magicJack offers VoIP phone service through a phone jack adaptor. This little device gives each customer access to high-quality phone calls and conference calls, with the convenience of it all connected to your cell phone. 

Keep reading for pros and cons, plus MagicJack reviews from real users. 

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The Good

  • Trial Period
  • Service Options
  • magicJack App
  • Setup
  • Low Prices
  • Free Unlimited Calls to the U.S. and Canada

Trial Period

magicJack differs from a number of other mainstream VoIP providers because it charges a single price for the device and then offers free service for the first twelve months. After the intro phase, users are free to either continue using the VoIP adapter and renew their service for a low annual price or discontinue and pay nothing aside from the device's original cost. Customers also get a 30-day free trial with their initial purchase. If after the 30 days you decide you don't want it then you can return the device without charge. 

Service Options

There are two service options you can choose from magicJackHOME or magicJack for Business.

magicJackHOME - The magicJackHOME device will cost $49.99 and your initial purchase includes one free year of unlimited local and long distance calling to the US, Canada, Puerto Rico, and the Virgin Islands. This option includes:

  • caller ID
  • voicemail
  • call forwarding
  • call waiting
  • 411
  • conference calling 
  • calls can be forwarded to your cell phone using the magicApp

magicJack for Business - The business plan starts at $75 a year per phone line and comes with a free desk phone. With an expansive list of features, some of the main ones include:

  • 3-way calling 
  • auto attendant
  • call transfer and call waiting
  • caller ID and caller ID blocking
  • conference bridge
  • E911 service
  • online call logs 
  • unlimited VoIP service to outgoing calls within the US and Canada

magicJack App

The magicJack App for iOS and Android is free and allows users to make calls from app-to-app or app-to-jack. With a companion device, incoming calls will appear on home phones, business phones and in the app. When logged into your magicJack account you can easily take your calls on the go and effortlessly switch between your standard phone and mobile devices. Number porting is available, so, with any plan, you can use your existing phone number or generate a new MagicJack number. 

Setup

There are two ways to install magicJack with a landline phone set: 

  • VoIP Phone Setup
    • Plug your phone and router into the magicJack device, which then plugs into the wall via a provided USB power adaptor. 
  • VoIP Computer Setup
    • Plug your phone into the magicJack device, which then plugs directly into a computer. This second option allows you to make calls through the magicJack desktop application. 

Low Prices

After the free period is over, customers can choose to either renew or cancel. To continue using the MagicJack VoIP service there are two renew options; $39 for one year or $89 for three years. Customers may also use prepaid credits to place international calls starting at $10.00. If you are making a Jack-to-Jack or App-to-App international call it is completely free. The cost is fairly inexpensive - magicJack's prices are well below most of the other VOIP service providers we have reviewed.

Free Unlimited Calls to the U.S. and Canada

A major benefit of magicJack service is that users anywhere in the world can make free unlimited calls to anywhere in the United States and Canada. Users can also make free calls between any two magicJack devices.

The Bad

  • Customer Service

Customer Service

One of the biggest complaints about magicJack's platform is the lack of person-to-person customer service. In answer to a lack of customer service or tech support for customers, they have a new paid magicJack Concierge service, which includes phone-based customer support and discounted device replacement. Customers have the option to pay a fee of $11.99 per year, to talk with a customer service representative over a live chat on the magicJack website, or refer to a list of Frequently Asked Questions. This may create additional confusion for users who don't have tech experience or who have unique situations and their question isn't answered on the FAQ page.

The Bottom Line

magicJack offers a low-cost VoIP service for home and business use. This can be attributed to the ease of access with their simple VoIP adapter. While it may not be ideal to attach an adapter to every single phone within a large corporation, it is perfect for residential VoIP locations and small business owners. This is definitely a VoIP provider worth looking into. 

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User Reviews

Star Rating

3.5
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18 Reviews

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TOG112
December 3rd, 2019 Fayetteville, AR DETAILS
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I have been a MagicJack user for about 10 yrs. My MagicJack has replaced my landline and I do not have a cell yet. The biggest attraction is the price. Over the years MagicJack service has improved so that now I rate it reasonably good. Installation of the MagicJack is easy and straight-forward. There are many complaints about the MagicJack customer service. I have found the customer service to be satisfactory if you are patient. The price is so cheap ($2.50/month) I feel that this level service is reasonable. When my present contract ends, I may go to a cell, but the MagicJack has put an end to overpriced landline service.

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Vic
November 27th, 2019 West Palm Beach, FL DETAILS
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MagicJack is OK when it works. But problems are not resolved. Customer service is devastating. Customer service is maddening, torturous, and devastating. You will never hear yes, or we will fix it. No matter what you ask, the answer is always NO. If it stopped working, you lost the service and your money. AVOID, AVOID, AVOID, AVOID.

