NetONE is a total VOIP provider for businesses large and small. For 12 years, the company has provided these services for companies across the United States. Based in Las Vegas, Nevada, the company works 100 percent through agents who strive to provide the best care at an affordable price for their customers.
NetONE’s system includes a wide variety of features that are helpful for customers and businesses. The company provides things like auto attendant, Wi-Fi access, on-site backup, ring groups, conference calls, call park, and more. It doesn’t mention things like music for holds or live agents. These are things customers should ask about when requesting a quote.
NetONE offers the following products to customers:
Customers who use NetONE’s newest technology will be introduced to BridgeBOX, an “all-in-one” solution for VOIP needs. This sleek “box” combines a router, telephone system, backup, and firewall to allow uniformity in communications. Everything can be done from one spot including faxing, click to call, chat, and more — all remotely or in person.
NetONE offers two separate kinds of PBX (Private Branch eXchange) — one is directly hosted through the cloud, and the other is an onsite system. The onsite system provides connectors, cables and routers with firewalls to ensure privacy while rerouting and directing your organization’s calls.
NetONE has worked with a variety of big-name clients, including KFC, the U.S. Air Force, Holiday, and the Better Business Bureau.
Many VOIP providers limit the number of lines and users that can be on one particular phone line. NetONE provides unlimited access and can accommodate any number of employees or users on its platform.
NetONE provides integration with some of the top CRM (customer relationship management) tools on the market, such as Salesforce, Zoho, Pipedrive, and more. This allows for easy communication integration across all channels, both internally and externally.
It’s common for VOIP providers to customize quotes for individual companies depending on specific needs and number of users. NetONE also does this; however, it doesn’t provide even a ballpark price range on its website. This can make it difficult for companies considering a switch to NetONE to know if its services are within their budget.
While NetONE does advertise that it can customize plans for any size business, on its QuoteMatch Tool on the website, its employee options range from 1–4, 5–10, 11–20, and 21+. While it’s evident that the company does offer services for companies with many more employees, it could mean that the company usually caters to smaller businesses with fewer employees.
NetONE does not provide information on contracts or if its services are limited in scope based on the price paid for them.