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Quality Water Treatment

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4.6

Overall Score

Author: Kaitlyn Short

LAST UPDATED: April 5th, 2025

Having started as a small family-owned business, Quality Water Treatment has grown to be one of the largest online water treatment companies today, selling more than 49,000 systems nationwide. 

The company offers a variety of products and sells some of the top-name brands in the water softener industry, such as SoftPro Elite, Drop Water Systems, Fleck by Pentair, and Quantum Water Systems. 

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The Good

  • Free Water Score Report
  • Top Quality Water Treatment Products
  • Free Shipping on Orders $75+
  • 60-Day Return Policy
  • Financing Program
  • Website Resources

Free Water Score Report

By visiting Quality Water Treatment’s website, consumers can check the water quality in their neighborhood. The analysis is free and there are only a few questions, so it shouldn’t take you longer than five minutes to complete the questionnaire. Once you’ve answered all the questions, you’ll be asked to give your name, phone number, and email address. A report for your community’s water quality is generated and sent to your email, with ratings given in the A, B, C, or D format. 

The report will give you some recommendations on which water softeners will best improve your life and how they compare to the competition. You’ll even get a list of which contaminants were detected. 

The free water score report is genuinely helpful as it easily guides you to a water softener that will best suit your needs. 

Top Quality Water Treatment Products

Purchasing a water softener from Quality Water Treatment can make a huge difference in many aspects of your life. Not only can a new water softener make your tap water taste better, but it can reduce your monthly energy bills, give you softer hair and smoother skin, effectively clean your laundry, eliminate hard water spots on your dishes, and more. Plus, a new softener can protect you, your family, and your pets from unwanted contaminants in your water. In fact, a Reverse Osmosis water filtration system can remove up to 98 percent of the contaminants in your water.

Free Shipping on Orders $75+

All orders that are $75 or more receive free shipping unless you live in Alaska or Hawaii. 

Additionally, Quality Water Treatment works hard to get all products shipped out within 24 hours, but your shipment could be delayed up to four to seven business days.

60-Day Return Policy

Customers have 60 days to return their Quality Water Treatment product for any reason.

Financing Program

Quality Water Treatment has partnered with PayPal to offer consumers 0% interest financing for six months. 

Of course, you’ll need to apply for the program and be approved. Still, we appreciate Quality Water Treatment making it possible to finance its products and reduce the upfront costs for customers. 

Website Resources

Quality Water Treatment has a robust website. The information is extensive and helps consumers make informed decisions about which water softener they should purchase. 

In addition to the general information base provided on the website, Quality Water Treatment provides helpful resources for water safety and upkeep information. Consumers can even check out the water softener comparison chart that explains the different products and the different features. 

Additionally, Quality Water Treatment has a FAQ page that answers most questions regarding installation, pricing, products, and customer service options. The company also provides various starting guides and how-to guides to help consumers get started with their water softener needs.

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The Bad

  • Return Policy Stipulations
  • No Free Shipping to Alaska or Hawaii

Return Policy Stipulations

Quality Water Treatment allows customers to return products for any reason as long as they are within the 60-day time frame. This is a reasonably generous return period, but there are some things you’ll want to be aware of before making a purchase. 

Returns and exchanges will not be accepted after 60 days. All items are subject to a 25 percent restocking fee (shipping costs are non-refundable). Opened items or installed items cannot be returned. Both Berkey and Kangen products are not eligible for returns as the manufacturer warranties them. 

None of these conditions should be anything too surprising, but it is good to make note of these in case you are thinking about returning an item. 

No Free Shipping to Alaska or Hawaii

Unfortunately, there is no free shipping option for those living in Alaska or Hawaii. And if you’d like to purchase a Quality Water Treatment product, you’ll have to call the shipping team directly for a quote. 

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The Bottom Line

This once small, family-owned business has grown into a reliable and trustworthy water treatment company throughout the years. Having been around since the 1990s, Quality Water Treatment has a vast selection of water softeners and filters that will help you stay happy and healthy.

