NetOne
Author: Kaitlyn Short
NetONE is a total VOIP provider for businesses large and small. For 12 years, the company has provided these services for companies across the United States. Based in Las Vegas, Nevada, the company works 100 percent through agents who strive to provide the best care at an affordable price for their customers.
Top Ranked Companies
The Good
- Wide Variety of Features and Products
- BridgeBOX
- Cloud or Onsite Systems
- Solid Reputation
- No Limitations
- Customer Relationship Management Integration
Wide Variety of Features and Products
NetONE’s system includes a wide variety of features that are helpful for customers and businesses. The company provides things like auto attendant, Wi-Fi access, on-site backup, ring groups, conference calls, call park, and more. It doesn’t mention things like music for holds or live agents. These are things customers should ask about when requesting a quote.
NetONE offers the following products to customers:
- IP phones
- Desktop soft phone
- BridgeGO mobile app
- Analog devices
- Sip trunk
BridgeBOX
Customers who use NetONE’s newest technology will be introduced to BridgeBOX, an “all-in-one” solution for VOIP needs. This sleek “box” combines a router, telephone system, backup, and firewall to allow uniformity in communications. Everything can be done from one spot including faxing, click to call, chat, and more — all remotely or in person.
Cloud or Onsite Systems
NetONE offers two separate kinds of PBX (Private Branch eXchange) — one is directly hosted through the cloud, and the other is an onsite system. The onsite system provides connectors, cables and routers with firewalls to ensure privacy while rerouting and directing your organization’s calls.
Solid Reputation
NetONE has worked with a variety of big-name clients, including KFC, the U.S. Air Force, Holiday, and the Better Business Bureau.
No Limitations
Many VOIP providers limit the number of lines and users that can be on one particular phone line. NetONE provides unlimited access and can accommodate any number of employees or users on its platform.
Customer Relationship Management Integration
NetONE provides integration with some of the top CRM (customer relationship management) tools on the market, such as Salesforce, Zoho, Pipedrive, and more. This allows for easy communication integration across all channels, both internally and externally.
The Bad
- No Pricing Information
- May Cater to Small Businesses
- No Contract Information
No Pricing Information
It’s common for VOIP providers to customize quotes for individual companies depending on specific needs and number of users. NetONE also does this; however, it doesn’t provide even a ballpark price range on its website. This can make it difficult for companies considering a switch to NetONE to know if its services are within their budget.
May Cater to Small Businesses
While NetONE does advertise that it can customize plans for any size business, on its QuoteMatch Tool on the website, its employee options range from 1–4, 5–10, 11–20, and 21+. While it’s evident that the company does offer services for companies with many more employees, it could mean that the company usually caters to smaller businesses with fewer employees.
No Contract Information
NetONE does not provide information on contracts or if its services are limited in scope based on the price paid for them.
The Bottom Line
NetONE is a VOIP provider working 100 percent through agents to provide calling, routing, Wi-Fi, and other services to companies across the United States. The company created the “BridgeBOX,” a one of its kind boxed router that effectively manages phones, calls, faxing, chats, and more simultaneously. The company has worked with a variety of big-name brands and maintains a positive reputation.
The company advertises that it can customize a system for as many or as few employees as necessary but may cater more towards smaller groups of fewer than 20 people. Additionally, the company's website offers no information about contracts or pricing information. Customers should request a quote from NetONE in order to learn more about the products and services being offered before moving forward.
