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RingCentral

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40 User Reviews

9.6

Overall Score

RingCentral is a complete business phone solution. Along with cloud-based voice over internet phone calls (VoIP), the company also offers video conferencing, team messaging, and internet faxing for small and enterprise-level businesses. In addition to years of experience, RingCentral offers an easy installation process, transparency with customer service, and reasonable prices. The company is known for its high-speed internet, visual voicemail, and cloud-based VoIP. 

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The Good

  • Services and Features
  • Customer Service
  • Plan Flexibility
  • Case Studies
  • Free Trial

Services and Features 

RingCentral doesn't just offer you a VoIP service app to make Wi-Fi-based calls. As a UCaaS company, it offers internet-based voice calling, bundled together with dozens of extra communication tools to make all types of contact easier: phone calls, business SMS messaging, phone systems solutions, automatic call recording, unlimited calling, international toll-free calling, and video conferencing for online meetings and training. You can leave your landline phone behind and upgrade to RingCentral's cloud-based virtual PBX and management systems for business. With each plan you can contact your team from your mobile device using the RingCentral app. These special tools are included in each plan:

  • Auto-receptionist 
  • Multi-level IVR for inbound calls
  • Hold music 
  • Dial-by-name address book 
  • Call monitoring
  • Toll-free services
  • Analytics and reporting
  • RingCentral meetings with your team
  • Fax options

RingCentral Professional plan features integrate with over 110 well-known desktop and mobile app features from companies such as the following: 

  • Desk.com 
  • Dropbox 
  • Google 
  • Microsoft 
  • Okta 
  • Oracle 
  • Salesforce 
  • ServiceNow 
  • Zendesk 

Internet fax services are also available; this allows you to send or receive faxes online. Check out our RingCentral Fax reviews here

Along with call control, monitoring features, software integration options, and fax options, users can also use the RingCentral app to bring the business phone service with you anywhere on your mobile device. You can even transfer your existing phone number to RingCentral and set up an international number.

Customer Support 

From questions about accessing basic information, to setting up your VoIP system and managing your account, it's easy to get in touch with the RingCentral contact center. Customer Support options include 24/7 phone service and a live chat tool. Plenty of upfront answers to frequently asked questions are also available on the website.

Plan Flexibility

RingCentral allows you to choose your plan by what you need. They provide the option to just have a plan that includes calling, meetings, messaging, or you can choose the all-in-one option.

There are three all-in-one options:

Office Standard 

  • Unlimited calling within the U.S.
  • Team messaging and collaboration
  • Unlimited video conferencing with up to 4 people
  • 1,000 toll free minutes per month
  • Voicemail-to-text
  • Automatic phone book creation from your contacts

Office Premium 

  • Unlimited calls within the U.S.
  • Team messaging and collaboration
  • Unlimited audio meetings
  • Unlimited video conferencing with up to 100 people
  • 2,55 toll-free minutes per month
  • Voicemail-to-text
  • And more

Office Ultimate

  • Unlimited calls within the U.S.
  • Team messaging and collaboration 
  • Unlimited audio meetings 
  • Unlimited video conferencing with up to 200 people
  • 10,000 toll free minutes per month
  • Voicemail-to-text
  • Automatic phone book creation from your contacts
  • And more

All three plans come with similar features, but the rate goes up for additional bundled services added. The pricing plan is tiered so that companies with more employees pay a bit less per user. The company offers monthly or annual billing, with cheaper rates for those who are able to bill annually. As a note, if you are planning to have more than 10,000 users, pricing may be different.

You should also know that RingCentral doesn't charge activation or cancellation fees for their business VoIP phone service.

Case Studies

RingCentral's website features several case studies detailing how its services helped clients. Potential customers can research how other businesses of similar size and in the same industry benefited from using RingCentral's VoIP solution. It's a pressure free way for you to evalute if this is the right solution for your company. 

Free Trial 

If you're at all on the fence about these services, RingCentral offers a 30-day trial for all of its pricing plans. This makes it easy for customers to test their phone systems and optional features before you commit to a pricing plan. The trial is only available for new subscribers and is limited to a maximum of five users.

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The Bad

  • Missing Features on Low-Grade Plans

Missing Features on Low-Grade Plans 

As the company's pricing model has four tiers, each consecutive plan comes with more toll-free and calling minutes, along with collaboration tools, than the last. That being said, the first two tiers are low-cost VoIP options.

