Quality Water Treatment
3.7
4.6
Overall Score
Author: Kaitlyn Short
Having started as a small family-owned business, Quality Water Treatment has grown to be one of the largest online water treatment companies today, selling more than 49,000 systems nationwide.
The company offers a variety of products and sells some of the top-name brands in the water softener industry, such as SoftPro Elite, Drop Water Systems, Fleck by Pentair, and Quantum Water Systems.
Top Ranked Companies
The Good
- Free Water Score Report
- Top Quality Water Treatment Products
- Free Shipping on Orders $75+
- 60-Day Return Policy
- Financing Program
- Website Resources
Free Water Score Report
By visiting Quality Water Treatment’s website, consumers can check the water quality in their neighborhood. The analysis is free and there are only a few questions, so it shouldn’t take you longer than five minutes to complete the questionnaire. Once you’ve answered all the questions, you’ll be asked to give your name, phone number, and email address. A report for your community’s water quality is generated and sent to your email, with ratings given in the A, B, C, or D format.
The report will give you some recommendations on which water softeners will best improve your life and how they compare to the competition. You’ll even get a list of which contaminants were detected.
The free water score report is genuinely helpful as it easily guides you to a water softener that will best suit your needs.
Top Quality Water Treatment Products
Purchasing a water softener from Quality Water Treatment can make a huge difference in many aspects of your life. Not only can a new water softener make your tap water taste better, but it can reduce your monthly energy bills, give you softer hair and smoother skin, effectively clean your laundry, eliminate hard water spots on your dishes, and more. Plus, a new softener can protect you, your family, and your pets from unwanted contaminants in your water. In fact, a Reverse Osmosis water filtration system can remove up to 98 percent of the contaminants in your water.
Free Shipping on Orders $75+
All orders that are $75 or more receive free shipping unless you live in Alaska or Hawaii.
Additionally, Quality Water Treatment works hard to get all products shipped out within 24 hours, but your shipment could be delayed up to four to seven business days.
60-Day Return Policy
Customers have 60 days to return their Quality Water Treatment product for any reason.
Financing Program
Quality Water Treatment has partnered with PayPal to offer consumers 0% interest financing for six months.
Of course, you’ll need to apply for the program and be approved. Still, we appreciate Quality Water Treatment making it possible to finance its products and reduce the upfront costs for customers.
Website Resources
Quality Water Treatment has a robust website. The information is extensive and helps consumers make informed decisions about which water softener they should purchase.
In addition to the general information base provided on the website, Quality Water Treatment provides helpful resources for water safety and upkeep information. Consumers can even check out the water softener comparison chart that explains the different products and the different features.
Additionally, Quality Water Treatment has a FAQ page that answers most questions regarding installation, pricing, products, and customer service options. The company also provides various starting guides and how-to guides to help consumers get started with their water softener needs.
The Bad
- Return Policy Stipulations
- No Free Shipping to Alaska or Hawaii
Return Policy Stipulations
Quality Water Treatment allows customers to return products for any reason as long as they are within the 60-day time frame. This is a reasonably generous return period, but there are some things you’ll want to be aware of before making a purchase.
Returns and exchanges will not be accepted after 60 days. All items are subject to a 25 percent restocking fee (shipping costs are non-refundable). Opened items or installed items cannot be returned. Both Berkey and Kangen products are not eligible for returns as the manufacturer warranties them.
None of these conditions should be anything too surprising, but it is good to make note of these in case you are thinking about returning an item.
No Free Shipping to Alaska or Hawaii
Unfortunately, there is no free shipping option for those living in Alaska or Hawaii. And if you’d like to purchase a Quality Water Treatment product, you’ll have to call the shipping team directly for a quote.
The Bottom Line
This once small, family-owned business has grown into a reliable and trustworthy water treatment company throughout the years. Having been around since the 1990s, Quality Water Treatment has a vast selection of water softeners and filters that will help you stay happy and healthy.
If you are unsure which water system you need, we suggest taking advantage of the free water score report and seeing which brand and model number Quality Water Treatment recommends. Just keep in mind that if you need to send back a product, there are some stipulations, and not everything is eligible for a return.
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Review Source
Mike Dalla Gustine, CA
2 years ago
Steve Havnaer Salisbury, NC
1 year ago
Charlie McClure Rochester, MI
2 years ago Edited August 24, 2022
Glenn Kocurek
1 year ago Edited September 21, 2023
Reply from Quality Water Treatment
As you have not responded to my email response to you I will respond here as well. Per my email, unfortunately the customer service agent you were working with had some complications with her email (she was locked out and we were having troubles getting her back in) therefore she was unable to respond to the emails you sent for 24 hours. As soon as she was back in her email she checked for an update and sent you tracking as soon as we had it. You contacted us Monday 9/18. The CS agent immediately reached out to the warehouse to get you these parts. It takes our warehouse anywhere for 24 to 72 hours depending on which warehouse and the parts needing to be shipped out. The parts were overnighted/shipped on 9/20 and delivered to you midday 9/21. This equates to about 3 days in total from time of contact to time of delivery. While I do understand your frustration that you did not receive a response to your emails for 24 hours it was a technical difficulty and not our customer service representative herself. From what I see our CS agent did follow protocol and did what she could to make sure you got your parts ASAP outside of her email being down. We apologize that parts were missing and you had to reschedule the plumber to come back and for the delay in response.
Sep. 22nd, 2023
