locations across the nation, making it easy to speak one-on-one with a banker if needed. In addition, you can easily manage your banking either online or through the Wells Fargo mobile app.

Customer reviews are mixed. While many customers praise the company's customer service, other customers express dissatisfaction with their Wells Fargo banking experience, most frequently mentioning being charged too many high fees.

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Star Rating

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4.0

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267 Reviews

Review Breakdown

5 grade

40%

4 grade

24%

3 grade

15%

2 grade

9%

1 grade

12%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Dennis Lambert

I love that they've got a great user-friendly app, customer support is also top notch and they don't do to much frustrating maintenance/downtime with their service

1 month ago

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Mary Robison

They are a great bank. Any issues we have they are ready and willing to help in any way they can. Customer service is really friendly and helpful.

1 month ago

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C.H. Buena Park, CA

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo. I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me. The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognise from the complaints online, most of the complaints are 3 years old or less. My problem strat 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O.BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations. I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address. I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented. In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue. On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo. Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue. The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues. The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue. After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD. Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong. The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers’ experience and drive out dissatisfaction.

3 months ago

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Sandi Westover Fremont, CA

I've banked with Wells Fargo over 20 years. I really like that they have branches all over the US. I like to travel and I can usually find a branch wherever I go. I maintain their balance requirements to have free checking. I have enough money in my account to even get free checks. They don't pay very much interest on my savings so I don't recommend them for savings. I have a small savings account with them and several checking accounts. I like that they give college students free checking and savings accounts. My children have accounts linked to mine so it makes it easy to transfer money to them. Of course nowadays they've made it even easier with Zelle. I can transfer money to anyone with their phone or email.

6 years ago

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J Adams Charlotte, NC

I have been a Wells Fargo customer for years since they bought my previous banking institution. They provide great products / account type to suit any need. My only complaint is they have not increased their interest rates very much for customer accounts.

8 months ago

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Carlos M. Hercules, CA

I've been with Wells Fargo for a while now. Never had a problem. very well bank. i currently have a checking account, 2 savings account, a credit card, and a car loan through Wells Fargo. I was happy that my car loan was link to my current checking/savings account, and I didn't have to make a whole new account for this loan. Thanks, Wells. Will continue to bank with wells. Another thing i like about them, that you can customized your debit card with a favorite picture of anything you want. love that!

1 year ago

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Whitney Stanko Smithfield, UT

My parents have banked for Wellsfargo there whole lives and then when I finally needed my own account I went to Wellsfargo and they helped me get all set up! Then when I need to pull off from under one of my parents and just have my name on my account they were super easy to go about it and help me do it on my own. Whenever I need help with something or have questions setting up accounts they are so easy to work with! I love banking with them!

4 years ago

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Anne Kimball Salt Lake City, UT

I know Wells Fargo has been in the middle of a scandal, but honestly they have always treated me so well. They always give my daughter suckers and for Christmas they gave her a cute little black horse with a Wells Fargo cape on it. Their banking services have always been easy. Mobile check deposits was life changing. Wiring money has always been easy, especially transferring to another Wells Fargo customer. I just have never had a complaint about their services.

5 years ago

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William Carver Provo, UT

I have been a customer at Wells Fargo for almost 5 years now and have had an incredible experience with them. They have been a great bank to work with and have been extremely helpful with everything I ask for. As a college student they have been helpful with saving me the most money possible and earning the most rewards possible. Every time I have met with a banker they are always very personable and helpful. I would suggest this bank to anyone.

7 years ago

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Joseph Faenza Washington, DC

I have been with Wells Fargo bank since 2001 and I have used their services for credit cards checking accounts, savings accounts and a mortgage. All services I have used have been exceptional with their customer service.

9 months ago

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Andrea Diaz-Cepeda Tallahassee, FL

I've had an account with Wells Fargo for about 8 years now and it has been excellent! The one feature I enjoy the most is the Card-Free Access. This allows me to withdraw money from the ATM without my card. This is helpful when I forget my debit card at home.

