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LAST UPDATED: October 4th, 2019

XMission is a Utah-based internet service provider, with Utopia fiber internet service available in many Utah cities. In this XMission review, we will be focusing on the company’s VoIP phone service.

New customers can port an existing number, unless they live in specific areas, like Tremonton, Utah.

XMission offers the following communications services:

  • Business Phone Service
    Hosted PBX — from $29 per month, including a Polycom VVX 410 VoIP phone rental
    SIP trunking — from $25 per month

  • Residential Voice Service from $15 per month

You can also have the option to access your VoIP services through the XMission Voice App for iOS and Android.

The following calling features are available:

  • Unlimited calling, even long distance in 48 states
  • Voicemail
  • Voicemail to email
  • Call waiting
  • Call forwarding
  • Call blocking
  • Selective call forwarding
  • Block your caller ID
  • Dial back last caller
  • Block anonymous calls
  • 3-way calling
  • Additional features on request

Residential customers with Utopia fiber internet can get VoIP service from $15 per month with a price-for-life guarantee. However, this high quality fiber network is only available in the following cities:

  • Brigham City
  • Centerville
  • Layton
  • Lindon
  • Midvale
  • Murray
  • Orem
  • Payson
  • Perry
  • Tremonton
  • West Valley City

Keep reading our XMission VoIP review for pros and cons of this VoIP provider and its services.

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The Good

  • Unlimited Calling
  • No Contracts
  • Online Portal
  • Security
  • Renewable Energy

Unlimited Calling

When it comes to phone service with this internet service provider, all users get unlimited calling. However, keep in mind that your “unlimited” calling does not include Alaska or Hawaii. It is only the 48 contiguous states.

No Contracts

XMission is available with no contracts. Customers wishing to subscribe to a voice company that doesn’t require a two-year contract will likely appreciate this option.

Online Portal

With XMission Voice, you have the power to enable or disable calling features on your account. You don’t have to request it from customer service.


XMission’s products and services are HIPAA compliant. The provider also has a policy of non-compliance with government agency requests without a warrant to ensure customer privacy

Renewable Energy

This company has a commitment to sustainability. It does this by purchasing Renewable Energy Certificates and participating in the Rocky Mountain Power Blue Sky program.

In addition to this, the company offers to support free hosting services for nonprofit organizations in the local area.


The Bad

  • Contiguous 48
  • Availability

Contiguous 48

It's great that XMission offers unlimited calling, but users should know that that doesn’t include Alaska or Hawaii.


As services are through a Utah-only ISP, this service may not be available in other states. This is a common problem when internet service providers support VoIP phone service within their specific geographical service area.


The Bottom Line

XMission offers low cost VoIP services through the ISP’s Utah-based internet customers. Both residential and business customers can use this company’s services, though they don’t have the lowest price available for either.

Likely, the users that benefit most will be businesses looking to use desk phones, because the monthly price of $29.99 per user includes a Polycom desk phone rental.

Additionally, the other group XMission helps the most is Utopia fiber optic residential internet users because the company offers a $15 voice plan with a lifetime rate guarantee, which ensures that their price won’t go up significantly at a future time. It will likely still be several years or longer before they see the benefit of that pricing when compared to easy, low-cost residential providers like MagicJack.

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