If you are unsure which water system you need, we suggest taking advantage of the free water score report and seeing which brand and model number Quality Water Treatment recommends. Just keep in mind that if you need to send back a product, there are some stipulations, and not everything is eligible for a return. 

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Star Rating

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3.7

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37 Reviews

Review Breakdown

5 grade

51%

4 grade

11%

3 grade

11%

2 grade

5%

1 grade

22%

Sentiment Criteria

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Quality

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Review Source

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David V. Benge Layton, UT

I researched what I wanted for months before my purchase. The product I wanted was kind of hidden from my searches, but an email inquiry led me to the desired product. And, after my installation, I had problems: but Jeremy patiently walked me through every step of the way, and even sent me the needed parts in advance. I now have a fantastic system and am very grateful I went with Quality Water Treatment.

2 years ago

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Kelly Marks

It seems works well and I'm pleased with it. I had the Softpro softener for about 5 month now and we had our friend help to install it. It took a couple of hours but only one trip to Lowes to make my existing plumbing fit. It was due though. I called the support line to talk about a programming question, and the girl answered and got me the info. I think they are good, and I referred them to my brother-in-law.

6 months ago

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Caleb Swanson Valparaiso, NE

One, the product has been as advertised and has performed flawlessly. Second, their customer service has been great. We also have a reverse osmosis system from QWT and their folks have always been helpful with identifying the right replacmeent filters, timing of filter changes, etc.

2 years ago

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Reply from Quality Water Treatment

Caleb,

We really appreciate your review! Thank you for taking the time out of your day. We’re ecstatic that you are enjoying your system and our service.

Have a wonderful day!

Jun. 23rd, 2022

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Rome Symar

Finally got it installed, but I blame my brother.. haha. We bought it a few month ago. It was easy and came in about a week. Since my brother is the one that offered to install it, he didn't get to it until 2 weeks ago. Anyways, it works great and we are happy.

6 months ago

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Dave Los Angeles, CA

If i could give 10 stars i would. Our water in Lake Havasu AZ is really hard with alot of chlorine. We have had this newly remodeled winter home for almost a year and the water was already starting to stain all appliances and a few leaky faucets. I searched locally amd all over the internet for the right solution. I ran across Qualitywatertreatment.com. They have a water quality program on their website that walked me through a few questions and a water quality report was generated with a few recommendations that were spot on for what i needed. Tbe process took me about 10 minutes. I picked the High efficiency softpro water softener and upflow carbon filter. My systems arrived within 7 days, seemed like forever because i was excited to get good water after a year of living with it, i was like a kid on Christmas eve lol. The systems showed up FedEx and where very well packed and protected. All the instructions were straight forward and easy to follow. Because my local Home Depot or Lowes did not have a airgap device for my drain because it is not code here i made my own by using a plastic floor drain and drilled a hole large enough for my water softner drainline to fit through it. The quick connect hoses i purchased from Qualitywatertreatment.com were a blessing, they made the installation very easy and fast. All i had to do is cut a few copper pipes, bought a few shark bight elbows and couplers, a drain line, hose clamp and a bag of salt. 2.5 hours later i was done. Water is excellent now, no more chlorine or hard water and the water taste great. If you are looking for very high quality experience and equipment at a affordable price Qualitywatertreatment.com is the place you want to buy from. I wish this review site had a option to add photos of my systems because they are nice looking.

1 year ago

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Wayne Zimmerman Thousand Oaks, CA

We had to replace our softener since it was 20+ years old and my daughter drove into the brine tank and cracked it. Got a new Softpro water softener and wow, it seems like it doesn’t use any salt. Very efficient. Mark was able to help me with a few questions on installation which was not as bad as I thought it would be. Overall, great service and love the new softener.

