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LAST UPDATED: December 15th, 2023

Originally called American Family Life Assurance Company of Columbus, Aflac was started by three brothers, Bill, Daniel, and John Amos, in 1955 in Columbus, Georgia.

The company is publicly traded, earning ~22.3 billion dollars in revenue in 2019. Offering multiple types of insurance — including accident insurance — Aflac is a major player in the market.

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The Good

  • Wide Availability
  • Cash Payment
  • Lack of Medical Exam

Wide Availability 

Aflac’s accident insurance policies are available to individuals, not just through an employer. This widens access to supplemental insurance to many individuals who are self-employed or not able to be insured through work plans. MetLife has supplemental policies as well, but accident insurance is only available through an employer. Competitor Unum is also only available through employers.

Cash Payment

When a claim is filed and verified, the company pays individuals directly through a personal check or account direct deposit. There is no hassle as far as going through a middleman main insurance provider. Customers can choose personally how to use the claim money.  

Lack of Medical Exam

The company does not require a medical exam in order to apply for an accident protection policy. This shortens the process of onboarding, as well as reduces paperwork, time delay, and ease of getting started.

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The Bad

  • Non-Transparent Pricing
  • Lengthy Claims Process
  • Sales Calls

Non-Transparent Pricing

Aflac does not have pricing and coverage listed on their website. Customers must fill out and submit information to request a quote. Competitor Unum also does not include pricing online either.

However, other companies provide more information up front and have automated sign up, so having to go through a sales agent is a bit of a deterrent. Buddy Insurance clearly lists pricing online — $50 per person or $128 per family per month — and makes that information about sign up a lot easier to find. 

Lengthy Claims Process

Many customers have complained about lack of communication from representatives, numerous requests for paperwork (sometimes duplicates of what was already sent), and Aflac avoiding paying out for claims. Payments also can take a long time to be received.

The number of complaints has increased significantly in the last two years or so, although a cause of this increase cannot specifically be determined.

Sales Calls

Customers have also complained about receiving calls from Aflac or affiliated partners wanting to upsell products, and that this happens frequently. This is par for the course for insurance brands, as the industry is highly competitive and rates change frequently.

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The Bottom Line

Aflac is a known brand — there’s hardly a person online or who watches television, who isn’t familiar with the company.

Lesser known is that the company offers accident insurance — and that it is more widely accessible to customers independent of employment status.

Like any corporation, Aflac’s disadvantages come from bureaucratic hassles and red tape; however, its deep pockets make the company’s financial procedures a very attractive choice.

View Best Accident Insurance Companies

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Star Rating

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4.2

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73 Reviews

Review Breakdown

5 grade

60%

4 grade

14%

3 grade

11%

2 grade

4%

1 grade

11%

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Otis Adkins Hazard, KY

We have Aflac at the place my wife works and it is worth it helps coverage on the insurance doesn’t cover and cover accidents perfect if u have kids that plays sports they will be times u use it with er trips

4 months ago

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Teresa Bills Little Rock, AR

Wonderful I broke my ankle a couple of years ago and couldn't work for 3 weeks. Aflac helped when I needed it. Aflac is something I don't want to be without

5 months ago

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TC B Florissant, CO

I can't think of 1 person who has every said anything negative about AFLAC. AFLAC is a very affordable insurance coverage for emergencies, it is super easy to process a claim, and customer service is TOP NOTCH!

7 months ago

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Rebecca Tucker Fresno, CA

Just got first quote for my office staff. Looking forward to a potential partnership. They have been very responsive to my questions regarding coverage and costs.

8 months ago Edited July 19, 2023

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Anna Meadville, PA

Aflac is a really wonderful company. The pay me to stay healthy with Wellness Benefits and help me in the event I shoud get hurt. i am truely glad i have additional insurance from Aflac.

10 months ago

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Eva Salazar Lubbock, TX

I absolutely love Aflac as they have been there for me twice while pregnant and was paid as my job only paid me for sick time I had. I have no insured all my family members for accident insurance in case anyone gets hurt. They are the best and pay fast on a claim.

1 year ago

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Gina Donofrio

Aflac is the easiest Insurance company in which to be enrolled. The Agents are friendly, and has a vast of knowledge. When I was injured, without question a check was hand delivered to me the next day. There really isn't anything I didn't like a out Aflac. It's a great company.

1 year ago

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dc El Centro, CA

The clients are treated with fairness, compassion, and professionalism. Timeliness is essential in all facets of life, they are cognizant of the fact that time is irreversible and treat clients accordingly. They are helpful and readily choose to apply the most beneficial plans to the client

1 year ago

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Robert Mott

This came in handy when I broke my leg on my ATV. It helped with my bills and being off work. It was not only a life saver for me but my entire family. The customer service people I dealt with were helpful and compassionate. They knew their job and it was huge relief to have that service.

1 year ago Edited April 20, 2022

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Corryn Moore Richmond, VA

My husband just signed us up for this after he saw a coworker not be prepared when he was unexpectedly out of work for several weeks. He had someone come to his work, explain it all, got us signed up, and activated the same day. It's a great deal to prepare for the unexpected. Hope we don't need to use it, but it's great affordable coverage if we ever do.

2 years ago

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Christine Ramos Kingston, GA

Glad to have Aflac just in case. I like the little perk of receiving a $75 credit just for visiting my doctor's for preventative care.