4 years ago

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Lethia Johnson Tallahassee, FL

I used Wells Fargo when I was a student at the University of Florida, and it was super useful to have as a student because of all the access to ATM's around. I also traveled to Hawaii, where they did not have any affiliated ATM's, so they reimbursed be for all my ATM fees!

4 years ago

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Summer Porter Managua, MN

I have used Wells Fargo for years now and am content with their service. A few months ago, my father passed away and my family needed to transfer his accounts in order to make it more logistical. My mother and I showed up for the appointment and the teller immediately remembered our family situation and was very sensitive in assisting our needs. Their website and mobile app is easy to navigate.

4 years ago

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Eddie Rios Ogden, UT

Excellent service on my auto loan. They handled it professionally and never missed a thing. Was so impressed that I changed all of my banking over to Wells Fargo. Full service, and great rates overall. Loved my experience with Well fargo and intend on staying with them long-term!

4 years ago

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Raúl Galeano Elkridge, MD

For a few years I'm a client, I started when I was Wachovia, I still operate, but for me the way2save isn t very functional. I'm in the process of analyzing that bank I move because the bank is too static, it offers no new product or growth options. Thank you for now.

4 years ago

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Mikael Sterg Union, NJ

Lisa Lisa is very helpful she always spends a lot of time with me give me so much information on my business account and how I can gain interest in actually save on fees she has a very nice personality they actually approve me for a really nice credit card as well

4 years ago

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Kim Tempe, AZ

I have been a member with Wells Fargo since 2008. I have not had any issues at all but worry when I hear of all the negative things going on. Thus far, the branches that I walk into are always ready to assist and very helpful. Anytime I have had to call customer service, there has been no issues. Overall satisfied, just a little leery of my protection as a customer.

5 years ago

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Thomas Hullinger Pleasant Grove, UT

Wells Fargo is the best bank in all the land. They have everything I need in a bank and treat me right. Their loans have good interest rates. They have good customer service and treat me like a friend. They have convenient locations and I like their online abilities and easy processes with everything.

5 years ago

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Anna Hu Provo, UT

Been banking with Wells Fargo for almost 10 years now, and have had nothing but positive experiences. Love that I can do almost banking function from my phone, including depositing checks, transferring money, paying off bills, and more. Every time I have been into a physical location, I have been met with much professionalism. They have been so easy and helpful as I have added credit cards with them, and opened up new accounts.

5 years ago

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Boston Whipple Provo, UT

The Wells Fargo online banking has gone down on several occasions and I have been forced to use the mobile app. Other than that, my experience with Wells Fargo has been really good. They have been very helpful when I have called them to cancel debit cards and request new ones and their service has been professional and helpful when I have gone into the bank for other account services.

5 years ago

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Amanda Sherwood, OR

I Love this company! I have been banking with Wellsfargo for over 7 years and never had issues. They even refunded me some fees a couple times. I never pay any fees on my accounts generally (happened on accident when I forgot to transfer money to my checking account before a check came through and they refunded it). Their Credit card has a pretty good reward program (1.5% or 1% back on most purchase that you can get cash to your account for or buy gift cards etc.) I love their app, super easy to use! Also love the new Zells program to transfer money to people with just their phone number!

6 years ago

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Jowara Morgande

Great banking great service. I liked being able to receive cash advances right through the ATM. They offer many perks for banking with them.

7 months ago

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Joseph Tempe, AZ

I banked with Wells Fargo for about 10 years and I really liked them as a bank, great service. Whenever I had a question, customer service in the branch was outstanding

11 months ago Edited June 13, 2023

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Honest consumer Concord, NC

Wells Fargo has been a good banking experience for the most part, but I have two suggestions: Bring back secure messaging through the app/website. Now they make you call their 800 number for anything you need to address. The secure messaging feature back when it was Wachovia was great! Please bring that back. Also, $35 for each time you overdraft is way too high! It's hard times right now. A little grace would be appreciated. Lower the fee please!