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Spencer Morris (Logan)
November 19th, 2019 Riverton, UT DETAILS
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Had magic jack for years--- cheap option for exactly what ya need-- been great

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JF
October 10th, 2019 Rancho Palos Verdes, CA DETAILS
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super value and nearly always on! don't think we are missing calls because we get so many unwanted ones!

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James Schulz
June 17th, 2019 Sun City, AZ DETAILS
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Very disappointed. Recommended by friend, but I can't say much good beyond price. Frequently the called person can't hear me. Contact is a disaster--chat person had no idea of how of correct problems. Saw multiple complaints on web site about being unable to hear. No response when asked when they would get it repaired.

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shan james
June 13th, 2019 Tarpon Springs, FL DETAILS
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The majic jack go device is the worst very cheaply made comes apart when taking it out of USB and customer service is horrible

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John Burnside
June 10th, 2019 Colorado Springs, CO DETAILS
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Tried out their service a few years ago before I went entirely cellular and it just was not reliable on my system. Couldn't always make calls and setup was finicky. Maybe they improved over time but I have found better technology today.

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Grant Lofgreen
June 5th, 2019 Provo, UT

Absolute best phone service I've had. Unbelievable well priced, works very well. Home integration and set up was painless.

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Chuck
April 8th, 2019 Willoughby, OH DETAILS
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Have not had any other VOIP provider. Had MG for 7 years. Very few problems. Sometimes voice quality or internet static is an issue, but certainly worth keeping our landline phone #. MG never goes down on their end.

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Steven
March 27th, 2019 Mount Vernon, WA DETAILS
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Love MJ. Great price, I have used them for 10 years now. In the early days, sometimes there were dropped calls, but the product and service has improved vastly. I upgrade to a direct module, which bypasses the computer and hooks directly into ones modem. This has improved reliability and no dropped calls. My first module died and they replaced it for free. Also they have software, one can load onto their cell phone or iPod touch, and can have phone service anywhere one has a wifi connection, and also allows one unlimited text. The price can't be beat, and there customer service has proved top notch. Voice mail too. Which one can listen on phone or pc.

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Gaylord White
March 26th, 2019 Atlanta, GA DETAILS
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It works for me and has for the 6 months I have had it

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Bob Cardone
February 8th, 2019 Norcross, GA DETAILS
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Tried Magic Jack for 4 months and gave up. Had dropped calls from the very beginning, occurring 4-5 minutes into the call. After dozens of contacts to tech support, they finally admitted it was a know issue with units with a serial number starting with A 119. They kept telling me "The vendor is working on it". This went on for months. They refused to replace the unit, and told me that if I wanted to , I could purchase another one, and if I was lucky, it would have a different serial number. If not, I was screwed again. I I finally got fed up, after reading similar complaints on their Facebook page, and purchased an OOMA. Much better unit, reliable, great customer service and no problems with dropped calls.

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Teresa Throop
February 5th, 2019 Salt Lake City, UT DETAILS
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Magic Jack has been good for us because of the price and quality. There are a few inconveniences with this service but overall the price is great for the quality you get. A dropped call here and there is not a big deal. It doesn't happen often enough to get too worried about.

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Dan (BigD)
December 14th, 2018 Melvindale, MI DETAILS
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I have had MagicJack since 2008 and my bill is paid until 2020. They used to have a great plan and deal for 5 yrs of service, but in the last couple yrs they only offer a three plan which is a good deal. The 5 yr deal was better but the 3 is ok.. for the 12 yrs of time I paid for it cost me less than $275.oo. The phone works great depending on how you have it set up. I really can not complain in any way about the MagicJack or the service. Any problems i did have were resolved in a timely matter. Their customer service worked for me.

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Starski Cene
December 11th, 2018 Vienna, VA DETAILS
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Early adopter, things may have changed. Pros: Cost Online voicemails Cons: Use to have to plug the unit into your computer (which would slow down if your computer slowed down) Version 1 of the magic jack plus (that did not require a computer) died within a few weeks of receiving Dealing with customer service was the WORST Ended up canceling the service because of cellphones but also their customer service

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Leroy Oliver
December 5th, 2018 Clermont, FL DETAILS
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I've had a MagicJack for 6-7 years. It has worked flawlessly throughout. We have had no problem while using it either in Michigan or when I transport it to Florida in the winter time. I really like getting notices in my email that I have messages. I can then play them back on my computer using iTunes.

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Garn L. Arnold
November 12th, 2018 Alpine, UT DETAILS
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I loved the price but I didn't love the product. But because they price was almost nothing, we kept the product. Particularly since most the time we just use our cellphones. The sound quality wasn't good. Half the time it went down on our side so I had to restart it.

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AD
October 23rd, 2018 Glendale, AZ DETAILS
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works like a charm. I use it for 7 years. Love it.

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