Originally called American Family Life Assurance Company of Columbus, Aflac was started by three brothers, Bill, Daniel, and John Amos, in 1955 in Columbus, Georgia.

The company is publicly traded, earning ~22.3 billion dollars in revenue in 2019. Offering multiple types of insurance — including accident insurance — Aflac is a major player in the market.

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The Good

Wide Availability
Cash Payment
Lack of Medical Exam

Wide Availability

Aflac’s accident insurance policies are available to individuals, not just through an employer. This widens access to supplemental insurance to many individuals who are self-employed or not able to be insured through work plans. MetLife has supplemental policies as well, but accident insurance is only available through an employer. Competitor Unum is also only available through employers.

Cash Payment

When a claim is filed and verified, the company pays individuals directly through a personal check or account direct deposit. There is no hassle as far as going through a middleman main insurance provider. Customers can choose personally how to use the claim money.

Lack of Medical Exam

The company does not require a medical exam in order to apply for an accident protection policy. This shortens the process of onboarding, as well as reduces paperwork, time delay, and ease of getting started.

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The Bad

Non-Transparent Pricing
Lengthy Claims Process
Sales Calls

Non-Transparent Pricing

Aflac does not have pricing and coverage listed on their website. Customers must fill out and submit information to request a quote. Competitor Unum also does not include pricing online either.

However, other companies provide more information up front and have automated sign up, so having to go through a sales agent is a bit of a deterrent. Buddy Insurance clearly lists pricing online — $50 per person or $128 per family per month — and makes that information about sign up a lot easier to find.

Lengthy Claims Process

Many customers have complained about lack of communication from representatives, numerous requests for paperwork (sometimes duplicates of what was already sent), and Aflac avoiding paying out for claims. Payments also can take a long time to be received.

The number of complaints has increased significantly in the last two years or so, although a cause of this increase cannot specifically be determined.

Sales Calls

Customers have also complained about receiving calls from Aflac or affiliated partners wanting to upsell products, and that this happens frequently. This is par for the course for insurance brands, as the industry is highly competitive and rates change frequently.

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The Bottom Line

Aflac is a known brand — there’s hardly a person online or who watches television, who isn’t familiar with the company.

Lesser known is that the company offers accident insurance — and that it is more widely accessible to customers independent of employment status.

Like any corporation, Aflac’s disadvantages come from bureaucratic hassles and red tape; however, its deep pockets make the company’s financial procedures a very attractive choice.

View Best Accident Insurance Companies

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User Reviews

Star Rating

4.2

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67 Reviews

Review Breakdown

5 grade

61%

4 grade

13%

3 grade

12%

2 grade

1 grade

Sentiment Criteria

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Reb R

I’ve had Aflac for about 15 years. I’ve tried to make claims several times. Every time there has been a problem with the way the doctor fills out the info & it’s denied. It’s also kind of awkward to have to bro g the paperwork to my employer to fill out, it feels like a violation of privacy.

1 day ago

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Joseph Faenza Ashland, PA

Aflac is a great option to cover some of the expenses you incur when you have to miss work due to an injury. The little extra you get back goes a long way towards medical expenses.

3 weeks ago

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TC B Florissant, CO

I can't think of 1 person who has every said anything negative about AFLAC. AFLAC is a very affordable insurance coverage for emergencies, it is super easy to process a claim, and customer service is TOP NOTCH!

1 month ago

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Peter Land O' Lakes, FL

Very average in regards to customer service and pricing. Live agents were usually available but sometimes it could be a 30 minute wait or I have to wait for a callback that took 24 hours. Once I spoke to someone live, they were very cordial and efficient and knowledgeable, but I didn’t feel they could compete with my current insurance company chose not to go that route.

2 months ago

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Christine Ramos Kingston, GA

Glad to have Aflac just in case. I like the little perk of receiving a $75 credit just for visiting my doctor's for preventative care.

1 month ago

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Rebecca Tucker Fresno, CA

Just got first quote for my office staff. Looking forward to a potential partnership. They have been very responsive to my questions regarding coverage and costs.

2 months ago Edited July 19, 2023

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Robert Horn II Pahrump, NV

Aflac is a reputable insurance company with a good reputation for customer service. They have a wide variety of policys.

1 month ago

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Joseph Tempe, AZ

Aflac is a quality auto insurance company, prices are good and service is friendly. Filing a claim for accidents with Aflac is very easy and customer service is top notch

3 months ago Edited June 12, 2023

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Anna Meadville, PA

Aflac is a really wonderful company. The pay me to stay healthy with Wellness Benefits and help me in the event I shoud get hurt. i am truely glad i have additional insurance from Aflac.