The Essentials and Standard plans do not come with automatic call recording capabilities. The flaw here is that you have to pay for a more expensive Premium plan if you desire any of these features.

We should also note that the first tier, Essentials, is only available for up to 10 users, and only includes 100 phone minutes in the monthly plan, so it would only really be a viable solution for small business owners.

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The Bottom Line

RingCentral is a recommended brand for VoIP services. Not only has the company proven itself with a large customer base and a vast amount of business experience; it also offers flexibility and transparency that are sure to please.

Any customer will enjoy free activation and a wide variety of special tools, easy setup, and ready customer support. In particular, RingCentral is exceptional at being upfront with information pertaining to pricing and the logistics of activating your VoIP system. The features offered for tiered plans include a desktop app, smartphone app, video conferencing, cloud PBX, a number of toll-free minutes, and much more.

For clients who prefer a contracted phone system or who might want a low-grade VoIP system for personal or residential use, this company may not be a good match.

In the end, the flexibility of the tiered RingCentral Office options, including bundled VoIP phone, unified communications packages, and the many features that come with the services will suit a variety of both small and enterprise-level businesses.

For more information, read the RingCentral reviews below. 

*Terms and Conditions: The Offer is valid between October 15, 2020 and December 31, 2020. To qualify for SMB Holiday promotional offer (“Offer”) you must: purchase a new one-year RingCentral Office plan of any tier; (2) between two and ninety-nine digital lines; (3)be a new RingCentral customer (as determined by RingCentral); (4) be located in the US and Canada only ; and (5) be 18 years of age or older; when purchasing the RingCentral Office plan (the “Qualifying Conditions”). The Offer includes: (2) two months free service for RingCentral Office plans (subject to the Two Month Free Conditions set forth below) (2) a 25% discount off the standard list price of qualifying any RingCentral Office plans for remainder of one-year plan. Promotional price discount applies to base monthly rate only and excludes fees, taxes, additional or premium services and other charges. These terms are subject to change at any time without prior notice. You agree that the final discount Offer price is determined by RingCentral’s sole discretion, in compliance with these termsand any applicable laws. RingCentral reserves right to terminate this offer at any time. RingCentral Terms of Service apply. Early termination or other changes to the customer’s RingCentral Office plan, may be subject to additional fees, subject to theQualifying Conditions.

Two Free Months Conditions: The two free months service is only applicable for month-to-month pricing. Month-to-month pricing will begin at activation of account, as determined by applicable 
2020 commencement date. If customer elects annual payments, customer will be billed upon commencement of service and a credit on account will be applied for two free months of services, excluding fees, taxes, additional or premium services and other charges. Annual payment will show 2020 monthly payments credits and remaining 2021 annual payments billed (collectively, the “Two Month Free Conditions”)

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We'll Introduce You!

Call our recommended rep over at RingCentral below.

1-(844) 907-2827
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RingCentral Frequently Asked Questions

What are the benefits of RingCentral Office?

There are many benefits:

  • Set up your phone system to work the way you do
  • Connect your office, remote employees and mobile users under one phone system
  • Easily support multiple locations, move from one location to another, or instantly add new users
  • Change answering and forwarding rules online, anytime, anywhere
  • Integration with existing phones or mobile devices
  • Never miss a call or fax
  • Be connected to your phone system in and out of the office
  • Customers can reach you or your employees, wherever you are
  • Get your voice and fax messages anytime, from anywhere
  • Easy collaboration from anywhere, any device
  • Never miss an important face-to-face meeting with HD video conferencing
  • Unlimited audio conferencing with up to 1,000 participants
  • Efficient team collaboration with easy file sharing and group discussion
  • Simple, all-inclusive pricing for assured low monthly cost
  • Reduce ongoing operating costs
  • Unlimited minutes means you never have to worry about overage charges
  • You use it, we manage it
  • No complex hardware or on-site PBX to install or maintain
  • 24/7 customer support
  • One provider for business communications—voice, fax, text, online meetings, audio conferencing, and team collaboration

What’s a cloud-based phone system?

“Cloud-based” means that the core technology infrastructure and global network providing the business phone and fax system functionality is located in our multiple secure data centers and delivered to your business over the web. This eliminates the need for capital investment and the hassle of installing and managing complex hardware in your office.

How much does RingCentral cost?

RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost.

