Name: Wells Fargo
Rating: 3.7

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Ernesto Lozano Phoenix, AZ

easy and fast every time I go to do business at my branch. And when I need personal help it's always fast and convenient and they take care of my problem usually on the first visit

7 years ago

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Jacinda E Sandy, UT

I was added to my husbands Wells Fargo bank account when we got married and I have not been too impressed. We are not world travelers and stick in the same area most of the time. A lot of their features seem like they would be great for big companies or people that travel a lot. Not so great for your everyday average Joe.

7 years ago

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Kimberly Bronson Idaho Falls, ID

Have been very disappointed with their hidden fees I find on my statements recently. Been with them for 13 years and suddenly fee’s start popping up that never exited before. They apologize and say they will fix it every time I go in but really....after 4 years of monthly calls. I am switching banks.

7 years ago

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Cassidy Gundersen Orem, UT

I was with Wells Fargo for over 10 years before switching. I was entirely underwhelmed by my experience. Just about the only redeeming quality was good in person customer service. Over the phone customer service was awful. The fees associated with my account were also outrageous. I left after having many issues myself, and then finding out about the employees creating fake accounts. I would NOT recommend Wells Fargo.

7 years ago

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Tara Beckert Saratoga Springs, UT

Wells Fargo involved way too many fees for my liking. The staff I interacted with were always professional and helpful but they tried to sell me on their services every time I went in. Overall helpful staff, but too many hidden fees for me to stick with them.

7 years ago

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L. South Jordan, UT

We have banked with Wells Fargo for about 20 years. We have been pleased with our experience. We have had savings and checking accounts, loans, and credit card accounts. Our experience has always been positive.

8 years ago

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Derek Heiner Centerville, UT

I've had an account with Wells Fargo for a long time and I've liked their friendly staff and how easy it is to use their services. I feel like their rewards program isn't helping me very much, or at least as much as they claim they will.

8 years ago

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Alex Murphy Reno, NV

I have banked with them since high school. They have been great to me and I have never had any issues. Their mobile app and the deposit feature is a game changer.

8 years ago

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Caitlin Bekker Salt Lake City, UT

All of the Wells Fargo branches I have been to thus far have been a good experience. Employees are polite and friendly and have been very good resources. I would recommend banking with Wells Fargo to anyone

8 years ago

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Jenny whipple Mesa, AZ

Easy to use mobile and online services. Friendly and helpful employees in the bank and on the phone. They caught fraudulent activity recently and corrected it quickly without a hassle.

7 years ago

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Leah Jaslow Minneapolis, MN

I have had a good experience working with Wells Fargo. Response time for questions are good and my experience with their customer service team has been good. I think their financial planning and analysis features on their mobile app could be improved.

7 years ago

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katiec Provo, UT

Wells Fargo is a great bank. I am always extremely pleased with their customer service as well as their ability to catch fraud. The only downside is that I sometimes get random charges on my account for things that I shouldn’t be charged for. Overall a great bank!

7 years ago

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Robyn Rhoton Alpine, UT

I use Wells Fargo for checking and savings. Their bill pay service is the best I have found and it saves time each month as I pay bills. I like that they have branches all over the United States which makes it easy when I travel.

7 years ago

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Andrea Smith Idaho Falls, ID

I purchase our mortgage, so they are now our mortgage lender. I initially found them difficult to deal with, but I have since found ways to handle things online in a way that works. When I have been in to the branch, they are understaffed and slow, and not very professional. I have family members who have worked for Wells Fargo and left before the the legal issues came out in the news, but those problems with their management still affect how much I trust Wells Fargo in general.

7 years ago

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Jefferson Farmer Provo, UT

Wells Fargo is alright. It sure doesn't make me feel the greatest with all of these scandals coming out regarding their company. I am only a member with them because they have locations in my hometown as well as current place of residence. No perks to offer you, and the service is below par. Prepare for hidden and secret fees. Terrible to work with and dishonest.

7 years ago Edited September 14, 2021

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Madi Thompson Ogden, UT

Wells Fargo was my first bank and I'm really glad I started with them. I feel like they are a trust worthy bank. And when I was a kid they helped me learn how to save money. It's a great bank to start with for younger people learning about financing.

7 years ago

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Anne Marie Milne Layton, UT

I went and opened up a bank account at Wells Fargo and I was very disappointed. I found out after the fact that I had to continue to put a certain amount of money into my savings account every month. I went and talked to the head guy at the bank and he waived my fees. So, I am thankful their staff was nice enough to work with me but I would never have an account there again. Too many hidden fees and regulations.

7 years ago

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Trent Provo, UT

Usually good customer service. My only complaint is that each branch give different information. My usually branch was closed, so I went to another and they told me contradictory things about combining accounts and getting checks. I had to talk to a manager and finally he confirmed that what my local branch had said was actually correct after all.

7 years ago

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Laura Allman

I have been with Wells Fargo since 1999. Both the Sun City, AZ and Albuquerque, NM branches and online service and support have been phenomenal.

1 year ago

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Mary Robison

They are a great bank. Any issues we have they are ready and willing to help in any way they can. Customer service is really friendly and helpful.

1 year ago

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Jowara Morgande

Great banking great service. I liked being able to receive cash advances right through the ATM. They offer many perks for banking with them.

2 years ago

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Heather H Sanford, FL

Wells Fargo banking is convenient and easy to use. Their branches are in nearly every city, but their fraud protection needs improvement and they should implement some rewards for long term members.

2 years ago

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Elizabeth LaFlamme Anderson, SC

I have no complaints! I appreciate that they monitor my spending and notify me when anything is abnormal with my account.

