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36 User Reviews

7.4

Overall Score

LAST UPDATED: October 4th, 2021

magicJack offers VoIP phone service through a phone jack adaptor. This little device gives each customer access to high-quality phone calls and conference calls, with the convenience of it all connected to your cell phone. MagicJack can replace your home phone or be used as a replacement for a business phone service.

Keep reading for pros and cons, plus MagicJack reviews from real users. 

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The Good

  • Trial Period
  • Service Options
  • magicJack App
  • Setup
  • Low Prices
  • Free Unlimited Calls to the United States and Canada

Trial Period

magicJack differs from a number of other mainstream VoIP providers because it charges a single price for the device and then offers free service for the first twelve months. After the intro phase, users are free to either continue using the VoIP adapter and renew their service for a low annual price or discontinue and pay nothing aside from the device's original cost. Customers also get a 30-day free trial with their initial purchase. If after the 30 days you decide you don't want it then you can return the device without charge.

Service Options

There are two service options you can choose from magicJackHOME or magicJack for Business.

magicJackHOME The magicJackHOME device will cost $49.99 and your initial purchase includes one free year of unlimited local and long distance calling to the United States, Canada, Puerto Rico, and the Virgin Islands. This option includes the following:

  • caller ID
  • voicemail
  • call forwarding
  • call waiting
  • 411
  • conference calling 
  • calls can be forwarded to your cell phone using the magicApp

magicJack for Business The business plan starts at $75.00 a year per phone line and comes with a free desk phone. With an expansive list of features, some of the main ones include:

  • 3-way calling 
  • auto attendant
  • call transfer and call waiting
  • caller ID and caller ID blocking
  • conference bridge
  • E911 service
  • online call logs 
  • unlimited VoIP service to outgoing calls within the United States and Canada

magicJack PlusmagicJack Plus is a system that gives customer the flexibility to not have to keep their computers on to make calls, which saves consumers money by allowing them to use less electricity.

To install magicJack Plus, all you have to do is first plug it into your computer so you can register it for a magicJack Plus account and a telephone number. Then hook the magicJack plus into the device port to begin making calls.

MagicJack Plus also offers a few free features, such as free long distance and local calls within the United States, free incoming international calls, free call waiting and voicemail services, and a long list of phone numbers available to choose from.

The magicJack Plus solves a lot of the previous problems that were associated with the original magicJack and many of the customers report a better user experience with magicJack Plus, including better call quality. It is important, however, to note that the call quality will largely be impacted by your internet connection.

magicJack App

The magicJack App for iOS and Android is free and allows users to make calls from app-to-app or app-to-jack. With a companion device, incoming calls will appear on home phones, business phones and in the app. When logged into your magicJack account you can easily take your calls on the go and effortlessly switch between your standard phone and mobile devices. Number porting is available, so, with any plan, you can use your existing phone number or generate a new MagicJack number. The magicJack app can be downloaded on an iPhone, Android, or virtually any cell phone with internet capabilities.

Setup

There are two ways to install magicJack with a landline phone set: 

  • VoIP Phone Setup
  • VoIP Computer Setup

MagicJack offers a relatively seamless installation process. You can either set up your magicJack phone device to your computer or to your router.

To connect your cordless phone to your router:

  1. Plug your provided Ethernet cord into the port labeled “INTERNET.”
  2. Plug your phone into the port labeled “PHONE” on your magicJack.
  3. Connect the provided power adapter to your magicJack USB port.
  4. Plug your magicJack into a power outlet.
  5. Select, "click here to register."
  6. Follow the on screen registration process provided.

To connect your cordless phone to your computer:

  1. Plug your phone into the port labeled “PHONE” on your magicJack. [OPTIONAL]
  2. Connect the provided USB port extension to your magicJack.
  3. Plug your magicJack into a USB port on your computer.
  4. Press "start magicJack."
  5. Select, "click here to register."
  6. Follow the on screen registration process provided.

Low Prices

After the free period is over, customers can choose to either renew or cancel. To continue using the MagicJack VoIP service there are two renew options; $39.00 for one year or $89.00 for three years. Customers may also use prepaid credits to place international calls starting at $10.00. If you are making a Jack-to-Jack or App-to-App international call, it is completely free. The cost is fairly inexpensive — magicJack's prices are well below most of the other VOIP service providers we have reviewed.

