Quality Water Treatment
3.7
4.7
Overall Score
Author: Kaitlyn Short
Having started as a small family-owned business, Quality Water Treatment has grown to be one of the largest online water treatment companies today, selling more than 49,000 systems nationwide.
The company offers a variety of products and sells some of the top-name brands in the water softener industry, such as SoftPro Elite, Drop Water Systems, Fleck by Pentair, and Quantum Water Systems.
Top Ranked Companies
The Good
- Free Water Score Report
- Top Quality Water Treatment Products
- Free Shipping on Orders $75+
- 60-Day Return Policy
- Financing Program
- Website Resources
Free Water Score Report
By visiting Quality Water Treatment’s website, consumers can check the water quality in their neighborhood. The analysis is free and there are only a few questions, so it shouldn’t take you longer than five minutes to complete the questionnaire. Once you’ve answered all the questions, you’ll be asked to give your name, phone number, and email address. A report for your community’s water quality is generated and sent to your email, with ratings given in the A, B, C, or D format.
The report will give you some recommendations on which water softeners will best improve your life and how they compare to the competition. You’ll even get a list of which contaminants were detected.
The free water score report is genuinely helpful as it easily guides you to a water softener that will best suit your needs.
Top Quality Water Treatment Products
Purchasing a water softener from Quality Water Treatment can make a huge difference in many aspects of your life. Not only can a new water softener make your tap water taste better, but it can reduce your monthly energy bills, give you softer hair and smoother skin, effectively clean your laundry, eliminate hard water spots on your dishes, and more. Plus, a new softener can protect you, your family, and your pets from unwanted contaminants in your water. In fact, a Reverse Osmosis water filtration system can remove up to 98 percent of the contaminants in your water.
Free Shipping on Orders $75+
All orders that are $75 or more receive free shipping unless you live in Alaska or Hawaii.
Additionally, Quality Water Treatment works hard to get all products shipped out within 24 hours, but your shipment could be delayed up to four to seven business days.
60-Day Return Policy
Customers have 60 days to return their Quality Water Treatment product for any reason.
Financing Program
Quality Water Treatment has partnered with PayPal to offer consumers 0% interest financing for six months.
Of course, you’ll need to apply for the program and be approved. Still, we appreciate Quality Water Treatment making it possible to finance its products and reduce the upfront costs for customers.
Website Resources
Quality Water Treatment has a robust website. The information is extensive and helps consumers make informed decisions about which water softener they should purchase.
In addition to the general information base provided on the website, Quality Water Treatment provides helpful resources for water safety and upkeep information. Consumers can even check out the water softener comparison chart that explains the different products and the different features.
Additionally, Quality Water Treatment has a FAQ page that answers most questions regarding installation, pricing, products, and customer service options. The company also provides various starting guides and how-to guides to help consumers get started with their water softener needs.
The Bad
- Return Policy Stipulations
- No Free Shipping to Alaska or Hawaii
Return Policy Stipulations
Quality Water Treatment allows customers to return products for any reason as long as they are within the 60-day time frame. This is a reasonably generous return period, but there are some things you’ll want to be aware of before making a purchase.
Returns and exchanges will not be accepted after 60 days. All items are subject to a 25 percent restocking fee (shipping costs are non-refundable). Opened items or installed items cannot be returned. Both Berkey and Kangen products are not eligible for returns as the manufacturer warranties them.
None of these conditions should be anything too surprising, but it is good to make note of these in case you are thinking about returning an item.
No Free Shipping to Alaska or Hawaii
Unfortunately, there is no free shipping option for those living in Alaska or Hawaii. And if you’d like to purchase a Quality Water Treatment product, you’ll have to call the shipping team directly for a quote.
The Bottom Line
This once small, family-owned business has grown into a reliable and trustworthy water treatment company throughout the years. Having been around since the 1990s, Quality Water Treatment has a vast selection of water softeners and filters that will help you stay happy and healthy.
If you are unsure which water system you need, we suggest taking advantage of the free water score report and seeing which brand and model number Quality Water Treatment recommends. Just keep in mind that if you need to send back a product, there are some stipulations, and not everything is eligible for a return.
