Name: USAA Auto Insurance
Rating: 4.7

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Jani Crawley New York, NY

BEST insurance available. Wonderful customer service, so we use them to insure everything. Easy to understand, easy to ask questions. They don't try to up-sell you on things you don't need. Great value. Can't say enough positive things about USAA.

6 years ago

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James Crawley New York, NY

I have had USAA auto and renters insurance for 7+ years and love them! They are so responsive when we have questions and their customer service is always super good. The cost of coverage is always really competitive and there are tons of discounts you get with travel providers because of your policy with them. Highly recommend!

6 years ago

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peggy cherry Fayetteville, NC

I am currently with this company. USAA offers many discounts for having many different services with them. I haven't had any complaints as of yet.

11 months ago

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Clemmie & Mandy Johnson San Jose, CA

USAA is a phenomenal company! When I was in an accident they handled the claim very quickly and professionally. There was no arguing or wheeling and dealing.

1 year ago

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Takeshia Johnson Fayetteville, NC

I have had USAA insurance for along time! I have never had a problem until I was in an accident with someone that also had USAA. It was determined that I was not at fault.It was very difficult to reach a supervisor and it was very difficult to get my medical paid. I asked for a call back and never received a call back.

1 year ago

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Miguel Suarez Los Angeles, CA

USAA are the most affordable insurance in the market . Their coverage is much better that the most popular on tv commercial. I’m very happy saving my money

2 years ago

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Heather Morton Gilbert, AZ

I was involved in an accident with one of their policy holders. The policy holder had a stop sign and decided to disregard it. I was headed south out of the complex with their policy holder stopped at the stop sign to the right. ( North and South traffic does not have stop signs) When I called and made the claim with usaa casualty insurance company I was told that someone would be getting back to me. No one did, until my insurance company called and told me that usaa casualty insurance company reached out to them. no regard for the person who was involved in the accident, surely my insurance company was better. Not only no compassion, definitely lacking competence. Would not even give a star, but in order to post I had to do so.

3 years ago

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Carol Lewis Myrtle Beach, SC

I have had this insurance for many of years. I truly don't have any kind of complaints for them. They are one of a kind for customer service and the prices are competitive.

4 years ago

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John Mason Baer West Chester, PA

I was hit head on at no fault by an out of state USAA insurer crossing our ongoing traffic flow on October 7th 2018. This resulted in not only totaling my brand new Mercedes, but significant head damage smashing my head and breaking my windshield. I have spent more than 6 months in rehab for severe head trauma until all my medical benefits ran out! I lost all my income and am still battling to settle with this unreputable firm! Now due to COVID-19 I have no hope of taking them to court anytime in the near future. They simply ignore every request from my attorney, and even after conducting a ZOOM deposition meeting with their attorney. Frankly, I should have simply sued the person insured by them, since they do not stand up for their at fault liability! The only claims paid to DATE in two years were all from my insurance company State Farm! They even lied to me claiming that limited tort for liability would be the case, when it does not apply to out of state Pennsylvania drivers. This firm is a scam artist, to be avoided at all costs!

4 years ago

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Carmen L. Maple Shade, NJ

They are quick to review and take care of issues such as accidents and locked keys inside of car. They respond to questions in a timely fashion, no matter what it is.

4 years ago

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Rick G Loveland, CO

Their recommended body shop so easy to work with. Hardly any paperwork, no questions asked or disagreeing with what needed to be done. Very expeditious process.

4 years ago

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GordonEllison

Wife was victim of State Farm insured car accident. USAA handled our claim very professionally as to value of her car and subsequent medical charges.

4 years ago

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Diane Lower

Have had them since 1974. Very responsive, agents assigned to claims kept me informed and worked hard for me. Always paid what was in contract without any legal push.

4 years ago

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Nicholas

We have had USAA insurance for almost 50 years. They are a class act and immediateky respond to any call. Luckily, we have had to use them for accidents only 2 times

4 years ago

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Kimsreview Olney, MD

Best company around. You can always talk to a person and they are very knowledgeable. They are always looking to help the customer and find solutions.

4 years ago

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Bill Nelson Salt Lake City, UT

I have been a customer for over 20 years and will never leave them. I have looked at other companies and they have not been able to beat USAAs prices.

4 years ago

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Gary San Diego, CA

Recently had a claim for auto accident where my car was totaled. USAA was magnificent at processing the claim and compensating me fairly for the loss.

