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Sapphire Cancellation

Is This Your Business?
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LAST UPDATED: January 30th, 2020

Located in the timeshare capital of the world, Orlando, Florida, Sapphire Cancellation believes that all timeshare owners deserve financial freedom and peace of mind. A family-owned and transparent company, Sapphire Cancellation is one of few exit company that is licensed, insured, and bonded in the United States. However, the company’s services reach globally as Sapphire Cancellation handles most timeshare developers.

Sapphire timeshare cancellation is represented by outside counsel Jeffrey Badgley from the Badgley Law Group. The average case with Sapphire takes six to eight months to complete

If you need help to cancel your timeshare, keep reading for pros and cons of working with Sapphire. 

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The Good

  • Individualized Plans for Each Customer
  • Timeshare State Laws
  • Money-Back Guarantee
  • Customer Service 

Individualized Plans for Each Customer

Sapphire Cancellation has been developing its program over the years and boasts being different from a traditional timeshare exit program. The company states that it builds strategic plans for each client to maximize the results for a swift cancellation. The company also uses consumer laws, federal collection act, fair credit reporting, and state mandates to gain favor and get a written, notarized release from timeshare ownership. 

Sapphire Cancellations' program includes the following services and features:

  • Protection from harassment
  • Complete timeshare contract cancellation
  • Immediate cancellation of payments
  • Cancellation of maintenance fees
  • Mortgage balance cancellation
  • Credit protection/correction with Trade Guardian

Timeshare State Laws

Sapphire Cancellation’s website includes a page that informs consumers of all the timeshare laws in each state. This is extremely useful to timeshare owners and potential clients as it allows them to read up on current laws and how they can be used to further their case. Sapphire Cancellations team of professionals are licensed to work in all 50 states and have had great success canceling timeshares throughout the country.

Money-Back Guarantee

If Sapphire isn't able to deliver on its services, you will get a full refund of the fees you have paid for cancellation services. 

Customer service

Each client gets assigned to their own rep to keep in contact with throughout the process. Additionally, customer service is available by phone, email, and live chat on the Sapphire website, for vacation contract owners to ask questions before going through a full consultation. 


The Bad

  • Refund Policy
  • No Pricing Information
  • Timeshare Developer Exceptions

Refund Policy

Sapphire Cancellation does offer a 100 percent money-back guarantee if the company fails to deliver the service agreed upon. 

However, if the client files bankruptcy at any time during the term of the agreement, they are not entitled to a refund of their fees. 

If there are any other questions regarding the refund policy, Sapphire Cancellation encourages clients to contact the company directly.

No Pricing Information

Sapphire Cancellation claims to provide strategic and fair pricing. However, this is difficult to verify since the company does not publish fee details online. Although this is common throughout the industry, it would be helpful for the company to disclose a general price range. Knowing the cost or just a potential range is always helpful to consumers looking to know if they can afford to pay for a firm's services. 

Timeshare Developer Exceptions

This service works with clients from almost all timeshare companies, although the exceptions are not disclosed online. It would be great to help consumers save time by easily disclosing which timeshare resort contracts they can't help with. 


The Bottom Line

Sapphire Cancellation is a timeshare cancellation relief agency — it does not buy, sell, rent, or transfer a timeshare. It aims to help people get rid of their timeshare contract and responsibilities. The company prides itself on providing its customers with superior service and being consumer advocates (not salespeople). So, clients never have to worry about feeling pressured, lied to, or misled. 

Consumers should keep in mind that if they want to compare Sapphire Cancellation’s prices to other companies, they’ll have to contact the company for consultation and quote based on their circumstances. 

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