All editions include everything you need for your business, including a cloud-based business phone system, phone and fax service with unlimited calling and faxing anywhere in the U.S. and Canada, online meetings and conferencing, advanced call management, auto attendant, and more.

Is there a free trial for RingCentral Office?

RingCentral Office comes with a free 30-day trial period, so there’s no risk in purchasing and trying it for your business. The phones can also be returned for a full refund within 30 days (must be in good condition, complete with all original materials).

Is there a set-up fee?

No. There are no setup or activation fees.

Can I transfer my existing phone numbers to RingCentral?

Yes. You can transfer (port) your existing toll-free or local phone numbers to RingCentral. The porting process takes approximately 2–4 weeks and depends on how quickly your current provider releases the phone numbers.

What’s involved in setting up my RingCentral Office business phone system?

There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral Office, it’s instantly activated, so you can immediately receive calls and customize your Auto-Receptionist, answering rules, and virtual extensions from your online account.

We also have Account Specialists available to help you set up your system and show you how easy it is to use the advanced call management features.

What features are included with RingCentral Office?

RingCentral Office delivers complete business functionality and a rich set of features for your office phone system. You’ll get everything you need in one complete system with one low price: reliable phone and fax service with unlimited calling and faxing (U.S. and Canada), online meetings and conferencing, multiple extensions, auto attendant, call forwarding, business SMS and MMS, and more.

Message from
RingCentral

Customers choose RingCentral because of trust: 1. Customers trust that we will provide the best features and functionality that will help their business operate effectively, and their people operate efficiently in their ever-evolving scope of work. 2. They trust that we will always keep our service up and running, providing maximum availability for the business-critical services that we provide. 3. They trust that our implementation teams will give them a smooth transition from their legacy past and into a brighter, cloud-focused future. 4. They trust that once they are customers, we are going to do everything we can to make them stay customers for life, with excellent customer service, and a responsive and dynamic platform which can be adjusted to meet their needs as time goes on.

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Star Rating

4.2

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40 Reviews

Review Breakdown

5 grade

58%

4 grade

28%

3 grade

3%

2 grade

0%

1 grade

13%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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Featured Review

star star star star star

kitty New York, NY

It has a Reliable inter-office communication service, very Simple and easy to use, and Convenient and portable.

1 year ago

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Reply from RingCentral

Thanks so much for taking a moment to share this review! We are always appreciative of customers that reach out!

Mar. 12th, 2020

bookmark

Featured Review

star star star star star

Natasha Harris Miami Beach, FL

The best thing I like about ring central is that no matter what they stay with you until the job is done. Coming into a new position I had update a lot of things with the system such as company greetings, names , extensions etc. It was a very good learning experience, and even if the task I was asking was not obtainable through regular actions a work around was created my request could be completed.

1 year ago

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Reply from RingCentral

Thanks, Natasha! We appreciate your feedback! Happy to support you!

Mar. 10th, 2020

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Tiffany I Gaithersburg, MD

Ring is such a great security service. Being able to see what’s going on in front of your house as well as your neighborhood gives you piece of mind. Able to keep track of deliveries right on my phone while I’m at work

2 months ago

star star star star star

Sophie's Healthcare Services INC New City, NY

Very good customer service: (1) Prompt Response, (2) Technicians are quite knowledgeable, (3) Courteous and patient.

3 months ago

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Reply from RingCentral

Appreciate you taking the time to reach out with this review!

Feb. 1st, 2021

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Justin Bongard Statesville, NC

They are fantastic. Their customer support is generally very good. Their system downtime is extremely limited. On very rare occasions a very small percentage of the phones might be down in the office for up to 30 minutes and then it's back up all by itself. I think they take security seriously. I notice they encrypt and change default passwords with stuff dealing with configuring phones, unlike other companies I've tried. They only get a star off because tracking calls' origin and displaying it on a phone, and tracking that can be difficult. Also, callerID company-wide must say the same thing, so we've had to create another "generic" account we use when it doesn't want it to say our primary company name.

1 year ago

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Reply from RingCentral

Justin, thanks so much for your feedback! We take your user experience seriously & we're always working to improve. If you'd like to connect with us further, we'll share contact information in a private response.

Sep. 9th, 2019

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LAURIE M LAPHAM North Adams, MI

I am new to RingCentral and so far have used only their Fax service. I am very impressed with their lever of Customer Support! I have spoken with them on the phone (Yes! an actual person on the other end) and I have chatted with them with questions. They are very helpful, knowledgeable and don't end the call or chat until my questions are completely answered or resolved. I would highly recommend RingCentral!

