Name: Tax Defense Network
Rating: 4.5

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Gregory Simpson Detroit, MI

They don't maintain regular contact. I don't think they filed my 2018 taxes as agreed upon. My tax debt was not lowered and I feel like I wasted my money. Poor communication

5 years ago

Reply from Tax Defense Network

Hi Gregory. Our sincerest apologies we did not meet your expectations. I would like to review your case in full detail and we will reach out to you within 24 hours to go over other options that may be available to you. If you would like to reach out to us soon feel free to call at 888-829-0563 ext 165.

Oct. 8th, 2019

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Barbara Auguste New York City, New York

Sense of urgency is lacking. If not for repeated calls and complaints I would more than likely still be waiting for a response I essentially could have gotten on my own from the IRS. Complete waste of time and money

5 years ago

Reply from Tax Defense Network

Hi Barbara. Thanks for your feedback. We are truly sorry we did not meet your expectations. We strive hard to do provide our clients with outstanding customer service. I would like to review your situation with you to see if there is additional assistance we can provide. Please reach out to me 888-829-0563 ext 165.

Sep. 23rd, 2019

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Sherry

Finally got action once its threatened to take my ss. 6 payments in to my yearly set up with them. But they finally came through which is great.

5 years ago

Reply from Tax Defense Network

Sherry, thank you for your patience and we are happy to hear that we were still able to hit it out of the park for you. Thank you for being our client.

May. 21st, 2019

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Harry

Don't do it, I wish I would never have done it. They don't return email or phone calls. I thought they were going to help me with my taxes but I haven't gotten my tax forms back yet.

5 years ago

Reply from Tax Defense Network

Harry, I am sorry to hear the you've had such a negative experience. We would love the opportunity to make it up to you and discuss the details of your experience. Please reach out to us at your earliest convenience at 888-829-0563 ext 611 or Email us at . We look forward to making things right.

May. 2nd, 2019

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James

Always right on the money and they took care of my needs and got me relief from my tax debt.

5 years ago

Reply from Tax Defense Network

James, thank you for giving us the opportunity to work with you once more. You are awesome!

May. 2nd, 2019

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Leonard Gaston, OR

I regret signing up. They left a year out of the settlement that was supposed to be included. They are very slow to communicate and they do not deliver what they promise.

5 years ago

Reply from Tax Defense Network

Leonard,

We would like to look into your case further. Please contact us at 888-829-0563. We want to fix these issues and your feedback is important.

Feb. 13th, 2019

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Arthur Columbia, MO

I feel great about my decision to sign up with them. Customer service worked hard on their job.

5 years ago

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Arthur,

This great news. Thank you for choosing us to assist in your tax matter.

Feb. 18th, 2019

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Gabrielle Lake Charles, LA

They assist you in any way possible with the problem you're having. They try to explain fully what's going on.

5 years ago

Reply from Tax Defense Network

Gabrielle,

We definitely do try our best! Thank you for your review.

Jan. 24th, 2019

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Johnnie Marion, IN

They responded thoroughly to all of my questions. I am very satisfied with the service offered.

5 years ago

Reply from Tax Defense Network

Johnnie,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Brandy Palmetto, GA

Since signing up with Tax Defense Network, I haven't received anything from the IRS. I feel good about the service.

5 years ago

Reply from Tax Defense Network

Brandy,

Our goal is to remove as much pressure from you as possible. I am happy to hear that we are able to do that for you.

Dec. 31st, 2018

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Anonymous Tavares, FL

Customer service is responsive every time I call. They are a tremendous help and relief to me.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Kirk Portland, OR

They are extremely unprofessional. Signing up with them was one of the worst decisions I have ever made. They made it hard to contact, and after a lot, they said they wouldn't be able to help me.

5 years ago

Reply from Tax Defense Network

Kirk,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Peter Marietta, GA

Customer service representative that I signed up with didn't get back to me. The whole experience wasn't worth the money. I didn't know how much they were going to charge me when I signed up.

5 years ago

Reply from Tax Defense Network

Peter,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 31st, 2018

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Anonymous San Francisco, CA

They are very professional and seek to get things back on track using a good plan.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Anonymous Akron, OH

They were more affordable I was able to do a payment plan. They did a great job.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter.

Dec. 31st, 2018

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Calvin Alexandria, LA

They didn't communicate with me a whole lot after we got set up. They worked it out so I'm satisfied.

5 years ago

Reply from Tax Defense Network

Calvin,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Darrin New York, NY

I'm very satisfied. I was get able to get the help to put in place the settlements that I needed.

