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Quality Water Treatment

Quality Water Treatment

Name: Quality Water Treatment
Rating: 3.7

3.7

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36 User Reviews

4.7

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3.7

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36 User Reviews

4.7

Overall Score

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Company Details

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Time in Business

34 Years

Company Headquarters

514 Americas Way, Suite 9104 Box Elder, SD 57719

Number of Reviews 36

info Source of Information

LAST UPDATED: September 24th, 2024

Having started as a small family-owned business, Quality Water Treatment has grown to be one of the largest online water treatment companies today, selling more than 49,000 systems nationwide.

The company offers a variety of products and sells some of the top-name brands in the water softener industry, such as SoftPro Elite, Drop Water Systems, Fleck by Pentair, and Quantum Water Systems.

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The Good

Free Water Score Report
Top Quality Water Treatment Products
Free Shipping on Orders $75+
60-Day Return Policy
Financing Program
Website Resources

Free Water Score Report

By visiting Quality Water Treatment’s website, consumers can check the water quality in their neighborhood. The analysis is free and there are only a few questions, so it shouldn’t take you longer than five minutes to complete the questionnaire. Once you’ve answered all the questions, you’ll be asked to give your name, phone number, and email address. A report for your community’s water quality is generated and sent to your email, with ratings given in the A, B, C, or D format.

The report will give you some recommendations on which water softeners will best improve your life and how they compare to the competition. You’ll even get a list of which contaminants were detected.

The free water score report is genuinely helpful as it easily guides you to a water softener that will best suit your needs.

Top Quality Water Treatment Products

Purchasing a water softener from Quality Water Treatment can make a huge difference in many aspects of your life. Not only can a new water softener make your tap water taste better, but it can reduce your monthly energy bills, give you softer hair and smoother skin, effectively clean your laundry, eliminate hard water spots on your dishes, and more. Plus, a new softener can protect you, your family, and your pets from unwanted contaminants in your water. In fact, a Reverse Osmosis water filtration system can remove up to 98 percent of the contaminants in your water.

Free Shipping on Orders $75+

All orders that are $75 or more receive free shipping unless you live in Alaska or Hawaii.

Additionally, Quality Water Treatment works hard to get all products shipped out within 24 hours, but your shipment could be delayed up to four to seven business days.

60-Day Return Policy

Customers have 60 days to return their Quality Water Treatment product for any reason.

Financing Program

Quality Water Treatment has partnered with PayPal to offer consumers 0% interest financing for six months.

Of course, you’ll need to apply for the program and be approved. Still, we appreciate Quality Water Treatment making it possible to finance its products and reduce the upfront costs for customers.

Website Resources

Quality Water Treatment has a robust website. The information is extensive and helps consumers make informed decisions about which water softener they should purchase.

In addition to the general information base provided on the website, Quality Water Treatment provides helpful resources for water safety and upkeep information. Consumers can even check out the water softener comparison chart that explains the different products and the different features.

Additionally, Quality Water Treatment has a FAQ page that answers most questions regarding installation, pricing, products, and customer service options. The company also provides various starting guides and how-to guides to help consumers get started with their water softener needs.

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The Bad

Return Policy Stipulations
No Free Shipping to Alaska or Hawaii

Return Policy Stipulations

Quality Water Treatment allows customers to return products for any reason as long as they are within the 60-day time frame. This is a reasonably generous return period, but there are some things you’ll want to be aware of before making a purchase.

Returns and exchanges will not be accepted after 60 days. All items are subject to a 25 percent restocking fee (shipping costs are non-refundable). Opened items or installed items cannot be returned. Both Berkey and Kangen products are not eligible for returns as the manufacturer warranties them.

None of these conditions should be anything too surprising, but it is good to make note of these in case you are thinking about returning an item.

No Free Shipping to Alaska or Hawaii

Unfortunately, there is no free shipping option for those living in Alaska or Hawaii. And if you’d like to purchase a Quality Water Treatment product, you’ll have to call the shipping team directly for a quote.