1 year ago

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Reply from RingCentral

Laurie, our support team is really phenomenal and they're eager to lend a hand. So glad you feel supported. If you'd like to share anything else, please reach out via the contact information we've shared in the private response.

Sep. 9th, 2019

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SylviaK Mesa, AZ

Our company has been using RingCentral for a couple of years and service has been very good for the most part. (Every rep in a call center has a bad day from time to time, but it's frustrating when you're trying to get an issue resolved and they are having that bad day.) RC offers lots of different features and ways to configure the phones for your business needs. The online portal makes it even easier and support is available when needed. Overall, we have had very good experience with RingCentral and would recommend them as a premier VoiP company!

1 year ago

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Reply from RingCentral

Thank you, Sylvia!

Mar. 10th, 2020

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EC

great product and reasonably priced. required fax number for short period of time and didn't have a fax machine, ability to email fax and purchase a number for a monthly period was perfect for my needs. Fax quality was high and know the content was sent over wire successfully.

4 years ago

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Dave_ Layton, UT

RingCentral VOIP has been great when communicating with other business professionals. I’m not a subscriber but have always been impressed with the quality of the calls.

7 months ago

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Reply from RingCentral

Thanks, Dave! Excited to hear from you.

Sep. 14th, 2020

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Ronn F Harwood, MD

Very thorough training and setup. This system has been very easy to work with and support is extremely responsive with answering question. I'm very happy with the product and service.

1 year ago

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Reply from RingCentral

Thank you, Ronn! Happy to hear from you!

Mar. 10th, 2020

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Joe B Myrtle Beach, SC

We have been using Ring Central for our land lines and our cell calls and have no issues. We are always give the top attention we need and we encuorage anyone that needs a realiable phone system to check them out.

1 year ago

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Reply from RingCentral

Joe, we're so thrilled to hear this! We want our customers to feel supported. Thanks for the endorsement! If you have anything else you'd like to add, we'll be messaging you privately with our contact information.

Sep. 9th, 2019

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Angela Talbot Glendale, CA

I'm very pleased with Ring Central. We've had our toll free number for two years and no issues whatsoever. Billing is simple and pricing competitive (they matched another offer we had). Highly recommend.

4 years ago

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Roxene Chamberlin Lentz Belleview, FL

We are happy with the service provided. They have been very helpful and easily make theirselves available when I have needed support. I would recommend this company for most any business.

1 year ago

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Reply from RingCentral

Thanks so much, Roxene!

Mar. 10th, 2020

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Caroline Hernandez Raleigh, NC

Great Service when I have technical difficulties! I transferred from Nextiva and I am very happy so far! What an upgrade in phone system technology and Service level

1 year ago

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Reply from RingCentral

Glad to hear it, Caroline! Thank you for your review!

Mar. 10th, 2020

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Charlotte Trujillo Monterey Park, CA

We had horrible service with Ring Central's Voip. The phones kept dropping the service, our internet kept going down. This wasn't the exception to the norm, it was happening everyday, every hour! We'd call the tech support, who blamed it on our internet provider. The internet provider would come down and check, talk to the tech support and say it was not them. We told tech support that possibly one of the phones we bought from them was faulty. Nope, they said that was the first item they checked. They kept insisting it was the internet provider. Amazingly we changed phone systems and all issues stopped immediately. When we notified Ring Central that we were stopping service with them, they asked why. After hearing our complaints, they said maybe one of our phones was faulty, and who did we get it from? We told them the phones were purchased from them. After that, there was no comment. I would not recommend using their service or products.

4 years ago

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C Hunter Spring, TX

Feature rich platform. Very intuitive interface in functionality.

5 months ago

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Reply from RingCentral

Thank you for this feedback!

Feb. 1st, 2021

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Francisco Legaspi Walnut Creek, CA

The sales pitch they give are incorrect. I have multiple area codes I can not call. They blame it on cell providers. Had contract. Added extra lines when need and Ringcentral auto renewed my 2 contract with 3 extra lines. The only way I be able to remove them is paying entire 2 years for each LINE! Then when to month to month. The Ringcentrals fees went up to be more expense for 3 less and more expensive.

1 year ago

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Reply from RingCentral

Francisco, we're so sorry to hear about your experience. We'd like to help! Please reach out to and we'll look into this.