Free Unlimited Calls to the United States and Canada

A major benefit of magicJack service is that users anywhere in the world can make free unlimited calls to anywhere in the United States and Canada. Users can also make free calls between any two magicJack devices.

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The Bad

  • Customer Service

Customer Service

One of the biggest complaints about magicJack's platform is the lack of person-to-person customer service. In answer to a lack of customer service or tech support for customers, they have a new paid magicJack Concierge service, which includes phone-based customer support and discounted device replacement.

Customers have the option to pay a fee of $11.99 per year, to talk with a customer service representative over a live chat on the magicJack website, or refer to a list of Frequently Asked Questions. This may create additional confusion for users who don't have tech experience or who have unique situations and their question isn't answered on the FAQ page.

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The Bottom Line

magicJack offers a low-cost VoIP service for home and business use. This can be attributed to the ease of access with their simple VoIP adapter. While it may not be ideal to attach an adapter to every single phone within a large corporation, it is perfect for residential VoIP locations and small business owners. This is definitely a VoIP provider worth looking into. 

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Star Rating

3.1

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36 Reviews

Review Breakdown

5 grade

31%

4 grade

17%

3 grade

14%

2 grade

6%

1 grade

33%

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star star star star star

Steve Holyoke, MA

Have had this MagicJack for over 1 year now. The set up was simple, a lot of complaints are about bad connections I have my own router/modem, and that is where the magicJack is plugged into. It works perfect not one dropped call or bad connection. There is a import fee ( 19.99 it was no big deal) plus a small charge for 911 but after reading everything call magicJack before you fill anything online and avoid the fee. For 40 bucks per year to have a home phone you just cant beat it compared to the 60 a month yep 700 a year from the cable company, that is a serious chunk of change saved. And I thank magicjack as my rampage against cable started with them, then I got a over the aiir antenna for the tv. Springfield Mass picked up 53 stations. Because of majicjack my cable went down from 216 a nonth, 2,592 bucks a year to 960 buckes a year, total savings was 1632 bucks a year, Now thats a savings, yep now 80 bucks per month is the cable bill, THANK YOU MAJICJACK!! I recommend this product.

3 weeks ago

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Brittney Mac Gregor Louisville, KY

I haven't used magic jack in several years, but I bought it and tried it out when it first was introduced on infomercials. I haven't had a landline in my house, like ever. When I moved from my parents house to my own place, I could only afford a prepaid cell. Later when magic jack was offered, I was able to have a mock landline for a very affordable price of $20 at the time. The service actually performed well too, but did depend on my isp, which was decent. I also used magic jack for my business line and for my fax. I highly recommend Magic Jack.

1 month ago

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Dan (BigD) Melvindale, MI

I have had MagicJack since 2008 and my bill is paid until 2020. They used to have a great plan and deal for 5 yrs of service, but in the last couple yrs they only offer a three plan which is a good deal. The 5 yr deal was better but the 3 is ok.. for the 12 yrs of time I paid for it cost me less than $275.oo. The phone works great depending on how you have it set up. I really can not complain in any way about the MagicJack or the service. Any problems i did have were resolved in a timely matter. Their customer service worked for me.

2 years ago

star star star star star

Leroy Oliver Clermont, FL

I've had a MagicJack for 6-7 years. It has worked flawlessly throughout. We have had no problem while using it either in Michigan or when I transport it to Florida in the winter time. I really like getting notices in my email that I have messages. I can then play them back on my computer using iTunes.

2 years ago

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Jesse Rice Biloxi, MS

When I was stationed in Iraq magicJack made it possible for me to communicate to my wife and family at home. Its a wonderful product.

1 year ago

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Grant Lofgreen Provo, UT

Absolute best phone service I've had. Unbelievable well priced, works very well. Home integration and set up was painless.

2 years ago

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JF Rancho Palos Verdes, CA

super value and nearly always on! don't think we are missing calls because we get so many unwanted ones!

2 years ago

star star star star star

Spencer Morris (Logan) Riverton, UT

Had magic jack for years--- cheap option for exactly what ya need-- been great

1 year ago

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Charles Lendman Cordova, TN

Had it for a year, works great low cost no issues!

1 year ago

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Gaylord White Atlanta, GA

It works for me and has for the 6 months I have had it

2 years ago

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AD Glendale, AZ

works like a charm. I use it for 7 years. Love it.

3 years ago

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