RingCentral is a business communications company founded in 1999. Along with cloud-based voice over internet phone calls (VoIP), the company also offers video conferencing, team messaging, and internet faxing for small and enterprise-level businesses.
RingCentral Office unified communications system (UCaaS) prices range from $29.99-$69.99 per user per month, depending on the following:
Additionally, this provider offers an online portal, a desktop app, as well as a mobile app for iOS and Android devices.
Keep reading for pros and cons, plus RingCentral reviews from verified customers.
It's easy to find the good with this company. In addition to years of experience, RingCentral offers an easy installation process, transparency with customer service, reasonable prices, among other things.
RingCentral doesn't just offer you a VoIP service app to make wifi-based calls. As a UCaaS company, it offers internet-based voice calling, bundled together with dozens of extra communication tools to make all types of contact easier: phone calls, business SMS messaging, and video conferencing for online meetings and training. You can leave your landline phone behind and upgrade to RingCentral's cloud-based virtual PBX and management systems for business. These special tools are included in each plan.
RingCentral Professional plan features integrate with 110+ well-known desktop and mobile app features from companies such as:
Internet fax services are also available, this allows you to send or receive faxes online. Check out our RingCentral Fax reviews here.
Along with all of these call control and monitoring features, software integration options, and fax, users can also use the RingCentral app to bring the business phone service with you anywhere on your mobile device. You can even transfer your existing phone number to RingCentral and set up an international number.
From accessing basic information to setting up your VoIP system and managing your account, it's easy to contact RingCentral with questions. Customer Support options include 24/7 phone service and a live chat tool. Plenty of up-front answers to frequently asked questions are also available on the website.
There are four business VoIP service + UCaaS office plans to choose from, ranging from $29.99 per month per user to $69.99 per month per user.
All four plans come with most of the features you would need, but the rate goes up for additional bundled services added. The pricing plan is tiered so that companies with more employees pay a bit less per user.
They offer monthly or annual billing, with cheaper rates (up to 33%) for those who are able to bill annually. As a note, if you are planning to have more than 10,000 users, pricing may be different. You are asked to contact the sales team for more info.
You should also know that RingCentral doesn't charge activation or cancellation fees for their business VoIP phone service.
If you're at all on the fence about these services, RingCentral offers a 30-day trial for all of its pricing plans. This makes it easy for customers to test their phone systems and optional features before you commit to a pricing plan.
As with any business, there are downsides to RingCentral. Admittedly, it's a bit difficult to identify significant weaknesses with this company. Here are the main frustrations you might have with this VoIP service:
As their pricing model has four tiers, each consecutive plan comes with more toll-free and calling minutes, along with collaboration tools than the last. That being said, the first two tiers are low-cost VoIP options.
The Essentials and Standard plans do not come with automatic call recording capabilities. The flaw here is that you have to pay for a more expensive Premium plan if you desire any of these features.
We should also note that the first tier, Essentials, is only available for up to 10 users, and only includes 100 phone minutes in the monthly plan, so it would only really be viable for small business owners.
Perhaps a less common need for a consumer is that of a contract for their VoIP service. Most people would find it a pro for RingCentral to not require clients to sign a contract to use their phone service. However, contracts have their place in that they can sometimes reduce your costs over time. If that's something you would prefer, then RingCentral does not offer that perk.
As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.
All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.
Very convenient and easy to use service. It integrated well with my work environment and was easy for IT to support.
Reply from RingCentral
Jun 11, 2019
Thanks for this review, Mike! We're happy to hear it's working great for you and your team.
I have been using RingCentral for about 4 years now. They have great customer support and have found them to cover all needs I have for my work phone.
Reply from RingCentral
Jun 10, 2019
Great news, Michael! Thanks for your review!
The connection to the servers can be spotty, but overall I don't know why you wouldn't get this service!
I worked for awhile as a sales rep for a startup company and we used RingCentral. It seemed to work well, when an interested person would call in to the number, it would route to my cell phone, which was handy.
Very easy to use, and very helpful whenever I have had to call in.
The Ring Central Fax service works very well for my business. It enables me to offer complete and convenient access for my clients.
great product and reasonably priced. required fax number for short period of time and didn't have a fax machine, ability to email fax and purchase a number for a monthly period was perfect for my needs. Fax quality was high and know the content was sent over wire successfully.
We had horrible service with Ring Central's Voip. The phones kept dropping the service, our internet kept going down. This wasn't the exception to the norm, it was happening everyday, every hour! We'd call the tech support, who blamed it on our internet provider. The internet provider would come down and check, talk to the tech support and say it was not them. We told tech support that possibly one of the phones we bought from them was faulty. Nope, they said that was the first item they checked. They kept insisting it was the internet provider. Amazingly we changed phone systems and all issues stopped immediately. When we notified Ring Central that we were stopping service with them, they asked why. After hearing our complaints, they said maybe one of our phones was faulty, and who did we get it from? We told them the phones were purchased from them. After that, there was no comment. I would not recommend using their service or products.
I'm very pleased with Ring Central. We've had our toll free number for two years and no issues whatsoever. Billing is simple and pricing competitive (they matched another offer we had). Highly recommend.
Great service, no problems, good value! RingCentral A+++!
The representative was pleasant and most helpful.
Ring Central is an excellent provider for internet faxing.
Outstanding fax program for rural area ,!with smart phone I have access for in coming and out going faxes
Customer service has been excellent! They can always answer my questions.
So convenient, fast , easy and handy. Highly commendale...!
I think ring central is pretty good at there work
Beyond Basketball has been with ring central f ir over 3 yrs and services have been goid. I use the fax program and the time
You offer a great service at a reasonable price. Good job
RingCentral a very user friendly application that is also low cost.
you're good.. sometimes sigbal is bad.. but good overall
RingCentral has been a great asset to my business!!