1 year ago Edited February 27, 2023

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Elisabeth Kinghorn Nakhon Sawan, 60

I have had nothing bit good experiences with Wells Fargo. The advisors always have excellent advice and the staff is always very kind and helpful. I love banking at Wells Fargo!

2 years ago Edited September 14, 2021

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Jessica Lopez , FL

Their atms seem to go down often. They need to replace them but other than that a pretty good bank. I started with them in high school when it was owned by Wachovia then Wells Fargo bought them out and it's been owned by them ever since. No annual fee if you have direct deposits over a certain amount.

3 years ago

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NM Alto, NM

I've been a long time customer of Wells Fargo, but feel their service continues to slip. I recently needed assistance from my local branch, but they told me the branch manager was too busy to call me back that week. I understand they have higher priorities, but if one of my 20+ year customers needed some documentation I would atleast call them back. Disappointing because I've done a lot of business with Wells Fargo over the years.

3 years ago

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Myken Salt Lake City, UT

I started banking with Wells Fargo as a teenager and have had a checking and savings account with them for many years. The staff are always friendly and helpful and I don’t pay fees for basic checking.

4 years ago

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Sarah Mercival Tallahassee, FL

Having my first job I opened up a checking account with this bank. They have the best student checking account and even give you a bonus for joining. 3 yers later and I still love them

4 years ago

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Ioana Asiata Herriman, UT

Whenever I deposit money at Wells Fargo for my parents the staff are always friendly. Because I don't have an account there, they're always trying to hint for me to open an account there but in the most friendly and noninvasive way which is nice because sometimes it can be a little overwhelming when other companies try to sell their services.

4 years ago

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Michelle Rios Ogden, UT

Occasionally I have had to cash a check in a Wells Fargo bank. The branch has always been clean and the tellers have always been courteous. I appreciate that the lines are typically short and that the transactions have been handled quickly. The fees that they charge for cashing a check are not outrageous, which is appreciated.

4 years ago

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Mikayla Ralston Navarre, FL

I've used Wells Fargo for loans before. They were very helpful, gave me a descent rate, and have services that make it very easy to make payments. I would gladly use Wells Fargo again.

4 years ago

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John Burnside Colorado Springs, CO

My wife and I used Wells Fargo for a home business account but moved on after they charged fees for everything single service they offered. They had decent service but they expected to be paid by you for using your money. Glad I left before they got into so much trouble with the Fed for opening up fraudulent bank accounts in customer's names in order to boost their quotas. Very dishonest!

4 years ago

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Michael Miller

Although they were involved in a high level of fraudulent activity, I myself have been with this bank for 6 years without incident. I've received superb customer services, better than at any other bank I've been with. I would give them 5 stars if it were not for the scandal.

5 years ago

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Linda

I have used Wells Fargo since my local bank changed to Wells Fargo. The bank is located in my neighborhood and is staffed with friendly people who make me feel like they are indeed happy to see me when I come into the bank.

5 years ago

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michael Hasbrouck Heights, NJ

courtesy, competence and caring. their tellers are always friendly and seem to remember everybody's name, and their officers are knowledgeable and not afraid to roll up their sleeves.

6 years ago

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James Voyles Boise, ID

Ease of on-line account management, seamless connection between Wells Fargo Bank and Wells Fargo Advisors. Up to date applications, both mobile and web based, to make our financial management about as easy as it can be.

6 years ago

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Hannah Pleasant Grove, UT

As far as banking goes, they have been fine. But little details like changing my name when I got married took a year and a half of phone calls, mail, and going into local branches it get it all fixed. It is a small thing but it put me off. How hard could that be?

6 years ago

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Abbey Richards American Fork, UT

I wasn't a huge fan of working with the customer service reps in the store, but Wells Fargo banking app is awesome. It makes my banking experience so much better. The app is really well built, and I use it all the time. I do enjoy banking with Wells Fargo.

6 years ago

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Sandra Dubas Salt Lake City, UT

I have been using Wells Fargo for a long time and I have really enjoyed their customer service at the branch I go to. However, they do have account fees and overdraft fees. But beside the fess I have no other complains about them.