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The Bottom Line

This once small, family-owned business has grown into a reliable and trustworthy water treatment company throughout the years. Having been around since the 1990s, Quality Water Treatment has a vast selection of water softeners and filters that will help you stay happy and healthy.

If you are unsure which water system you need, we suggest taking advantage of the free water score report and seeing which brand and model number Quality Water Treatment recommends. Just keep in mind that if you need to send back a product, there are some stipulations, and not everything is eligible for a return.

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User Reviews

Star Rating

3.7

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36 Reviews

Review Breakdown

5 grade

53%

4 grade

11%

3 grade

11%

2 grade

1 grade

19%

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Rome Symar

Finally got it installed, but I blame my brother.. haha. We bought it a few month ago. It was easy and came in about a week. Since my brother is the one that offered to install it, he didn't get to it until 2 weeks ago. Anyways, it works great and we are happy.

1 month ago

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Kelly Marks

It seems works well and I'm pleased with it. I had the Softpro softener for about 5 month now and we had our friend help to install it. It took a couple of hours but only one trip to Lowes to make my existing plumbing fit. It was due though. I called the support line to talk about a programming question, and the girl answered and got me the info. I think they are good, and I referred them to my brother-in-law.

2 months ago

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Verified Customer

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David V. Benge Layton, UT

I researched what I wanted for months before my purchase. The product I wanted was kind of hidden from my searches, but an email inquiry led me to the desired product. And, after my installation, I had problems: but Jeremy patiently walked me through every step of the way, and even sent me the needed parts in advance. I now have a fantastic system and am very grateful I went with Quality Water Treatment.

2 years ago

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Wayne Zimmerman Thousand Oaks, CA

We had to replace our softener since it was 20+ years old and my daughter drove into the brine tank and cracked it. Got a new Softpro water softener and wow, it seems like it doesn’t use any salt. Very efficient. Mark was able to help me with a few questions on installation which was not as bad as I thought it would be. Overall, great service and love the new softener.

8 months ago

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Johnathan Harp Houston, TX

I purchased the Softpro Drop water softener from them. The installation and programming were simple with the help of their technical support. So far the system is working well. One of the reasons why I chose this system is I travel often for work and will be gone several days at a time so having access to an app to check my system as well as the leak detection etc makes me feel so much better when I'm away. 10 out of 10 recommend this system and this company

8 months ago

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Verified Customer

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Caleb Swanson Valparaiso, NE

One, the product has been as advertised and has performed flawlessly. Second, their customer service has been great. We also have a reverse osmosis system from QWT and their folks have always been helpful with identifying the right replacmeent filters, timing of filter changes, etc.

2 years ago

Reply from Quality Water Treatment

Caleb,

We really appreciate your review! Thank you for taking the time out of your day. We’re ecstatic that you are enjoying your system and our service.

Have a wonderful day!

Jun. 23rd, 2022

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Verified Customer

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Kirby Nanna Orrville, OH

I've had this # 89 DF treatment system since 1-13-2021, easy set up but the programming was set up to use at 1660 gallons, this puts us at a 2 Regeneration ", which i think is too long. I tried to reset for a shorter time but the program will not change. My old system regenerated every 7 to 10 days and i had great water for 20 years , I'm now having a slight oder and taste problem.

2 years ago

Reply from Quality Water Treatment

Hi Kirby

Thank you so much for your review! We are so happy to hear you’ve ultimately been happy with your system.
We have a fantastic tech support team that would be happy to troubleshoot this issue with you. Please call us at 866-278-4130 or email to help@qualitywatertreatment.com

Jun. 23rd, 2022

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Verified Customer

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Mike Dalla Gustine, CA

Had problems with the main filter bipass valve leaking shortly after install.approximately 4-6 months. I couldn't seem to get any positive help so I was forced to shut down the pre filter. I made several attempts through emails to remedy a solution but months 3-8 went on with running only soft water with out the filter.I finally decided to order a flex bi pass valve on line and doing the repairs on my own.the defect valve the QWT sent has been replaced and so far my unit is back in full service. It's too bad I had to go to such extreme's and figure out what to do and go with out for so long over a 34.00 part .

