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Quality Water Treatment

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LAST UPDATED: December 7th, 2022

Having started as a small family-owned business, Quality Water Treatment has grown to be one of the largest online water treatment companies today, selling more than 49,000 systems nationwide. 

The company offers a variety of products and sells some of the top-name brands in the water softener industry, such as SoftPro Elite, Drop Water Systems, Fleck by Pentair, and Quantum Water Systems. 

Top Ranked Companies


The Good

  • Free Water Score Report
  • Top Quality Water Treatment Products
  • Free Shipping on Orders $75+
  • 60-Day Return Policy
  • Financing Program
  • Website Resources

Free Water Score Report

By visiting Quality Water Treatment’s website, consumers can check the water quality in their neighborhood. The analysis is free and there are only a few questions, so it shouldn’t take you longer than five minutes to complete the questionnaire. Once you’ve answered all the questions, you’ll be asked to give your name, phone number, and email address. A report for your community’s water quality is generated and sent to your email, with ratings given in the A, B, C, or D format. 

The report will give you some recommendations on which water softeners will best improve your life and how they compare to the competition. You’ll even get a list of which contaminants were detected. 

The free water score report is genuinely helpful as it easily guides you to a water softener that will best suit your needs. 

Top Quality Water Treatment Products

Purchasing a water softener from Quality Water Treatment can make a huge difference in many aspects of your life. Not only can a new water softener make your tap water taste better, but it can reduce your monthly energy bills, give you softer hair and smoother skin, effectively clean your laundry, eliminate hard water spots on your dishes, and more. Plus, a new softener can protect you, your family, and your pets from unwanted contaminants in your water. In fact, a Reverse Osmosis water filtration system can remove up to 98 percent of the contaminants in your water.

Free Shipping on Orders $75+

All orders that are $75 or more receive free shipping unless you live in Alaska or Hawaii. 

Additionally, Quality Water Treatment works hard to get all products shipped out within 24 hours, but your shipment could be delayed up to four to seven business days.

60-Day Return Policy

Customers have 60 days to return their Quality Water Treatment product for any reason.

Financing Program

Quality Water Treatment has partnered with PayPal to offer consumers 0% interest financing for six months. 

Of course, you’ll need to apply for the program and be approved. Still, we appreciate Quality Water Treatment making it possible to finance its products and reduce the upfront costs for customers. 

Website Resources

Quality Water Treatment has a robust website. The information is extensive and helps consumers make informed decisions about which water softener they should purchase. 

In addition to the general information base provided on the website, Quality Water Treatment provides helpful resources for water safety and upkeep information. Consumers can even check out the water softener comparison chart that explains the different products and the different features. 

Additionally, Quality Water Treatment has a FAQ page that answers most questions regarding installation, pricing, products, and customer service options. The company also provides various starting guides and how-to guides to help consumers get started with their water softener needs.


The Bad

  • Return Policy Stipulations
  • No Free Shipping to Alaska or Hawaii

Return Policy Stipulations

Quality Water Treatment allows customers to return products for any reason as long as they are within the 60-day time frame. This is a reasonably generous return period, but there are some things you’ll want to be aware of before making a purchase. 

Returns and exchanges will not be accepted after 60 days. All items are subject to a 25 percent restocking fee (shipping costs are non-refundable). Opened items or installed items cannot be returned. Both Berkey and Kangen products are not eligible for returns as the manufacturer warranties them. 

None of these conditions should be anything too surprising, but it is good to make note of these in case you are thinking about returning an item. 

No Free Shipping to Alaska or Hawaii

Unfortunately, there is no free shipping option for those living in Alaska or Hawaii. And if you’d like to purchase a Quality Water Treatment product, you’ll have to call the shipping team directly for a quote. 


The Bottom Line

This once small, family-owned business has grown into a reliable and trustworthy water treatment company throughout the years. Having been around since the 1990s, Quality Water Treatment has a vast selection of water softeners and filters that will help you stay happy and healthy.

If you are unsure which water system you need, we suggest taking advantage of the free water score report and seeing which brand and model number Quality Water Treatment recommends. Just keep in mind that if you need to send back a product, there are some stipulations, and not everything is eligible for a return. 

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24 Reviews

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Mike Dalla Gustine, CA

Had problems with the main filter bipass valve leaking shortly after install.approximately 4-6 months. I couldn't seem to get any positive help so I was forced to shut down the pre filter. I made several attempts through emails to remedy a solution but months 3-8 went on with running only soft water with out the filter.I finally decided to order a flex bi pass valve on line and doing the repairs on my own.the defect valve the QWT sent has been replaced and so far my unit is back in full service. It's too bad I had to go to such extreme's and figure out what to do and go with out for so long over a 34.00 part .

9 months ago

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Charlie McClure Rochester, MI

Terrible experience, DO NOT order from QWT. Website claims 5-7 days for shipment and 100% satisfaction guaranteed. I ordered the SoftPro Iron Master Water Filtration System on April 29th. It is now May 18th and I still have not received my order, let alone a confirmed shipment date. Tried to contact them multiple times (don't bother trying to call QWT, their service or sales department never answers nor returns phone calls). I sent several emails and only received simple responses saying the warehouse is backed up, that they are working hard to get the system shipped, and will send an update with tracking confirmation (never received and the order status function on the website is never updated). I tried to cancel order as well, because I am now behind schedule with my project. They offered no response! Avoid this company! There are other companies out there that offer similar water treatment products, but with much better sales and technical support! UPDATE: I eventually received my order from QWT through the assistance of Jeremy, who was very helpful in getting the order assembled and shipped out. I easily installed the system myself after requesting the user manual, which was not provided in the shipment. After 3 months, I am very happy with the system. Iron and the bad odors are gone from my well water!

10 months ago Edited August 24, 2022