7 months ago

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Joseph Tempe, AZ

Aflac is a quality auto insurance company, prices are good and service is friendly. Filing a claim for accidents with Aflac is very easy and customer service is top notch

9 months ago Edited June 12, 2023

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Excellent Plumber Service Rex, GA

I love Aflac because it helps me pay my medical bills with services not covered by my insurance company. They are reliable with easy online claim filing. Great insurance plans.

1 year ago

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sasha robinson Fort Wayne, IN

I got introduced to Aflac through a job and the benefits are amazing. They pay you to go to the doctor for the whole family. I learned that they also do rebursment on payments as well.

1 year ago

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Chad Edgar Halifax, VA

I've had a aflac as long as I can remember I love the little Aflac duck customer service is very calm and ready to deal with the situation at hand which is always good in an emergency

2 years ago Edited March 1, 2022

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Anoushka Ahuja Orlando, FL

I was offered Aflac at work, the rep was very informed and answered all the questions with about if patience. Done if my colleagues were able to use the benefits and they told me that it was quick and painless

2 years ago

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Tammie Newsome Milledgeville, GA

When a accident occurs and your unable to work you need a sting company behind you. I did not think I could afford extra insurance but the premiums are not bad at all. With all the types of policy everyone is covered for anything.

2 years ago

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Aaron Anderson

Solid coverage, responsive claims, trusted provider. Recommended for accident insurance needs.

4 months ago Edited November 20, 2023

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J G Phoenix, AZ

My company doesnt offer health Ins. Aflac has helped me save money and paid me for going to the doctor. They even pay you if you miss work.

11 months ago

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Bridget Walker Bay Saint Louis, MS

Aflac has the best insurance prices in the world. Everything in my life is insured through them. They keep me and my family insured. I couldnt ask for a better insurance.

1 year ago

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letsgogreen12 Macomb, MI

Honestly, I became an Aflac customer because I have always enjoyed the commercials on television. Since having Aflac, I have been satisfied with friendly customer service representatives and quick updates within my policy.

2 years ago

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Tina Brandon Norman Park, GA

AFLAC is a very good supplemental insurance to have and my premiums were very reasonable. The worst part was that I had the plan through my job and when I left my job, I lost the insurance.

2 years ago

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K.M. P. Charlotte, NC

Absolutely love this company. They supplement our accident coverage through our auto insurance help out with appointments aftercare from an accident where the person didn't have insurance.

2 years ago Edited September 22, 2021

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Tiffany I Gaithersburg, MD

Aflac is amazing at what they cover. My work offers Aflac and I elected for long term coverage. I haven’t needed to use it fortunately; however, a colleague had an accident, filed her claim, and was quickly paid

2 years ago

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Jlf New York, NY

Really came through when I needed them well worth the money always a professional and knowledgeable person waiting to help wonderful customer support

1 year ago Edited January 24, 2023

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Party0f7 Macomb, MI

Aflac is an affordable insurance with great customer service representatives. I feel confident with my insurance plan and coverage in the event of needing assistance.

2 years ago

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Ben Hayward, CA

I've had aflac for 25 years and the premium levels for everything they cover it's the best when it comes to claims fast response and never have let me down..

2 years ago

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Marc Tucson, AZ

The customer service and response times are great. I have not had to use my Aflac insurance thankfully, but I love knowing I have them if I ever need them.

2 years ago Edited September 14, 2021

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Tabitha Pettiway Smithfield, NC

I love this because it give me a peace of mind when I am in the hospital and I don’t have to worry about my expenses

1 year ago

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Shopman Herriman, UT

Having accident insurance brings our family a lot of peace of mind. The premiums are small. The big key is knowing what your policy actually covers.

2 years ago

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Paula Barber Melbourne, FL

We were offered Aflac as a supplemental insurance when I was working. I always added it. It was great for getting yearly exams and accidents.

2 years ago

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Ellie Giardino Tallahassee, FL

I love Aflac. Sometimes there are injuries that are not planned, but with Aflac you can always be prepared. I also love the commercials.

2 years ago

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Gabby A Norristown, PA

I have several different supplemental plans with AFLAC. They are reasonable in price and it is so easy to deal with a claim.

2 years ago

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moose72 Muncy, PA

Great customer service and great service it is a must have to help cover the bumps in life when you need the money to pay bills and can not work

2 years ago

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Phil Houston, TX

The service is perfect. They are dependable and fulfilled the contract fast. Nothing but good about this company and the service they offer

2 years ago Edited September 14, 2021

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Elaine

I have it in the past and is a great company. Quick response.

10 months ago

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Amberly Pack Salt Lake City, UT

I used Aflac Gap insurance when having my last two babies. The insurance made their births so much more affordable!

2 years ago

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Igith88 Naples, FL

They were quick to respond and help me w a good rate. Friendly. And helpful. Every step of the way. I recommend them.

2 years ago

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seanth57 Columbus, GA

The service is excellent. policies easy to understand, no hassles when a claim is filled.

2 years ago Edited September 14, 2021

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Patriot Bren Houston, TX

Affordable prices for piece of mind in case of an accident or unexpected surgery!

2 years ago

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SA Plano, TX

Excellent services offered to offset unexpected costs. Also good reimbursement for preventive care.

2 years ago

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Michael Kline Mesa, AZ

Great service plans available, good customer support

2 years ago

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victor ridgeway Columbus, OH

Good alternative to help with extra hospital bills

2 years ago

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Lou G Venice, FL

Great customer service and next day payment really works

2 years ago