2 years ago

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Dave Los Angeles, CA

If i could give 10 stars i would. Our water in Lake Havasu AZ is really hard with alot of chlorine. We have had this newly remodeled winter home for almost a year and the water was already starting to stain all appliances and a few leaky faucets. I searched locally amd all over the internet for the right solution. I ran across Qualitywatertreatment.com. They have a water quality program on their website that walked me through a few questions and a water quality report was generated with a few recommendations that were spot on for what i needed. Tbe process took me about 10 minutes. I picked the High efficiency softpro water softener and upflow carbon filter. My systems arrived within 7 days, seemed like forever because i was excited to get good water after a year of living with it, i was like a kid on Christmas eve lol. The systems showed up FedEx and where very well packed and protected. All the instructions were straight forward and easy to follow. Because my local Home Depot or Lowes did not have a airgap device for my drain because it is not code here i made my own by using a plastic floor drain and drilled a hole large enough for my water softner drainline to fit through it. The quick connect hoses i purchased from Qualitywatertreatment.com were a blessing, they made the installation very easy and fast. All i had to do is cut a few copper pipes, bought a few shark bight elbows and couplers, a drain line, hose clamp and a bag of salt. 2.5 hours later i was done. Water is excellent now, no more chlorine or hard water and the water taste great. If you are looking for very high quality experience and equipment at a affordable price Qualitywatertreatment.com is the place you want to buy from. I wish this review site had a option to add photos of my systems because they are nice looking.

1 year ago

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Vic J

It's a horrible business model. Extremely bad for the consumers. I have purchased a brand new system, and tried installing it using a good plumber. It's been a nightmare since then. Right from the day of installation the system is not powering up. This company has no plumbers, they send you parts and expect you to replace them at your own cost. So after spending 1500$ their so called "State of the art" system and roughly the same in plumbing, the system is still not working. The plumber says it's not their problem. The company says it's not their problem. As a consumer you are better off hiring a local company and get a working product on day 1, with good customer service for the same price and 0 hassles.

8 months ago

Reply from Quality Water Treatment

Hello,

Our business model is and has been geared toward the DIY homeowner that wants to get a top of the line system at a more affordable cost and install themselves. HOWEVER we do also have a lot of homeowners that opt to hire a plumber or handyman to install which works just the same. In general, we sell high quality, warrantied equipment directly to homeowners. This allows our customers access to get professional grade equipment along with our technical support.

Although all equipment is tested before leaving the warehouse we still HIGHLY recommend checking all the boxes and testing the electronics of the equipment before proceeding with installation, especially if you've hired a plumber. As you know, we have already been addressing your specific issue regarding your faulty valve and the plumber’s installation and are very active to help get this resolved asap. We sent you a brand new replacement valve which we've asked that you plug in and test prior to scheduling the valve replacement with the plumber. Please do so and get back to us so we can proceed in assisting you with the rest of your concern (the plumbers fees to return).

We understand your concern and frustration, and we definitely want to make you happy.

Mar. 5th, 2024

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Genet Zimmerman Irvine, CA

Checked another few companies and quality water had so much more value! Our sales person, Mark was able to research our water content and make some good recommendations that the other companies could not even match. We bought a Softpro filter and softener, .. so glad and very happy. Ordering and delivery was easy and as expected. Installation was made very easy. It was a bit of a job, but saved about $1000 from doing it ourselves. Just take your time. Highly recommend.

1 year ago

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Jonah D OR

I called Quality and we went through the hardness of my water, what I needed, and what size our home was. And they walked me through the system there. I was looking for something that had quality and price, and something that’s reliable. I was skeptical of buying something online and doing it myself because it has to be the right product and especially, not buying something locally. And Quality convinced me that they would all work out fine so, I gave them a shot. I bought the product and installed it myself. Installation was easy and the product worked. Jonah D

2 years ago

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Charles S. Waleska, GA

I highly recommend Quality Water Treatment. I had a couple of questions that their website didn’t answer and I needed interaction with the reps. They were great and they answered right away. I had chatted with someone online then I had to follow up and It was actually the same guy I spoke with previously which made it easy to jump right back in to our previous conversation. He was knowledgeable and helpful. Great service

2 years ago

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Amanda Los Angeles, CA

When I started researching water softeners, I came across the water softener from Quality Water Treatment. They were a modern pop kind of shop and that led me to them. They were an independent company versus somebody like Home Depot or Sears.I knew that going with a smaller company you’re going to get that better experience with them as far as customer support. Also, the cost of it was really competitive versus the other makes and models.