5 years ago

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Thomas Riley Jacksonville, FL

July 15, 2018 I am making a formal complaint about a claim I have with USAA Auto Insurance Company. Background On May 23, 2018 , my car (2008 Ford Mustang), was struck in Jacksonville, FL. The driver of the other vehicle was charged with running a red light and was insured by USAA. No charges were made against me. USAA was notified by both parties on that day and USAA reported to that they would handle the claim and issued a claim number. Since that phone call, I tried contacting USAA several times and left several messages, and they did not returned my calls. Neither did they send a claim adjuster to review the damages nor make an offer to repair the damages. After reporting USAA to the Better Business Bureau on June 24, I received an email from the Office of the CEO at USAA (on the evening of June 26) requesting my USAA claim number. That information was emailed on the morning of June 27. Since that time, I have been contacted by several people at USAA (by voice messenger). I returned their calls shortly after I receiving them, but none of my voices messages were returned to discuss my claim. On July 6, I was requested to resend the estimated cost of repairs and photographs of the damages, which on did on July 6. Seven weeks after the accident, my repairs were completed on July 12, and I paid the repair shop (which is on USAA’s approved list of approved repair shops) $9,259. On July 13, USAA’s Total Lost and Salvage Claims Division notified me that the value of my car was worth only $5,639 and they would be willing to pay that amount if I gave them title of the Mustang. In Summary It took USAA over 7 weeks to notify me what portion of the damages they were willing to pay. I waited nearly 3 weeks before I started the repair work, and the Mustang was in the garage for nearly 5 weeks for repairs. After over 7 weeks since the accident, USAA finally prepared an estimate, as to what they were willing to pay for the collision. During that 50 day period, USAA neither made an offer for a car rental nor to offer compensation for the inconvenience of not having the use of a car for 50 days. Recommendation USAA should not be allowed to sell insurance in the state of Florida. Thomas F. Riley (I am a veteran)

6 years ago

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Paul Weimar Jensen Beach, FL

Lowest rates and top notch service. I've been with them since 1985. Every time I try to get the same coverage elsewhere, I found they are the lowest.

6 years ago

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Christine Geck

If you don't like what they say you can always call back and get a different answer. They keep you on the phone too long. But most importantly they are always very kind and understanding.

6 years ago

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James McGee

Although membership requires military service after 50-years of experience with USAA and shopping their competitors they are still the most price-competitive

6 years ago

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Donna Callahan

They are always very helpful and will make adjustments to my policy when I need to. They want to give me the best deal possible as well as the best coverage.

6 years ago

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Donald Haight Goodyear, AZ

I'm a 50 year customer. I commend their lifetime support, great rates, and terriffic service reps. I use USAA for all my insurance needs, and will continue to do so.

8 years ago

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Lilyjames Hayward, CA

My experience with this auto insurance company is that they really care about their costumers and also making sure that everything is fair and taken care of as well as not overpricing.

2 years ago

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Scott Day Mesa, AZ

I have had USAA for over 20 years. They have always been great to work with. The premiums are lower than most and payment for any accidents has been quick and painless. I would highly recommend!

2 years ago

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Sandra Little Eugene, OR

USAA is the best! When I had a problem on the road late at night, the customer service representative was very calming and kept me informed of the road service that was coming. The rates are very reasonable and hard to beat.

2 years ago

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Chelsea Pleasant Grove, UT

Has been amazing! I had a car totaled and they did amazing on the claims, and getting back to you as soon as possible, is great for not an expensive fee, and give you a ton of options for discounts!

2 years ago

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Wendy Barney Vancouver, WA

USAA has always had very rapid responses to any questions or concerns. There is hardly any wait time on the phone to talk to an actual person when calling an insurance company which is unusual these days!

2 years ago

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Ann Horst San Antonio, TX

This is the only car insurance company I would ever trust. I do all my banking and car and rental insurance with USAA. Their customer service is always spot on and I have been with them for over 17 years!

3 years ago Edited September 14, 2021

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Patrick L Sugrue Ooltewah, TN

We've been USAA members for over 13 years and the service and response time is top notch. I'm totally comfortable that the information we get from the claims and customer service people is accurate and reliable

3 years ago

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LON HOSKINS Rocklin, CA

I have been a member of USAA since 1964. All my insurance is with USAA. You get a reimbursement every year and as a senior member I get an additional reimbursement. They are the best company out there.