Jan. 20th, 2020

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Cheryl Dixon Scottsdale, AZ

The Ring Central Fax service works very well for my business. It enables me to offer complete and convenient access for my clients.

4 years ago

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Clarence Orlando, FL

Beyond Basketball has been with ring central f ir over 3 yrs and services have been goid. I use the fax program and the time

4 years ago

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Ed Clark Mesa, AZ

Are used Ring Central recently to be able to teach a class for a corporate client. I found the connection to be reliable for the most part with only a couple of drops during four days of class.

1 year ago

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Reply from RingCentral

Ed, thanks for this feedback! We love to hear about how our customers use our products. If you have more you'd like to share, we'd love to hear it. We'll shoot over a private response if you have anything else you'd like to add.

Oct. 10th, 2019

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Michael Salt Lake City, UT

I have been using RingCentral for about 4 years now. They have great customer support and have found them to cover all needs I have for my work phone.

2 years ago

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Reply from RingCentral

Great news, Michael! Thanks for your review!

Jun. 10th, 2019

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Dylan Curtis Pleasant Grove, UT

I worked for awhile as a sales rep for a startup company and we used RingCentral. It seemed to work well, when an interested person would call in to the number, it would route to my cell phone, which was handy.

2 years ago

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Kimberly Hillsboro, OR

Our company has lost thousands of dollars each day due to continual issues with the RC system and spent hours upon hours with the incompetent staff members who were unable to solve our issues. We eventually found ways to solve and workaround the seemingly unsolvable issues on our own until we switch to a different service. DO NOT RECOMMEND.

1 year ago

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Reply from RingCentral

Kimberly, we're sorry to hear about your experience. Please reach out to us via the contact information we'll share in a private response. We'd like to help!

Mar. 10th, 2020

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Alan Steinberg

Efficient no wasting time courtesy well received Very accommodating with signing up and putting lines on nintey day hold

1 year ago

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Reply from RingCentral

Alan, we love this review! We pride ourselves on efficiency. So glad you've had a good experience. We've connected via a private response with contact information if you have anything further.

Sep. 9th, 2019

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Fred Saunders Custer, MT

Outstanding fax program for rural area ,!with smart phone I have access for in coming and out going faxes

4 years ago

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Mike Liddle Provo, UT

Very convenient and easy to use service. It integrated well with my work environment and was easy for IT to support.

1 year ago

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Reply from RingCentral

Thanks for this review, Mike! We're happy to hear it's working great for you and your team.

Jun. 11th, 2019

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Antonio

Very easy to use, and very helpful whenever I have had to call in.

4 years ago

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Jennifer Dieken

Customer service has been excellent! They can always answer my questions.

4 years ago

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Cindi Neaves Canton, MI

Ring Central is an excellent provider for internet faxing.

4 years ago

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Elmar Maghanoy

So convenient, fast , easy and handy. Highly commendale...!

4 years ago

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Christopher Gerhart Lansing, MI

You offer a great service at a reasonable price. Good job

4 years ago

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Maureen Wood Ann Arbor, MI

RingCentral a very user friendly application that is also low cost.

4 years ago

star star star star star

Kim Speights

RingCentral has been a great asset to my business!!

4 years ago

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Sherry Atlanta, GA

The representative was pleasant and most helpful.

4 years ago

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John Cas Belmont, CA

Great service, no problems, good value! RingCentral A+++!

4 years ago

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Nathan hanzel Saratoga Springs, UT

The connection to the servers can be spotty, but overall I don't know why you wouldn't get this service!

2 years ago

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Reply from RingCentral

Great to hear! We appreciate your feedback! If we can help, please reach out! We'll send contact information in a private response.

Mar. 10th, 2020

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Jay Atz Little River, SC

The call quality is terrible, we have heard other RC users conversation through our VoIP account

10 months ago

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Reply from RingCentral

Jay, this doesn't sound right. We're always happy to troubleshoot. Please reach out. [email protected]

Sep. 14th, 2020

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Caleb Mills Euless, TX

I think ring central is pretty good at there work

4 years ago

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Ailyn Magno

you're good.. sometimes sigbal is bad.. but good overall

4 years ago

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Nathan Spitalny Inwood, NY

SCAM! early termination fees trying to charge $32,000 in fees. Avoid this company.

1 year ago

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Reply from RingCentral

Nathan, we've responded to your reviews on all locations. Please reach out, as we'd like to see if we can help.

Sep. 17th, 2019

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