2 years ago Edited June 13, 2022

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Mark Zimmerman Thousand Oaks, CA

My neighbor recommended Quality Water. I was going to get a local company to install a new softener system but after working with Quality, it was an easy decision to choose a better SoftPro system. Also I was able to get the right size of 64,000. The local guy wanted me to get a 48000 system, but that would have been too small for my family. I got a better selection and a much better price for the SoftPro. The order took about 10 days to get shipped. They always texted and answered the phone to keep me updated. Very happy that my neighbor recommended the SoftPro system.

2 years ago

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Richard Bell Auburn, CA

I called Quality Water Treatment in need of help with treating my well water, i have very hard water and a decent amount of iron in my water as well as low P.H. We went over my well water report and they pointed me in the right direction with what equipment would or wouldn't be best for me and everything showed up in timely manner undamaged. My water is 10 times better then it was and they helped me all the way to the end of the install and with any question i have had since then.

6 years ago

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Steve Havnaer Salisbury, NC

If you are considering a water system or components for a system, please be aware of the following: QUALITY WATER TREATMENT advertises quality water treatment systems and service. I purchased a 32,000 grain SoftPro system and a spin-down pre-filter from QWT. Purchasing and after-the-sale information on on shipping were great. However, the spin-down filter was not available in their warehouse and I waited nearly a month before requesting that the filter order be cancelled. QWT has been very slow in responding to my request(s) regarding the cancellation and I have yet to receive a refund ($95.00) to my credit card. My advice to anyone considering merchandise from this company is to beware! If the purchase can be completed when ordered, you will enjoy your exposure to QWT. Otherwise, you will be in for a lot of slow service and aggravation. Steve - Salisbury, NC

1 year ago

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Craig Phillips OR

I have sold and installed hundreds of softeners and filters over the past 40 years and the Softpro water softener is by far the easiest to install and the quality of the system is the best i have ever had the pleasure of working with,

2 years ago Edited August 9, 2022

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Van m. Auburn, CA

My current system wasn't working and my cousin gave a good recommendation for Quality Water Treatment. I ordered the stuff online and talked to one of their reps in the office. Their rep was knowledgeable. I got a water softener from them and everything's working. So far, so good.

2 years ago

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Fairvu1 Westlake Village, CA

We got pretty hard water up here so I ordered a water softener from Quality Water Treatment online. Their reps were good and the website was pretty easy to get through. I bought one from them before and I thought it was time to upgrade. I installed the old system, but the new one is still downstairs and I haven't put it in yet.

2 years ago

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Charlie McClure Rochester, MI

Terrible experience, DO NOT order from QWT. Website claims 5-7 days for shipment and 100% satisfaction guaranteed. I ordered the SoftPro Iron Master Water Filtration System on April 29th. It is now May 18th and I still have not received my order, let alone a confirmed shipment date. Tried to contact them multiple times (don't bother trying to call QWT, their service or sales department never answers nor returns phone calls). I sent several emails and only received simple responses saying the warehouse is backed up, that they are working hard to get the system shipped, and will send an update with tracking confirmation (never received and the order status function on the website is never updated). I tried to cancel order as well, because I am now behind schedule with my project. They offered no response! Avoid this company! There are other companies out there that offer similar water treatment products, but with much better sales and technical support! UPDATE: I eventually received my order from QWT through the assistance of Jeremy, who was very helpful in getting the order assembled and shipped out. I easily installed the system myself after requesting the user manual, which was not provided in the shipment. After 3 months, I am very happy with the system. Iron and the bad odors are gone from my well water!

