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LAST UPDATED: February 22nd, 2023

magicJack offers VoIP phone service through a phone jack adaptor. This little device gives each customer access to high-quality phone calls and conference calls, with the convenience of it all connected to your cell phone. MagicJack can replace your home phone or be used as a replacement for a business phone service.

Keep reading for pros and cons, plus MagicJack reviews from real users. 

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The Good

  • Trial Period
  • Service Options
  • magicJack App
  • Setup
  • Low Prices
  • Free Unlimited Calls to the United States and Canada

Trial Period

magicJack differs from a number of other mainstream VoIP providers because it charges a single price for the device and then offers free service for the first twelve months. After the intro phase, users are free to either continue using the VoIP adapter and renew their service for a low annual price or discontinue and pay nothing aside from the device's original cost. Customers also get a 30-day free trial with their initial purchase. If after the 30 days you decide you don't want it then you can return the device without charge.

Service Options

There are two service options you can choose from magicJackHOME or magicJack for Business.

magicJackHOME The magicJackHOME device will cost $49.99 and your initial purchase includes one free year of unlimited local and long distance calling to the United States, Canada, Puerto Rico, and the Virgin Islands. This option includes the following:

  • caller ID
  • voicemail
  • call forwarding
  • call waiting
  • 411
  • conference calling 
  • calls can be forwarded to your cell phone using the magicApp

magicJack for Business The business plan starts at $75.00 a year per phone line and comes with a free desk phone. With an expansive list of features, some of the main ones include:

  • 3-way calling 
  • auto attendant
  • call transfer and call waiting
  • caller ID and caller ID blocking
  • conference bridge
  • E911 service
  • online call logs 
  • unlimited VoIP service to outgoing calls within the United States and Canada

magicJack PlusmagicJack Plus is a system that gives customer the flexibility to not have to keep their computers on to make calls, which saves consumers money by allowing them to use less electricity.

To install magicJack Plus, all you have to do is first plug it into your computer so you can register it for a magicJack Plus account and a telephone number. Then hook the magicJack plus into the device port to begin making calls.

MagicJack Plus also offers a few free features, such as free long distance and local calls within the United States, free incoming international calls, free call waiting and voicemail services, and a long list of phone numbers available to choose from.

The magicJack Plus solves a lot of the previous problems that were associated with the original magicJack and many of the customers report a better user experience with magicJack Plus, including better call quality. It is important, however, to note that the call quality will largely be impacted by your internet connection.

magicJack App

The magicJack App for iOS and Android is free and allows users to make calls from app-to-app or app-to-jack. With a companion device, incoming calls will appear on home phones, business phones and in the app. When logged into your magicJack account you can easily take your calls on the go and effortlessly switch between your standard phone and mobile devices. Number porting is available, so, with any plan, you can use your existing phone number or generate a new MagicJack number. The magicJack app can be downloaded on an iPhone, Android, or virtually any cell phone with internet capabilities.


There are two ways to install magicJack with a landline phone set: 

  • VoIP Phone Setup
  • VoIP Computer Setup

MagicJack offers a relatively seamless installation process. You can either set up your magicJack phone device to your computer or to your router.

To connect your cordless phone to your router:

  1. Plug your provided Ethernet cord into the port labeled “INTERNET.”
  2. Plug your phone into the port labeled “PHONE” on your magicJack.
  3. Connect the provided power adapter to your magicJack USB port.
  4. Plug your magicJack into a power outlet.
  5. Select, "click here to register."
  6. Follow the on screen registration process provided.

To connect your cordless phone to your computer:

  1. Plug your phone into the port labeled “PHONE” on your magicJack. [OPTIONAL]
  2. Connect the provided USB port extension to your magicJack.
  3. Plug your magicJack into a USB port on your computer.
  4. Press "start magicJack."
  5. Select, "click here to register."
  6. Follow the on screen registration process provided.

Low Prices

After the free period is over, customers can choose to either renew or cancel. To continue using the MagicJack VoIP service there are two renew options; $39.00 for one year or $89.00 for three years. Customers may also use prepaid credits to place international calls starting at $10.00. If you are making a Jack-to-Jack or App-to-App international call, it is completely free. The cost is fairly inexpensive — magicJack's prices are well below most of the other VOIP service providers we have reviewed.