4 months ago

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Eva Salazar Lubbock, TX

I absolutely love Aflac as they have been there for me twice while pregnant and was paid as my job only paid me for sick time I had. I have no insured all my family members for accident insurance in case anyone gets hurt. They are the best and pay fast on a claim.

8 months ago

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michele fortenberry Franklinton, LA

I’m glad that I purchased this insurance!!! It really helps with paying for hospital bills when the insurance companies don’t pay for everything!

2 months ago

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Gina Donofrio

Aflac is the easiest Insurance company in which to be enrolled. The Agents are friendly, and has a vast of knowledge. When I was injured, without question a check was hand delivered to me the next day. There really isn't anything I didn't like a out Aflac. It's a great company.

11 months ago

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Carlos Agosto

I have Aflac cancer plan I kneed because my mother suffer cancer and I protect in a future is I got cancer and the treatment is soo expensive !

3 months ago

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J G Phoenix, AZ

My company doesnt offer health Ins. Aflac has helped me save money and paid me for going to the doctor. They even pay you if you miss work.

4 months ago

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dc El Centro, CA

The clients are treated with fairness, compassion, and professionalism. Timeliness is essential in all facets of life, they are cognizant of the fact that time is irreversible and treat clients accordingly. They are helpful and readily choose to apply the most beneficial plans to the client

1 year ago

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Robert Mott

This came in handy when I broke my leg on my ATV. It helped with my bills and being off work. It was not only a life saver for me but my entire family. The customer service people I dealt with were helpful and compassionate. They knew their job and it was huge relief to have that service.

1 year ago Edited April 20, 2022

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Mario Martin Houston, TX

I signed up for Aflac in August of 2012 without actually giving it much thought. Later that same year in November I had an accident that required me to have knee surgery. My insurance covered my medical and I did have supplemental short term insurance that helped with other expenses. However, the real value of Aflac was what made the biggest difference. Without realizing and/or understanding exactly what Aflac value was, I can honestly say that without Aflac the 3 1/2 months off work would have been a greater inconvenience for me and my family.

1 year ago

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savannah cleary Havelock, NC

Was extremely helpful with insurance coverage. And will cover just one thing if that is all you need.

3 months ago

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Corryn Moore Richmond, VA

My husband just signed us up for this after he saw a coworker not be prepared when he was unexpectedly out of work for several weeks. He had someone come to his work, explain it all, got us signed up, and activated the same day. It's a great deal to prepare for the unexpected. Hope we don't need to use it, but it's great affordable coverage if we ever do.

1 year ago

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Don Thigpen Kansas City, MO

I had it but it was complicated from my vantage point. On the positive, I'm going to try them again just to give them the benefit of the doubt. I do believe they are an honest company.

7 months ago Edited February 10, 2023

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Jlf New York, NY

Really came through when I needed them well worth the money always a professional and knowledgeable person waiting to help wonderful customer support

7 months ago Edited January 24, 2023

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jamee emens Scottsdale, AZ

I have had Aflac for 16 years. I think the insurance offerings are comprehensive and competitively priced. I think their insurance reps are flakey. Our first Aflac rep was great. We had him for five years. When he left Aflac, we have years with no rep, reps that won't return phone calls, and reps that leave Aflac and try to take us with them. The claim process with Aflac is easy and the payment is prompt.

1 year ago

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Excellent Plumber Service Rex, GA

I love Aflac because it helps me pay my medical bills with services not covered by my insurance company. They are reliable with easy online claim filing. Great insurance plans.

1 year ago

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sasha robinson Fort Wayne, IN

I got introduced to Aflac through a job and the benefits are amazing. They pay you to go to the doctor for the whole family. I learned that they also do rebursment on payments as well.

1 year ago

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Chad Edgar Halifax, VA

I've had a aflac as long as I can remember I love the little Aflac duck customer service is very calm and ready to deal with the situation at hand which is always good in an emergency

1 year ago Edited March 1, 2022

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Anoushka Ahuja Orlando, FL

I was offered Aflac at work, the rep was very informed and answered all the questions with about if patience. Done if my colleagues were able to use the benefits and they told me that it was quick and painless

1 year ago

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Tx Mike Columbus, TX

If you are the type of person that saves all your grocery store and gas receipts and keeps them in a file in chronological order that you review and tabulate on a weekly basis, then AFLAC just might be the insurance company for you. While they promise great things about how you can save all this money and make a small fortune getting paid to go to the doctor for a hangnail, the reality is that the claims process is tedious and very time consuming for little reward. Not to mention, the insurance itself is expensive for the payout you receive. There are no free lunches out there and if you think your going to get one with AFLAC it will be the most expensive PB&J you ever bought!

2 years ago Edited September 14, 2021

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Elaine

I have it in the past and is a great company. Quick response.