2 years ago Edited August 24, 2022

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Tom Ventura, CA

I can give below zero stars reviews if I can . This company is a fraud originally based in Las Vegas now showing they are in Dakota. We purchased a unit for 2600 $ and it came broken and I have already spent more than 1600 $ on plumbers that install these kind of systems but the company is neither willing to give refund nor exchange the unit. The customer service is in phillipines by someone named Rhea who have a American phone number will talk sweet with you but will not solve the problem.

8 months ago

Reply from Quality Water Treatment

Hello,

Yes, we were in Nevada however we moved our business to South Dakota in 2014. We don't have control over other resources that are not associated with us updating the data in their data base. We are a family owned and operated company that has been in business since 1990, definitely not a scam company. As far as one of our customer service agents go, yes, she is in the Phillipines. It is very common practive for a higher percentage of companies to hire outside of the USA especially since covid. If you have issues speaking to one of our very well trained agents that are not in the USA then please let us know and we will have you only communicate with a management team member based in the USA. Our tech and sales manager has already attempted to reach out to you but please provide an order number so I can verify that he is reaching out to the correct customer and we can get you taken care of.

Mar. 8th, 2024

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Verified Customer

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Paul Mink Vincent, AL

The product, installation instructions and the individuals were excellent in the way they performed

2 years ago

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Glenn Kocurek

I would look for other options if I needed equipment. I ordered from QWT and parts were missing. This was discovered when the plumber I hired tried to begin the installation. That was 4 days ago. I have spoken to and emailed with the Manila based customer service rep several times. I still have no idea when or if the parts have been/will be sent to me. This is not the same company it was 10 years ago I can tell you that.

1 year ago Edited September 21, 2023

Reply from Quality Water Treatment

Hello, Glenn

As you have not responded to my email response to you I will respond here as well. Per my email, unfortunately the customer service agent you were working with had some complications with her email (she was locked out and we were having troubles getting her back in) therefore she was unable to respond to the emails you sent for 24 hours. As soon as she was back in her email she checked for an update and sent you tracking as soon as we had it. You contacted us Monday 9/18. The CS agent immediately reached out to the warehouse to get you these parts. It takes our warehouse anywhere for 24 to 72 hours depending on which warehouse and the parts needing to be shipped out. The parts were overnighted/shipped on 9/20 and delivered to you midday 9/21. This equates to about 3 days in total from time of contact to time of delivery. While I do understand your frustration that you did not receive a response to your emails for 24 hours it was a technical difficulty and not our customer service representative herself. From what I see our CS agent did follow protocol and did what she could to make sure you got your parts ASAP outside of her email being down. We apologize that parts were missing and you had to reschedule the plumber to come back and for the delay in response.

Sep. 22nd, 2023

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Vivian K OR

Quality Water Treatment was prompt with my order and it came out super fast. It came in a couple of days which I did not expect. I wil order from them again. Thank you Vivian K

2 years ago

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mitchell swerbilow San Diego, CA

I wrote a review months ago that never posted for some reason. Stay away from this company. The equipment doesn't work as advertised, their customer service is terrible and don't return phone calls or emails timely. (I would say a 3 month late email response is unacceptable) The owner never returned my phone call. They blamed the equipment not working on everything but their equipment. My water still smells.

11 months ago

Reply from Quality Water Treatment

Hello,

We are sorry that you feel that we did not give you satisfactory service, we work had to give the best customer service in our industry and that is why we have been in business for over 33 years.

I want to bring a few things to light here though.

1) We have recorded calls and emails back and forth with you so your claim of us not contacting you is false.

2) It has been proven and established that the odor you are getting from one faucet in a small bathroom and none of the others in the house that ALL run through the same Carbon filter is not caused by the carbon filter " if it was then all the faucets in the home would have that odor. "It's established that when you bypass the carbon filter all you can smell is chlorine meaning the carbon filter works when in service".

