Name: USAA Auto Insurance
Rating: 4.3

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Mikayla Ralston Navarre, FL

I used to be a USAA insurance customer. I used them for over 10 years. I never had an at-fault wreck. However, after my son was rear-ended by another USAA member, I decided to switch. USAA gave me very little for my totaled car and rejected all the similar models I found showing the car was worth more. They also refused to pay my car rental for longer than a couple weeks. After receiving such bad service on the receiving end, I switched to GEICO and have been happy since. I pay quite a bit more for GEICO, but it's worth it in my opinion.

4 years ago

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Madelyn Madison, MS

I've used us a now for over 8 years. Great customer service and and overall savings compared to other insurance company's. Also, it's local. Walk in report a claim . No waiting. Excellent sevice

4 years ago

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Mrs.LadyTee Houston, TX

My family and I have been with USAA for several years. They have ALWAYS come through for us. Their loyalty keeps us loyal. Here's to them staying that way and us staying with them.

4 years ago

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DAVID HADAWAY Long Beach, MS

I have been with USAA for almost 20 years and couldnt be happier. My son was recently in a fender bender and the first thing the agent asked was if he was ok. Love the customer service. I am with USAA for life.

4 years ago

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Rick Austin, TX

They have been providing my insurance coverage since college. They have been wonderful to work with. Unfortunately, I’ve been in an automobile accident. They service was expert.

4 years ago

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KayCee Belka Derby, KS

We have had USAA auto insurance for several years and have had a generally good experience with them. Their prices are fair, their customer service is prompt, and their insurance support during an incident is good. We have had a couple of negative experiences with them, but have been happy overall.

4 years ago

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Suzanne Mingus Columbia, MO

We have had auto insurance through USAA for almost 30 years. They have always treated us fairly and the premium price is better than any competitors when we've comparison shopped.

4 years ago

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bailey jo Orem, UT

USAA is phenomenal. They sent someone when I locked my keys in my car, they are affordable and easy to work with. AMAZING customer service- we have never had any issues with them whatsoever.

4 years ago

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Erika Thorn Riverton, UT

We have been with USSA for over 16 years. They have been so wonderful. We got in a car accident and they handled everything with the best customer service. We won’t ever leave USSA.

5 years ago

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Mark Evers Lehi, UT

I have had USAA insurance for over 17 years now! They have helped me through 2 pretty bad accidents that were the others drivers fault! From rental cars to medical bills! USAA is awesome!

5 years ago

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Jennifer Greenwood Draper, UT

We have used USAA for over 40 years. They are very friendly and care about us. They are very fast to help us when we need them. You can’t beat their prices. No one even tries.

5 years ago Edited September 14, 2021

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Spencer Schuenman Pleasant Grove, UT

We have had USAA auto insurance for over 25 years and they have never let us down. They are very responsive and easy to deal with and accommodate how many vehicles we cycle through.

5 years ago

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James B nelson Las Vegas, NV

I have had USAA for 25 years that they have been extremely reliable. They are always courteous and quickly handle anything that I have for them. Their rates are competitive and sometimes superior.

5 years ago

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James Nelson Falls Church, VA

I have never had a problem with this company; great rates, excellent customer service. I haven't even considered shopping around to change my policy. Definitely put their customers first!

5 years ago

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Foote Queen Creek, AZ

I have enjoyed this insurance company. The customer service I receive and the helpfulness is great. They are always read to help and to find the answer for you if they are not sure. I have never had a problem with claims or any type of reimbursement from them.

5 years ago Edited September 14, 2021

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Jennifer Camac Gilbert, AZ

We have been with USAA for 25 years and they have been nothing but wonderful to work with. Their customer service is top notch and they are more than fair on claims and policies. We recommend USAA to anyone!

5 years ago Edited September 14, 2021

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Martha Sensiba Pinetop-Lakeside, AZ

My husband has been a member of USAA for over 40 years. He feels we are very well protected with this company. We had an accident in a very remote area of the mountains and they towed our car all the way to our home.

5 years ago

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Anne Marie Milne Layton, UT

My partner comes from a military family. Feel very honored she gets to have the insurance because her father served. I feel so honored with anything that the military does. Such great pride for my father in law.

5 years ago

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LeAnn Baytown, TX

I called for a quote on my vehicles. And the rates were way more than USAA and StateFarm. I thought this was so weird because my parents and sons insurance was lower with them.

2 years ago

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Melissa Castillo Baytown, TX

We carry all of our auto insurance with USAA as eligible military and have been happy with the coverage and what is offered.

2 years ago

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Traci Coston Montgomery, TX

Best insurance company ever. They’re always quick to handle whatever we need done and they’re representatives are always so kind and helpful!

3 years ago

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William

New to USAA. Heard of them but had not used. Initial contact was very professional and informative. I a so glad I contacted them.

3 years ago

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Deb

I recently was in a parking lot fender bender. It wasn’t my fault. It was a little awkward resolving the claim during a pandemic, but we got it done.

3 years ago

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VICTORIA CLARKE

My husband has hit two deer in the past. USAA treated him with courtesy and respect. The repair process was seamless. A+

3 years ago

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Judith Tribby

Excellent and timely service. Representatives are always professional. USAA is easy to deal with and is an excellent value.

3 years ago

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TIMOTHY

Outstanding service, excellent value. Subscriber Savings Account provides Holiday Cash dividends and Senior members receive a separate dividend!