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Kelly Marks
3 months ago
Rome Symar
3 months ago
Verified Customer
Review Source
David V. Benge Layton, UT
2 years ago
Verified Customer
Review Source
Caleb Swanson Valparaiso, NE
2 years ago
Reply from Quality Water Treatment
We really appreciate your review! Thank you for taking the time out of your day. We’re ecstatic that you are enjoying your system and our service.
Have a wonderful day!
Jun. 23rd, 2022
Verified Customer
Review Source
Kirby Nanna Orrville, OH
2 years ago
Reply from Quality Water Treatment
Thank you so much for your review! We are so happy to hear you’ve ultimately been happy with your system.
We have a fantastic tech support team that would be happy to troubleshoot this issue with you. Please call us at 866-278-4130 or email to help@qualitywatertreatment.com
Jun. 23rd, 2022
Verified Customer
Review Source
Mike Dalla Gustine, CA
2 years ago
Wayne Zimmerman Thousand Oaks, CA
9 months ago
Johnathan Harp Houston, TX
9 months ago
Dave Los Angeles, CA
1 year ago
Genet Zimmerman Irvine, CA
1 year ago
Jonah D OR
2 years ago
Charles S. Waleska, GA
2 years ago
Amanda Los Angeles, CA
2 years ago Edited June 13, 2022
Mark Zimmerman Thousand Oaks, CA
2 years ago
Richard Bell Auburn, CA
6 years ago
Vic J
9 months ago
Reply from Quality Water Treatment
Our business model is and has been geared toward the DIY homeowner that wants to get a top of the line system at a more affordable cost and install themselves. HOWEVER we do also have a lot of homeowners that opt to hire a plumber or handyman to install which works just the same. In general, we sell high quality, warrantied equipment directly to homeowners. This allows our customers access to get professional grade equipment along with our technical support.
Although all equipment is tested before leaving the warehouse we still HIGHLY recommend checking all the boxes and testing the electronics of the equipment before proceeding with installation, especially if you've hired a plumber. As you know, we have already been addressing your specific issue regarding your faulty valve and the plumber’s installation and are very active to help get this resolved asap. We sent you a brand new replacement valve which we've asked that you plug in and test prior to scheduling the valve replacement with the plumber. Please do so and get back to us so we can proceed in assisting you with the rest of your concern (the plumbers fees to return).
We understand your concern and frustration, and we definitely want to make you happy.
Mar. 5th, 2024
Steve Havnaer Salisbury, NC
1 year ago
Craig Phillips OR
2 years ago Edited August 9, 2022
Van m. Auburn, CA
2 years ago
Fairvu1 Westlake Village, CA
2 years ago
Charlie McClure Rochester, MI
2 years ago Edited August 24, 2022
Verified Customer
Review Source
Paul Mink Vincent, AL
2 years ago
Glenn Kocurek
1 year ago Edited September 21, 2023
Reply from Quality Water Treatment
As you have not responded to my email response to you I will respond here as well. Per my email, unfortunately the customer service agent you were working with had some complications with her email (she was locked out and we were having troubles getting her back in) therefore she was unable to respond to the emails you sent for 24 hours. As soon as she was back in her email she checked for an update and sent you tracking as soon as we had it. You contacted us Monday 9/18. The CS agent immediately reached out to the warehouse to get you these parts. It takes our warehouse anywhere for 24 to 72 hours depending on which warehouse and the parts needing to be shipped out. The parts were overnighted/shipped on 9/20 and delivered to you midday 9/21. This equates to about 3 days in total from time of contact to time of delivery. While I do understand your frustration that you did not receive a response to your emails for 24 hours it was a technical difficulty and not our customer service representative herself. From what I see our CS agent did follow protocol and did what she could to make sure you got your parts ASAP outside of her email being down. We apologize that parts were missing and you had to reschedule the plumber to come back and for the delay in response.