1 year ago

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Johnathan Harp Houston, TX

I purchased the Softpro Drop water softener from them. The installation and programming were simple with the help of their technical support. So far the system is working well. One of the reasons why I chose this system is I travel often for work and will be gone several days at a time so having access to an app to check my system as well as the leak detection etc makes me feel so much better when I'm away. 10 out of 10 recommend this system and this company

1 year ago

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Genet Zimmerman Irvine, CA

Checked another few companies and quality water had so much more value! Our sales person, Mark was able to research our water content and make some good recommendations that the other companies could not even match. We bought a Softpro filter and softener, .. so glad and very happy. Ordering and delivery was easy and as expected. Installation was made very easy. It was a bit of a job, but saved about $1000 from doing it ourselves. Just take your time. Highly recommend.

2 years ago

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Jonah D OR

I called Quality and we went through the hardness of my water, what I needed, and what size our home was. And they walked me through the system there. I was looking for something that had quality and price, and something that’s reliable. I was skeptical of buying something online and doing it myself because it has to be the right product and especially, not buying something locally. And Quality convinced me that they would all work out fine so, I gave them a shot. I bought the product and installed it myself. Installation was easy and the product worked. Jonah D

2 years ago

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Charles S. Waleska, GA

I highly recommend Quality Water Treatment. I had a couple of questions that their website didn’t answer and I needed interaction with the reps. They were great and they answered right away. I had chatted with someone online then I had to follow up and It was actually the same guy I spoke with previously which made it easy to jump right back in to our previous conversation. He was knowledgeable and helpful. Great service

2 years ago

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Amanda Los Angeles, CA

When I started researching water softeners, I came across the water softener from Quality Water Treatment. They were a modern pop kind of shop and that led me to them. They were an independent company versus somebody like Home Depot or Sears.I knew that going with a smaller company you’re going to get that better experience with them as far as customer support. Also, the cost of it was really competitive versus the other makes and models.

2 years ago Edited June 13, 2022

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Mark Zimmerman Thousand Oaks, CA

My neighbor recommended Quality Water. I was going to get a local company to install a new softener system but after working with Quality, it was an easy decision to choose a better SoftPro system. Also I was able to get the right size of 64,000. The local guy wanted me to get a 48000 system, but that would have been too small for my family. I got a better selection and a much better price for the SoftPro. The order took about 10 days to get shipped. They always texted and answered the phone to keep me updated. Very happy that my neighbor recommended the SoftPro system.

3 years ago

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Richard Bell Auburn, CA

I called Quality Water Treatment in need of help with treating my well water, i have very hard water and a decent amount of iron in my water as well as low P.H. We went over my well water report and they pointed me in the right direction with what equipment would or wouldn't be best for me and everything showed up in timely manner undamaged. My water is 10 times better then it was and they helped me all the way to the end of the install and with any question i have had since then.

7 years ago

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Craig Phillips OR

I have sold and installed hundreds of softeners and filters over the past 40 years and the Softpro water softener is by far the easiest to install and the quality of the system is the best i have ever had the pleasure of working with,

2 years ago Edited August 9, 2022

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Van m. Auburn, CA

My current system wasn't working and my cousin gave a good recommendation for Quality Water Treatment. I ordered the stuff online and talked to one of their reps in the office. Their rep was knowledgeable. I got a water softener from them and everything's working. So far, so good.

2 years ago

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Fairvu1 Westlake Village, CA

We got pretty hard water up here so I ordered a water softener from Quality Water Treatment online. Their reps were good and the website was pretty easy to get through. I bought one from them before and I thought it was time to upgrade. I installed the old system, but the new one is still downstairs and I haven't put it in yet.

2 years ago

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Paul Mink Vincent, AL

The product, installation instructions and the individuals were excellent in the way they performed

2 years ago

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Vivian K OR

Quality Water Treatment was prompt with my order and it came out super fast. It came in a couple of days which I did not expect. I wil order from them again. Thank you Vivian K

2 years ago

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Jon Ventura, CA

Simple installation no problems with operation

2 years ago

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