Vonage is a publicly owned, New Jersey-based, with plans for residential, small to mid-size and enterprise customers. Its is available through online chat, telephone, and email. support can be reached 24/7. Customers can receive their services through their mobile , , Grandstream , Panasonic , and more. Vonage offers several different as a (UCaaS) plans.
VoIP Residential: using your internet connection. Either use a standard home with a free adapter or access your account through iOS and Android .
VoIP Business Cloud: Provide and features for small and mid-size businesses.
VoIP Enterprise: Added features and infrastructure for enterprise-level companies.
Vonage offers a residential that uses your existing internet connection to place calls and other through different . You can use it through your standard home with a provided adaptor, or you can use the on your mobile through the Vonage . Residential users have a few different plans to choose from:
Vonage North America
Vonage US & Canada 400
Vonage 3000 to Globe Philippines
As an incentive, if you sign a year contract, most plans offer a promotional priced period. Additionally, it comes with a free phone adapter ($79), free activation, and some plans, free shipping.
Additionally, Vonage’s in-network calling, app-to-app calling is free.
In 2003, Vonage began offering 911 calling that requires users to register their address with the company so emergency services can respond more quickly. If you choose Vonage for home use, be sure to register for 911 calls. Keep in mind that internet failure is not a threat to calls that are placed over a 3G or 4G .
With Vonage, there are separate platforms for SMBs and enterprise-level business VoIP customers.
Vonage offers three Plans so companies of all sizes can use their . Pricing is based on the number of users and level of , either Mobile, Premium, or Advanced. More users mean lower fees per month per user, while the calling plans with more features lead to higher monthly costs.
Vonage Business Cloud Plans:
If you need 100+ lines, contact Vonage for custom pricing.
All three plans include:
Vonage Enterprise Plans:
The Enterprise option offers more collaboration tools and of course more extensions. Pricing is upon request. Customers should note that is available on a month-to-month contract, while Enterprise is not.
Vonage is also a strong proponent of an . With more and more services getting moved to the ; , video, and online collaboration tools, the quality of the internet can begin to decline. This can result in dropped or low quality calls. is a wide area , maximizes your bandwidth to ensure high quality voice and video. It ensures that the most important features of your company will run smoothly. This is powered by .
The Vonage for smartphones is seamless and intuitive. Users have access to a number of features, like voice-to-text voice mail, a caller ID that matches your number, a call log, and call forwarding.
Using the smartphone , users can make and receive calls on their cellphone from their original home number. The Vonage home plan also lets users set up virtual numbers that people in other countries can connect to for the price of a local call.
Virtual numbers cost between $4.99 and $9.99 a month in addition to Vonage's regular monthly costs for . This can save a lot of money for those who make lots of international calls.
Vonage also provides a free desktop plugin that keeps you informed of calls and voice mails in real-time.
Vonage offers a 30-day money-back guarantee. If you cancel within 30 days of your order date, the will refund the first line, monthly fee, taxes, shipping, and activation fees.
Vonage does not offer free international long distance calling. Instead, the Long Distance features let users make calls at fairly low rates.
Keep in mind that -to- calling is free. If you call a Vonage number using the to someone else using the Vonage , anywhere in the world, the is free.
Vonage's cancellation process was once notoriously difficult but saw a re-haul in 2009. While residential or users cannot cancel through their Vonage online account or through email, they are provided with a toll-free number to call if they'd like to cancel their . However, this number was still fairly difficult to find on the Vonage website.
On both the , online meetings, and virtual faxing all come at an additional fee. Many other services offer these as a part of their regular pricing structure. and the Enterprise levels, there are loads of add-on features not included in standard pricing. Things like call recording,
It's great that all of these unified communication tools are available, but some customers might benefit from a calling plan that already includes these as standard features in their monthly price.
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