2 years ago

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MBA Dallas, TX

Great bank. But does need updating on features and more atms. Customer service is quick in person. On the phone customer service should be avoided

2 years ago Edited February 27, 2023

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Jim Bullhead City, AZ

I had a checking account with them. First 6 months were great. But then every month when I received my direct deposit 100 dollars would disappear. I fought with them for months with no solve. So I closed the account. I have heard they are a lot better now and am thinking about giving them another chance. Rate them average but getting better.

3 years ago

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Ajanaee x San Antonio, TX

Everytime I go inside of a branch I am given top tier service. The employees are trained very well and are able to assist me with all my accounts

4 years ago

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RVM Lubbock, TX

I HAVE BEEN WITH WF FOR SEVERAL YEARS AND HAVE BEEN VERY PLEASED. FANTASIC CUSTOMER SERVICE. CAN'T THINK OF ANY WAYS THEY MAY IMPROVE.

5 years ago

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Michelle215 ,

The staff are nice and friendly stores are always kept clean and there's never long lines so im in and out.never had an issue cashing checks

5 years ago

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Jalan Mccloud Tallahassee, FL

I love this bank, I don't plan on ever switching to any other. Has great customer service and good at helping you plan financially.

5 years ago

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Natalia Correa MDTribe Tallahassee, FL

I have been using Wellsfargo banking since I can remember. They have amazing customer service and are very helpful! Highly recommend!

5 years ago

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Annie Chow Tallahassee, FL

Never failed me and the customer service is always great. My paychecks always come immediately no matter the time or day too.

5 years ago

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Nicholas Genes Los Angeles, CA

Typical bank. Nothing really stands out with them except that I have no trouble find a Wells Fargo across the country. If you need a bank that is well known, Fargo is it.

5 years ago

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Audrey Mitchell Managua, MN

Used Wells Fargo for a time and they were a trustworthy bank to use. At the time they didnt have the mobile bank that I was wanting to use on my phone, so I changed banks.

5 years ago

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Justin McMurtrey Herriman, UT

Wells Fargo has really lost my trust over the last bunch of years. They don’t have the customer in mind and it’s all about their bottom line. There fees for simple services are absurd. I would not suggest banking with them.

5 years ago

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Spencer Morris (Logan) Riverton, UT

Wells Fargo is easy to get to, was easy to work with but every once in a while the payment would stuggle to go through and leave with a late fee i would then have to fix

6 years ago

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Randal hyde Springfield, MO

It's easy to find Wells Fargo banks across the world. They provide a variety of services that are easy to utilize and the customer support staff is great. I think that their interest rates aren't very competitive.

7 years ago

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North San Jose

They respond to my any question or concern withing 1~2 days world wide. They also changed many program after I suggested. They really listen to the customers.

7 years ago

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LindaWicks

timely with general banking needs, Have not used for other purposes. When used for needs, I would say, they do ok, their personal customer service, could use improvement. .

7 years ago

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Tom Pleasant Grove, UT

I bank at Wells Fargo. They are very dependable, have easy access to many branches, but also have a nice online presence.

7 years ago

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Edward Riggin Rider of Bikes and walking along the shore of New Jersey

I rate the customer service and help a 5 due to their hearing me out. Sometimes one might get confused with all the information flow.

7 years ago

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Bob and Barb Portland, OR

Employee turn over at our branch, stupid $1 charge to print balance at ATM, terrible experience in opening account when we moved to Portland. I will say this branch is improving

7 years ago

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Kurt Kretzschmar

I have always been given great service and they are dependable. They are open on Saturday at most branches, and they also have drive throughs.

7 years ago

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Susan Glendale, CA

Many things I don't like the way they do. To be able th cash checks you have to have more than the amount of the checks in the account in order for them to cash your checks. Really?

7 years ago

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Ken South Jordan, UT

I love this bank. Great online services, great credit card options, easy to do business with. Loan services are also exceptional.

8 years ago

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Hayley Lambdin Orem, UT

Their overdraft fees are absolutely ridiculous. It was so hard to use their app and transfer funds that I accidentally put my checking account in to the negative and would get charged like $50. Not only that but every time I tried to get rid of my account with them, they would pressure me so much to stay with them. It was really uncomfortable!

8 years ago

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Nichole Davidson Sandy, UT

I haven't had any accounts with Wells Fargo, but have had to deal with them for work. They were always so difficult to work with - from general customer service all the way to their legal team. It took a long time to get anyone on the phone or to respond to emails or court orders. I've been in a couple of branches and the tellers were friendly and that's about it. I find it bizarre that this mentality crosses multiple departments and branches that I've had to deal with - it seems like a company wide theme.

8 years ago Edited September 14, 2021

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Steve

I have been baking with Wells for 17 years and have all my accounts with them. They have been effective and good for personal as well as business accounts.

8 years ago

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Susan Stewart Salt Lake City, UT

I was originally with First Security bank and absolutely loved them. I had them for years. But about 20 years ago or so they were purchased by Wells Fargo. I stayed on for awhile, but noticed a huge change in the quality of my service. I ended up closing my account and going with a local bank. I do not like their customer service, and did not like their fees.

8 years ago

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Carol Hancock

We opened a business account at Wells Fargo several years ago. We sold a piece of property and they would not let us deposit the check. They said the paperwork we used when we opened the account was no longer valid. They wanted us to open a new type of account. We went to a couple other branches and one of them allowed us to deposit our check. We will be closing the account and taking our business elsewhere.

8 years ago

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Madison , GA

good, nice bankers and good mobile app! wish there were some options that didnt have the level of fees that there are, but i do meet the qualifications monthly to get the account without having to pay the typical fees

4 years ago