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Vonage is a publicly owned, New Jersey-based, VoIP provider with plans for residential, small to mid-size business and enterprise customers. They offer several different options.
VoIP Residential: VoIP phone service using your internet connection. Either use a standard home phone with a free adapter or access your account through iOS and Android mobile devices.
VoIP Business Cloud: Provide service and features for small and mid-size businesses.
VoIP Enterprise: Added features and service infrastructure for enterprise-level companies.
Vonage offers a residential VoIP service that uses your existing internet connection to place calls. You can use it through your standard home phone with a provided adaptor, or you can use the service on your mobile phone through the Vonage app. Residential users have a few different plans to choose from:
Vonage North America
Vonage US & Canada 400
Vonage 3000 to Globe Philippines
As an incentive, if you sign a year contract, most plans offer a promotional priced period. Additionally, it comes with a free phone adapter ($79), free activation, and some plans, free shipping.
Additionally, Vonage’s in-network calling, app-to-app calling is free.
In 2003, Vonage began offering 911 calling that requires users to register their address with the company so emergency services can respond more quickly. If you choose Vonage for home use, be sure to register for 911 calls. Keep in mind that internet failure is not a threat to calls that are placed over a 3G or 4G network.
With Vonage, there are separate platforms for SMBs and enterprise-level business VoIP customers.
Vonage offers three Business Cloud Plans so companies of all sizes can use their service. Pricing is based on the number of users and level of service, either Mobile, Premium, or Advanced. More users mean lower fees per month per user, while the calling plans with more features lead to higher monthly costs.
Vonage Business Cloud Plans:
If you need 100+ lines, contact Vonage for custom pricing.
All three plans include:
Vonage Enterprise Plans:
The Enterprise option offers more collaboration tools and of course more extensions. Pricing is upon request. Customers should note that business service is available on a month-to-month contract, while Enterprise is not.
The Vonage app for smartphones is seamless and intuitive. Users have access to a number of features, like voice-to-text voice mail, a caller ID that matches your business phone number, a call log, and call forwarding.
Using the smartphone app, users can make and receive calls on their cellphone from their original home phone number. The Vonage home plan also lets users set up virtual numbers that people in other countries can connect to for the price of a local call.
Virtual numbers cost between $4.99 and $9.99 a month in addition to Vonage's regular monthly costs for VoIP service. This can save a lot of money for those who make lots of international calls.
Vonage also provides a free desktop plugin that keeps you informed of calls and voice mails in real-time.
Vonage offers a 30-day money-back guarantee. If you cancel within 30 days of your order date, the service provider will refund the first line, monthly fee, taxes, shipping, and activation fees.
Vonage Business does not offer free international long distance calling. Instead, the Long Distance features let users make calls at fairly low rates.
Keep in mind that app-to-app calling is free. If you call a Vonage number using the app to someone else using the Vonage app, anywhere in the world, the service is free.
Vonage's cancellation process was once notoriously difficult but saw a re-haul in 2009. While residential or business users cannot cancel through their Vonage online account or through email, they are provided with a toll-free number to call customer service if they'd like to cancel their service. However, this number was still fairly difficult to find on the Vonage website.
On both the Business Cloud and the Enterprise levels, there are loads of add-on features not included in standard pricing. Things like call recording, video conferencing, online meetings, and virtual faxing all come at an additional fee. Many other services offer these as a part of their regular pricing structure.
It's great that all of these unified communication tools are available, but some business customers might benefit from a calling plan that already includes these as standard features in their monthly price.
Scammers with their plan effective date. Their overage rates are excessive. Customer service is awful and not knowledgeable and to a point tat is deceiving.
Love the price on calling out of the country. It took them a while to get us set up but know that it is I love it.
Vonage allows reliable and stable calls to foreign countries for a great price. The services and countries covered by Vonage are so versatile and practical.
I used Vonage when I lived in Europe. It was an amazing, affordable service to use.
Service is EXCELLENT!!!