6 years ago

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Breanna Jones Herriman, UT

I have been a customer for 10+ years. I don't have to pay any fees to have a checking and savings account open. I have had to call customer service a couple of times and I actually feel appreciated as a customer. I have had a couple late payment fees waived and that makes a difference to me. Locations are everywhere which is so convenient.

6 years ago

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Maile Curtis Salt Lake City, UT

We have been with Wells Fargo for a couple of years now. We have never had a problem with them. Their customer service is great and people who work at the bank are super nice. The only thing that I do not like about Wells Fargo is the fees they charge for having an account with them.

6 years ago

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Jessica C. Apex, NC

Things I like - they keep my money safe. Their website is easy to use and I like the drive-thru. One thing I don't like - you get slammed with an overdraft fee if you run out of funds in your checking, even if you have plenty in your savings (this wasn't an issue at the credit union I was at before). I think they may have waived it when we called, but I can't remember for sure. We've had a few more issues like not coming home with the correct amount from a cashed check (my husband now checked every time), and a friend's check bouncing and we had to pay a fee for it, but I don't need to go more into it all I suppose, and we're still with them for now, but I don't think they're spectacular. I liked the credit union we were at before, but it's only in another state, so Wells Fargo it is.

6 years ago

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Christopher Haueter Salt Lake City, UT

I really like Wells Fargo. They are very friendly every time I go in and they do their best to help me when I need it. There isn't really any bad accept for banking fees, but there are ways to avoid them which is nice and they have other options for students.

6 years ago

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Laurel Van Wagenen Salt Lake City, UT

I have used Wells Fargo since I was so young and I literally do not know any other bank. They have helped me a couple of times that my card has gotten stolen or someone has tried to use my account information. The bankers are always so helpful and their service team is great.

6 years ago

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Vikky Blaq

Wells Fargo is user friendly the best so far Easy and simple transaction they are too good

4 months ago

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Prayer Partner Jacksonville, FL

My mother passed away in 2013 and my father in 2018. I stepped in to mother's roll as finance keeper when she passed and, of course, inherited the remainder of the finance situations after my father passed. I had to do business with several banks and credit unions and the worse above all was Wells Fargo. Their customer service was horrible from day one. I begged my father to move his money but being over 90 years old, he was comfortable with everything mother set up so there were no changes made. For 3 years now I've been trying to get Wells Fargo to STOP taking federal taxes out of my father's IRA which I allowed to continue to be deposited in a savings account on a monthly basis just as it always has been. What part of "I'm disabled" do you think the powers that be at Wells Fargo don't understand. I can't drive, can't walk without a walker, certainly can't stand (even with the walker) for any length of time, have no energy and can't walk very far even with the walker. You should see me trying to get in and out of a vehicle. I even had to buy a new one when my health started failing because I couldn't easily (if at all) get in and out of any of the three we already had. Yes, Wells Fargo knows all of that but they continue to tell me I have to come to the bank to sign the paperwork and get done what needs to be done. I bet the IRS isn't happy I continue to file for my father every year in order to get the money back. I have visited 5 bank locations (all Wells Fargo) before my health got so bad and gave EVERY one of them a copy of my mother and my father's death certificate. Guess what, every time I call they tell me they are not on file and I'll have to give them an original, not a copy. The State doesn't issue those for free either. I've never personally done business with Wells Fargo and as soon as I can figure out what to do to get my father's money out of there, I won't look back. Trust me.

2 years ago

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Austin Stelmach Boulder, CO

I have used Wells Fargo for as long as I have had a bank account. Their online app makes it very easy to check accounts and make deposits on-the-go which is very useful!

4 years ago

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ltrain8796 Orem, UT

We had a ID fraud done to our credit card through Wells Fargo. They helped take care of us. They froze the card issued another and made sure our money was safe. We are very happy with our experience with them.

4 years ago

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Michael Taylor Long Beach, MS

until recently i had no issues with this company but recent changes in the way they handle retirement accounts has made it extremely difficult to do business and when you call have to work thru several people before i get to someone that knows what they are doing.

4 years ago