3 years ago

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Sandra Gaither Louisville, KY

They are very informative & helpful, however, my husband got insurance from them on a new truck he purchased and I in turned decided to transfer my car insurance over to them also. After my husband had been with them for about a year, they upped his insurance $100.00 (that was after I switched). We had all intensions of switching all our insurance over, but reconsidered after the big spike in price. I figured that if they did that to him once, they would probably do the same to me and all our other insurance needs. We were under the impression they were supposed to be great when it comes to rates and dealing with the veterans, but I guess not so much. At least, not for us. Great customer service agents though.

3 years ago

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Jennifer Atlanta, GA

These people are amazing. I have had auto, renters, and home insurance with them. I was sideswiped by a semi and the police blew me off. USAA got my car fixed. I only had to tell them and they took care of it all.

3 years ago

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Diana Hoffmann New Florence, MO

We have been with USAA insurance for homeowners and auto insurance. Their claim service is the BEST!! They are right on top of everything and make you feel like a valued customer.

3 years ago

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macmoran family Stockton, CA

41 years with USAA and never a lapse or let down in customer service. It may not be the cheapest insurance to purchase, but when you bundle car, life, house and compare across other plans, no need to look any further.

3 years ago

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Miller Clarksburg, MD

This is the best insurance company you can ever have. They are customer driven and take really good care of their customers. I have been pleased with all aspects of their services. Great job!

3 years ago

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Mark Houston, TX

I have had USAA auto insurance for over 25 years from when I was newly married to now including my four children that are old enough to drive. USAA auto insurance is great value for the money spent!

3 years ago

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Ruth Hobbs Newport News, VA

USAA is the best! In addition to being very competitive, their service is very complete with no hidden costs. We had a bad accident and USAA Auto Insurance took total care of us.

3 years ago Edited September 14, 2021

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Jennifer Cale Conway, AR

USAA Auto Insurance provided quick and knowledgeable care that helped settle a car accident with ease. They make it their mission to treat their customers with the utmost care.

4 years ago

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Julie Earl Magna, UT

We have been customers of USAA Auto Insurance for over 30 years with no incidents until a couple of years ago. My husband was in an accident and the car was totaled. USAA did not give us enough to replace what we were losing. Even though we could prove the car was worth more, there was no budging. They are a great company as long as you never have a need to use the insurance.

4 years ago

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Logan Hudson Norcross, GA

I have been a USAA auto insurance member for 5 years now, and I can say the price is very affordable for my age. The customer service over the phone has been superb and I can see myself sticking with USAA.

4 years ago

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April Jones , ID

We’ve been with USAA for 15 years. They are so fast on claims and customers service! And our premiums don’t just go up out of nowhere like other insurances did. I won’t ever switch!

4 years ago

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Tom M Holmdel, NJ

I am really happy with USAA. Added our daughter to our policy as a new driver. It was easy and the cost was very reasonable. It was a great opportunity to review our policy to make sure we have the coverage we need.

4 years ago

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Maryann Renteria (Mckrae) Phoenix, AZ

This was an above and beyond company that went the extra mile to make sure I was compensated when we were hit by another client and they wanted to make sure we were taken care of!

4 years ago

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Dwhoush Slidell, LA

I love the value I get from USAA. The staff is always so nice and helpful. The only bad part is I don’t have a local USAA agent to help me locally but I still rate at 5 stars.

4 years ago

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Nicholas Cloward Pleasant Grove, UT

Excellent customer service. The value for my money was also excellent. Their site was easy to use, however there was a lot of information to look through. There’s a lot to look at on their site.

4 years ago

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Justin Riggs Salt Lake City, UT

Customer service is always spot on with helping to navigate questions and or concerns. VERY competitive rates. Easy billing options and always feel like they care about your needs.

4 years ago

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marco Munford, TN

Great Insurance very reasonably priced. Customer service is fantastic and works amazingly all the time, the app is amazing as well i can usually pull up the app and provide proof of insurance any time.

4 years ago

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AGenes Eagle Mountain, UT

I love USAA! I use it for all my insurance needs. I switched to State Farm because it was a little cheaper but ended up going back to USAA. Best company hands down. Awesome customer service.

4 years ago

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Lyssa Eagle Mountain, UT

I love USAA insurance. Got in a terrible accident and we had accident forgiveness. The repairs were quick and it didn't affect my insurance. They were easy to communicate with and very responsive

4 years ago