5 years ago

Reply from Tax Defense Network

Darrin,

Thank you for you review and choosing us to assist with your matter.

Dec. 19th, 2018

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Lynn in SC Woodruff, SC

I haven't heard from them in 2 months. I was told I was about 60% complete and they haven't contacted me since. They just take payments without giving feedback. I threw away $3,200 and I'm still in debt.

5 years ago

Reply from Tax Defense Network

Lynn,

Debbie is basically Wonder Woman. We appreciate your feedback. Although we never like to hear that our clients had a rough patch through their journey with us, we are glad things fell into place accordingly.

Thank you for your review.

Nov. 19th, 2018

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Marilyn Odessa, FL

The person I was working with wasn't very competent. I had to supply a lot of information and it was like I was doing all of the work myself.

5 years ago

Reply from Tax Defense Network

Marilyn,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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William Sonoma, CA

I've only just started, but every time I have called in they have been receptive and helpful.

5 years ago

Reply from Tax Defense Network

William,

Thank you for your review and choosing us to assist with your matter.

Dec. 19th, 2018

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Marcos Boerne, TX

It's like they're really busy and don't have time for you. I don't know what kind of deductions they were able to get or penalties removed.

5 years ago

Reply from Tax Defense Network

Marcos,

You're very important to us. Please contact us at 888-829-0563 so we can get you answers and a clear path set in stone.

Dec. 20th, 2018

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Daniel Snellville, GA

They make you pay them and then they analyze the situation. Then they just tell you the bad news and they don't fix the problem. I paid them over $8,000 and I still don't have any progress.

5 years ago

Reply from Tax Defense Network

Daniel,
We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 20th, 2018

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Jon Verona, PA

I've been through like 3 different people, someone new keeps taking over my case. They're generally responsive though.

5 years ago

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Ruby Dyersburg, TN

It was hard for me to get in touch, I was told I would be contacted the next business day but it would be 2 weeks before I would hear anything.

5 years ago

Reply from Tax Defense Network

Ruby,

That is definitely something we would like to discuss and hear more about. If we promise you contact in 2 days, that is what you should get. Please contact us at 888-829-0563 so we can correct this issue.

Dec. 21st, 2018

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Roger Union City, CA

I paid them a lot of money and didn't really get anything accomplished. They don't get back to you right away and they don't tell you what's happening either.

5 years ago

Reply from Tax Defense Network

Roger,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Stephen Coopersburg, PA

It's the best in the business and they helped me out in a jam. The price you pay gets you the results.

5 years ago

Reply from Tax Defense Network

Stephen,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Karen Houston, TX

It was very difficult to get the management team to correspond with me and help resolve issues. There are incomplete follow through actions.

5 years ago

Reply from Tax Defense Network

Karen,

We would love to discuss this in more detail. Please contact us at 888-829-0563.

Dec. 21st, 2018

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Valerie Hostos

Have done great work assisting me in reaching a satisfactory outcome with the IRS!

5 years ago

Reply from Tax Defense Network

Valerie,

Hopefully you will not have to deal with this any longer. Good luck on your future endeavors.

Dec. 18th, 2018

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Paul Triplett Windsor, MO

Take care of you during a scary time in life when IRS is threatening to take your life away.

5 years ago

Reply from Tax Defense Network

Hi Paul,
We hope to not see you for tax trouble as well, but we would love to keep working with from our Tax prep side. Give us a call to see if we can help you with. Thank you so much for this great review.

Nov. 15th, 2018

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Anonymous

They were prompt and worked with me the best i could ask! I will use them again.

5 years ago

Reply from Tax Defense Network

Anonymous,

Thank you for your review and choosing us to assist with your matter. Look forward to our growing relationship.

Dec. 21st, 2018

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Gene El Campo, TX

excellent work / truly listened to my complicated situation and worked well with me / thorough

5 years ago

Reply from Tax Defense Network

Gene,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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John Barlow Falls City, TX

Communication has been difficult for me I think a meeting face to face would have been better for me

5 years ago

Reply from Tax Defense Network

John,

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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L Thomas Rosharon, TX

They were very thorough with explaining everything - and went to work immediately on my case

5 years ago

Reply from Tax Defense Network

Thank you for your review and choosing us to assist with your matter.

Dec. 21st, 2018

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Rachel Denver, CO

My agent was very good. She stayed on top of things and her communication skills were wonderful.