We have established that the odor is an airborne bacteria, a venting problem or a drain issue at that location which can cause odors to come and go, you claim the odor is there when water sits in lines for a while but after running water for less than a minute odor goes away and again is only that one faucet "hence it's not a Carbon filter issue."

Again, we are sorry you are unhappy, but the issue is not the carbon filter and we have spoken to you several times, for all the above reasons and troubleshooting that has been done. We have advised you to look into controlling airborne bacteria in that room, sterilizing the drain systems, checking the venting several times.

Mar. 5th, 2024

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Werner Chicago, IL

We purchased equipment from this company which sounded almost too good to be true. They charged our credit card for over three thousand dollars and confirmed a shipment date of 10-14 days. Many many days after this waiting and waiting for a FEDEX shipment and rehiring and rehiring the plumbing team to continue to push the date of installation, the company continued to say over and over that it was being shipped, and then stated it was shipped. Things started to sound really fishy, as the days went on, the thousands of dollars remained on our credit card. When it looked like something was going to arrive we let the charge remain, yet after weeks FEDEX stated that the shipment was requested by the sender TO BE RETURNED TO THE SELLER. We tried to contact someone there; the manager, the salesman who sold it to us, the support staff that said it was being shipped and NO ONE from the company responded to our emails, to our calls which are screened, nothing. FEDEX said the seller had received whatever packages were initially sent back yet NO CREDIT ON OUR CREDIT CARD WAS GIVEN. This is fraudulent business activity. With the way this company works as well as seeing other reviews of fraudulence we have blocked the company from being able to charge anything onto our credit card, have had to change our credit card number which is a huge pain, and have let our credit card company know the details of this fraudulent transaction to be aware of this fraudulent company. We get things are weird after COVID, yet the layers upon layers of fraudulent activity from this company is well beyond anythig we have experienced and we felt we should warn future buyers. We wish we had read more of the negative reviews posted on other sites rather than their own website.

2 years ago

Reply from Quality Water Treatment

Unfortunately, we have no way to verify whether this person is actually a customer of ours and what may have occurred with their purchase if they are a customer of ours. Best Company does not require reviews to prove that they have actually purchased products or services before leaving a review, meaning just about anyone can come on here and post any sort of review they like - Positive or Negative. We have searched our database for the name of this reviewer and we do not have a customer under this name in our database. I have requested this information by sending a private message to the reviewer through Best Companies platform. I have received no response.

Sep. 30th, 2022

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David Fitting Bentonville, AR

This company is one of the work online experiences I have ever had! First of all, the picture of the item I ordered was wrong and not even made any more apparently. The actual filter sent was the same filter I could have ordered directly from the manufacturer for $30 less. I ordered 2 filters. Their solutions were to refund me $15 only or for me to return the filters, during which I would have to pay shipping and also a 25% percent restock fee. And they didn't even have the filters in stock as a lady has to talk to their "supplier" when I called her. DO NOT use this company. And it took 2.5 to receive the items. Use anyone but this company. Total crap!

2 years ago

Reply from Quality Water Treatment

Hello David, like most other dealers of this product we drop ship direct from the MFG themselves. Also, like all other dealers of this product, we are contracted to sell no lower than a minimum price set by the MFG, which is what we are carrying them for on our website. We are not able to sell for the same price as the MFG, if we were to give you the same price as the MFG website we would have actually lost money on your purchase. We did however offer to credit you over half of the difference and save you $ in returning the product. The MFG also charges shipping on the website and would have been $192.53 after shipping to purchase through them - you paid $215.91 through our website, a $23.00 difference. We offered you an additional $15 off that so there is only an $8 difference which would save you money on returning the filters. It is the same filter, the MFG just changed the design so it's a different color. It operates exactly the same.