3 years ago

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Terance La Croix Nuevo, CA

USAA is excellent car insurance. I’ve been with them for over 20 years and has two claims that where taken care of very quick.

3 years ago

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Barbara Matula Gulfport, MS

USAA gives you a lot of coverage for little cost. Customer service is always on point and if you do have to file a claim theybare quickly worked.

4 years ago

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AmyConder22 Eagle Mountain, UT

Best car insurance and super affordable. Very easy to file claims with when needed. So friendly and easy to work with as they do all the work.

4 years ago

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Laurie Massie Lakeland, FL

Can’t beat the customer service, or value of the insurance! We’ve been customers for 20 years, and our kids are now members!!

4 years ago

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Hybrid Warren, MI

Great company. Great service. Offer insurance to the Grandkids.. my kids aren''t eligible for car insurance but can get other services.

4 years ago

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David Porter

I''ve had a couple of claims, one hurricane related and the other another driver. Both were handled very quit with no problems

4 years ago

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Laurie Trlak

their customer service is exceptional. They are always polite and professional. When we hit a dear 3 years ago, they paid the claim promptly.

6 years ago

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Roger Paradis

They are rated the #1 customer service and if you are connected to the military there is not a less expensive company around.

6 years ago

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Tonya

Whenever we have had an issue they are highly experienced, friendly and eager to help. The coverage is also financially manageable

6 years ago

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David Guith

Good company provided no major problems, however became an empire builder years ago allowing too many people in to a member group eroding savings and increasing premiums.

6 years ago

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John

I was one of the few unlucky veterans that got into a wreck with one of their clients, did over $5000 damage to my truck. My truck lost value of over $10,000 and they paid me less than $1000. Very bad to deal with ! I could tell by their attitude on the phone that they were not going to give an inch and be fair and pay me what I should've been paid. So I finally just dropped it and that's what I hope you do is just drop it and forget about it so they can get away with taking advantage of the public.

6 years ago

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Robert Stephenson

Consistently knowledgeable courteous convenient service with "English speaker" associates and using well vetted subcontractors

6 years ago

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Mikayla Thompson Laramie, WY

Absolutely fantastic customer service! Super easy to set up and I'm never on hold for long. My family members have also never had issues with claims with USAA auto insurance.

2 years ago

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Sweet Nouveau Palmdale, CA

My overall experience with USAA has been wonderful. Sometimes the phone calls can be quite long on hold but other than that they are very nice and respectable and always address my issues

2 years ago

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Hannah Barth Tallahassee, FL

USAA Auto Insurance is a great choice for active military members, veterans and their families. I have never had a bad experience when I had questions or issues.

2 years ago

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Jec Canby, OR

They are amazing. Lower fines, better rates. Easy to get ahold of with extra long hours. Very courteous and helpful. Reimburse ATM fees, easy to use app.

2 years ago

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Kenneth Hall Irmo, SC

Very professional customer service. After an accident that wasn't our fault and other company had settled, USAA came through with the under insured claim.

2 years ago

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Flavia Aliberti Deerfield Beach, FL

I've had USAA Auto insurance for over 17 years. Excellent service, they've always come through when I needed them without hassles. Their price can't be beaten.

2 years ago

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E Jester Baltimore, MD

I attempted to acquire a quote with USAA and it was indeed a tedious process. My husband suggested I use this insurance company because they were reasonable for members. I could not acquire a membership with USAA. It was a lot of red tape. No insurance company should be that difficult to earn their business.

2 years ago

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Donna G Schultz Grove, OK

I was rear ended in 2008 while stopped at a red light, by a USAA client in 2008 who was racing another motorist. The policeman said he was going about 50 mph+ when he hit me. Because I didn't get in an ambulance (because I was vomiting and disoriented) and they said USAA said my truck wasn't damaged enough (vibrated at 50 mph after the accident), they offered me $5,000 total for my injuries. For TWO years, they only offered $5,000. I had a neurosurgeon ready to testify my neck & back injuries were a direct result of the accident but they never offered over $5,000. I had over $25,000 in diagnostic medical bills and I have been left with permanent injuries. The doctor even apologized to me that I had been treated wrong. They might cover their veterans, (which doesn't impress me because the veterans pay just like any other insurance company), but they sure don't cover the people that are injured by their veterans. People think all insurance companies are like this, but they're not. When my son had an accident and it was his fault, our insurance company paid. We checked them. You should always make sure when you hurt someone, even accidentally, that your insurance company takes care of them. That's what you pay them for.

2 years ago

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hminfo Olney, MD

USAA auto insurance is extremely fast, prompt, and attentive if you have a collision or other issue. The service level is very impressive, and the prices are good.

2 years ago

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Leonard Leo Potomac, MD

Primarily an insurer for armed forces families, rates appear to be competitive. The insurer appears to protect their customers, but on the other hand, USAA tends to give the run around when their customers are at fault in the accidents by delaying payment and reducing payment to the victims.

2 years ago

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Frances Harmatuk Baltimore, MD

Can't say enough wonderful things abut USAA Auto Insurance. Super helpful, best customer service... now I just have to submit my claim this year for my windshield.

3 years ago

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Timothy Lesperance Fort Worth, TX

Great coverage and customer service, but the prices have gone way up in the last couple of years compared to other services. After having this insurance for 15 years, I dropped it for Progressive.

3 years ago