5 years ago

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John Junction City, KS

They were doing my taxes and every time I tried, I could never get in contact with them. It took days to finally get an answer.

5 years ago

Reply from Tax Defense Network

John,

Would you please contact us so we can hear more about your experience? Our number is 888-829-0563.

Dec. 18th, 2018

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Jose Ontario, CA

They took a long long time to give me an answer to my problem. I haven't got an answer to my problems yet and I've been calling them for over six months ago.

5 years ago

Reply from Tax Defense Network

Jose,

Please call our number 888-829-0563. I can assure that you will get answers this way.

Dec. 18th, 2018

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David Pahrump, NV

At first, everything was great. But they did not accomplish what they said they could accomplish. For like two to three years they didn't accomplish anything and every time I had to call and get them to get something done.

5 years ago

Reply from Tax Defense Network

David,

Please contact us at 888-829-0563. We would like to hear more about your experience.

Dec. 18th, 2018

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Edward Cary, NC

They offer no support. They take money and end up being no benefit for me whatsoever. They have no service other than the postponing the action with the state and federal governement. They did absolutely nothing.

5 years ago

Reply from Tax Defense Network

Edward,

Would you please contact us at 888-829-0563 so we can look into this further?

Dec. 18th, 2018

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John Clovis, NM

Everybody is willing to answer any questions I ask. They took care of everything I needed done.

5 years ago

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Jimmy La Grange, GA

They took care of it and there was no problem at all. It was worth every dollar.

5 years ago

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Jimmy,

Glad you made the decision to work with us. Good luck moving forward!

Dec. 17th, 2018

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Damon Rawlins, WY

I've called several times and never got any calls back. Then I had to call the supervisor and the supervisor finally got her to call me back. She said she'd call me within two or three weeks and she never called me.

5 years ago

Reply from Tax Defense Network

Damon,

Please reach out to us at 888-829-0563 so we can correct this. We never want our clients to feel like they're not getting all the help they deserve.

Dec. 17th, 2018

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Mark Redlands, CA

They always keep me updated on a weekly basis, and they are always on top of things.

5 years ago

Reply from Tax Defense Network

Mark,

This is great news. Thank you for your review.

Dec. 14th, 2018

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Johnny Armona, CA

This company lied to me, and did not take care of what they said they would. I am probably going to sue them to get my money back. They are not returning any of my calls. They are very untrustworthy.

5 years ago

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Mark Chandler, AZ

Everything this company did was something I would've been able to do myself. They were slow to respond and slow at accomplishing the tasks I needed. It ended up at the point of me wanting to do it myself.

5 years ago

Reply from Tax Defense Network

Mark,

Please don't leave us just yet. If you would reach out to us at 888-829-0563, we can look into your case and ensure that everything was done as well as answer any questions you may have.

Dec. 17th, 2018

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Frederick Irmo, SC

Customer service is always polite and courteous. They are quick at solving my problems

5 years ago

Reply from Tax Defense Network

Freddy! So glad we could help you and solve all of your problems. Here's to hoping you will not have anymore moving forward.

Dec. 17th, 2018

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Clay and Debra Ross

They certainly did what they promised they would do, but sometimes it was difficult to get someone to answer email requests.

5 years ago

Reply from Tax Defense Network

Hi Clay and Debra,
This is FANTASTIC news. I will be sure to pass on your kind words to our team. This is why we love doing what we do. You two have a wonderful rest of your day and thank you for choosing Tax Defense.

Jun. 22nd, 2018

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Willie Mae Johnson

Excellent service , excellent communication about your case. Very professional in all aspects.

5 years ago

Reply from Tax Defense Network

Wilie Mae,

Thank you so much for your review. We are glad you had an enjoyable experience.

Dec. 14th, 2018

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Maness

Took several people to get to the most helpful. The initial contact with sales representative was great.

5 years ago

Reply from Tax Defense Network

I'd like to hear more about your experience. Please contact us at 888-829-0563. We'd love to know who your sales rep was as well to shout them out.

Dec. 14th, 2018

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Carson McKendree,Esq.

there was some miss communication at the beginning but carson took care of the issues

5 years ago

Reply from Tax Defense Network

I am so glad Carson was able to help. Thank you for your review.

Dec. 17th, 2018

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Kane Oklahoma City, OK

Communication poor. Management was fair. I feel like I am just hoping thing will work out, no regular updates on my case. But payment late get will get notice then.

5 years ago

Reply from Tax Defense Network

Kane,

Please reach out to us at 888-829-0563 so we can get answers for you.

Dec. 17th, 2018