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Linx Legal Inc.

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Overall Score

LAST UPDATED: February 28th, 2024

Linx Legal has over 80 years of combined experience in the legal and timeshare contract industry and has been in business for more than 10 years. In addition to helping clients terminate timeshare contracts, Linx Legal has also successfully negotiated refunds for many of its clients. The company has an A+ rating with the Better Business Bureau (BBB). In addition to canceling timeshares, Linx Legal’s aim is to educate consumers about the possible pitfalls of a timeshare purchase. 


The Good

  • Customer Education
  • Fair Costs
  • Wide Coverage

Customer Education

When asked by a customer whether or not buying a timeshare is a worthwhile investment, Linx Legal’s answer is almost always no. This may seem counterintuitive to its business model since it is in the timeshare industry, but a large part of its job is to educate consumers. The sad truth is that people still continue to purchase timeshares without full consideration of the risks, opportunities, costs, and usefulness of the contract, and therefore still need Linx Legal’s help in getting out of timeshares.

Fair Costs

Linx Legal is dedicated to helping clients alleviate timeshare debt. The company is not a law firm, yet does use a select few attorneys when necessary. Due to the company’s knowledge and experience, attorneys are mostly not needed; but if it does become essential for legal assistance, Linx Legal will pay the attorney’s fees. The goal at Linx Legal is to help clients save money, so services are provided with this in mind. 

Wide Coverage

Linx Legal covers the entire United States and has three physical offices in Charlotte, North Carolina, Myrtle Beach, Florida, and Scottsdale, Arizona. The company offers at-home consultations and you can visit the offices at the stated nationwide locations. Online assessments are available as well for prospective clients.

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The Bad

  • Lack of Customer Reviews
  • Picks and Chooses Clients
  • No Live Chat

Lack of Customer Reviews

Linx Legal has few reviews over numerous sites, and the feedback is a mix of negative and positive. Linx Legal started in 2009, but it wasn’t until 2017 that the company received its rating from the BBB. Normally, customer-facing businesses receive ratings and recognition sooner.

Picks and Chooses Clients

Linx Legal does not accept every request for service. The company provides an assessment to evaluate a claim and then proceeds if there's a consensus that it is a viable option. Only choosing clients the company knows it's able to help may be interpreted as unfair.  An experienced organization should be able to take any case and try to solve it. 

No Live Chat

Linx Legal's website does not give the option of a live chat with a representative. This is not as convenient as many other competitors' websites. There is an option to call or email to reach representatives, but many prospective customers may prefer the online chat option and this is a gap area for the company.


The Bottom Line

Generally, Linx Legal is a well-established company that has been in the market for more than 10 years. The firm has had success in assisting customers and has highly qualified employees. This is not a legal firm, so the brand name is a bit misleading. The company’s educational information available on the website and free initial assessments offer good value to customers looking to close the gap in understanding the timeshare market generally.

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Albert Barron

Ms. Madison G was awesome for us when she took over our case from our initial case manager. We feel that all the attention should be focused upon Ms. G because she immediately brought significant attention to our case, which allowed us to also immediately become more hopeful and less stressed regarding our case. We are so grateful to God for sending us Ms. G, as we believe without a doubt, our case would be still “stuck in the mud”. But now, we are rather celebrating a victory to the conclusion of a nightmare which we experienced at the hands of Hilton.

1 month ago