Name: USAA Auto Insurance
Rating: 4.7

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Frances Harmatuk Baltimore, MD

Can't say enough wonderful things abut USAA Auto Insurance. Super helpful, best customer service... now I just have to submit my claim this year for my windshield.

3 years ago

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Timothy Lesperance Fort Worth, TX

Great coverage and customer service, but the prices have gone way up in the last couple of years compared to other services. After having this insurance for 15 years, I dropped it for Progressive.

3 years ago

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Shane Hallowell Summerville, SC

As a I enjoy working with a company that supports active military and veterans. When you file a claim they’re quick to help you out in anyway that they can and follow through.

3 years ago

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Caloway Salt Lake City, UT

USAA Auto Insurance has the cheapest rates that I have found anywhere. The competition does not come close. However, they are very hard to deal with. I was in an accident a year ago and it was hard working with them and trying to get everything sorted so that I could get my car fixed. They tried many times to tell only half truths so that the process would move forward, only to their benefit.

3 years ago

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Anonymous Jonesboro, AR

This is one of my favorite companies over the last decade and a half. Customer service has always been exceptional and I would recommend this company to anyone.

3 years ago

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Michael M San Antonio, TX

By far the best value insurance we’ve had with easy claims. Had a fender bender shortly after getting USAA, they handled everything in minutes. Very happy.

4 years ago

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Allison Ramsey Elk Grove, CA

Best rates of any bank/insurance Company around. All service reps have been respectful and easy to speak with. I love all the options available and online banking.

4 years ago

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Ariyana Miller Riverview, FL

USAA offers the BEST auto insurance. With really cheap rates and 24/7 roadside assistance, they are very accessible in any situation and provide great customer service.

4 years ago

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Michael Mills Ashland, VA

I switched to USAA a few years ago and consolidated all of my insurance and have been very happy. The app is easy to use and the customer service is usually very good.

4 years ago

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Kathy Jo Jorgensen Orem, UT

Our family has been with USAA for years. There agents are always friendly and help us find the lowest rates. Claims are handles respectfully and quickly

5 years ago

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Cori Jacobsen Ollerton Alpine, UT

I have been with USAA for over 20 years. We have 6 drivers on our plan. Recently 3 drivers received speeding tickets within the same year. USAA dropped us due to our tickets. We have a great record and have had no major accidents in over 20 years. This was so disappointing! We are frustrated with this action by such a favored company.

5 years ago

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Kimberley Hirt Buena Vista, VA

I love this company! Their rates are always super competitive, affordable, and fair. They also have a great road side assistance program that I have used many times.

6 years ago

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michelle l pierce Gilbert, AZ

I have heard from military friends that this is a awesome company, That offers great rates for our military and retired military. And their customer service is amazing.

6 years ago

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Cassandra Larsen Mesa, AZ

We like how fast and efficient USAA is with auto claims. Rates are the best around! Phone calls are always completed with ease and friendly customer service.

6 years ago Edited September 14, 2021

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Jeffrey Foutz American Fork, UT

Rates are fairly low. They're easy to get a hold of when needed. Getting to the correct representative to get things done on policy can be very time consuming and a bit of a pain.

6 years ago

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Diane Bona Venice, FL

Have had service for 15 yrs. Every year they add most expensive insurance until you call or go to their app and change it. Use to be cheaper for members. Now it’s comparable

1 year ago

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Bettie Glendale, AZ

more than generous claims settlement. Extremely helpful customer service. Has MY best interest in mind

4 years ago

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Larry Luter

I've been with USAA for 44 years. I have never in all those years had an issue with products or services.

4 years ago

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Carolyn

They have always been wonderful to work with! If there is a problem, they go beyond what is expected!

4 years ago

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Randy Federspill

The BEST customer and employee focused insurance company! A member since I was 16yo over 40 years ago.

4 years ago

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Les Sweigart

Have been with this company for 50 years and have home, cars, umbrella and other policies with this company.

4 years ago

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Russel Blatt

I've been with them for 62 years, multiple children, multiple cars, a few accidents, and they've always come through.

4 years ago

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Tom George Las Vegas, NV

Excellent claims service. We have had to file two separate claims. Each time USAA was quick to take care of out needs.