Free Unlimited Calls to the United States and Canada

A major benefit of magicJack service is that users anywhere in the world can make free unlimited calls to anywhere in the United States and Canada. Users can also make free calls between any two magicJack devices.

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The Bad

  • Customer Service

Customer Service

One of the biggest complaints about magicJack's platform is the lack of person-to-person customer service. In answer to a lack of customer service or tech support for customers, they have a new paid magicJack Concierge service, which includes phone-based customer support and discounted device replacement.

Customers have the option to pay a fee of $11.99 per year, to talk with a customer service representative over a live chat on the magicJack website, or refer to a list of Frequently Asked Questions. This may create additional confusion for users who don't have tech experience or who have unique situations and their question isn't answered on the FAQ page.


The Bottom Line

magicJack offers a low-cost VoIP service for home and business use. This can be attributed to the ease of access with their simple VoIP adapter. While it may not be ideal to attach an adapter to every single phone within a large corporation, it is perfect for residential VoIP locations and small business owners. This is definitely a VoIP provider worth looking into. 

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46 Reviews

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Jewelleah Kempers Los Angeles, CA

I first tried the voip calling service offered by Magic jack about a year after the company released its little black call box connector and i believe it was the first internet based phone service of its kind. This product worked independently of any existing phone company and was a trendsetter for the voip industry. It was a good outside option in the early days because of all the money you saved on long distance calling and my opinion is that this option has opened the door for other similar independent calling features that only got better as time has gone by.

6 months ago Edited September 23, 2022

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Ivan C. Turner Richmond, VA

I use my magicjack number on my resume. It saves me from receiving endless calls at the most inopportune times. It goes to voicemail which sends the VM as an attachment email. Also, I give the MJ number to those I don't want to have my cell. If they leave a message, I can choose to call them back. It's worked for me since 2009 with the original MJ ever marketed. I don't know why, but I just updated to the 2020 Magicjack Home that came with a added year of service. For my purposes it's great and worth it. Only thing mucked up is the international calling. Connection quality was poor and I had trouble reaching my party. For that 4 stars. In 10 years, I've called customer service 3. My issue was always solved.

2 years ago

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TOG112 Fayetteville, AR

I have been a MagicJack user for about 10 yrs. My MagicJack has replaced my landline and I do not have a cell yet. The biggest attraction is the price. Over the years MagicJack service has improved so that now I rate it reasonably good. Installation of the MagicJack is easy and straight-forward. There are many complaints about the MagicJack customer service. I have found the customer service to be satisfactory if you are patient. The price is so cheap ($2.50/month) I feel that this level service is reasonable. When my present contract ends, I may go to a cell, but the MagicJack has put an end to overpriced landline service.

3 years ago

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Steven Mount Vernon, WA

Love MJ. Great price, I have used them for 10 years now. In the early days, sometimes there were dropped calls, but the product and service has improved vastly. I upgrade to a direct module, which bypasses the computer and hooks directly into ones modem. This has improved reliability and no dropped calls. My first module died and they replaced it for free. Also they have software, one can load onto their cell phone or iPod touch, and can have phone service anywhere one has a wifi connection, and also allows one unlimited text. The price can't be beat, and there customer service has proved top notch. Voice mail too. Which one can listen on phone or pc.

4 years ago

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DavidBixler Pensacola, FL

Have used magic jack 7.5 years. During those years have had to replace device 2 times. The 1st time it costs $6.95. That was shipping and handling. The last 2nd time was $17 after s/h bill was $30. With those 2 issues to me it is still a good deal. Total cost per $43. If you reboot your router once a month and every few months the device your problems are few. It is worth to try it if you live on retirement $$$$.

3 years ago

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Chuck Willoughby, OH

Have not had any other VOIP provider. Had MG for 7 years. Very few problems. Sometimes voice quality or internet static is an issue, but certainly worth keeping our landline phone #. MG never goes down on their end.

3 years ago


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Teresa Throop Salt Lake City, UT

Magic Jack has been good for us because of the price and quality. There are a few inconveniences with this service but overall the price is great for the quality you get. A dropped call here and there is not a big deal. It doesn't happen often enough to get too worried about.

4 years ago