Mar. 16th, 2022

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Dorian Williamson Springville, UT

We purchased the SoftPro Elite system from Quality Water Treatment at their regular price of $1379, shortly before it went on sale for $1071. That didn't bother me at all. Sales come and go. At the same time that they lowered the price by $309, they also offered the "Quick Connect Hoses" for FREE, an advertised $130 value (Just pay $8.97 for shipping and handling). I ordered the "free" hoses, paid online with my credit card and then waited. And waited. After a few MONTHS, I phoned QWT to follow up on delivery of the hoses. They never did answer the phone or return my phone messages as promised on their voice recording. Rhea A, one of their sales team, did finally respond to one of our three emails and said that they, "...didn't fulfill that order as we don’t just send out free hoses..." We sent them a copy of their paid invoice showing we had purchased a system from them at full price just a little while before it went on sale, to which Heather P replied, "They were not an available option at your time of order which is why they weren't included..." Not only have they been impossible to speak with and have not sent us the advertised hoses, but they still haven't returned my $8.97 since cancelling my order back on 09/29/2021

2 years ago

Reply from Quality Water Treatment

Hello,

While we certainly respect your opinion of your experience you seem to leave quite a few things out of your reviews.

1. You fail to mention that you came to the QWT site to purchase free hoses that clearly state on the product page that they are only free at the time of purchase on qualifying systems. Absolutely nowhere has it ever said free just pay to ship.

2. You fail to mention you tried to get the free hoses over 6 months after your original purchase of the unit from another website.

3. The website you purchased from is the Brand website and does not offer any add on's or free options.

4. You also failed to note that the price difference you actually saw was QWT's prices being lower than the site you purchased from. Nothing to do with QWT lowering our prices after we said we were raising them. We did in fact, raise them.

5. Your order confirmation would have come from and shown softprowatersystems as who you purchased from.

We also have a system that logs all calls, texts, and emails to your customer profile - I've found no calls or texts from you aside from two initial calls where you spoke with a customer service agent.

I did apologize in my direct email to you that our customer service team failed to credit you the shipping on the item and we've now credited it. However, if we contact every single person that tries to order the free hoses without purchasing a qualifying system at the same time we would be tied up all day simply doing that and we have support on actual systems to attend to which is why we have the notice on the product page that they are only available at time of purchase of qualify systems. Also why our standard policy is to immediately cancel and refund orders on hoses where there is no recent existing order that has not yet shipped. I understand our customer service team failed to follow this policy and this has been discussed with them and will not happen again.

We are glad you are happy with your softpro water softener. They are wonderful systems

Mar. 16th, 2022

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Larry Mulligan Gilbert, AZ

Purchased a $2000 system in 2021. It arrived with both missing and broken parts. QWT was advised of the problems on a Friday. I followed up with them on the following Tuesday and was told that the replacement parts had been shipped the day before. This is now the following Friday and I have still not received the missing parts. Worse still, QWT thought that their service was just fine and that I (and 80 year old, wheel chair bound customer) was the problem because I did not open the boxes the day of delivery and check to see that all the parts were there and in good condition. Shame on me for waiting for a plumber to do that. Bad fullfilment. Bad service. Bad attidude.

3 years ago

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Verified Customer

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Thomas Andrew Dubauskas Wimauma, FL

Very helpful when contacted with problem but printed product instructions need improvement.

2 years ago

Reply from Quality Water Treatment

Hello, thank you for your feedback. We made great improvements to the instructions! We hope others will find them satisfactory in the future

Sep. 22nd, 2023

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CHEYANA UNGEMACH Littleton, CO

We were assured that this was an easy install system. Not only is it going to cost an additional $2400 to install, but we received the kit with missing parts. Now we are being asked to prove we don't have the part. Due to the utter lack of customer service and good product, we now have to pay this company to send their product back on top of the 25% stocking fee. 100% would not recommend.

1 year ago

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Verified Customer

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Jon Ventura, CA

Simple installation no problems with operation

2 years ago

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Verified Customer

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Fred Swanson Charlotte, MI

Works well but should have had them set it up a little stronger

2 years ago

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Maya My McDonough, GA

I purchased a 32,000 grain SoftPro system and a spin-down pre-filter from QWT. Spin-down filter wasn't available, waited a month, nothing, so I cancelled.

1 year ago

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Jamaal Taylor Ypsilanti, MI

I live with a friend of mine and the service is amazing we have water filter on our sinks and water great

2 years ago