4 years ago

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Aaniyah Crawford

Love them all around . Always amazing and always helpful. Never a bad moment with them. Very friendly

4 years ago

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Cole Bailey Houston, TX

I use USAA with my family’s auto insurance. It is a really big help and we have a discounted price compared to other agencies.

4 years ago

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Natalia Correa MDTribe Tallahassee, FL

USAA has amazing customer service and is very patient whenever I speak to them. They also have affordable prices!

4 years ago

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George Varga San Diego, CA

Efficient, accessible, prompt in handling insurance claims the two times needed. I am a loss to how to improve.

5 years ago

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Lilly Chen Walton Sierra Vista, AZ

The rate is good but they often take incentives away without notice like the driving research program.

5 years ago

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Captain

Great rates and super customer service. They offer other services like homeowner, personal properrty insurance.

5 years ago

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Tom West Simi Valley, CA

USAA has been a good auto insurance provider for my family. They have always been helpful and answered all questions.

5 years ago

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David Rochester, NY

Competitivve price, but they damaged my car door trying to open it, and never reimbursed me for said damage a they had promised.

5 years ago

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Edward Whaley Joplin, MO

When you talk they listen If you ask a question they answer itl If you have a problem they help you.

6 years ago

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Philip C Major Manhattan, KS

Great Service, Great Price. They have always provided prompt coverage for any claims and cover both my home and auto

6 years ago

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Anonymous Chandler, AZ

They take care of their people; they are fair in claims department. The banking is the best. Military supported by us.

6 years ago

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Gene Gaines Sterling, VA

I have had 4 accidents in 60 years. Each time USAA went beyond what was legally required to assist me and my family.

6 years ago

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Colvin Doughty

Though I've had few issues, they've always been dealt with in a fast, courteous, and effective manner

6 years ago Edited September 14, 2021

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Danny Jasso

Excellent customer service and excellent at what they do for customers in the car insurance industry

6 years ago

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Kenneth

I have been with them over 50 years and in my opinion they are the absolute best in the Business bar none!!

6 years ago

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Warren Bishop

USAA has lost their way. They aren't looking after Veterans and their families - as they pretend on TV commercials- just squeezing people, lowering service, stepping away from commitments, and raising prices.

6 years ago

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michael moore Fort Worth, TX

They might be great if you are a client, but I had their client hit me and they are blaming me when I didn't do anything wrong. I need my truck to get to work and the adjustor will not even call me. If you get into accident will their client prepare for a fight.

6 years ago

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Eileen Gunning

Immediate service, listens to problem, Agent arrives very quickly! One time the agent arrived before the car was towed!

6 years ago

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I Kenyon

Every claim I have ever had was paid very quickly, and to my full satisfaction. No arguing over values.

6 years ago

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Erika Washington, DC

If you don't have usaa but one of their members who hit you does. Do yourself a favor go straight to a lawyer, don't wastevia your time dealing with them. 3 months of back and forth trying to get our truck fixed and now they don't want to finish paying for the job. And no rental car during this time. LAWYER UP IMMEDIATELY! !!

7 years ago

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Glen2021 Spring, TX

Most responsive insurance company I have ever dealt with. Claims are processed quickly. Always pleasant to talk to folks.

3 years ago

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Stephanie Clark Provo, UT

USAA auto insurance is responsive and they work hard to make the process easy to understand and work through. Their rates are amazing too!

3 years ago

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Maria Donham Grovetown, GA

Great customer service. Will do what is necessary to make sure you are a satisfied customer. Attentive, knowledge and engaging.

3 years ago

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TeaSpillin Salt Lake City, UT

Always goes above and beyond to make sure my experience is satisfactory. I've never had a rude Customer service representative.

3 years ago

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Trojan 75 Clearwater, FL

When we moved from California to Florida, it was our intent to keep the family tradition of staying with USAA...but once we got here, something happened. Prices skyrocketed (without a suitable explanation) and customer service got rather arrogant and, if I may say, snarky. Just had never seen it before, but we did and yes, a change was made.

3 years ago

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Greg Becker Amherst, OH

I have been a USAA customer for many years and you can't beat their banking and insurance. It doesn't get any better then them.

3 years ago

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Theo Atlanta, GA

I have used this Auto Insurance over 10 years and their service on accidents is efficient. They quickly resolve auto repairs.

3 years ago