RingCentral
check_circleverifiedRingCentral is a company founded in 1999. Along with cloud-based voice over internet phone calls (), the company also offers , team messaging, and internet faxing for small and enterprise-level businesses.
RingCentral Office unified communications system (UCaaS) prices range from $19.99-$69.99 per user per month, depending on the following:
- Number of users
- Number of minutes in your monthly plan (100-10,000)
- Your online meeting room capacity (from 4-200 people)
- Annual or monthly billing (annual saves you up to 33%)
- The addition of extras like voicemail transcription & automatic call recording
- Integration with 110+ platforms like Salesforce
Additionally, this provider offers an online portal, a desktop app, as well as a mobile app for iOS and Android devices.
Keep reading for pros and cons, plus RingCentral reviews from verified customers.
RingCentral is currently offering a price match. Find a better deal? RingCentral will match it.
The Good
- Bells & Whistles
- Customer Service
- RingCentral Pricing Plans
- Free Trial
It's easy to find the good with this company. In addition to years of experience, RingCentral offers an easy installation process, transparency with , reasonable prices, among other things. RingCentral is known for its high-speed internet, visual , and cloud-based . RingCentral's system manages all sorts of features that are helpful for your contact solutions needs like conference .
Bells & Whistles
RingCentral doesn't just offer you a to make wifi-based calls. As a UCaaS company, it offers internet-based voice , bundled together with dozens of extra communication tools to make all types of contact easier: phone calls, messaging, solutions, , , , and for online meetings and training. You can leave your landline phone behind and upgrade to RingCentral's cloud-based virtual PBX and management systems for . These special tools are included in each plan.
- Auto-receptionist
- Multi-level IVR for inbound calls
- Hold music
- Dial-by-name address book
- Call monitoring
- Toll-free services
- Analytics and reporting
RingCentral Professional plan features integrate with 110+ well-known desktop and mobile app features from companies such as:
- Desk.com
- Dropbox
- Microsoft
- Okta
- Oracle
- Salesforce
- ServiceNow
- Zendesk
Internet fax services are also available, this allows you to send or receive faxes online. Check out our RingCentral Fax reviews here.
Along with all of these call control and monitoring features, software integration options, and fax, users can also use the RingCentral app to bring the business phone service with you anywhere on your mobile device. You can even transfer your existing phone number to RingCentral and set up an international number.
Customer Support
From accessing basic information to setting up your VoIP system and managing your account, it's easy to contact RingCentral with questions. Customer Support options include 24/7 phone service and a live chat tool. Plenty of up-front answers to frequently asked questions are also available on the website.
RingCentral Pricing Plans
There are four business VoIP service + UCaaS office plans to choose from, ranging from $29.99 per month per user to $69.99 per month per user.
All four plans come with most of the features you would need, but the rate goes up for additional bundled services added. The pricing plan is tiered so that companies with more employees pay a bit less per user.
They offer monthly or annual billing, with cheaper rates (up to 33%) for those who are able to bill annually. As a note, if you are planning to have more than 10,000 users, pricing may be different. You are asked to contact the sales team for more info.
You should also know that RingCentral doesn't charge activation or cancellation fees for their business VoIP phone service.
Free Trial
If you're at all on the fence about these services, RingCentral offers a 30-day trial for all of its pricing plans. This makes it easy for customers to test their phone systems and optional features before you commit to a pricing plan.
The Bad
- Missing Features on Low-Grade Plans
- No Contract Available
As with any business, there are downsides to RingCentral. Admittedly, it's a bit difficult to identify significant weaknesses with this company. Here are the main frustrations you might have with this VoIP service:
Missing Features on Low-Grade Plans
As their pricing model has four tiers, each consecutive plan comes with more toll-free and calling minutes, along with collaboration tools than the last. That being said, the first two tiers are low-cost VoIP options.
The Essentials and Standard plans do not come with automatic call recording capabilities. The flaw here is that you have to pay for a more expensive Premium plan if you desire any of these features.
We should also note that the first tier, Essentials, is only available for up to 10 users, and only includes 100 phone minutes in the monthly plan, so it would only really be viable for small business owners.
No Contract Available
Perhaps a less common need for a consumer is that of a contract for their VoIP service. Most people would find it a pro for RingCentral to not require clients to sign a contract to use their phone service. However, contracts have their place in that they can sometimes reduce your costs over time. If that's something you would prefer, then RingCentral does not offer that perk.
The Bottom Line
RingCentral is definitely a recommended brand for VoIP services. Not only has the company proven itself with a large customer base, and a good amount of business experience; it also offers flexibility and transparency that are sure to please.
Any customer will enjoy free activation and a wide variety of special tools, easy setup, and ready customer support. In particular, RingCentral is exceptional at being up-front with information pertaining to pricing and the logistics of activating your VoIP system. The features offered for tiered plans include a desktop app, smartphone app, video conferencing, cloud PBX, a number of toll-free minutes, and much more.
For clients who prefer a contracted phone system or who might want a low-grade VoIP system for personal or residential use, this company may not be a good match.
In the end, the flexibility of the tiered RingCentral Office options, including bundled VoIP phone, unified communications packages, and the many features that come with the services will suit a variety of both small and enterprise-level businesses.
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User Reviews
Star Rating
31 Reviews
Review Breakdown
Sentiment Criteria
We are happy with the service provided. They have been very helpful and easily make theirselves available when I have needed support. I would recommend this company for most any business.
Very thorough training and setup. This system has been very easy to work with and support is extremely responsive with answering question. I'm very happy with the product and service.