Sep. 22nd, 2023
Vivian K OR
2 years ago
Tom Ventura, CA
9 months ago
Reply from Quality Water Treatment
Yes, we were in Nevada however we moved our business to South Dakota in 2014. We don't have control over other resources that are not associated with us updating the data in their data base. We are a family owned and operated company that has been in business since 1990, definitely not a scam company. As far as one of our customer service agents go, yes, she is in the Phillipines. It is very common practive for a higher percentage of companies to hire outside of the USA especially since covid. If you have issues speaking to one of our very well trained agents that are not in the USA then please let us know and we will have you only communicate with a management team member based in the USA. Our tech and sales manager has already attempted to reach out to you but please provide an order number so I can verify that he is reaching out to the correct customer and we can get you taken care of.
Mar. 8th, 2024
Werner Chicago, IL
2 years ago
Reply from Quality Water Treatment
Sep. 30th, 2022
David Fitting Bentonville, AR
2 years ago
Reply from Quality Water Treatment
Mar. 16th, 2022
Dorian Williamson Springville, UT
2 years ago
Reply from Quality Water Treatment
While we certainly respect your opinion of your experience you seem to leave quite a few things out of your reviews.
1. You fail to mention that you came to the QWT site to purchase free hoses that clearly state on the product page that they are only free at the time of purchase on qualifying systems. Absolutely nowhere has it ever said free just pay to ship.
2. You fail to mention you tried to get the free hoses over 6 months after your original purchase of the unit from another website.
3. The website you purchased from is the Brand website and does not offer any add on's or free options.
4. You also failed to note that the price difference you actually saw was QWT's prices being lower than the site you purchased from. Nothing to do with QWT lowering our prices after we said we were raising them. We did in fact, raise them.
5. Your order confirmation would have come from and shown softprowatersystems as who you purchased from.
We also have a system that logs all calls, texts, and emails to your customer profile - I've found no calls or texts from you aside from two initial calls where you spoke with a customer service agent.
I did apologize in my direct email to you that our customer service team failed to credit you the shipping on the item and we've now credited it. However, if we contact every single person that tries to order the free hoses without purchasing a qualifying system at the same time we would be tied up all day simply doing that and we have support on actual systems to attend to which is why we have the notice on the product page that they are only available at time of purchase of qualify systems. Also why our standard policy is to immediately cancel and refund orders on hoses where there is no recent existing order that has not yet shipped. I understand our customer service team failed to follow this policy and this has been discussed with them and will not happen again.
We are glad you are happy with your softpro water softener. They are wonderful systems
Mar. 16th, 2022
Larry Mulligan Gilbert, AZ
3 years ago
Verified Customer
Review Source
Thomas Andrew Dubauskas Wimauma, FL
2 years ago
Reply from Quality Water Treatment
Sep. 22nd, 2023
mitchell swerbilow San Diego, CA
1 year ago
Reply from Quality Water Treatment
We are sorry that you feel that we did not give you satisfactory service, we work had to give the best customer service in our industry and that is why we have been in business for over 33 years.
I want to bring a few things to light here though.
1) We have recorded calls and emails back and forth with you so your claim of us not contacting you is false.
2) It has been proven and established that the odor you are getting from one faucet in a small bathroom and none of the others in the house that ALL run through the same Carbon filter is not caused by the carbon filter " if it was then all the faucets in the home would have that odor. "It's established that when you bypass the carbon filter all you can smell is chlorine meaning the carbon filter works when in service".
We have established that the odor is an airborne bacteria, a venting problem or a drain issue at that location which can cause odors to come and go, you claim the odor is there when water sits in lines for a while but after running water for less than a minute odor goes away and again is only that one faucet "hence it's not a Carbon filter issue."
Again, we are sorry you are unhappy, but the issue is not the carbon filter and we have spoken to you several times, for all the above reasons and troubleshooting that has been done. We have advised you to look into controlling airborne bacteria in that room, sterilizing the drain systems, checking the venting several times.
Mar. 5th, 2024
CHEYANA UNGEMACH Littleton, CO
2 years ago
Verified Customer
Review Source
Jon Ventura, CA
2 years ago
Verified Customer
Review Source
Fred Swanson Charlotte, MI
2 years ago
Review Source
Maya My McDonough, GA
1 year ago
Review Source
Jamaal Taylor Ypsilanti, MI
2 years ago
