American Standard vs Safe Step

McCall Martin
McCall Martin | Senior Editor

American Standard and Safe Step offer walk-in tub solutions that provide a safer and more luxurious bathing experience. American Standard is a bathroom and kitchen renovation company that offers walk-in tub products while Safe Step is a company that specializes in accessible bathing solutions, including walk-in tubs and walk-in showers.

Both companies offer walk-in tubs with a wide range of safety features, as well as a variety of customization features, including, but not limited to, hydrotherapy, chromotherapy, and aromatherapy.

Continue reading to check out American Standard and Safe Step reviews from real customers, or jump down to read a detailed comparison of each company’s walk-in tub products and services.

American Standard logo
#2 American Standard
8.1 Overall Score
3.9
star star star star star_border
(93)
Safe Step logo
#11 Safe Step
5.4 Overall Score
4.1
star star star star star_border
(37)

Overview

American Standard

Warranty Length

Lifetime

Time in Business

Undisclosed

Safe Step

Lifetime

Undisclosed

Ratings

American Standard

Overall Score
8.1 of 10
Review Score
3.9
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Value for Money
4.2
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Quality of Product or Service
4.3
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Company Trustworthiness
4.1
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Likely to Recommend
7.4 of 10

Safe Step

5.4 of 10
4.1
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4.2
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4.4
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4.3
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8.3 of 10

Pros & Cons

American Standard

PROS

  • Wide range of included safety features
  • Customize your tub to every last detail
  • Warranties available on tub components

CONS

  • Limited warranty details
  • Refund and return fees

Safe Step

PROS

  • Wide range of safety and therapeutic features
  • Comprehensive lifetime warranty
  • 2-year warranty on caulking

CONS

  • Potential high prices
  • No financing available

Reviews

American Standard

Number of Reviews
93
Review Breakdown
3.9
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1 star
10%
2 star
8%
3 star
8%
4 star
18%
5 star
57%

Safe Step

37
4.1
star star star star star_border
1 star
8%
2 star
5%
3 star
3%
4 star
43%
5 star
41%

Reviews for American Standard

Helpful Favorable Review

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Tyrone

May 16th, 2024

DETAILS

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Verified Customer

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Review Source

We bought a shower from them and was shorted some parts. The first ones came in ok but the other parts just came in the second week in may. We had a heavy leak 2 weeks after installation leaking out 3 gallons of water and it took 2-1/2 weeks to gat someone to come fix it. We finally got the shelves but won’t be installed until next Thursday. Customer service would not give you information on the parts and even two were rude on the phone.

Helpful Critical Review

star star_border star_border star_border star_border

Phyllis

May 15th, 2024

DETAILS

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Verified Customer

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Review Source

Shower doors are not installed correctly, larger crack left in adjacent wall, missing 2 trays from shower, need additional bar near seat for the shower attachment. Been waiting for 6+ weeks. Please help.

Reviews for Safe Step

Helpful Favorable Review

star star star star star

CC Legendary

August 8th, 2023

DETAILS

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Review Source

I have had my safe step tub for years, it has been one of the best investments for my home, we use it often and it was a great help for my dad before he passed. I recently had to call for maintenance, they had a great professional sub contractor come out and take good care of use, they honored the warranty for parts, we paid for the visit. We;; worth it, Im sure we will get great use another 10 years out of this quality product

Helpful Critical Review

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Mark Steward

January 28th, 2024

DETAILS

The Safe Step group sold a tub that they insured was large enough for the family members and it wasn’t . They left the bathroom where installed with electrical lines strung all over the space. It was a nightmare trying to speak to their customer service and ultimately we paid the tub off and then had it ripped out and replaced with a normal shower. DO NOT buy from Safe Step!

The Final Word

Safety Features

American Standard and Safe Step walk-in tubs both come standard with a variety of safety features, including some of the following:

  • Low-step threshold
  • Anti-slip surfaces
  • Built-in grab bars
  • Quick drain technology
  • Comfortable seating
  • Leak-free door

Both companies seek to provide the safest and most accessible bathing experience possible. You can upgrade your American Standard or Safe Step walk-in tub with a variety of convenience/therapeutic features, allowing you to also enjoy a luxurious bathing experience.

Customization Options

Most walk-in tub companies in the industry offer hydrotherapy, chromotherapy, and aromatherapy customization options, as is the case with American Standard and Safe Step. However, both companies offer additional therapeutic features, allowing you to tailor your bathing experience to your needs and preferences.

