magicJack offers VoIP phone service through a phone jack adaptor. This little device gives each customer access to high-quality phone calls and conference calls, with the convenience of it all connected to your cell phone.
Keep reading for pros and cons, plus MagicJack reviews from real users.
magicJack differs from a number of other mainstream VoIP providers because it charges a single price for the device and then offers free service for the first twelve months. After the intro phase, users are free to either continue using the VoIP adapter and renew their service for a low annual price or discontinue and pay nothing aside from the device's original cost. Customers also get a 30-day free trial with their initial purchase. If after the 30 days you decide you don't want it then you can return the device without charge.
There are two service options you can choose from magicJackHOME or magicJack for Business.
magicJackHOME - The magicJackHOME device will cost $49.99 and your initial purchase includes one free year of unlimited local and long distance calling to the US, Canada, Puerto Rico, and the Virgin Islands. This option includes:
magicJack for Business - The business plan starts at $75 a year per phone line and comes with a free desk phone. With an expansive list of features, some of the main ones include:
The magicJack App for iOS and Android is free and allows users to make calls from app-to-app or app-to-jack. With a companion device, incoming calls will appear on home phones, business phones and in the app. When logged into your magicJack account you can easily take your calls on the go and effortlessly switch between your standard phone and mobile devices. Number porting is available, so, with any plan, you can use your existing phone number or generate a new MagicJack number.
There are two ways to install magicJack with a landline phone set:
After the free period is over, customers can choose to either renew or cancel. To continue using the MagicJack VoIP service there are two renew options; $39 for one year or $89 for three years. Customers may also use prepaid credits to place international calls starting at $10.00. If you are making a Jack-to-Jack or App-to-App international call it is completely free. The cost is fairly inexpensive - magicJack's prices are well below most of the other VOIP service providers we have reviewed.
A major benefit of magicJack service is that users anywhere in the world can make free unlimited calls to anywhere in the United States and Canada. Users can also make free calls between any two magicJack devices.
One of the biggest complaints about magicJack's platform is the lack of person-to-person customer service. In answer to a lack of customer service or tech support for customers, they have a new paid magicJack Concierge service, which includes phone-based customer support and discounted device replacement. Customers have the option to pay a fee of $11.99 per year, to talk with a customer service representative over a live chat on the magicJack website, or refer to a list of Frequently Asked Questions. This may create additional confusion for users who don't have tech experience or who have unique situations and their question isn't answered on the FAQ page.
Have used magic jack 7.5 years. During those years have had to replace device 2 times. The 1st time it costs $6.95. That was shipping and handling. The last 2nd time was $17 after s/h bill was $30. With those 2 issues to me it is still a good deal. Total cost per $43. If you reboot your router once a month and every few months the device your problems are few. It is worth to try it if you live on retirement $$$$.
I was a Magic Jack customer for 6 years. This year I bought twice the amount of European minutes. But I actually received less than half of what I bought. After filling out numerous forms to actually talk to someone, then eventually tracking someone through sales, Spending 2 hours and 32 minutes waiting,, I was told sorry. We can’t track that,,,, we will have a supervisor call. He did,, the next day but still refusing to address the issue. His words were ,,,, going forward,,, keep a record of what the recording says of how many minutes you have left. NOT GOOD ENOUGH. And of course no recourse. Terrible customer service. And we cannot do anything about it.
I have been a MagicJack user for about 10 yrs. My MagicJack has replaced my landline and I do not have a cell yet. The biggest attraction is the price. Over the years MagicJack service has improved so that now I rate it reasonably good. Installation of the MagicJack is easy and straight-forward. There are many complaints about the MagicJack customer service. I have found the customer service to be satisfactory if you are patient. The price is so cheap ($2.50/month) I feel that this level service is reasonable. When my present contract ends, I may go to a cell, but the MagicJack has put an end to overpriced landline service.
MagicJack is OK when it works. But problems are not resolved. Customer service is devastating. Customer service is maddening, torturous, and devastating. You will never hear yes, or we will fix it. No matter what you ask, the answer is always NO. If it stopped working, you lost the service and your money. AVOID, AVOID, AVOID, AVOID.
Spencer Morris (Logan)
Had magic jack for years--- cheap option for exactly what ya need-- been great
super value and nearly always on! don't think we are missing calls because we get so many unwanted ones!
Very disappointed. Recommended by friend, but I can't say much good beyond price. Frequently the called person can't hear me. Contact is a disaster--chat person had no idea of how of correct problems. Saw multiple complaints on web site about being unable to hear. No response when asked when they would get it repaired.
The majic jack go device is the worst very cheaply made comes apart when taking it out of USB and customer service is horrible
Tried out their service a few years ago before I went entirely cellular and it just was not reliable on my system. Couldn't always make calls and setup was finicky. Maybe they improved over time but I have found better technology today.
Absolute best phone service I've had. Unbelievable well priced, works very well. Home integration and set up was painless.
Have not had any other VOIP provider. Had MG for 7 years. Very few problems. Sometimes voice quality or internet static is an issue, but certainly worth keeping our landline phone #. MG never goes down on their end.
Love MJ. Great price, I have used them for 10 years now. In the early days, sometimes there were dropped calls, but the product and service has improved vastly. I upgrade to a direct module, which bypasses the computer and hooks directly into ones modem. This has improved reliability and no dropped calls. My first module died and they replaced it for free. Also they have software, one can load onto their cell phone or iPod touch, and can have phone service anywhere one has a wifi connection, and also allows one unlimited text. The price can't be beat, and there customer service has proved top notch. Voice mail too. Which one can listen on phone or pc.
It works for me and has for the 6 months I have had it
Tried Magic Jack for 4 months and gave up. Had dropped calls from the very beginning, occurring 4-5 minutes into the call. After dozens of contacts to tech support, they finally admitted it was a know issue with units with a serial number starting with A 119. They kept telling me "The vendor is working on it". This went on for months. They refused to replace the unit, and told me that if I wanted to , I could purchase another one, and if I was lucky, it would have a different serial number. If not, I was screwed again. I I finally got fed up, after reading similar complaints on their Facebook page, and purchased an OOMA. Much better unit, reliable, great customer service and no problems with dropped calls.
Magic Jack has been good for us because of the price and quality. There are a few inconveniences with this service but overall the price is great for the quality you get. A dropped call here and there is not a big deal. It doesn't happen often enough to get too worried about.
I have had MagicJack since 2008 and my bill is paid until 2020. They used to have a great plan and deal for 5 yrs of service, but in the last couple yrs they only offer a three plan which is a good deal. The 5 yr deal was better but the 3 is ok.. for the 12 yrs of time I paid for it cost me less than $275.oo. The phone works great depending on how you have it set up. I really can not complain in any way about the MagicJack or the service. Any problems i did have were resolved in a timely matter. Their customer service worked for me.
Early adopter, things may have changed. Pros: Cost Online voicemails Cons: Use to have to plug the unit into your computer (which would slow down if your computer slowed down) Version 1 of the magic jack plus (that did not require a computer) died within a few weeks of receiving Dealing with customer service was the WORST Ended up canceling the service because of cellphones but also their customer service
I've had a MagicJack for 6-7 years. It has worked flawlessly throughout. We have had no problem while using it either in Michigan or when I transport it to Florida in the winter time. I really like getting notices in my email that I have messages. I can then play them back on my computer using iTunes.
Garn L. Arnold
I loved the price but I didn't love the product. But because they price was almost nothing, we kept the product. Particularly since most the time we just use our cellphones. The sound quality wasn't good. Half the time it went down on our side so I had to restart it.
works like a charm. I use it for 7 years. Love it.