3 months ago

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Tammie Newsome Milledgeville, GA

When a accident occurs and your unable to work you need a sting company behind you. I did not think I could afford extra insurance but the premiums are not bad at all. With all the types of policy everyone is covered for anything.

2 years ago

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Wendy W Collinsville, IL

Prices seem okay but when it comes to filing a claim they make it hard to do so. I was injured April 25, 21 and still haven't seen a penny. I keep sending in paperwork and signing consents and still they keep asking for more information. I'm also filling for short term disability for having surgery due to the accident and have been told it may not be classified as an injury and I may not get paid for it right away. If I had known it was going to be a fight to get paid I never would have purchased their insurance. Customer service is very sympathetic and understanding but can'r really help as "another department" that you can't speak to determines what is needed and if it meets the criteria of "an accident" or "illness" under their guidelines that are not identified in the policy paperwork they give you.

2 years ago

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Bridget Walker Bay Saint Louis, MS

Aflac has the best insurance prices in the world. Everything in my life is insured through them. They keep me and my family insured. I couldnt ask for a better insurance.

1 year ago

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letsgogreen12 Macomb, MI

Honestly, I became an Aflac customer because I have always enjoyed the commercials on television. Since having Aflac, I have been satisfied with friendly customer service representatives and quick updates within my policy.

1 year ago

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WastedTalent Binghamton, NY

At first, Aflac had no problems paying out when I went into the hospital for emergency surgery and miss a few weeks of work. A couple of years later, they refused to pay out after I had to have a knee operation. My job terminated me the day before my surgery (company was moving and I wasn't commuting 70 miles) and Aflac wouldn't pay me, even though I was paid up with them.

1 year ago

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Tina Brandon Norman Park, GA

AFLAC is a very good supplemental insurance to have and my premiums were very reasonable. The worst part was that I had the plan through my job and when I left my job, I lost the insurance.

1 year ago

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K.M. P. Charlotte, NC

Absolutely love this company. They supplement our accident coverage through our auto insurance help out with appointments aftercare from an accident where the person didn't have insurance.

2 years ago Edited September 22, 2021

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Tiffany I Gaithersburg, MD

Aflac is amazing at what they cover. My work offers Aflac and I elected for long term coverage. I haven’t needed to use it fortunately; however, a colleague had an accident, filed her claim, and was quickly paid

2 years ago

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Tabitha Pettiway Smithfield, NC

I love this because it give me a peace of mind when I am in the hospital and I don’t have to worry about my expenses

11 months ago

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Party0f7 Macomb, MI

Aflac is an affordable insurance with great customer service representatives. I feel confident with my insurance plan and coverage in the event of needing assistance.

1 year ago

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Ben Hayward, CA

I've had aflac for 25 years and the premium levels for everything they cover it's the best when it comes to claims fast response and never have let me down..

2 years ago

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Marc Tucson, AZ

The customer service and response times are great. I have not had to use my Aflac insurance thankfully, but I love knowing I have them if I ever need them.

2 years ago Edited September 14, 2021

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Shopman Herriman, UT

Having accident insurance brings our family a lot of peace of mind. The premiums are small. The big key is knowing what your policy actually covers.

1 year ago

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Paula Barber Melbourne, FL

We were offered Aflac as a supplemental insurance when I was working. I always added it. It was great for getting yearly exams and accidents.

1 year ago

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Ellie Giardino Tallahassee, FL

I love Aflac. Sometimes there are injuries that are not planned, but with Aflac you can always be prepared. I also love the commercials.

1 year ago

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Gabby A Norristown, PA

I have several different supplemental plans with AFLAC. They are reasonable in price and it is so easy to deal with a claim.

2 years ago

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moose72 Muncy, PA

Great customer service and great service it is a must have to help cover the bumps in life when you need the money to pay bills and can not work

2 years ago

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Phil Houston, TX

The service is perfect. They are dependable and fulfilled the contract fast. Nothing but good about this company and the service they offer

2 years ago Edited September 14, 2021

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Amberly Pack Salt Lake City, UT

I used Aflac Gap insurance when having my last two babies. The insurance made their births so much more affordable!

1 year ago

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Mike John Logan, UT

Sometimes it is great. Other times it is extremely confusing. I have heard about the all, but have not been able to process Andy thing through it yet

1 year ago

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Q Kelly Hallandale, FL

I was approached by one of their representatives the only problem that I have with this company is if you have already been diagnosed they will not sign you up you are not eligible for Aflac so what’s the point

1 year ago

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R. M Reseda, CA

I had it a few years ago. It was a nightmare that I got rid of! They charged me and when I needed them, they refused to pay for my hospitalization. Then I stopped it the following year but they kept charging me! Until I complained them to the Department of Insurance. I will never recommend it to anyone

1 year ago

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