American Standard offers some of the following walk-in tub customization features:

  • RevitaJet Whole Body Hydrotherapy System with 44 air and water jets
  • Targeted back, leg, wrist, and foot massaging jets
  • 7-color chromotherapy
  • Built-in aromatherapy
  • Hand-held shower wand

It’s important to note that American Standard offers upwards of 50 walk-in tub models, each of which include varying features. On the American Standard website you can filter your tub selection by a variety of details, allowing you to narrow your search down to the specific features that you’d like included with your walk-in tub.

Safe Step, on the other hand, offers one walk-in tub model that can be customized to your specifications. This process of picking and choosing exactly what you want included with your walk-in tub may be easier than trying to narrow down tub options based on included features. In addition, you may have more control over the exact features included in your tub without having to potentially sacrifice some features over others based on available models.

Safe Step offers some of the following walk-in tub customization features:

  • Aromatherapy
  • Chromotherapy
  • Personal hygiene bidet
  • 16 air bubble GentleJets
  • 10 hydro massage jets
  • MicroSoothe® air therapy system

Prices for both companies will vary based on the features you choose and you can get a free quote on both the American Standard and Safe Step websites.

Warranties

Both American Standard and Safe Step provide lifetime warranties with their walk-in tub products and services. 

It’s important to note that American’s Standard’s lifetime warranty only applies to door seals — other bath components have warranty coverage for varying lengths of time.

Safe Step’s lifetime warranty covers the tub, including any manufacturing defects, the door seal, faucets, water pumps, heaters, and blowers; the Safe Step lifetime warranty also covers all parts and labor. In addition, Safe Step provides a 2-year warranty on caulking.

Financing Options

A walk-in tub can be a large investment — average prices can range from $2,000 to $20,000 depending on the features included. For this reason, some consumers may benefit from working with a walk-in tub company that offers financing options.

It appears that neither American Standard nor Safe Step offer financing options. Thus, if you’re in need of financial assistance for your walk-in tub purchase, you may need to research other companies or contact another financial institution for potential financing opportunities.

States Serviced

Both American Standard and Safe Step have wide state coverage areas, ensuring that more customers have access to their walk-in tub products and services. 

American Standard walk-in tubs are available in all states, excluding Alaska, Hawaii, and Washington D.C. 

Safe Step walk-in tubs are available in all states.

Customer Reviews

On BestCompany.com, American Standard and Safe Step reviews are currently limited. Thus, we aren’t able to provide the most accurate comparison of these companies based on customer sentiment at this time. However, the current reviews for both companies are primarily positive.

American Standard reviews frequently mention positive experiences with customer service, as well as satisfaction with the speed and quality of walk-in tub installations.

Similarly, Safe Step reviews frequently highlight the company’s excellent customer service and high-quality walk-in tubs. In fact, many Safe Step customers remark on how their tub helped improve their health and make them feel safer while bathing.

Our Recommendation

Both American Standard and Safe Step offer high-quality walk-in tub options that feature safe, accessible, and therapeutic features. Walk-in tubs available from both companies come standard with a wide range of safety features, and consumers can customize their tubs with an additional wide range of convenience and therapeutic features. 

Speaking to customization options, how you’re able to customize your walk-in tub with American Standard and Safe Step could be a deciding factor between the companies. American Standard offers a range of more than 50 walk-in tubs, each of which include different features. Customers can filter American Standard walk-in tub options based on specific features, but there is a chance that you might not be able to find a tub option that includes all the specific features you may be looking for. On the other hand, Safe Step offers one walk-in tub model that can be customized exactly to your specifications. Thus, if you have very specific needs and/or preferences, Safe Step might be the better choice for you. But if you’re looking for a standard walk-in tub that includes some features, and you’re not too picky, or you’re unsure about exactly what you want/need, American Standard may offer a simpler decision process.

Based on warranties, we would recommend Safe Step because the company offers an extremely comprehensive lifetime warranty and a 2-year warranty on caulking; thus, you can rest assured that your entire walk-in tub is protected no matter what. American Standard does offer a lifetime warranty on all door seals, but warranties on other walk-in tub components will vary based on the walk-in tub model you choose.

Customer reviews for both American Standard and Safe Step are currently limited on BestCompany.com. However, that being said, current reviews for both companies are primarily positive.

Top Choice

American Standard Logo
American Standard

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