Overview
American Standard
Lifetime
Undisclosed
Safe Step
Lifetime
Undisclosed
Ratings
American Standard
Safe Step
Pros & Cons
American Standard
PROS
- Wide range of included safety features
- Customize your tub to every last detail
- Warranties available on tub components
CONS
- Limited warranty details
- Refund and return fees
Safe Step
PROS
- Wide range of safety and therapeutic features
- Comprehensive lifetime warranty
- 2-year warranty on caulking
CONS
- Potential high prices
- No financing available
Reviews
American Standard
Reviews
Safe Step
Reviews for American Standard
Helpful Favorable Review
Sachin Rana
July 19th, 2024
DETAILS
Review Source
I have recently upgraded the tubs in our house and it was good decision. I have decided to go with this company since it is very well reputed in the market. The tubs i feel it very well designed according to comfort and safety . It has non slippery bath tubs and built from long lasting material so its going to last without need to change it .
Helpful Critical Review
David
July 2nd, 2024
DETAILS
Verified Customer
Review Source
Went with American Std even though higher price for lesser product because they were only ones to promise glass door installation. Long story short they subbed it out. Took several weeks later. Salesman meanwhile got fired. Installed smaller liner than promised. All in all don’t go with these shysters
Reviews for Safe Step
Helpful Favorable Review
CC Legendary
August 8th, 2023
DETAILS
Review Source
I have had my safe step tub for years, it has been one of the best investments for my home, we use it often and it was a great help for my dad before he passed. I recently had to call for maintenance, they had a great professional sub contractor come out and take good care of use, they honored the warranty for parts, we paid for the visit. We;; worth it, Im sure we will get great use another 10 years out of this quality product
Helpful Critical Review
Tammy Schulke
July 1st, 2024
DETAILS
Our tub leaked from the beginning. A constant chronic problem. It was a brand new tub and 2 payments in and we still can’t use it. No compensation for the inconvenience. They are coming to install another brand new tub in a week and a half. Very dissatisfied at the length of time that we are unable to use tub. They say our compensation is their life time guarantee. Well we say that’s not enough! Stay tuned!
The Final Word
Safety Features
American Standard and Safe Step walk-in tubs both come standard with a variety of safety features, including some of the following:
- Low-step threshold
- Anti-slip surfaces
- Built-in grab bars
- Quick drain technology
- Comfortable seating
- Leak-free door
Both companies seek to provide the safest and most accessible bathing experience possible. You can upgrade your American Standard or Safe Step walk-in tub with a variety of convenience/therapeutic features, allowing you to also enjoy a luxurious bathing experience.
Customization Options
Most walk-in tub companies in the industry offer hydrotherapy, chromotherapy, and aromatherapy customization options, as is the case with American Standard and Safe Step. However, both companies offer additional therapeutic features, allowing you to tailor your bathing experience to your needs and preferences.
American Standard offers some of the following walk-in tub customization features:
- RevitaJet Whole Body Hydrotherapy System with 44 air and water jets
- Targeted back, leg, wrist, and foot massaging jets
- 7-color chromotherapy
- Built-in aromatherapy
- Hand-held shower wand
It’s important to note that American Standard offers upwards of 50 walk-in tub models, each of which include varying features. On the American Standard website you can filter your tub selection by a variety of details, allowing you to narrow your search down to the specific features that you’d like included with your walk-in tub.
Safe Step, on the other hand, offers one walk-in tub model that can be customized to your specifications. This process of picking and choosing exactly what you want included with your walk-in tub may be easier than trying to narrow down tub options based on included features. In addition, you may have more control over the exact features included in your tub without having to potentially sacrifice some features over others based on available models.
Safe Step offers some of the following walk-in tub customization features:
- Aromatherapy
- Chromotherapy
- Personal hygiene bidet
- 16 air bubble GentleJets
- 10 hydro massage jets
- MicroSoothe® air therapy system
Prices for both companies will vary based on the features you choose and you can get a free quote on both the American Standard and Safe Step websites.
Warranties
Both American Standard and Safe Step provide lifetime warranties with their walk-in tub products and services.
It’s important to note that American’s Standard’s lifetime warranty only applies to door seals — other bath components have warranty coverage for varying lengths of time.
Safe Step’s lifetime warranty covers the tub, including any manufacturing defects, the door seal, faucets, water pumps, heaters, and blowers; the Safe Step lifetime warranty also covers all parts and labor. In addition, Safe Step provides a 2-year warranty on caulking.
Financing Options
A walk-in tub can be a large investment — average prices can range from $2,000 to $20,000 depending on the features included. For this reason, some consumers may benefit from working with a walk-in tub company that offers financing options.
It appears that neither American Standard nor Safe Step offer financing options. Thus, if you’re in need of financial assistance for your walk-in tub purchase, you may need to research other companies or contact another financial institution for potential financing opportunities.
States Serviced
Both American Standard and Safe Step have wide state coverage areas, ensuring that more customers have access to their walk-in tub products and services.
American Standard walk-in tubs are available in all states, excluding Alaska, Hawaii, and Washington D.C.
Safe Step walk-in tubs are available in all states.
Customer Reviews
On BestCompany.com, American Standard and Safe Step reviews are currently limited. Thus, we aren’t able to provide the most accurate comparison of these companies based on customer sentiment at this time. However, the current reviews for both companies are primarily positive.
American Standard reviews frequently mention positive experiences with customer service, as well as satisfaction with the speed and quality of walk-in tub installations.
Similarly, Safe Step reviews frequently highlight the company’s excellent customer service and high-quality walk-in tubs. In fact, many Safe Step customers remark on how their tub helped improve their health and make them feel safer while bathing.
Our Recommendation
Both American Standard and Safe Step offer high-quality walk-in tub options that feature safe, accessible, and therapeutic features. Walk-in tubs available from both companies come standard with a wide range of safety features, and consumers can customize their tubs with an additional wide range of convenience and therapeutic features.
Speaking to customization options, how you’re able to customize your walk-in tub with American Standard and Safe Step could be a deciding factor between the companies. American Standard offers a range of more than 50 walk-in tubs, each of which include different features. Customers can filter American Standard walk-in tub options based on specific features, but there is a chance that you might not be able to find a tub option that includes all the specific features you may be looking for. On the other hand, Safe Step offers one walk-in tub model that can be customized exactly to your specifications. Thus, if you have very specific needs and/or preferences, Safe Step might be the better choice for you. But if you’re looking for a standard walk-in tub that includes some features, and you’re not too picky, or you’re unsure about exactly what you want/need, American Standard may offer a simpler decision process.
Based on warranties, we would recommend Safe Step because the company offers an extremely comprehensive lifetime warranty and a 2-year warranty on caulking; thus, you can rest assured that your entire walk-in tub is protected no matter what. American Standard does offer a lifetime warranty on all door seals, but warranties on other walk-in tub components will vary based on the walk-in tub model you choose.
Customer reviews for both American Standard and Safe Step are currently limited on BestCompany.com. However, that being said, current reviews for both companies are primarily positive.
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