Great Service when I have technical difficulties! I transferred from Nextiva and I am very happy so far! What an upgrade in phone system technology and Service level
Are used Ring Central recently to be able to teach a class for a corporate client. I found the connection to be reliable for the most part with only a couple of drops during four days of class.
Reply from RingCentral
Oct 10, 2019
Ed, thanks for this feedback! We love to hear about how our customers use our products. If you have more you'd like to share, we'd love to hear it. We'll shoot over a private response if you have anything else you'd like to add.
SCAM! early termination fees trying to charge $32,000 in fees. Avoid this company.
Reply from RingCentral
Sep 17, 2019
Nathan, we've responded to your reviews on all locations. Please reach out, as we'd like to see if we can help. [email protected]
They are fantastic. Their customer support is generally very good. Their system downtime is extremely limited. On very rare occasions a very small percentage of the phones might be down in the office for up to 30 minutes and then it's back up all by itself. I think they take security seriously. I notice they encrypt and change default passwords with stuff dealing with configuring phones, unlike other companies I've tried. They only get a star off because tracking calls' origin and displaying it on a phone, and tracking that can be difficult. Also, callerID company-wide must say the same thing, so we've had to create another "generic" account we use when it doesn't want it to say our primary company name.
Reply from RingCentral
Sep 09, 2019
Justin, thanks so much for your feedback! We take your user experience seriously & we're always working to improve. If you'd like to connect with us further, we'll share contact information in a private response.
Efficient no wasting time courtesy well received Very accommodating with signing up and putting lines on nintey day hold
Reply from RingCentral
Sep 09, 2019
Alan, we love this review! We pride ourselves on efficiency. So glad you've had a good experience. We've connected via a private response with contact information if you have anything further.
We have been using Ring Central for our land lines and our cell calls and have no issues. We are always give the top attention we need and we encuorage anyone that needs a realiable phone system to check them out.
Reply from RingCentral
Sep 09, 2019
Joe, we're so thrilled to hear this! We want our customers to feel supported. Thanks for the endorsement! If you have anything else you'd like to add, we'll be messaging you privately with our contact information.
I am new to RingCentral and so far have used only their Fax service. I am very impressed with their lever of Customer Support! I have spoken with them on the phone (Yes! an actual person on the other end) and I have chatted with them with questions. They are very helpful, knowledgeable and don't end the call or chat until my questions are completely answered or resolved. I would highly recommend RingCentral!
Reply from RingCentral
Sep 09, 2019
Laurie, our support team is really phenomenal and they're eager to lend a hand. So glad you feel supported. If you'd like to share anything else, please reach out via the contact information we've shared in the private response.
Our company has been using RingCentral for a couple of years and service has been very good for the most part. (Every rep in a call center has a bad day from time to time, but it's frustrating when you're trying to get an issue resolved and they are having that bad day.) RC offers lots of different features and ways to configure the phones for your business needs. The online portal makes it even easier and support is available when needed. Overall, we have had very good experience with RingCentral and would recommend them as a premier VoiP company!
Very convenient and easy to use service. It integrated well with my work environment and was easy for IT to support.
Reply from RingCentral
Jun 11, 2019
Thanks for this review, Mike! We're happy to hear it's working great for you and your team.
I have been using RingCentral for about 4 years now. They have great customer support and have found them to cover all needs I have for my work phone.
Reply from RingCentral
Jun 10, 2019
Great news, Michael! Thanks for your review!
The connection to the servers can be spotty, but overall I don't know why you wouldn't get this service!
I worked for awhile as a sales rep for a startup company and we used RingCentral. It seemed to work well, when an interested person would call in to the number, it would route to my cell phone, which was handy.
Very easy to use, and very helpful whenever I have had to call in.
The Ring Central Fax service works very well for my business. It enables me to offer complete and convenient access for my clients.
great product and reasonably priced. required fax number for short period of time and didn't have a fax machine, ability to email fax and purchase a number for a monthly period was perfect for my needs. Fax quality was high and know the content was sent over wire successfully.
We had horrible service with Ring Central's Voip. The phones kept dropping the service, our internet kept going down. This wasn't the exception to the norm, it was happening everyday, every hour! We'd call the tech support, who blamed it on our internet provider. The internet provider would come down and check, talk to the tech support and say it was not them. We told tech support that possibly one of the phones we bought from them was faulty. Nope, they said that was the first item they checked. They kept insisting it was the internet provider. Amazingly we changed phone systems and all issues stopped immediately. When we notified Ring Central that we were stopping service with them, they asked why. After hearing our complaints, they said maybe one of our phones was faulty, and who did we get it from? We told them the phones were purchased from them. After that, there was no comment. I would not recommend using their service or products.
I'm very pleased with Ring Central. We've had our toll free number for two years and no issues whatsoever. Billing is simple and pricing competitive (they matched another offer we had). Highly recommend.
Great service, no problems, good value! RingCentral A+++!
The representative was pleasant and most helpful.
Ring Central is an excellent provider for internet faxing.
Outstanding fax program for rural area ,!with smart phone I have access for in coming and out going faxes
Customer service has been excellent! They can always answer my questions.
So convenient, fast , easy and handy. Highly commendale...!
I think ring central is pretty good at there work
Beyond Basketball has been with ring central f ir over 3 yrs and services have been goid. I use the fax program and the time
You offer a great service at a reasonable price. Good job
RingCentral a very user friendly application that is also low cost.
you're good.. sometimes sigbal is bad.. but good overall
RingCentral has been a great asset to my business!!
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