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Based in North Carolina, Bank of America offers financial solutions for customers who are looking to manage their money. Bank of America offers services and products whether they’re for personal needs, small businesses, wealth management or businesses and institutions. Bank of America seeks to give back to the community through its partnership with Habitat for Humanity. It also offers retirement planning services.
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Have been in business for over 200 years with $2 billion in total assets. They offer services to personal, small businesses, wealth management, as well as business and institutions. They are a developed bank that provide many services for customer needs:
They are a global bank with more than 5,000 retail banking offices in the U.S. alone. Only bank where they provide a "Learning" tab for customers to learn more about finances.
As part of its goal to give back to the community, Bank of America has a partnership with Habitat for Humanity. Bank of America launched a first-ever global multi-city build in 41 communities. This effort was made possible by a $6 million investment from the Bank of America Charitable Foundation.
For the on the go customer, Bank of America also provides online banking and mobile banking. Its mobile is available for Apple and Android users. Customers who use mobile banking can take advantage of different factors including:
Bank of America's mobile app has been recognized as having the Best Overall Identity Safety in Banking by Javelin Strategy and Research.
College students who need help with funding will not find student loans available at Bank of America. They will have to choose another bank to receive a loan that will help them achieve a higher education.
There are banking fee's for their two checking accounts. Some examples are:
For the 3 saving account there is an opening fee of $25 and 2 of the 3 have a .01% Annual Percentage Yield (APY). If requirements are not met there will be a $5 or $12 monthly maintenance fee.
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Their customer service isn't up to speed. They seem to be too big to care about the smaller accounts, so if there are any issues, they don't really take the time to try to rectify the problem. Their managers don't seem to have enough power to be able to make changes for people when needed.
The bank tellers provide good service. ATM's are quick and easy to use.
Great consumer service. The telephone automated system is very useful. I really like the confirmation emails
Long term credit relationship and top customer service.
Card was cancel after I built up substance point. I receive a new card from BoA but not the same type of point advantage. Plus it was like starting over again
Watch your account yourself, don't rely on them. And they act like it's their money when you want to take some out.
Horrible evperoence with on line service very undeniable service and professional service
the Service is average and the bank is average, some policies are poor, as they relate to the costumer
Poor Fixed Income investment (aka CD) rates
They are super responsive to problems and their card credit rates are very good
Good service, friendly, take good care of my money!
Good service, good communication and information
Bank of America is a great bank to bank with. Bank of America is welling to help their customers out with stolen card and unknown transactions. The process only one or two day long to get your money back.
I have used Bank of America for a deposit account, and also credit cards. They are easy to work with, have great customer service and are very convenient. I like that they have a national presence and use their ATM's. Good on low fees.
My experience with Bank of America has been primarily with investment property mortgages. I have been pleased with the service we have received
Service quality of website convenience ................
Amazing applications, Saturday Banking, Seamless connection to Merrill Lynch accounts. However, transfer fees are high; additional fees are too high. Poor in-bank customer service.
There is never a time when I've had a problem that it is not taken care of.
The website is great for transferring money, checking balances and using bill pay. In addition, the customer support is very accessible and does a great job answering all your questions.
They nickel and dime you for every little thing.
Customer service. I am always treated with respect and they really care about my money.
slow, unresponsive, changing to the wrong direction
Big and impersonal. Large footprint. Many locations
Not a local bank near my area i have to drive 24 miles one way to bank
Not user friendly when it comes to customer service
Long wait times in line and few tellers.
If you don't have much money in the bank they want to penalize you by making you pay fees. The more money you have the less penalties you pay.
I leave my review for Bank of America because after being with them for 20 years and owning two separate businesses they still do not help me when I need money. They are lending practices are to stringent and the policies that they follow do not help a hard-working small businessman in the beginning of starting his business. I no longer need alone , But I still remember when I did need a credit line Bank of America turned me down. I do all my business through Bank of America and for being his customer as long as I have someone upstairs just doesn't get it.
they always have your back,amd if you need help they will alawys help you out and fix the problem,
They are doing everything to please the costumer; they are professional, courteous, knowledgeable.
Everything goes pretty well. I like getting a card copy of my statements.
Never have had a problem with them. They even reversed some fees when I was charged for something I didn't order. Friendly customer service reps also. Always ready to help!!
No Drive up Window have to go inside to conduct transactions that can't be completed at ATM. Long lines inside and not very friendly staff.
THeir employees are helpful and friendly
With the exception of their mortgage division, their general banking features and services are excellent.
Overall good service, but they need to stay out of politics. It makes me want to change banks due to that.
Because they have great software and customer service
The employees at the York Branch and the service they provide
They are always there should I need them, I've been a customer at other banks, but BofA is by far the best
Online App is extremely good. In my city, they reduced the number of locations from 3 to 1 and closed the drive-thru. That hurt big time.