RingCentral

• Services and Features
• Customer Service
• Plan Flexibility
• Case Studies
• Free Trial

Services and Features 

RingCentral doesn't just offer you a VoIP service app to make Wi-Fi-based calls. As a UCaaS company, it offers internet-based voice calling, bundled together with dozens of extra communication tools to make all types of contact easier: phone calls, business SMS messaging, phone systems solutions, automatic call recording, unlimited calling, international toll-free calling, and video conferencing for online meetings and training. You can leave your landline phone behind and upgrade to RingCentral's cloud-based virtual PBX and management systems for business. With each plan you can contact your team from your mobile device using the RingCentral app. These special tools are included in each plan:

• Auto-receptionist 
• Multi-level IVR for inbound calls
• Hold music 
• Dial-by-name address book 
• Call monitoring
• Toll-free services
• Analytics and reporting
• RingCentral meetings with your team
• Fax options

RingCentral Professional plan features integrate with over 110 well-known desktop and mobile app features from companies such as the following: 

• Desk.com 
• Dropbox 
• Google 
• Microsoft 
• Okta 
• Oracle 
• Salesforce 
• ServiceNow 
• Zendesk 

Internet fax services are also available; this allows you to send or receive faxes online. Check out our RingCentral Fax reviews here. 

Along with call control, monitoring features, software integration options, and fax options, users can also use the RingCentral app to bring the business phone service with you anywhere on your mobile device. You can even transfer your existing phone number to RingCentral and set up an international number.

Customer Support 

From questions about accessing basic information, to setting up your VoIP system and managing your account, it's easy to get in touch with the RingCentral contact center. Customer Support options include 24/7 phone service and a live chat tool. Plenty of upfront answers to frequently asked questions are also available on the website.

Plan Flexibility

RingCentral allows you to choose your plan by what you need. They provide the option to just have a plan that includes calling, meetings, messaging, or you can choose the all-in-one option.

There are three all-in-one options:

Office Standard 

• Unlimited calling within the U.S.
• Team messaging and collaboration
• Unlimited video conferencing with up to 4 people
• 1,000 toll free minutes per month
• Voicemail-to-text
• Automatic phone book creation from your contacts

Office Premium 

• Unlimited calls within the U.S.
• Team messaging and collaboration
• Unlimited audio meetings
• Unlimited video conferencing with up to 100 people
• 2,55 toll-free minutes per month
• Voicemail-to-text
• And more

Office Ultimate

• Unlimited calls within the U.S.
• Team messaging and collaboration 
• Unlimited audio meetings 
• Unlimited video conferencing with up to 200 people
• 10,000 toll free minutes per month
• Voicemail-to-text
• Automatic phone book creation from your contacts
• And more

All three plans come with similar features, but the rate goes up for additional bundled services added. The pricing plan is tiered so that companies with more employees pay a bit less per user. The company offers monthly or annual billing, with cheaper rates for those who are able to bill annually. As a note, if you are planning to have more than 10,000 users, pricing may be different.

You should also know that RingCentral doesn't charge activation or cancellation fees for their business VoIP phone service.

Case Studies

RingCentral's website features several case studies detailing how its services helped clients. Potential customers can research how other businesses of similar size and in the same industry benefited from using RingCentral's VoIP solution. It's a pressure free way for you to evalute if this is the right solution for your company. 

Free Trial 

If you're at all on the fence about these services, RingCentral offers a 30-day trial for all of its pricing plans. This makes it easy for customers to test their phone systems and optional features before you commit to a pricing plan. The trial is only available for new subscribers and is limited to a maximum of five users.

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• Missing Features on Low-Grade Plans

Missing Features on Low-Grade Plans 

As the company's pricing model has four tiers, each consecutive plan comes with more toll-free and calling minutes, along with collaboration tools, than the last. That being said, the first two tiers are low-cost VoIP options.

The Essentials and Standard plans do not come with automatic call recording capabilities. The flaw here is that you have to pay for a more expensive Premium plan if you desire any of these features.

We should also note that the first tier, Essentials, is only available for up to 10 users, and only includes 100 phone minutes in the monthly plan, so it would only really be a viable solution for small business owners.